Loyal Moving and Storage
Consumer Reports Submitted to Trunk (1)
Expected Menards Moving and Storage but two random people showed up in a U-Haul, didn't know what company they worked for. Menards had underestimated cubic feet, so multiple items had to be left behind including my mom's ashes. No inventory was provided. Loyal Moving lost their license June 25, 2026 and cannot legally hold or deliver my things. It has been 42 days since pickup with no delivery. I keep getting promised by Mr. Menard Jr that he is working on it. I'm hearing that people are getting their things auctioned or stolen. I have filed reports with an investigator, retired attorney, and FMCSA.
Submitted to Trunk 2026-07-16
Source: Consumer reports submitted to Trunk. Reporter names abbreviated for privacy.
Red Flags
- Operating license revoked June 25, 2026. Cannot legally hold, transport, or deliver household goods
- Brokerage shell game: customers book through Menards, Next Step Relocation, or Methud Moving, then Loyal shows up without disclosure
- Connected to Boyle Moving and Storage (P. Josh), Menards Moving and Storage, Next Step Relocation, Methud Moving. Possible shell company rotation
- Operator reportedly plans to reopen under a new name after license revocation
- Deposit theft: multiple BBB reviews report stolen deposits with no response or refund
- Hostage loads: threats to auction belongings, demands for additional payment before delivery
- Targeting vulnerable populations: complaints from elderly (75-year-old) and disabled consumers
- Unmarked crews arrive in U-Hauls. Workers don't know what company they represent
- Cubic footage bait-and-switch: broker underestimates items, price inflated $1,000+ at pickup
- Ghost communication: stops answering calls, texts, and emails after payment received
- No inventory provided at pickup. Consumer has no record of items loaded
- Items held 42+ days with no delivery date. Consumers report belongings auctioned or stolen
- Suspected AI-generated positive reviews: Google 4.1 rating despite systematic fraud pattern in real reviews
- Listed address as Salt Lake City but actually operates out of West Valley, UT
- BBB: NOT accredited, 1/5 stars from 6 reviews, 5 complaints in 12 months
FMCSA Record
USDOT
4256547
MC
1650753
Status
Revoked
Crashes (24mo)
0
Fleet
3 trucks
Insurance
On file
How Loyal Moving and Storage Compares
Google Rating
People
Owner: Hernandez Morales
Reviews
9 reviews across bbb, google, trunk_complaint. 0 positive (0%). 9 negative (100%). Average: 4.1/5 from 155 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 1/5 | Discrimination on the grounds of a person's age. Driver go-between threatened he wouldn't deliver unless extra was paid. Forced to leave belongings behind, told belongings from the single truck fill 2 trucks so he could charge more. | Cynda L. | bbb |
| 1/5 | If I could leave negative stars, I would. A complete scam. | Kelsey B. | bbb |
| 1/5 | Met with a Loyal representative at our house who inventoried what we had to be moved. Told everything would be fully refundable at any time. Repeated efforts to contact the business were unanswered. We emailed, the business said they were very disappointed with us. We totally feel we were scammed and are now going with a national company. | Wes M. | bbb |
| 1/5 | This company will steal your deposit and not answer any phone calls. They are very unprofessional. | Marcus D. | bbb |
| 1/5 | Contracted with Loyal Moving through Next Step Relocation. Price tripled. They stopped answering the phone. I don't think I will ever receive a refund or my things back. | Cynthia M. | bbb |
| 1/5 | Absolutely a scam. All 'drivers' and 'movers' use WhatsApp to represent a state UT when they are supposedly located. Price was changed at pickup. Inventory walk-through didn't match. Justin stopped responding. I believe positive reviews are all AI generated. Please do not use this company. | Katie V. | |
| 1/5 | TERRIBLE!! Delayed arrival and damage. Connected by a brokerage agency. Day late, no communication. Driver took exit to Dallas instead of Albuquerque. Charged $400+ additional fees. Damaged most expensive furniture. Claims department unresponsive. | Kidlet B. | |
| 1/5 | I'm 75 and I worked very hard to have everything ready. Thursday the driver called and changed plans. The person driving down changed his plans to leave at 4:00. No one responds to texts. The person was driving left to go to Arizona with my suitcases. I have nowhere to stay, no clothes or medicine. I will never book with them again. | Kathy G. | |
| 1/5 | Expected Menards Moving and Storage but two random people showed up in a U-Haul, didn't know what company they worked for. Menards had underestimated cubic feet, so multiple items had to be left behind including my mom's ashes. No inventory was provided. Loyal Moving lost their license June 25, 2026 and cannot legally hold or deliver my things. It has been 42 days since pickup with no delivery. | Amy H. | trunk_complaint |
Discrimination on the grounds of a person's age. Driver go-between threatened he wouldn't deliver unless extra was paid. Forced to leave belongings behind, told belongings from the single truck fill 2 trucks so he could charge more.
Cynda L.
If I could leave negative stars, I would. A complete scam.
Kelsey B.
Met with a Loyal representative at our house who inventoried what we had to be moved. Told everything would be fully refundable at any time. Repeated efforts to contact the business were unanswered. We emailed, the business said they were very disappointed with us. We totally feel we were scammed and are now going with a national company.
Wes M.
This company will steal your deposit and not answer any phone calls. They are very unprofessional.
Marcus D.
Contracted with Loyal Moving through Next Step Relocation. Price tripled. They stopped answering the phone. I don't think I will ever receive a refund or my things back.
Cynthia M.
Absolutely a scam. All 'drivers' and 'movers' use WhatsApp to represent a state UT when they are supposedly located. Price was changed at pickup. Inventory walk-through didn't match. Justin stopped responding. I believe positive reviews are all AI generated. Please do not use this company.
Katie V.
TERRIBLE!! Delayed arrival and damage. Connected by a brokerage agency. Day late, no communication. Driver took exit to Dallas instead of Albuquerque. Charged $400+ additional fees. Damaged most expensive furniture. Claims department unresponsive.
Kidlet B.
I'm 75 and I worked very hard to have everything ready. Thursday the driver called and changed plans. The person driving down changed his plans to leave at 4:00. No one responds to texts. The person was driving left to go to Arizona with my suitcases. I have nowhere to stay, no clothes or medicine. I will never book with them again.
Kathy G.
Expected Menards Moving and Storage but two random people showed up in a U-Haul, didn't know what company they worked for. Menards had underestimated cubic feet, so multiple items had to be left behind including my mom's ashes. No inventory was provided. Loyal Moving lost their license June 25, 2026 and cannot legally hold or deliver my things. It has been 42 days since pickup with no delivery.
Amy H.
Location
2500 SOUTH DECEKER LAKE BLVD SUITE14, SALT LAKE CITY, UT 84111
(801)438-8255