Which Moving Companies Fail to Provide Required Paperwork? FMCSA Data.
Missing bills of lading, no inventory sheets, no weight tickets. These companies lead the FMCSA database for shipment document violations.
Shipment Documents complaints mean the carrier failed to provide required paperwork: the Bill of Lading, inventory sheets, Order for Service, or weight tickets. Missing documents are not an administrative oversight at this scale. They are a deliberate strategy to prevent consumers from filing successful claims or regulatory complaints.
Top 5 by total shipment document complaints (2023 to 2026):
1. Safe Ship Moving Services (USDOT 3475743): 122 complaints 2. Amerisafe Vanlines (USDOT 3341650): 110 complaints 3. Menards Moving and Storage LLC (USDOT 4072455): 80 complaints 4. New Start Relocation (USDOT 3545015): 68 complaints 5. Master Moving Inc (USDOT 3674099): 67 complaints
Safe Ship and Amerisafe lead again. The correlation between high document complaints and high claim settlement complaints is not coincidental. Without a Bill of Lading, a consumer cannot prove what was loaded. Without an inventory sheet, they cannot prove what was damaged. Without weight tickets, they cannot dispute overcharges. Withholding documents protects the carrier from accountability at every subsequent stage.
What This Category Means
Estimates/Final Charges: You were quoted one price and charged a different, higher price. The most common complaint category overall.
Why This Matters
Every company on this list is still operating. FMCSA has closed zero broker enforcement cases since September 2024. The complaint data is public. The companies are still advertising. The system that collects these complaints does not act on them.
Check your mover on Trunk before you book. If a company leads a federal complaint category, that is not a coincidence. It is a business model.
Companies Mentioned
Sources: FMCSA NCCDB complaint data (2023-2026). Trunk mover database.