Which Moving Companies Break and Lose the Most Belongings? FMCSA Data.
Loss and damage complaints mean your property was broken, scratched, or never delivered. These companies generate them at the highest rates.
Loss and Damage complaints mean the customer's property was broken, scratched, dented, or never delivered at all. This category captures both careless handling and outright theft. While some breakage is expected in any move, the companies at the top of this list are generating damage claims at rates that indicate systemic negligence.
Top 5 by total loss and damage complaints (2023 to 2026):
1. Safe Ship Moving Services (USDOT 3475743): 123 complaints 2. Amerisafe Vanlines (USDOT 3341650): 94 complaints 3. American Van Lines, Inc. (USDOT 614506): 68 complaints 4. Menards Moving and Storage LLC (USDOT 4072455): 57 complaints 5. Handle With Care Moving and Transportation LLC (USDOT 3190967): 56 complaints
Safe Ship leads damage complaints with 123, which is remarkable given its relatively short operating history. American Van Lines appears here at number three. This is notable because American Van Lines is a larger, more established carrier. Its presence suggests high volume rather than the kind of intentional misconduct that characterizes the brokers above it.
What This Category Means
Estimates/Final Charges: You were quoted one price and charged a different, higher price. The most common complaint category overall.
Why This Matters
Every company on this list is still operating. FMCSA has closed zero broker enforcement cases since September 2024. The complaint data is public. The companies are still advertising. The system that collects these complaints does not act on them.
Check your mover on Trunk before you book. If a company leads a federal complaint category, that is not a coincidence. It is a business model.
Companies Mentioned
Sources: FMCSA NCCDB complaint data (2023-2026). Trunk mover database.