Menards Moving & Storage
6801 LAKE WORTH RD STE 323
Flagged to AvoidCommunity tip: Avoid
Source: John H. Vetne, Terry Maupin“Laura CameronMar 29, 2026had the BEST experience with them! I was honestly so paranoid after reading the reviews (accidentally booked them without seeing all the negative comments), and called their c...”
Laura C
At a Glance
Red Flags
- broker assigned move to carrier with three FMCSA license revocations
- binding estimate of $4,895 became $7,264 invoice
- failed to disclose broker status or carrier identity
- owner demanded consumer remove negative Facebook posts as precondition for claims
- responded to $44,966 consumer complaint with cease and desist against consumer representative rather than addressing damages
Show 22 more red flags
- Lost approximately half of customer belongings during CA to TX move
- Charged triple the original estimate (,000 quoted, ,000 actual)
- Cash-only payment required after move started, not disclosed upfront
- All boxes opened and searched through, indicating theft
- Does not return calls, emails, or messages
- Insurance claims denied: one carrier no longer covered Menards, other denied due to missing paperwork
- 16 months with no resolution for consumer
- Approximately ,000 in lost/stolen items
- 2 consumer report(s) submitted to Trunk. $1,800 total demanded from victims. 1 hostage situation(s) documented
- Charged for 919 cubic feet when only approximately 295 cubic feet loaded (3x overbilling)
- Brokered move to Immaculate Moving without adequate oversight
- Driver collected cash at pickup
- Medically necessary items for disabled child withheld at delivery until additional payment
- Consumer disputes electronic signature was properly obtained on Bill of Lading
- Menards and carrier Immaculate Moving shift blame to each other, neither resolves overcharges
- FMCSA complaints filed by consumer with extensive documentation and recordings
- Binding estimate increased without justification before pickup
- Connected carrier: Immaculate Moving LLC (USDOT 4569424, Canton OH). 66.7% driver out-of-service rate
- Owner Mr. Menard Jr. demanded removal of negative Facebook posts as condition for returning belongings
- Consumer removed posts as requested, belongings still not returned
- Brokered move to carrier (Loyal Moving) whose license was revoked 22 days after pickup
- Office staff described as rude and condescending to victims
Reviews
Consumer Reports Submitted to Trunk (7)
Hired Menards to move from California to Texas with storage until finding a place to live. Menards lost almost half of belongings. Items that were received were damaged and all boxes had been opened and gone through. Charged triple the original estimate. Once move started, could only pay cash (not disclosed upfront). Menards does not return calls, emails, or messages. Had consumer file claims with two insurance companies. One no longer covered Menards. The other denied because Menards did not have correct paperwork ("it was lost"). Consumer has been dealing with this for 16 months with no resolution. Approximately $7,000 in lost items. All boxes opened and searched. Broken items throughout.
Reported to Interstate Moving Fraud Victims Facebook group. Amount demanded: $1,800. Additional details pending full complaint submission to Trunk.
Hired Menards Moving (broker) for binding estimate of $4,924 for ND to OH move. Estimate increased without justification before pickup after claiming more space needed, despite consumer having far less. Carrier Immaculate Moving loaded only a portion of belongings. Approximately 295 cubic feet loaded but charged for 919 cubic feet. Paid $6,989 total. Driver Amer Mousa collected cash at pickup. At delivery, carrier demanded additional money before unloading. Medically necessary items for autistic three-year-old son withheld. Consumer disputes accuracy of Bill of Lading and has evidence electronic signature was not properly obtained. Has extensive documentation including photographs, inventory measurements, estimates, payment records, emails, texts, and recordings. Filed complaints with FMCSA and other agencies. Menards and Immaculate Moving shift responsibility to each other instead of addressing overcharges.
Menards gave move to a company (Loyal Moving and Storage) that lost their license 22 days after picking up belongings. Cubic footage quote did not match actual items. Consumer refused to pay more and exchanged big items for smaller ones. Currently hostage load status. Mr. Menard Jr. (owner) promised 3 weeks ago to get belongings back ASAP if consumer removed negative Facebook posts. Consumer removed them and still does not have belongings. Office staff described as rude and condescending.
Hired Menards not knowing they were a broker. They hired Immaculate Movers with a foreman of Shay Levi. When they finally delivered our items, approximately 1/3 was held back due to lack of space. It has been over a month now and they refuse to tell us where our belongings are or when/if they will arrive. Both Menards and Immaculate have been nonresponsive until we involved FMCSA.
Show 2 more reports
Menards Moving and Storage acted as undisclosed broker. Never informed consumer they were a broker or disclosed carrier name. Subcontracted to JCS Moving and Storage. Consumer paid 4,072 deposit to Menards. Price increased from 8,310 to 13,656 on moving day. Items have not been delivered after 21+ days. Consumer representative James Makowski (james.stellar@menardsmoving.com).
Broker: Menards Moving and Storage (Operating as a moving broker) Contracted Carrier: JCS Moving and Storage (USDOT: 4526003) Subject: Deceptive Business Practices, Predatory "Bait-and-Switch" Pricing, and Holding Household Goods Indefinitely (80 Business Days Past Pickup) As of today, October 9, 2026, it has been 80 business days since my items were picked up. This vastly exceeds even the extreme 45-business-day delivery window hidden inside their contract's fine print. Both companies are now actively avoiding communication, and the physical location of my belongings remains entirely unknown. May 15, 2026: I spoke with Carson Perkins at Menards Moving and Storage to arrange a move from my apartment in Indiana to my new residence in North Carolina. I provided exact sizes and item counts. Carson quoted me a total binding estimate of $2,245.65, and I paid a $971.16 deposit. Carson explicitly assured me that there would be no extra fees for stairs or elevators, and that the moving crew could pull onto the grass to reach my door. He promised a logistics call 5 days prior to my June 15 move date. June 10, 2026: No logistics call was made. Instead, I received a text from 219-300-1372 stating someone would call over the weekend and that I must answer. June 14, 2026: At 8:23 PM the night before my scheduled move, a representative named Mia Matthews called from 219-300-1372. She informed me my pickup was being pushed to a "backup date" of June 16. During a grueling two-hour call, she forced a re-inventory. Despite the exact dimensions I previously gave Carson, Mia claimed he "underestimated everything." Under extreme duress and facing immediate move-out deadlines, I was forced to accept an inflated total of $3,487.25 (an increase of over $1,200). This rate weaponized charges Carson promised wouldn't exist, including a stair charge, a higher fuel charge, and unexplained origin/destination fee increases. I was forced to pay an additional $500 deposit, leaving a remaining balance of $2,016 split between pickup and delivery. June 16, 2026: At 8:55 AM, the driver called from 912-282-4587 stating they would arrive in 2.5 hours. At 11:18 AM, they called back for gate codes. By 12:14 PM, the movers called us back and refused to load our belongings, falsely claiming they had not been paid to load items and refusing to walk up and down the stairs. We spent the next hour calling back and forth between Menards Customer Service (888-209-7075) and JCS Moving and Storage dispatch (receiving calls from 206-333-5739 and 678-534-3213). We informed them that the stair fee was explicitly paid for in the updated contract. My daughter then called to inform me that the movers had completely abandoned the property. At 12:27 PM, we reported this breach of contract to Menards Customer Service. By 12:45 PM, the movers returned and finally began loading. At 6:50 PM, the carrier confirmed my belongings were loaded after my daughter paid $1,010.00 in cash. Mid-June 2026: On June 19, a representative called to confirm my destination address. When I called customer service (888-209-7075), the agent stated delivery would take 3 to 10 business days. Upon reviewing the fine print later, I discovered a clause giving them up to 45 business days to deliver. August 17, 2026 (Business Day 42): I called Menards and spoke with Janell, who finally disclosed the carrier's identity: JCS Moving (USDOT 4526003). Minutes later, I spoke with Sally about an ETA. She refused to let me hold while she contacted the carrier and promised a callback that never occurred. August 21, 2026 (Business Day 46): The maximum 45-business-day contractual delivery window expired. No delivery was made, and no status update was provided. August 24, 2026 (Business Day 47): I called customer service and spoke with an assistant manager named Antonio. I video-recorded this interaction (complying with North Carolina's one-party consent laws). Antonio admitted it had been "a good while" since pickup. He promised to "put pressure" on the carrier and provide an update within 24 to 48 hours. He refused to let me hold and failed to call back. August 31, 2026 (Business Day 52): I called customer service again and spoke with Sally. She confirmed JCS Moving and Storage was the carrier but stated that because Menards is "just the broker," they do not possess the physical address of where my belongings are being stored. She refused to transfer me to a supervisor, claiming a 24-to-48-hour callback window. September 1, 2026: I sent formal certified letters to both Menards Moving and Storage and JCS Moving and Storage demanding the immediate delivery of my goods. To date, I have received no return receipt cards back, and subsequent verification has revealed that the physical address listed for JCS Moving and Storage is entirely vacant. September 2026: I filed a formal dispute with my bank regarding the services not rendered and deposits. Neither company has responded or offered any dispute back to the bank. I have also attempted to contact JCS Moving and Storage directly using all available numbers in Georgia, with zero success: 678-534-3204 rings out to voicemail that auto-disconnects; 844-567-4404 goes to a busy tone and disconnects; 844-567-4407 routes to dead air and disconnects.
20 reviews across Trustpilot. 20 negative (100%).
Laura CameronMar 29, 2026had the BEST experience with them! I was honestly so paranoid after reading the reviews (accidentally booked them without seeing all the negative comments), and called their customer service right awa...
Even though I've done a lot of moving in my day, working with Menards Moving & Storage was the most stressful experience I've ever had. One of the iconic pieces of Armani was also broken. My orders no...
Bad company to run. I don't want to sound dramatic, but this company is the worst place I've ever worked. Everyone I've ever talked to who has worked for another company or who has heard tales about t...
Keeping "Control" requires an environment that inspires fear in its employees, and that's exactly what you get with companies like this. They stress that you have no say over whether or not you keep y...
A day agoNote this name Mcompany as they are…Note this name Mcompany as they are full of scammers and highly ill-mannered staff and crew. They signed me up for the move and never came and also took half payment. I am not going to suggest this pathetic company.
A day agoWhat a fake companyWhat a fake company. Scammers and losers. They are worst moving company and they are not even certified. I don’t know why I trusted them and called them for the move.
Paul MorenoES•1 reviewA day agoKeeping "Control" requires an…Keeping "Control" requires an environment that inspires fear in its employees, and that's exactly what you get with companies like this. They stress that you have no say over whether or not you keep your job, and that you might lose it at any time at the whim of a higher-up. Pathetic service just because of the pressure and please don’t ever think to visit them again
A day agoBad company to runBad company to run. I don't want to sound dramatic, but this company is the worst place I've ever worked. Everyone I've ever talked to who has worked for another company or who has heard tales about this one has made fun of it and expressed bewilderment at the things they've heard and the way it's run. Even though it has supposedly been running for over 3 years, it is administered by people who don't seem to care that much about its obvious fla
A day agoVery poor serviceVery poor service. They broke my special dinner set during the move and they refused to pay for it and they even didn’t label my stuff and everything is messed up now. Please don’t call them.
A day agoTo keep you locked into the payment…To keep you locked into the payment plan, they purposefully under-quote you, delay your pickup, and then charge you thousands more. This data was provided to me by the outside company they hired to pick up my belongings. In fact, he claimed that they were underquoting him on purpose. The actual amount I had to pay was four or five times the first estimate. They also did not take any of my belongings or furniture from me and left e
Show 10 more reviews
A day agoScam!!!Scam!!!! What a shame!! This company promise you and take advance payment but never arrive on the due date. I will file a report against them and will never recommend you guys to someone else.
A day agoDespite us being completely frank and…Despite us being completely frank and honest about our location, belongings, and interactions with MCompany customer support, we ended up paying more over $11,000 more than our original estimate (two walkthroughs provided identical cubic foot estimates prior to move day when the foreman arrived and insisted, we had significantly more). They employed deceptive pricing practices, increasing prices when we were left with littl
A day agoEven though I've done a lot of moving…Even though I've done a lot of moving in my day, working with Menards Moving & Storage was the most stressful experience I've ever had. One of the iconic pieces of Armani was also broken. My orders not only took a very long time to arrive (six weeks!), but also arrived on the very last day before Menards Moving & Storage was legally obligated to repay part of my expenses.
A day agoThat company is a shamThat company is a sham. I was given a written agreement for a certain price to transfer my belongings the day before the move was scheduled to take place. The first $221 contribution was also zelled from my account. The final tally was $521. Upon completion of loading the truck on moving day, the movers waited inside for three hours before calling to inform me of the new amount of $3688.
2 days agoMoving cautionMoving caution! Observe that almost all of the good images on this Yelp page are from the company, whereas every negative image is from a consumer. Don't throw your money away. Look for someone else to assist you. On June 1st, we engaged them for a full-service pack and move. They decided to begin at 8 AM. They entered the incorrect time, arrived after 9 am, and didn't begin until 9:30 am. Since they began and ended their work late, the storage facil
6 days agoIf I could give Menard zero starsIf I could give Menard zero stars, I would. This was, without question, the worst moving experience I have ever had.Menard operates as a broker, and in my experience, they provided an extremely low initial quote to secure my business. I gave them accurate information and dimensions from the beginning and was assured that the price would not change as long as my inventory remained the same. Despite providing the same information
Aug 26, 2026Menards Moving and Storage and Goodview …Menards Moving and Storage and Goodview Moving and Storage(drivers contracted by Menards M&S) are sooooooo bad! I don’t have time to tell you my whole story now, but I’ll get back to my review later. Menards gives customers low ball cubic feet estimates on purpose, so when the Goodview driver comes to pick up your belongings, he calls you to tell you to sign an email indicating more space and money was needed. This ha
Aug 21, 2026DECEPTIVE COMPANY!DECEPTIVE COMPANY!! Known for planting fake positive reviews. They quoted me around 3000 total for an interstate move, asked for around 1200 up front. I paid and signed. They then said that our stuff would need more room and charged an extra 600, leaving us at around 1800 already spent on deposit. They quoted less than 2000 for pickup and dropoff, BUT when the actual movers arrived it was about 3000 total for pickup and dropoff. Ended up spen
Aug 20, 2026Knowing now what I wish I knew then....I do not recommend Menards Moving & Storage or Immaculate Moving & Storage because we entered into a binding, not-to-exceed estimate/contract on 6/24/26. We had a long conversation with Frank Stevenson in which we detailed all items we wanted moved. Mr. Stevenson provided the binding, not-to-exceed estimate of $7,808.46, with a moving date of either 7/16 or 7/17/26. We were required to pay a deposit of $3,783.71 at that ti
Aug 14, 2026Burn your stuff and buy new before hiring this companyThe fine print states you can get a full refund if you email within 48 hours. Unfortunately life happens outside that window and then they just keep your money. Very bad business model
Safety Record
Case Timeline
Kelly G. . Indiana to North Carolina . 2026-06
Consumer quoted $2,245 by Carson Perkins at Menards. Night before move, Mia Matthews forced re-inventory and inflated price to $3,487. On moving day, JCS crew refused to load, abandoned property, then returned and demanded $1,010 cash. 80 business days later, belongings not delivered. Menards says they are just the broker and do not know where belongings are. JCS physical address is vacant. All JCS phone numbers disconnect. Certified letters unanswered. Bank dispute filed, no response from either company. Consumer has video recordings, phone records, contracts, bank statements.
Case Timeline
Jamie . Wichita, KS to Mt Juliet, TN . 2026-08
Consumer called Budget Van Lines to book move. Budget never disclosed Menards was a broker. Menards quoted 8,310 for 26-foot truck. Paid 4,072 deposit. On moving day, Daijuan Mathews arrived in unmarked Budget rental truck with no USDOT number, with someone elses belongings already on board. Claimed to be subcontractor paid under the table. Price jumped to 13,656. Left items behind. Consumer discovered JCS Moving and Storage was actual carrier. Omar from JCS says 30-day delivery window. 13 firearms on the truck. GPS tracker shows items at Trimble, MO building owned by Northside Erosion Control (Kenneth Westberg). Omar not responding to communications. Unmarked truck, no BOL with carrier name, undisclosed brokering, cash subcontracting.
Case Timeline
Anonymous . Unknown to Unknown . 2026-07
Consumer hired Menards Moving and Storage not knowing they were a broker. Menards hired Immaculate Movers (foreman Shay Levi). On delivery, approximately 1/3 of belongings held back due to lack of space. Over a month later, neither company will disclose location of remaining belongings or provide delivery date. Both Menards and Immaculate were nonresponsive until consumer involved FMCSA. Quoted 5,611, charged 16,003 (185% over).
Case Timeline
Amy H. . North Dakota to Salt Lake City area, UT . 2026-06
Consumer hired Menards Moving and Storage (FL broker). Random unlicensed movers showed up with a U-Haul instead. Move was subcontracted through P. Josh at Boyle Moving to Loyal Moving and Storage (UT carrier). Loyal's FMCSA license was revoked 22 days after pickup. Belongings are hostage. Menards owner demanded removal of negative Facebook posts as condition for returning belongings. Consumer complied. Belongings still not returned. Filed FMCSA complaint, police reports, retained investigator and retired attorney.
Menards Moving and Storage provides moving estimate. Cubic footage quoted.
Evidence: estimate document
Two random people show up with a U-Haul instead of Menards movers. Did not know what company they worked for. Consumer discovers move was subcontracted to P. Josh at Boyle Moving, then to Loyal Moving and Storage.
Evidence: consumer testimony
P. Josh tried to charge extra claiming items would fill the 26-foot truck and consumer got wrong boxes. Consumer refused, removed large items and replaced with smaller ones including mother's ashes. No inventory provided.
Evidence: consumer testimony
Belongings loaded into U-Haul and depart. No inventory of packed items provided to consumer.
FMCSA revokes Loyal Moving and Storage's operating license. 22 days after picking up consumer's belongings. Company cannot legally hold or deliver goods.
Evidence: FMCSA records
Consumer files FMCSA complaint, police report, retains investigator and retired attorney.
Evidence: FMCSA complaint, police report
Mr. Horizonte Braille of Loyal tells police officer belongings would be put on a truck on Friday. Truck never arrives.
Evidence: police report
Mr. Menard Jr. (owner) tells consumer he will "make Loyal responsible" and call back next day. Three days pass with no call.
Evidence: consumer testimony
Mr. Menard Jr. promises to get belongings back ASAP if consumer removes negative Facebook posts. Consumer removes posts.
Evidence: consumer testimony
Belongings still not returned. Calls to Loyal go straight to voicemail. Consumer describes experience as "mentally shattering." Mr. Menard Jr. told consumer Loyal will "open up a new name and eventually get your things."
Evidence: consumer testimony
Second complaint submitted to Trunk against Menards. Office staff described as rude and condescending.
Evidence: Trunk complaint
Connected Fraud Network
Florida Broker-Carrier Pipeline
Low quote by FL broker -> large deposit ($1,400-$3,000) -> subcontract to LoadRans or similar CA carrier -> price doubled or tripled at pickup -> belongings held hostage in public storage under carrier's name -> cash/Zelle/money order demanded before unloading -> damaged and missing items -> boilerplate BBB response
Estimated scope: Likely thousands based on 750+ BBB complaints alone. Coastal Moving Services has 316 complaints in 3 years and 1,377 BBB reviews.
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Company Details
Insurance & Bond
Last updated: Jun 2025
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