Value Added Moving
Also Known As
Consumer Reports Submitted to Trunk (5)
Booked them for the move, gave a list of items plus dimensions of storage. They said there were no hidden charges. The day they showed up with a different mover and said $7,400. We told them to leave. Called for our deposit and no one will call back. Lost $1,597 deposit.
Submitted to Trunk 2026-07-15
Quoted $10,000 for approx. 3,100 cu ft move. Salesman Scott Fineman gave the quote. When concerns raised about reviews, Samantha Lewis dismissed them. 24 hours before move, Suzy Anderson from dispatch said a smaller truck was coming, resulting in thousands more. The company that showed up (not Value Added) wanted an additional $13,000. They are a broker despite explicitly denying it when asked. Move was brokered to Loadrans LLC and Coastal Movers. Items took 31 days to arrive instead of 3. AirTags revealed belongings were stored in a public storage unit under someone else's name, not a company warehouse. Final payment demanded via cash/Zelle/USPS money order before unloading and before verifying all items arrived. Items arrived damaged and missing. Has recorded phone calls with Value Added Moving, Loadrans LLC, Coastal Movers, the storage facility, and local police.
Submitted to Trunk 2026-07-17
Provided detailed inventory list and received a binding estimate. Paid $1,630 deposit to book. Told remaining balance would be $650 on moving day and $650 on delivery. On moving day, paid the $650, then movers presented a contract with extra charges for long carry, stairs (despite first flight being included), and packing materials. Told if he did not sign he would lose the $1,630 and $650 already paid and they would not move his stuff. Signed under duress. About an hour later, after loading a portion of belongings, movers presented a separate handwritten page showing new total of $7,060 with $2,390 due immediately and another $2,390 on delivery. Refused to pay. Movers left with only a small portion of belongings, claiming he was already at the limit provided in the quote. Consumer documented the experience and has created a dedicated website with evidence.
Submitted to Trunk 2026-07-19
Quoted max of 4,000 lbs based on inventory shown. Confirmed morning of move but movers did not show at scheduled time. Company insisted they confirmed time not date. After sending their own contract as proof, company said someone would arrive at 2 PM, then 5 PM, then 6 PM. Showed up at 6:30 PM. Sent unlicensed, non-English-speaking young men with no equipment, no IDs, no verification of who sent them, no paperwork. Movers complained they were off duty and it was too much to move. Took photos of items not even scheduled to be moved as excuses. Quoted $12,000 on top of the $4,000 estimate. Movers left before issue could be resolved on phone with company. Kept nearly $3,000 deposit and refuses to return it. Consumer incurred additional $10,000+ in expenses for PODS, laborers, flights, and travel. Long distance move with hard deadline as lessor needed space cleared by 7/17.
Submitted to Trunk 2026-07-24
1 additional victim reported
| Reporter | Route | Paid | Demanded | Hostage |
|---|---|---|---|---|
| Ruby L. | - | $10,000 | $21,000 | Yes |
Source: Consumer reports submitted to Trunk. Reporter names abbreviated for privacy.
Red Flags
- 127 BBB complaints in 3 years, 107 closed in last 12 months
- Systematic bait-and-switch pricing: quotes double or triple on moving day
- Operates as a broker, not an actual mover, despite advertising otherwise
- Presents as family-owned, veteran-owned, but subcontracts to unknown carriers
- Consumer reported quote of $2,799 escalated to $7,400 on moving day (164% increase)
- Multiple reports of lost deposits ($1,500 to $4,200) with no refunds
- Different mover shows up on moving day than the company that was booked
- Customer belongings held hostage until higher price paid
- Broken and missing items reported with no accountability
- Customer service unresponsive after payment collected
- BBB review: "It doesn't matter what we said to you, you signed a contract"
- Not BBB accredited despite B rating
- Hot tub move quote changed with "bulky item" surcharge on arrival
- Shipments handed off between multiple companies without customer knowledge or consent
- Named staff involved in sales pipeline: Scott Fineman (salesman), Samantha Lewis (retention), Suzy Anderson (dispatch)
- Connected carriers: LoadRans LLC, Coastal Movers used as subcontractors for actual moves
- Truck downgrade tactic: 24 hours before move, dispatch calls saying a smaller truck is coming, triggering price increase
- Explicitly denied being a broker when asked directly by consumer
- Belongings stored in public storage unit under carrier's name, not consumer's. Consumer has no lease, no access, no recourse if carrier defaults
- Consumer used AirTags to track belongings and discovered 'warehouse' was a public storage facility
- 31-day delivery delay on what was sold as a 3-day direct move (3,100 cu ft)
- Final payment demanded via cash, Zelle, or USPS money orders before unloading and before inventory verification
- Consumer has recorded phone calls with Value Added Moving, LoadRans LLC, Coastal Movers, police, and the storage facility
- Brokered move to Loadrans LLC (USDOT 3729978, Vernon CA) and Coastal Movers (Boca Raton, FL) without disclosure
- Salesman Scott Fineman denied being a broker when directly asked
- Customer used AirTags: belongings stored in public storage unit under someone else's name, not a company warehouse
- 31-day delivery delay on a move sold as 3-day direct/private transport
- Dispatch (Suzy Anderson) called 24 hours before move to downsize truck, triggering thousands in added charges
- Final payment demanded via cash/Zelle/money order before unloading, before verifying all items arrived
- Named employees: Scott Fineman (sales), Samantha Lewis (retention), Suzy Anderson (dispatch)
- Consumer has recorded phone calls with Value Added, Loadrans LLC, Coastal Movers, storage facility, and police
- Connected to same carrier network as Safe Shield Moving Services (Loadrans LLC, Coastal Movers)
- Binding estimate of $2,929 escalated to $7,060 on moving day via handwritten price change (141% increase)
- Coerced signature under threat of losing $2,280 already paid if consumer did not sign new contract
- Extra charges added for long carry, stairs (despite first flight included in quote), and packing materials after loading began
- Left with only a small portion of belongings after consumer refused inflated price
- Consumer created dedicated website documenting the scam with evidence
- Quoted $4,000 max, demanded $12,000 on moving day (200% increase)
- Sent movers with no IDs, no verification, no paperwork, no equipment
- Movers arrived 4+ hours late (6:30 PM vs scheduled time) after multiple delays
- Kept nearly $3,000 deposit and refuses to return it
- Movers left before issue could be resolved, stranding customer
- Consumer incurred $10,000+ in additional expenses (PODS, laborers, travel) due to failed move
- 1 consumer report(s) submitted to Trunk. $10,000 total paid by victims. $21,000 total demanded from victims. 1 hostage situation(s) documented
Connected Fraud Network
Florida Broker-Carrier Pipeline
Low quote by FL broker -> large deposit ($1,400-$3,000) -> subcontract to LoadRans or similar CA carrier -> price doubled or tripled at pickup -> belongings held hostage in public storage under carrier's name -> cash/Zelle/money order demanded before unloading -> damaged and missing items -> boilerplate BBB response
Estimated scope: Likely thousands based on 750+ BBB complaints alone. Coastal Moving Services has 316 complaints in 3 years and 1,377 BBB reviews.
FMCSA Record
USDOT
3488475
MC
1147286
Status
Active
Crashes (24mo)
0
Fleet
1 trucks
Insurance
On file
BBB Profile
Rating
B
Accredited
No
Complaints (3yr)
127
How Value Added Moving Compares
Google Rating
People
Owner: Victor Gonzales
Reviews
6 reviews across Google, BBB, facebook. 0 positive (0%). 6 negative (100%). Average: 3.9/5 from 44 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 1/5 | DO NOT HIRE ADDED VALUE. And don't believe the positive reviews you might find, either. It takes just a few minutes to verify that most of them come from fake profiles with only one or two Google reviews. They offer a quote with an attractive price (though it isn't actually that cheap). I ended up moving with a company that charged less than Added Value's initial quote. But when the move is about to start, they make up excuses to raise the cost of the service. In my case, they quoted $2,000 but then demanded an additional $1,500. | Rodrigo Martel | |
| 1/5 | We had an extremely concerning experience with Value Added Moving and would STRONGLY caution others before using them. During the sales process, they presented themselves as a family-owned, veteran-owned moving company that operated their own trucks. At no point was it clearly disclosed that they were acting as a broker who would outsource the move to other companies. After providing detailed inventory, photos, and measurements during a required 'quality assurance' call, our quote increased significantly. Then on moving day, after our items were already packed, the cost had increased again to nearly double. At that point, we were told that if we cancelled, we would lose our $4,200 deposit, leaving us with no realistic option but to proceed. Ultimately, our shipment was handed off between multiple companies without our knowledge or consent, and Value Added Moving took no accountability for the outcome. | Madison M | |
| 1/5 | These guys are awful. They agreed to move a hot tub then arrived and said it was a 'bulky item' and more would be charged. The quote called for a hot tub up to 2100 pounds, even though it only weighed 813 pounds. They would not call me and just blamed me. I paid but have contested the payment via Chase. Still trying to figure out the hot tub move. Do NOT use these guys. | Sarah Gates | |
| 1/5 | I had never used a moving company before however found value added moving online. It was a horrible experience. Customer service is poor. I was asked to submit an itemized inventory of my things but because of the language barrier most of my items were left because they said it went by space and not items. Upon delivery of my items again broken English no communication however, enough to understand the total was the price increase. They said it was from the price increase. Do not use value added moving company. | Stephanie T | BBB |
| 1/5 | THIS IS THE WORST COMPANY POSSIBLY!!! We contacted early to get a quote for our 4 bedroom house to move cross country from VA to FL. They said there were no hidden charges. On the day of our move, the fee went from $8,000 to $12,800. We had to pay by credit card. The remaining payment would be due at delivery. In the end, I had to coordinate the delivery myself and forgot several things. Michael said there would be no upcharge due to the problems but the delivery team still demanded a higher price at the door. | Heather G | BBB |
| 1/5 | Spent three hours documenting every item. 24 hours before the move, dispatch called saying a smaller truck was coming, resulting in a price increase of thousands. When I specifically asked if they were a broker, I was told they were not. My move was handed off to another company. What was sold as a 3-day direct move turned into 31 days without our belongings. Their 'warehouse' turned out to be a public storage unit under someone else's name. I only knew because I had AirTags hidden throughout our shipment. Final payment demanded via cash, Zelle, or money orders before unloading, before I could verify all belongings arrived. I have recorded phone calls with Value Added Moving, LoadRans LLC, and Coastal Movers. | Jennifer D. |
DO NOT HIRE ADDED VALUE. And don't believe the positive reviews you might find, either. It takes just a few minutes to verify that most of them come from fake profiles with only one or two Google reviews. They offer a quote with an attractive price (though it isn't actually that cheap). I ended up moving with a company that charged less than Added Value's initial quote. But when the move is about to start, they make up excuses to raise the cost of the service. In my case, they quoted $2,000 but then demanded an additional $1,500.
Rodrigo Martel
We had an extremely concerning experience with Value Added Moving and would STRONGLY caution others before using them. During the sales process, they presented themselves as a family-owned, veteran-owned moving company that operated their own trucks. At no point was it clearly disclosed that they were acting as a broker who would outsource the move to other companies. After providing detailed inventory, photos, and measurements during a required 'quality assurance' call, our quote increased significantly. Then on moving day, after our items were already packed, the cost had increased again to nearly double. At that point, we were told that if we cancelled, we would lose our $4,200 deposit, leaving us with no realistic option but to proceed. Ultimately, our shipment was handed off between multiple companies without our knowledge or consent, and Value Added Moving took no accountability for the outcome.
Madison M
These guys are awful. They agreed to move a hot tub then arrived and said it was a 'bulky item' and more would be charged. The quote called for a hot tub up to 2100 pounds, even though it only weighed 813 pounds. They would not call me and just blamed me. I paid but have contested the payment via Chase. Still trying to figure out the hot tub move. Do NOT use these guys.
Sarah Gates
I had never used a moving company before however found value added moving online. It was a horrible experience. Customer service is poor. I was asked to submit an itemized inventory of my things but because of the language barrier most of my items were left because they said it went by space and not items. Upon delivery of my items again broken English no communication however, enough to understand the total was the price increase. They said it was from the price increase. Do not use value added moving company.
Stephanie T
THIS IS THE WORST COMPANY POSSIBLY!!! We contacted early to get a quote for our 4 bedroom house to move cross country from VA to FL. They said there were no hidden charges. On the day of our move, the fee went from $8,000 to $12,800. We had to pay by credit card. The remaining payment would be due at delivery. In the end, I had to coordinate the delivery myself and forgot several things. Michael said there would be no upcharge due to the problems but the delivery team still demanded a higher price at the door.
Heather G
Spent three hours documenting every item. 24 hours before the move, dispatch called saying a smaller truck was coming, resulting in a price increase of thousands. When I specifically asked if they were a broker, I was told they were not. My move was handed off to another company. What was sold as a 3-day direct move turned into 31 days without our belongings. Their 'warehouse' turned out to be a public storage unit under someone else's name. I only knew because I had AirTags hidden throughout our shipment. Final payment demanded via cash, Zelle, or money orders before unloading, before I could verify all belongings arrived. I have recorded phone calls with Value Added Moving, LoadRans LLC, and Coastal Movers.
Jennifer D.
Location
4005 N FEDERAL HWY #207, FORT LAUDERDALE, FL 33307
(561)486-7380