New York Moving Complaints: 1,401 Companies in the Nation's Largest Metro

New York has 1,401 registered interstate household goods companies in the FMCSA database, making it the largest market by company count in the country. Of those 1,401, only 70 have at least one NCCDB complaint on file, totaling 247 complaints across all categories. That is a 5.0% complaint rate by company count, significantly lower than states like Florida or Georgia where complaint density is far higher.

This does not mean New York consumers are not being harmed. It means the fraud is coming from somewhere else.

With 247 total complaints across 70 companies, New York averages roughly 3.5 complaints per flagged company. Compare that to Florida, where top offenders individually exceed 200 complaints. New York's registered movers tend to be local and regional carriers, many operating within the five boroughs and surrounding suburbs. These companies move furniture across town, not across the country. Interstate fraud requires interstate reach, and most NY-based movers do not operate at the scale where bait-and-switch pricing becomes a repeatable business model.

The state's complaint numbers reflect this: legitimate local carriers with clean records far outnumber bad actors.

Where New York consumers do get harmed is through out-of-state brokers. Florida-based brokers like Safe Ship Moving Services (321 complaints), Menards Moving & Storage (290 complaints), and Coastal Moving Services (229 complaints) take bookings from consumers across the country, including New York. These brokers own zero trucks. They dispatch carriers, sometimes in-state, sometimes from Georgia or other Southern states, to perform the actual move.

A New York consumer who books through a Florida broker may never interact with a New York company at all. The complaint gets filed against the Florida broker or the dispatched carrier, not against a New York entity. This creates a statistical illusion: New York looks clean because the fraud infrastructure is registered elsewhere.

The NY metro is one of the highest-volume destinations for interstate moves in the country. That makes it a prime target for broker-dispatched carriers operating on thin margins with no accountability.

New York's 1,401 companies and 247 complaints tell a specific story: the state's local moving industry is large and relatively clean by NCCDB standards. The risk to New York consumers comes not from local movers but from the national broker pipeline, primarily originating in Florida, that dispatches carriers into the metro without local oversight.

Consumers in New York should verify whether the company they are hiring is the company that will show up on moving day. If a broker is involved, the actual carrier may be a one-truck operator from another state with a complaint history the consumer never checked. Trunk's mover profiles include broker detection and carrier complaint data to help close this gap.