Which Moving Companies Have the Most Late Delivery Complaints? FMCSA Data.
Late pickups, missed delivery windows, items left behind, shipments that never arrive. These companies lead the FMCSA database for pickup and delivery failures.
Pickup and Delivery complaints cover missed pickup windows, late deliveries, items left behind, and failure to deliver at all. In the interstate moving industry, delivery windows of 7 to 21 days are standard. Companies that lead this category are routinely exceeding even those generous timelines.
Top 5 by total pickup and delivery complaints (2023 to 2026):
1. American Van Lines, Inc. (USDOT 614506): 103 complaints 2. Safe Ship Moving Services (USDOT 3475743): 97 complaints 3. Menards Moving and Storage LLC (USDOT 4072455): 96 complaints 4. Amerisafe Vanlines (USDOT 3341650): 95 complaints 5. Coastal Moving Services LLC (USDOT 4090919): 82 complaints
American Van Lines leads this category with 103 complaints. This is the only major category where a traditional van line, not a broker network, holds the top spot. The top four are separated by just 8 complaints, making this the most competitive category in the NCCDB.
What This Category Means
Estimates/Final Charges: You were quoted one price and charged a different, higher price. The most common complaint category overall.
Why This Matters
Every company on this list is still operating. FMCSA has closed zero broker enforcement cases since September 2024. The complaint data is public. The companies are still advertising. The system that collects these complaints does not act on them.
Check your mover on Trunk before you book. If a company leads a federal complaint category, that is not a coincidence. It is a business model.
Companies Mentioned
Sources: FMCSA NCCDB complaint data (2023-2026). Trunk mover database.