Peter A.'s Report

Quoted max of 4,000 lbs based on inventory shown. Confirmed morning of move but movers did not show at scheduled time. Company insisted they confirmed time not date. After sending their own contract as proof, company said someone would arrive at 2 PM, then 5 PM, then 6 PM. Showed up at 6:30 PM. Sent unlicensed, non-English-speaking young men with no equipment, no IDs, no verification of who sent them, no paperwork. Movers complained they were off duty and it was too much to move. Took photos of items not even scheduled to be moved as excuses. Quoted $12,000 on top of the $4,000 estimate. Movers left before issue could be resolved on phone with company. Kept nearly $3,000 deposit and refuses to return it. Consumer incurred additional $10,000+ in expenses for PODS, laborers, flights, and travel. Long distance move with hard deadline as lessor needed space cleared by 7/17.

Reported Mover