Loyal Moving and Storage
SALT LAKE CITY, UT 84111 . 2+ years in business
Flagged to Avoid155 Google reviews
“Discrimination on the grounds of a person's age. Driver go-between threatened he wouldn't deliver unless extra was paid. Forced to leave belongings behind, told belongings from the single truck fill 2...”
Cynda L.
At a Glance
Red Flags
- Operating license revoked June 25, 2026. Cannot legally hold, transport, or deliver household goods
- Brokerage shell game: customers book through Menards, Next Step Relocation, or Methud Moving, then Loyal shows up without disclosure
- Connected to Boyle Moving and Storage (P. Josh), Menards Moving and Storage, Next Step Relocation, Methud Moving. Possible shell company rotation
- Operator reportedly plans to reopen under a new name after license revocation
- Deposit theft: multiple BBB reviews report stolen deposits with no response or refund
Show 15 more red flags
- Hostage loads: threats to auction belongings, demands for additional payment before delivery
- Targeting vulnerable populations: complaints from elderly (75-year-old) and disabled consumers
- Unmarked crews arrive in U-Hauls. Workers don't know what company they represent
- Cubic footage bait-and-switch: broker underestimates items, price inflated $1,000+ at pickup
- Ghost communication: stops answering calls, texts, and emails after payment received
- No inventory provided at pickup. Consumer has no record of items loaded
- Items held 42+ days with no delivery date. Consumers report belongings auctioned or stolen
- Suspected AI-generated positive reviews: Google 4.1 rating despite systematic fraud pattern in real reviews
- Listed address as Salt Lake City but actually operates out of West Valley, UT
- BBB: NOT accredited, 1/5 stars from 6 reviews, 5 complaints in 12 months
- FMCSA license revoked June 25, 2026
- Calls go straight to voicemail after license revocation
- Hostage load: consumer belongings held by unlicensed company
- Operating out of West Valley, UT despite listing Salt Lake City
- Broker owner (Menards) demanded removal of negative Facebook posts as condition for returning belongings
How Loyal Moving and Storage Compares
Google Rating
Reviews
18 reviews across bbb, google, trunk_complaint, Trustpilot. 8 positive (44%). 10 negative (56%). Average: 4.1/5 from 155 Google reviews.
Discrimination on the grounds of a person's age. Driver go-between threatened he wouldn't deliver unless extra was paid. Forced to leave belongings behind, told belongings from the single truck fill 2 trucks so he could charge more.
Cynda L.
If I could leave negative stars, I would. A complete scam.
Kelsey B.
Met with a Loyal representative at our house who inventoried what we had to be moved. Told everything would be fully refundable at any time. Repeated efforts to contact the business were unanswered. We emailed, the business said they were very disappointed with us. We totally feel we were scammed and are now going with a national company.
Wes M.
This company will steal your deposit and not answer any phone calls. They are very unprofessional.
Marcus D.
Contracted with Loyal Moving through Next Step Relocation. Price tripled. They stopped answering the phone. I don't think I will ever receive a refund or my things back.
Cynthia M.
Absolutely a scam. All 'drivers' and 'movers' use WhatsApp to represent a state UT when they are supposedly located. Price was changed at pickup. Inventory walk-through didn't match. Justin stopped responding. I believe positive reviews are all AI generated. Please do not use this company.
Katie V.
TERRIBLE!! Delayed arrival and damage. Connected by a brokerage agency. Day late, no communication. Driver took exit to Dallas instead of Albuquerque. Charged $400+ additional fees. Damaged most expensive furniture. Claims department unresponsive.
Kidlet B.
I'm 75 and I worked very hard to have everything ready. Thursday the driver called and changed plans. The person driving down changed his plans to leave at 4:00. No one responds to texts. The person was driving left to go to Arizona with my suitcases. I have nowhere to stay, no clothes or medicine. I will never book with them again.
Kathy G.
Expected Menards Moving and Storage but two random people showed up in a U-Haul, didn't know what company they worked for. Menards had underestimated cubic feet, so multiple items had to be left behind including my mom's ashes. No inventory was provided. Loyal Moving lost their license June 25, 2026 and cannot legally hold or deliver my things. It has been 42 days since pickup with no delivery.
Amy H.
ABAlthea BensonUS•1 reviewFeb 16, 2026Company never discussed with me there…Company never discussed with me there was a non-refundable deposits until after the fact I had already paid the deposit, so when I called to cancel my appointment, which is over 30-days from now that is when I found out about this. If this was discussed with me during the call and before signing and paying deposit, I would have never chose this company. I see if I canceled the day before or the day of having a non-refund
Show 8 more reviews
MLMikhail LitvinovUS•1 reviewAug 20, 2026Couple weeks ago did move with this…Couple weeks ago did move with this company, great attitude, very careful workers. Thank you Sergei.August 5, 2026Unprompted reviewUsefulShare
RGRoman GomaniucIT•1 reviewAug 19, 2026Great experience from start to finishGreat experience from start to finish. The movers were fast, organized, and careful with everything. What really surprised me was that they finished the move quicker than expected, so the final price actually came out lower than the original estimate. Everything went smoothly and there were no unexpected charges. Would definitely use them again!August 11, 2026Unprompted reviewUsefulShare
Mathew KingsleyUS•1 reviewJul 28, 2026I recently used Best Moving & Storage…I recently used Best Moving & Storage for my move, and the experience exceeded my expectations from start to finish. The office team was responsive, explained everything clearly, and kept me updated throughout the process. On moving day, the crew arrived on time, worked efficiently, and handled all of my furniture and fragile items with great care.The movers were professional, respectful, and well-organized. They wrapped
Mathew K
Dmytro BezkorovainyiUS•1 reviewMar 19, 2026We recently moved from Chicago to…We recently moved from Chicago to Boston and used Best Moving & Storage. Honestly, the whole process was much easier than we expected. The movers showed up on time, worked fast, and handled our furniture carefully. Everything arrived to Boston safe and without any damage. Moving long distance is always stressful, but these guys made it smooth. Would definitely recommend them.March 1, 2026Unprompted reviewUseful1Share
Dmytro B
Oleg RameyevUS•8 reviewsJan 19, 2026Excellent moving serviceExcellent moving service! The team was professional, responsive, and made the entire process stress free. Everything arrived on time and in great condition. Would absolutely work with them again.December 9, 2025Unprompted reviewUseful1Share
Oleg R
meepoUS•1 reviewJan 18, 2026best moving is literally the besti liked the service and the guys were very nice too, they were very careful with my stuff as well.January 14, 2026Unprompted reviewUseful1Share
СХСергій ХіхловськийUS•1 reviewJan 18, 2026Was a best moving experiace…Was a best moving experiace ever.Professional guys with all equipment needed , fair price and no damage to stuff. Really recommend to allJanuary 15, 2026Unprompted reviewUseful1Share
DIDimaUS•1 reviewJan 18, 2026No way sooo good Noooo way how good was this company Highly recommended to use anyone in Chicagoland January 18, 2026Unprompted reviewUseful1Share
Safety Record
Consumer Reports (1)
unlicensed . brokered without consent . hostage load . no inventory
Hostage load. The FMCSA revoked the company's license June 25,2026. Calls to them go straight to voicemail. I don't know if I'll ever get my things. This has been/is mentally shattering.
Follow-ups
FMCSA revoked Loyal Moving and Storage's operating license.
Hostage load continues. Calls to Loyal Moving go straight to voicemail. Consumer does not know if she will ever get her belongings. Describes the experience as "mentally shattering."
Menards owner Mr. Menard Jr. promised to get belongings back if consumer removed negative Facebook posts. Consumer complied and removed posts. Belongings still not returned. Menards office staff rude and condescending.
Submitted to Trunk 2026-07-16 . See full report
Source: Consumer reports submitted to Trunk. Reporter names abbreviated for privacy.
Case Timeline
Amy H. . North Dakota to Salt Lake City area, UT . 2026-06
Consumer hired Menards Moving and Storage (FL broker). Random unlicensed movers showed up with a U-Haul instead. Move was subcontracted through P. Josh at Boyle Moving to Loyal Moving and Storage (UT carrier). Loyal's FMCSA license was revoked 22 days after pickup. Belongings are hostage. Menards owner demanded removal of negative Facebook posts as condition for returning belongings. Consumer complied. Belongings still not returned. Filed FMCSA complaint, police reports, retained investigator and retired attorney.
Menards Moving and Storage provides moving estimate. Cubic footage quoted.
Evidence: estimate document
Two random people show up with a U-Haul instead of Menards movers. Did not know what company they worked for. Consumer discovers move was subcontracted to P. Josh at Boyle Moving, then to Loyal Moving and Storage.
Evidence: consumer testimony
P. Josh tried to charge extra claiming items would fill the 26-foot truck and consumer got wrong boxes. Consumer refused, removed large items and replaced with smaller ones including mother's ashes. No inventory provided.
Evidence: consumer testimony
Belongings loaded into U-Haul and depart. No inventory of packed items provided to consumer.
FMCSA revokes Loyal Moving and Storage's operating license. 22 days after picking up consumer's belongings. Company cannot legally hold or deliver goods.
Evidence: FMCSA records
Consumer files FMCSA complaint, police report, retains investigator and retired attorney.
Evidence: FMCSA complaint, police report
Mr. Horizonte Braille of Loyal tells police officer belongings would be put on a truck on Friday. Truck never arrives.
Evidence: police report
Mr. Menard Jr. (owner) tells consumer he will "make Loyal responsible" and call back next day. Three days pass with no call.
Evidence: consumer testimony
Mr. Menard Jr. promises to get belongings back ASAP if consumer removes negative Facebook posts. Consumer removes posts.
Evidence: consumer testimony
Belongings still not returned. Calls to Loyal go straight to voicemail. Consumer describes experience as "mentally shattering." Mr. Menard Jr. told consumer Loyal will "open up a new name and eventually get your things."
Evidence: consumer testimony
Second complaint submitted to Trunk against Menards. Office staff described as rude and condescending.
Evidence: Trunk complaint
Authority History
Operating authority granted
Operating license revoked. Cannot legally hold, transport, or deliver household goods.
Trunk Research (3)
Menards Moving and Storage: 290 Federal Complaints, a Reincarnated Carrier, and a Broker That Blames Everyone Else
trunk.lorea.ai/insights/company-profile-menards-moving
How Consumers Mapped a Moving Fraud Network That FMCSA Can't See
trunk.lorea.ai/insights/fraud/fl-broker-carrier-pipeline
Moving Companies Currently Under Investigation (2026)
trunk.lorea.ai/insights/moving-companies-under-investigation
Pricing
No pricing data available for this mover yet.
Company Details
FMCSA Details
Drivers
1
Annual Mileage
2,815 mi
Registered
May 2026
Insurance & Bond
Last updated: Apr 2026
People
Owner: Hernandez Morales
Discussion
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