Which Moving Companies Have the Most Fraud Complaints? FMCSA Deceptive Practices Data.
False advertising, misrepresentation, operating under misleading names. FMCSA's deceptive practices category is the federal fraud label. These companies lead it.
This is FMCSA's catch-all category for outright fraud: false advertising, misrepresentation of services, operating under misleading names, and other conduct the agency classifies as deceptive. A company with a high deceptive practices count is not merely providing poor service. It is, according to the consumers who filed these complaints, lying.
Top 5 by total deceptive business practices complaints (2023 to 2026):
1. Safe Ship Moving Services (USDOT 3475743): 174 complaints 2. Amerisafe Vanlines (USDOT 3341650): 163 complaints 3. Menards Moving and Storage LLC (USDOT 4072455): 115 complaints 4. New Start Relocation (USDOT 3545015): 112 complaints 5. Coastal Moving Services LLC (USDOT 4090919): 107 complaints
Safe Ship leads all moving companies in deceptive business practices complaints. Combined with its first-place finish in Loss and Damage and second-place finishes in Estimates and Claim Settlement, Safe Ship generates more total complaints across more categories than any other single company in the database.
What This Category Means
Estimates/Final Charges: You were quoted one price and charged a different, higher price. The most common complaint category overall.
Why This Matters
Every company on this list is still operating. FMCSA has closed zero broker enforcement cases since September 2024. The complaint data is public. The companies are still advertising. The system that collects these complaints does not act on them.
Check your mover on Trunk before you book. If a company leads a federal complaint category, that is not a coincidence. It is a business model.
Companies Mentioned
Sources: FMCSA NCCDB complaint data (2023-2026). Trunk mover database.