Value Added Moving: 135 Federal Complaints, AirTag-Tracked Belongings in a Public Storage Unit, and a Sales Team That Denies Being a Broker

Value Added Moving (DOT 3488475, MC 1147286) is registered at 4005 N Federal Highway #207, Fort Lauderdale, FL 33307. It is registered as both a carrier and a broker. It has one power unit. Its phone number is (561) 486-7380.

Despite presenting itself as a family-owned, veteran-owned moving company, Value Added Moving operates primarily as a broker, dispatching consumer moves to third-party carriers. When asked directly, its sales representative denied being a broker. The BBB has received 127 complaints in three years, 107 in the last 12 months alone. The company has a BBB rating of B (not accredited).

FMCSA National Consumer Complaint Database:

2023: 3 complaints 2024: 2 complaints 2025: 30 complaints (1,400% increase) 2026: 100 complaints through mid-August (233% increase over full-year 2025)

BBB: 127 complaints in 3 years, 107 in last 12 months.

Value Added Moving went from a negligible complaint count to one of the fastest-growing complaint volumes in the FMCSA database in under two years.

A consumer placed AirTags with their belongings before the move. Value Added Moving's estimate described the service as a 3-day direct, private transport for 3,100 cubic feet. The consumer paid $10,000.

The AirTags showed the belongings were taken to a public storage facility, not a company warehouse. The storage unit was leased under someone else's name, not the consumer's and not Value Added's. The consumer had no lease, no access, and no recourse if the carrier defaulted.

Delivery took 31 days, not 3. Final payment was demanded via cash, Zelle, or USPS money orders before unloading and before the consumer could verify all items had arrived.

Consumer reports submitted to Trunk and documented across BBB, Google, and Reddit show a consistent pattern:

Binding estimate of $2,929 escalated to $7,060 on moving day via handwritten price change (141% increase). Consumer was told they would lose $2,280 already paid if they did not sign the new contract.

Another consumer quoted $4,000 was demanded $12,000 on moving day (200% increase). Movers arrived with no IDs, no verification, no paperwork, no equipment, and 4+ hours late.

A third consumer reported a $2,799 quote that escalated to $7,400 on moving day (164% increase).

The dispatch tactic: 24 hours before the move, dispatch (identified as Suzy Anderson) calls saying a smaller truck is coming, triggering thousands in added charges. This is the 'truck downgrade' tactic documented across multiple consumer reports.

Consumer reports and public records identify specific individuals in the operation:

Victor Stanziale Jr.: President per Florida corporate filings (SunBiz). Named defendant in Chanen lawsuit. Patrick McClellan: VP per Florida corporate filings. Scott Fineman: Salesman who explicitly denied being a broker when asked directly. Samantha Lewis: Retention specialist. Suzy Anderson: Dispatch, responsible for truck downgrade calls. Victor Gonzales: Previously listed as owner in Trunk records; relationship to Stanziale unclear.

Connected carriers used for subcontracted moves: LoadRans LLC (USDOT 3729978, Vernon CA) Coastal Movers (Boca Raton, FL)

These carriers are also connected to Safe Shield Moving Services, suggesting a shared carrier network across multiple FL brokers.

6 consumer reports have been submitted to Trunk about Value Added Moving.

Total paid by documented victims: $16,700+ Total demanded from documented victims: $43,000+ Hostage situations documented: 2

One consumer created a dedicated website documenting their experience with evidence. Another has recorded phone calls with Value Added, LoadRans LLC, Coastal Movers, the storage facility, and police.

The most recent complaint (September 2026): Bill F. contracted with Value Added for a move from Mississippi to Kentucky. His initial quote of $4,700 more than doubled to over $10,000 days before the move. On moving day, movers loaded slowly, then demanded $22,000. After negotiation, consumer paid $6,700 by credit card. Value Added then called threatening to divert his belongings to California (he moved MS to KY) unless he paid $4,600 in cash or postal money order at delivery. This is textbook hostage load extortion with an explicit threat of shipment diversion.

Consumers who have been affected can submit their experience at trunk.lorea.ai/report-mover.

Florida corporate filings and court records reveal a broader network behind Value Added Moving.

Moving Storage and Logistics Services Inc (SunBiz P20000069022), the legal entity behind Value Added Moving, was filed on August 28, 2020. Its principal address is 4005 N Federal Hwy #207, Fort Lauderdale. Officers listed: Victor Stanziale Jr. (President) and Patrick McClellan (VP). Stanziale's personal address is listed in Boca Raton, FL, with a New Jersey area code phone number (201).

A second entity, VJS Ventures Inc (SunBiz P25000035614), was filed on June 13, 2025 at 3901 NW 23rd Ct, Boca Raton, FL. Officer: Victor Stanziale. This appears to be a new shell company established while Value Added's broker authority was going inactive.

Value Added Moving's FMCSA broker authority is now listed as INACTIVE per dispatch tracking services.

A lawsuit filed on Justia (Chanen and Khodadost v. Moving Storage and Logistics Services Inc et al.) names as defendants: Moving Storage and Logistics Services Inc DBA Value Added Moving, Value Added Solutions DBA Value Added Movers, All Seasons Moving South Inc DBA All Season Movers, Victor Stanziale Jr., Jacob Jeremy Sachs, Matthew Jason Preston Jr., and two individuals identified only as Donald LNU and Michael LNU.

The co-defendant All Seasons Moving South Inc is a separate legal entity operating as 'All Season Movers,' suggesting Stanziale controls or is connected to multiple moving company brands.

Additionally, Value Added Moving's Trustpilot listing shows a contact email of info@a-zmovingandstoragellc.com and an address in Norcross, Georgia. A-Z Moving and Storage LLC appears to be a separate entity using the Value Added website and brand, possibly representing a geographic expansion or rebranding of the operation.

Victor Stanziale was observed posting in Facebook moving industry groups in 2025, commenting on a 'Moving brokerage beasts looking for new office' post with: 'Call me new space sitting teams. Bring everyone.' This suggests active recruitment and expansion despite the complaint trajectory and litigation.

In August 2026, a consumer posted in the 'USA Moving Scam Exposed' Facebook group naming specific Value Added staff: 'Jakob, Samantha, Jennifer, and Susie are trained professionals, just not in an honest way.' A source with direct knowledge of the NJ moving fraud landscape identifies 'Jakob' as Jacob Aqrabawi (Facebook: Yacoob Aqrabawi), who previously served as the 'closer' for Shadi Qarmout's Movers and Packers Relocation Specialists network. In that role, Aqrabawi traveled to consumer locations to pressure them into accepting inflated charges. He is listed as a principal on FMCSA records for both Movers and Packers (DOT 3539058) and Lucrative Van Lines (DOT 3999967). If confirmed, this means personnel from the Qarmout fraud network are now operating within the Value Added/Stanziale operation.

On January 23, 2026, Victor Stanziale physically attacked an employee, James Pierson, at the company premises, striking him in the head, face, neck, shoulder, and body in plain sight of other employees (Pierson v. Stanziale et al., CACE-26-009657, Broward County Circuit Court, filed June 11, 2026). The complaint names three defendants: Victor Stanziale, Moving Storage and Logistics Services Inc, and Mutual Health Partners Inc, a health care company also registered to Stanziale at the same 4005 N Federal Highway address.

Pierson was an employee of both companies. The lawsuit alleges battery (Count I), assault (Count II), and intentional infliction of emotional distress (Count III), each seeking damages in excess of $50,000.

A related criminal battery charge was filed by the State of Florida against Victor J Stanziale on February 23, 2026, under F.S. 784.03(1)(A) (Battery, Strike/Touch). The charge was prosecuted by Assistant State Attorney Kevin Nakfour of the 17th Judicial Circuit.

The cross-entity structure is significant: Stanziale's employee worked for both the moving operation and a separate health care business at the same address, confirming that the moving company is part of a broader corporate structure under Stanziale's personal control.

A further regulatory concern was raised directly with FMCSA's new entrant and carrier vetting divisions in October 2026: Value Added obtained HHG carrier authority on September 5, 2025, but FMCSA's Motus system shows the company was 'NEVER IN NEW ENTRANT PROGRAM.' The new entrant safety monitoring program (49 CFR Part 385, Subpart D) normally requires newly authorized carriers to undergo safety audits within their first 18 months. A broker that adds carrier authority appears to bypass this requirement entirely. The question of whether OP-1 applications by existing brokers should trigger new entrant monitoring has been formally raised with FMCSA.

Value Added Moving now faces multiple lawsuits including a settled federal RICO case, an employee battery case, and consumer complaints. The litigation record as of October 2026:

1. Chanen and Khodadost v. Moving Storage and Logistics Services Inc et al. (Case 0:22-cv-61610-RS, U.S. District Court, Southern District of Florida, filed August 29, 2022, settled). Federal RICO case. 28-page complaint with 8 counts: Lanham Act false advertising (15 U.S.C. 1125), Florida common law fraud, FDUTPA, intentional infliction of emotional distress, civil conspiracy, unjust enrichment, and two Civil RICO counts (18 U.S.C. 1962(c) and 1962(d)). The complaint describes the defendants as running 'a national criminal enterprise designed to steal and extort money from people when they are most vulnerable.' Named defendants: Victor Stanziale Jr., Jacob Jeremy Sachs (President of Value Added Solutions, Cottage Grove, Minnesota), Matthew Jason Preston Jr. (sales representative), and All Seasons Moving South Inc d/b/a All Season Movers (DOT 125550, Kearny, New Jersey, associated with Atlas Van Lines). The complaint documents fabricated website testimonials (8 named fake reviews including 'Marci Morelo,' 'Susan Whiting,' 'Lidia Donahue,' 'Brenton Pace,' and others), false statistics ('35 years of serving,' '62,360 boxes moved,' '3,560 happy customers,' 'hundreds of motor carriers and thousands of trucks'), and three related websites: valueaddedmoving.com, valueaddedmovers.com, and valueaddednetworks.com. The plaintiffs' move from Chicago to Ann Arbor was never performed: movers never showed up despite days of contradictory calls, and the $1,000 deposit was never refunded. Settled.

2. Pierson v. Stanziale et al. (CACE-26-009657, Broward County Circuit Court, filed June 11, 2026, pending). Employee battery, assault, and intentional infliction of emotional distress. Victor Stanziale physically attacked employee James Pierson on January 23, 2026. Related criminal battery charge filed by State of Florida under F.S. 784.03(1)(A).

3. Brown v. Moving Storage and Logistics Services Inc (COWE-26-057502, Broward County Court, filed July 13, 2026, pending). Consumer Juli Brown contracted on May 8, 2026. Initial estimate $3,652, charges escalated to $14,100 during the move (286% increase). Plaintiff specifically asked by phone and text whether defendant was a carrier or a broker and was told it was a carrier and not a broker. Plaintiff relied on this representation. Later discovered defendant had brokered the move. Seeks $4,635 in overpayment damages.

4. Chung v. Moving Storage and Logistics Services Inc (COCE-26-043207, Broward County Court, Small Claims, filed June 9, 2026, dismissed for plaintiff failure to appear). Consumer Jaekoo Chung (Sugar Hill, Georgia) contracted for a Michigan-to-Georgia move on October 3, 2025. Deposit $1,700. On October 25, 2025, noticed false estimate, requested correction; defendant said 'no additional charge and don't worry about the price.' On moving day, realized bait-and-switch pricing. Requested cancellation and full refund. Defendant refused, citing 'non-refundable' policy, and sought to compel arbitration. 3 counts: breach of contract, unjust enrichment, FDUTPA. Total claimed $3,000. Exhibits included text messages documenting false estimate and bait-and-switch evidence.

1. Value Added Moving is primarily a broker despite claiming otherwise. Verify at safer.fmcsa.dot.gov with DOT 3488475.

2. If a salesperson says 'we are not a broker,' ask them to show you the FMCSA registration. Their broker authority is on file.

3. Do not accept a handwritten price change on moving day. A binding estimate is binding. If the carrier demands more, you have the right to pay the binding estimate amount and file a dispute.

4. Use AirTags or similar trackers. Consumers who tracked their belongings discovered them in unauthorized storage, not company warehouses.

5. Do not pay via cash, Zelle, or money order if possible. Credit card payments provide chargeback rights.

6. Document everything. Record calls if your state allows it. Save all emails, texts, estimates, and contracts.

7. File complaints at nccdb.fmcsa.dot.gov and with the Florida Attorney General's consumer protection division.