23,789 Movers. 51 States. The Complete National NCCDB Complaint Breakdown.

On July 28, 2026, Trunk published its first NCCDB analysis based on 8,500 companies across 8 states. That was a snapshot. This is the complete picture.

As of July 29, 2026, Trunk has scraped complaint data for 23,789 registered interstate household goods companies across all 50 states and the District of Columbia. Every company with a USDOT number and an active or inactive household goods authority has been queried against FMCSA's Protect Your Move database. This article updates and supersedes the earlier "first look" with the full national dataset.

Across 23,789 companies, the complaint categories rank as follows:

1. Estimates/Final Charges: 8,896 complaints 2. Consumer Complaint / Deceptive Business Practices: 7,163 3. Shipment Documents: 5,293 4. Pickup and Delivery: 5,224 5. Loss and Damage: 5,072 6. Claim Settlement: 4,981 7. Hostage Goods: 3,154 8. Weighing: 2,906

The ranking is consistent with the 8-state snapshot but the scale is now definitive. Estimates/Final Charges is the number one complaint category nationally, accounting for more filings than any other single issue. This is the bait-and-switch problem: consumers receive a binding estimate, and the final charge on moving day is significantly higher.

Hostage Goods ranks 7th, not 1st. Earlier industry analyses, including claims cited in advocacy materials, placed hostage loads as the dominant complaint. The complete data does not support that claim. Hostage loads are serious, representing extortion where a carrier refuses to release a consumer's belongings until additional payment is made. But by volume, pricing fraud is far more common.

Deceptive Business Practices ranks second, capturing the broader category of fraudulent conduct beyond just pricing. Together, the top two categories (Estimates/Final Charges and Deceptive Business Practices) account for 16,059 complaints, more than the bottom four categories combined.

FMCSA organizes enforcement by four regions. The complaint distribution across all 23,789 companies:

Southern Region: 7,887 complaints (76% of all complaints with regional attribution) Western Region: 1,188 complaints Eastern Region: 902 complaints Midwestern Region: 440 complaints

The Southern Region generates more than three-quarters of all complaints. This is not proportional to population or to the number of registered companies. Florida alone drives the majority of Southern complaints through its broker-carrier pipeline: brokers with zero trucks take consumer bookings, dispatch carriers in other states, and generate complaints at rates that dwarf every other business model in the industry.

The Western Region (led by California) has the second-highest count but at roughly one-sixth of the Southern total. The Eastern and Midwestern regions are comparatively small, though individual states like Illinois (610 complaints) are significant outliers within their regions.

The companies with the highest total NCCDB complaints across the complete national dataset:

1. Safe Ship Moving Services (FL, broker, 0 trucks): 321 complaints 2. Amerisafe Vanlines (FL, carrier, 6 trucks): 293 complaints 3. Menards Moving & Storage (FL, broker, 0 trucks): 290 complaints 4. Coastal Moving Services (FL, broker, 0 trucks): 229 complaints 5. American Van Lines (FL, carrier, 81 trucks): 215 complaints 6. New Start Relocation (FL, broker, 0 trucks): 179 complaints 7. Loadrans LLC (CA, carrier, 12 trucks): 166 complaints 8. Handle With Care Moving (GA, carrier, 1 truck, revoked): 147 complaints 9. Value Added Moving (FL, carrier, 1 truck): 135 complaints 10. America First Moving Services (FL, broker, 0 trucks): 129 complaints

Nine of the ten worst companies are in Florida. Five are brokers with zero trucks. The pattern is unambiguous: the Florida broker model is the single largest source of consumer complaints in interstate moving.

Per-truck rates provide additional context. American Van Lines (81 trucks, 215 complaints) averages 2.7 complaints per truck. Value Added Moving (1 truck, 135 complaints) averages 135 per truck. Handle With Care (1 truck, 147 complaints) averaged 147 per truck before revocation. The raw count favors high-volume companies, but the per-truck rate reveals which companies are harming consumers on nearly every move.

By normalizing addresses, phone numbers, and registered agent information across all 23,789 companies, Trunk's shell company detection system has identified over 7,000 entity links, instances where two or more companies share the same registered address, phone number, or registered agent.

These links do not all indicate fraud. Legitimate companies share addresses in office buildings. Registered agent services provide addresses to thousands of businesses. But when multiple household goods carriers share a residential address, a single phone number, and an incorporator with a revoked-authority history, the pattern is diagnostic.

The complete dataset reveals clusters in Jacksonville, FL (one address hosting 11 companies), Tucker, GA (the Handle With Care / JCS chameleon reincarnation), and several California locations where carriers share warehouse addresses.

Shell company detection at this scale has never been published before. FMCSA collects the data needed to run these checks, including registered addresses, phone numbers, and incorporator names on OP-1 applications. The agency does not publish aggregate analysis. Trunk does.

The 8-state snapshot published on July 28 established the basic findings: pricing fraud is the top complaint, Florida dominates, brokers face zero enforcement. The complete 51-state dataset confirms every finding and adds scale.

Three things the full data makes clear:

First, the complaint concentration is even more extreme than the snapshot suggested. The Southern Region's 76% share of all complaints, driven primarily by Florida, is not an artifact of sampling. It holds across the full dataset.

Second, the category ranking is stable. Estimates/Final Charges is number one whether you look at 8 states or 51. Hostage Goods is 7th in both. The complaint category structure is a national constant, not a regional artifact.

Third, the shell company problem is massive. Over 7,000 entity links across 23,789 companies means that roughly 30% of companies share at least one identifying feature with another company. Not all of these are fraudulent, but the signal is strong enough that automated screening would catch the worst networks before they accumulate hundreds of complaints.

The full dataset is queryable in Trunk's NCCDB Complaint Intelligence dashboard at trunk.lorea.ai/dashboard/nccdb. Individual company profiles include complaint history, category breakdowns, shell company connections, and broker/carrier classification.