Menards Moving and Storage: 290 Federal Complaints, a Reincarnated Carrier, and a Broker That Blames Everyone Else

Menards Moving & Storage LLC (DOT 4072455, MC 1547461) is a household goods broker registered at 6801 Lake Worth Road, Suite 323, Greenacres, FL 33467. It operates zero trucks and employs zero drivers. Its phone number is (561) 398-2280. Its website is menardsmoving.com.

Menards has accumulated 290 complaints in the FMCSA National Consumer Complaint Database. 156 of those complaints were filed in the first half of 2026 alone. At its current trajectory, Menards will end 2026 with more complaints than Safe Ship Moving Services, currently the most-complained company in the FMCSA database.

2024: 44 complaints 2025: 90 complaints (105% increase) 2026: 156 complaints through mid-August (ongoing, 73% increase over full-year 2025 already)

This is the steepest complaint acceleration Trunk has documented for any company in the FMCSA database. The company is generating complaints faster than any other broker or carrier we track.

Menards dispatched consumer moves to Handle With Care Moving and Transportation (DOT 3190967, Tucker, GA), a carrier whose FMCSA authority was revoked three separate times: 2021, 2022, and March 30, 2026.

Five days before the third revocation, JCS Moving and Storage was registered by the same incorporator, with the same employees, dispatched by the same Florida broker: Menards. A retired transportation attorney notified FMCSA of the reincarnation twice (June 19 and July 1, 2026), providing the complete documentation. FMCSA's Commercial Enforcement and Investigations unit responded with an automated message directing him to file a consumer complaint on NCCDB.

JCS continued to operate and accumulated 20+ complaints in its first four months.

6 consumer reports have been submitted to Trunk about Menards Moving and Storage. Documented patterns include:

Hostage situations: At least one documented case where belongings were withheld until additional payment.

Tripled charges: A consumer was charged for 919 cubic feet when only approximately 295 cubic feet were loaded, representing 3x overbilling.

Cash demands: Drivers collected cash at pickup.

Medically necessary items withheld: Items for a disabled child were withheld at delivery until additional payment was made.

The owner, identified as 'Mr. Menard Jr.,' demanded a consumer remove negative Facebook posts as a condition for returning belongings. The consumer removed the posts. The belongings were still not returned.

When a consumer representative filed a formal complaint documenting $44,966 in damages, Menards responded with a cease and desist letter against the representative rather than addressing the damages.

Menards has brokered moves to carriers including:

Handle With Care Moving (DOT 3190967): Authority revoked three times. Reincarnated as JCS Moving and Storage.

JCS Moving and Storage LLC (USDOT 4526003, Villa Rica GA): The successor to Handle With Care. In August 2026, a consumer named Jamie traced the full pipeline: Budget Van Lines (lead generator) sold to Menards (broker), who dispatched to JCS (carrier). Daijuan Mathews arrived in an unmarked Budget rental truck with no USDOT number. Someone else's belongings were already on the truck. Price jumped from $8,310 to $13,656. Consumer's 13 firearms are now held at an erosion control warehouse in Trimble, Missouri. Omar from JCS will not respond to communications. Full investigation: trunk.lorea.ai/insights/jcs-moving-trimble-warehouse

Immaculate Moving LLC (USDOT 4569424, Canton OH): 66.7% driver out-of-service rate. Foreman Shay Levi named in a consumer complaint where 1/3 of belongings were held back due to 'lack of space.' Over a month later, neither Menards nor Immaculate would disclose the location of the remaining items.

Loyal Moving and Storage: License revoked 22 days after picking up a consumer's move brokered by Menards.

Budget Van Lines (DOT 2233611): Identified as a lead generator that feeds consumers to Menards without disclosing the brokering relationship.

When consumers complain, Menards and its assigned carriers blame each other. Neither resolves the overcharges. The consumer is caught between a broker that says 'talk to the carrier' and a carrier that says 'talk to the broker.'

Joseph Henry Menard Jr. does not operate only Menards Moving and Storage. FMCSA registration data and consumer advocate research reveal a network of entities across three states:

Bridgeview Van Lines LLC (DOT 3999327, Greenacres FL): Registered to Joseph Henry Menard Jr. at the same address as Menards Moving: 6801 Lake Worth Rd, Suite 323, Greenacres FL. Authority status: Authorized. 1 truck. Bridgeview is not a dormant successor. It is a full-scale operation running from the same Suite 323 as Menards. BBB lists its business start date as December 13, 2022. BBB itself identifies Menards Moving and Storage LLC as a Related Business on Bridgeview's profile. Bridgeview has a C- BBB rating with 34 complaints, 167 customer reviews (4.15 average, though multiple reviewers state that all the 5-star reviews are fake), and is NOT BBB accredited.

The 1-star reviews describe the identical Menards playbook: estimates doubled or tripled at pickup (one consumer quoted $2,320 was charged nearly $14,000), elderly consumers targeted and manipulated, cash-only demands, items missing at delivery (electric bike, grill, paddle board), belongings stored in flooded units, months-long delivery delays, communication cutoff after booking, and no paperwork provided. One reviewer noted: Several other moving companies had warned me about Bridgeview. Another stated: all the 5 stars reviews are fake. Made up with generic language.

Menard has been running both entities simultaneously from the same suite, accumulating 290 complaints under Menards and 34 under Bridgeview. Combined: 324 complaints from one person in one office. If Menards shuts down (which an industry source reports is happening due to sustained pressure), Bridgeview continues seamlessly with a clean record.

C&J Trucking and Storage LLC (DOT 3826846, Jupiter FL): Registered to Joseph Henry Menard Jr. 1 truck. Identified by a consumer advocate and BrokerSnapshot.com as an alias or shell company for the Menards operation.

Regal Van Lines LLC (DOT 3993039, Greenacres FL): DOT-licensed broker at 6801 Lake Worth Rd Suite 320, the same building as Menards (Suite 323) and Bridgeview/C&J (Suite 253). Zero fleet, zero drivers, no safety rating. A fourth entity in the same building.

Florida corporate filings reveal an additional layer: Bridgeview Van Lines LLC is the registered agent for C&J Trucking and Storage LLC (SunBiz L22000068079). Menard used one of his own companies as the legal agent for another. The address for C&J was changed on 04/30/2025 to Suite 253 at 6801 Lake Worth Rd, the same suite as Bridgeview.

D&M Signature Freight LLC (DOT 4440814, McDonough GA): Registered to Fadya Menard. 2 trucks. Georgia-based entity connected to the Menard family.

Manard Transfer Service LLC (DOT 2919311, Ellicott City MD): Registered to Reggens Menard. 1 truck. Maryland-based family entity.

The pattern is familiar: one principal operating multiple DOTs across multiple states, with a successor entity at the same address ready to absorb the operation when the primary entity accumulates too many complaints. This is the same pattern documented in the Handle With Care to JCS chameleon case, except here the successor (Bridgeview) is already registered and authorized before the primary (Menards) has officially shut down.

An industry source reports that Menards is shutting down due to sustained pressure from complaint documentation, media attention, and consumer advocacy. If so, consumers should be aware that Bridgeview Van Lines LLC at the same Greenacres FL address is operated by the same person.

1. Menards is a broker. It owns no trucks. A different company will move your belongings.

2. Ask which carrier will be assigned. Look up that carrier at safer.fmcsa.dot.gov before your move date.

3. Do not accept cash-only payment demands. Legitimate carriers accept credit cards or checks.

4. Do not remove social media posts about your experience in exchange for promises. Document everything.

5. If your belongings are held hostage, call local police and file a complaint at nccdb.fmcsa.dot.gov. Hostage loads are a federal violation (49 USC 14915).

6. File billing disputes within 180 days of delivery (49 USC 13710(a)(3)(B)).