Which Moving Companies Refuse to Pay Damage Claims? FMCSA Data.
They broke your stuff. You filed a claim. They ignored it. These companies lead the FMCSA database for claim settlement failures.
Claim Settlement complaints are filed when a consumer submits a damage or loss claim and the mover either ignores it, lowballs the settlement, or refuses to pay altogether. Federal law requires carriers to acknowledge claims within 30 days and resolve them within 120 days. Companies leading this category are violating those timelines or offering settlements far below documented losses.
Top 5 by total claim settlement complaints (2023 to 2026):
1. Safe Ship Moving Services (USDOT 3475743): 107 complaints 2. Amerisafe Vanlines (USDOT 3341650): 76 complaints 3. Menards Moving and Storage LLC (USDOT 4072455): 64 complaints 4. New Start Relocation (USDOT 3545015): 55 complaints 5. Handle With Care Moving and Transportation LLC (USDOT 3190967): 53 complaints
Safe Ship leads by 31 complaints over second-place Amerisafe. When a company leads both Loss and Damage and Claim Settlement, it means they are breaking customers' belongings and then refusing to compensate them. That combination represents a complete failure of the consumer protection framework.
What This Category Means
Estimates/Final Charges: You were quoted one price and charged a different, higher price. The most common complaint category overall.
Why This Matters
Every company on this list is still operating. FMCSA has closed zero broker enforcement cases since September 2024. The complaint data is public. The companies are still advertising. The system that collects these complaints does not act on them.
Check your mover on Trunk before you book. If a company leads a federal complaint category, that is not a coincidence. It is a business model.
Companies Mentioned
Sources: FMCSA NCCDB complaint data (2023-2026). Trunk mover database.