Menards Moving & Storage

Hired Menards to move from California to Texas with storage until finding a place to live. Menards lost almost half of belongings. Items that were received were damaged and all boxes had been opened and gone through. Charged triple the original estimate. Once move started, could only pay cash (not disclosed upfront). Menards does not return calls, emails, or messages. Had consumer file claims with two insurance companies. One no longer covered Menards. The other denied because Menards did not have correct paperwork ("it was lost"). Consumer has been dealing with this for 16 months with no resolution. Approximately $7,000 in lost items. All boxes opened and searched. Broken items throughout.

Submitted to Trunk 2026-07-22

Reported to Interstate Moving Fraud Victims Facebook group. Amount demanded: $1,800. Additional details pending full complaint submission to Trunk.

Submitted to Trunk 2026-07

Hired Menards Moving (broker) for binding estimate of $4,924 for ND to OH move. Estimate increased without justification before pickup after claiming more space needed, despite consumer having far less. Carrier Immaculate Moving loaded only a portion of belongings. Approximately 295 cubic feet loaded but charged for 919 cubic feet. Paid $6,989 total. Driver Amer Mousa collected cash at pickup. At delivery, carrier demanded additional money before unloading. Medically necessary items for autistic three-year-old son withheld. Consumer disputes accuracy of Bill of Lading and has evidence electronic signature was not properly obtained. Has extensive documentation including photographs, inventory measurements, estimates, payment records, emails, texts, and recordings. Filed complaints with FMCSA and other agencies. Menards and Immaculate Moving shift responsibility to each other instead of addressing overcharges.

Submitted to Trunk 2026-07-27