trunk

COLONIAL VAN LINES INC.

POMPANO BEACH, FL 33069

Flagged to Avoid

Community tip: Avoid

Source: Industry source
3.9

3,649 Google reviews

BBBA+

VerifiedGenerally good experience. But few things could be better. For eg, customer service was hard to reach. Customer service would also promise to call back for important stuff like changing moving...

customer

COLONIAL VAN LINES INC. is a moving company based in POMPANO BEACH, FL 33069. Rated 3.9/5 from 3,649 Google reviews. BBB rated A+. USDOT 1434373, 5 crashes in 24 months. 8 red flags documented.
352 NCCDB complaints+11% year-over-year (2025: 37, 2026: 41)

USDOT

1434373

MC

681534

Authority

Authorized

Crashes (24mo)

5

BBB

A+

Fleet

25 trucks

1441 SW 29TH AVE STE 100, POMPANO BEACH, FL 33069

(800)970-7498

Verify on FMCSA SAFER

At a Glance

Red Flags

  • 121 NCCDB consumer complaints on file
  • Complaints up 100% year-over-year (2025: 17, 2026: 34)
  • connected to Aldo DiSorbo, documented in congressional hearings
  • filed federal lawsuit against consumer protection nonprofit USMPO (complaint dismissed by court)
  • part of coordinated three-company lawsuit to suppress watchdog information
Show 3 more red flags
  • previously sued MovingScam.com in 2007
  • subject of 2012 U.S. Senate investigation into moving fraud
  • trademark owned by Nationwide Move Management LLC, not Colonial itself

How COLONIAL VAN LINES INC. Compares

Google Rating

COLONIAL VAN LINES INC.3.9
Market average~4.5

Reviews

40 reviews across Trustpilot. 12 positive (30%). 28 negative (70%). Average: 3.9/5 from 3,649 Google reviews.

0/5
Trustpilot

VerifiedGenerally good experience. But few things could be better. For eg, customer service was hard to reach. Customer service would also promise to call back for important stuff like changing moving date an... See moreUsefulShare

customer

0/5
Trustpilot

Verifiedthe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed wit... See moreUsefulShare

sa

0/5
Trustpilot

VerifiedThroughout the process of getting ready for our move, we were informed of what we needed to do and what they would be responsible for doing as well. They were always responsive to our questions and o... See moreUsefulShare

Ellen Robertson

0/5
Trustpilot

VerifiedBoth the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your movi... See moreUsefulShare

Elaine Crisci

0/5
Trustpilot

JYJYSUS•1 review20 hours agoVerifiedExcellent ServiceOur driver was very good and the crew for packing and moving were excellent on both ends. I am very happy with the customer service from the first person who took my call to the followup agent at Colonial Van Lines. I plan to use them again for the second part of my move. September 1, 2026UsefulShare

Anonymous

0/5
Trustpilot

MJMJGUS•1 review21 hours agoVerifiedColonial Uses subcontractors to move your furnitureSpeaking with Colonial through the process of what would be moved was great. Paul was wonderful. Pickup for my furniture was scheduled for July 13th and no one showed. The pickup was scheduled for the 13th because I had a closing in North Carolina on the 15th and I had to drive there. I called Colonial and they had no clue as to why the pickup was not done. It took me all day to get the pickup rescheduled. I h

Anonymous

0/5
Trustpilot

TOTonyUS•1 reviewA day agoThey Steal your StuffI hired Colonial for a move from NJ to Illinois. They assured me that they are not a broker and are the actual Movers. They will tell you that "we have a DOT number and you shouldn't deal with brokers"...They are %100 brokers. I promise a company called APEX Moving will show up at your move. Colonial will be nowhere in site. When Colonial gives you a date on when your belongings will be delivered, make sure to make the date as close as possible

Anonymous

0/5
Trustpilot

Unprompted reviewUsefulShare

Anonymous

0/5
Trustpilot

Highly RecommendedColonial Van Lines is a great moving company. The people are professional and courteous. They are punctual and took great care of our belongings. August 31, 2026Unprompted reviewUsefulShare

LoriUS•2 reviews

0/5
Trustpilot

I used to work for this company.I used to work for this company.I strongly do not recommend this company — either to customers looking for moving services or to drivers considering working with them.I worked with this company personally, and based on my experience, there were serious issues with both customer communication and driver payments. While working there, I witnessed customers being given inaccurate information about delivery dates, the location of their belongings, and when they should

inat MokhtarovUS•1 review

Show 30 more reviews
0/5
Trustpilot

VerifiedThe driver Jose was excellent The driver Jose was excellent . He carefully and conscientiously packed and unpacked all our staff . He kept his word and delivered on the day and time he promised . September 1, 2026UsefulShare

FRANKUS•2 reviews

0/5
Trustpilot

VerifiedThe customer service was very helpful…The customer service was very helpful and called to keep me up on everything. My cars got here quickly and there was a little wait for the furniture but it did come in and everything was good. Also I would tell people about the good service I got. Thank you. September 1, 2026UsefulShare

customerUS•1 review

0/5
Trustpilot

VerifiedFlorida To GeorgiaWe were moved by Colonial from Florida to Georgia for an almost 600 mile move. The crew picked up when they said, loaded us up, assisted with all our questions, and enerally were top notch. Everything I asked, they provided. Support was on the phone before, during and after the move. Couldn't ask for anything more.August 28, 2026UsefulShare

Howard HemsleyUS•1 review

0/5
Trustpilot

VerifiedGood JobThe movers were very professional and thorough. I felt very confident that my items would get to the destination.August 31, 2026UsefulShare

VickyUS•7 reviews

0/5
Trustpilot

VerifiedGood deal. Good people. I had every good experience from start to finish. It was really good. I'd use them again if I do another cross country move. August 28, 2026UsefulShare

customerUS•1 review

0/5
Trustpilot

VerifiedGood Relocation Experience The communication was excellent throughout the process. I knew what to expect and when things would happen. Everyone I interacted with was courteous, knowledgeable and professional. The pricing was transparent and fair.The crew took good care of my property and disassembled and reassembled the necessary furniture items. They were respectful and answered my questions in a timely manner.I would use Colonial again for any moving needs.August 28, 2026UsefulShare

customerUS•1 review

0/5
Trustpilot

VerifiedExcellent Long-Distance Moving ExperienceExcellent experience from start to finish! We used Colonial Van Lines for a move from Florida to Maryland and were extremely pleased. They took great care with our belongings and kept us well informed throughout the entire process. They called ahead to review the items, provided pickup and delivery windows the day before, and called about 30 minutes before arrival. They followed through on everything they promised and were always easy to reach wit

Denise SUS•1 review

0/5
Trustpilot

VerifiedBoth the pick up and delivery was…Both the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your moving done professionally. August 27, 2026UsefulShare

Elaine CrisciUS•4 reviews

0/5
Trustpilot

Verifiedthe BEST moving servicethe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed with my belongings every step of the way and kept me regularly updated on delivery date. They cared for my belongings with care and everything arrived in one piece.August 26, 2026UsefulShare

saUS•1 review

0/5
Trustpilot

VerifiedProfessionalProfessional, polite workers. Took care handling everything.August 26, 2026UsefulShare

KiUS•2 reviews

/5
Trustpilot

CUcustomerAug 24, 2026VerifiedGenerally good experience. But few things could be better. For eg, customer service was hard to reach. Customer service would also promise to call back for important stuff like changing moving date an... See moreUsefulShare

/5
Trustpilot

SAsa6 days agoVerifiedthe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed wit... See moreUsefulShare

/5
Trustpilot

EREllen RobertsonJul 24, 2026VerifiedThroughout the process of getting ready for our move, we were informed of what we needed to do and what they would be responsible for doing as well. They were always responsive to our questions and o... See moreUsefulShare

/5
Trustpilot

ECElaine Crisci6 days agoVerifiedBoth the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your movi... See moreUsefulShare

1/5
Trustpilot

TOTonyUS•1 reviewA day agoThey Steal your StuffI hired Colonial for a move from NJ to Illinois. They assured me that they are not a broker and are the actual Movers. They will tell you that "we have a DOT number and you shouldn't deal with brokers"...They are %100 brokers. I promise a company called APEX Moving will show up at your move. Colonial will be nowhere in site. When Colonial gives you a date on when your belongings will be delivered, make sure to make the date as close as possible

1/5
Trustpilot

D RUS•1 reviewA day agoThe best way to describe this company…The best way to describe this company is overpriced and incompetent. Just one of many, many examples: we have a floor standing Tiffany lamp. After the move we plug in the lamp and no light. After examining we found that Colonial had broken the floor switch, threw it away and taped over the spot where they cut it out. Very crudely I might add. Never said a word. I might add they never unpack anything they themselves pack. Missing

1/5
Trustpilot

Rinat MokhtarovUS•1 review2 days agoI used to work for this company.I used to work for this company.I strongly do not recommend this company — either to customers looking for moving services or to drivers considering working with them.I worked with this company personally, and based on my experience, there were serious issues with both customer communication and driver payments. While working there, I witnessed customers being given inaccurate information about delivery dates, the location of th

Rinat M

3/5
Trustpilot

MJMJGUS•1 reviewA day agoVerifiedColonial Uses subcontractors to move your furnitureSpeaking with Colonial through the process of what would be moved was great. Paul was wonderful. Pickup for my furniture was scheduled for July 13th and no one showed. The pickup was scheduled for the 13th because I had a closing in North Carolina on the 15th and I had to drive there. I called Colonial and they had no clue as to why the pickup was not done. It took me all day to get the pickup rescheduled. I had

4/5
Trustpilot

CUcustomerUS•1 review4 days agoVerifiedThe customer service was very helpful…The customer service was very helpful and called to keep me up on everything. My cars got here quickly and there was a little wait for the furniture but it did come in and everything was good. Also I would tell people about the good service I got. Thank you. September 1, 2026UsefulShare

5/5
Trustpilot

JYJYSUS•1 review21 hours agoVerifiedExcellent ServiceOur driver was very good and the crew for packing and moving were excellent on both ends. I am very happy with the customer service from the first person who took my call to the followup agent at Colonial Van Lines. I plan to use them again for the second part of my move. September 1, 2026UsefulShare

5/5
Trustpilot

LOLoriUS•2 reviews2 days agoHighly RecommendedColonial Van Lines is a great moving company. The people are professional and courteous. They are punctual and took great care of our belongings. August 31, 2026Unprompted reviewUsefulShare

5/5
Trustpilot

FRFRANKUS•2 reviews4 days agoVerifiedThe driver Jose was excellent The driver Jose was excellent . He carefully and conscientiously packed and unpacked all our staff . He kept his word and delivered on the day and time he promised . September 1, 2026UsefulShare

5/5
Trustpilot

HHHoward HemsleyUS•1 review4 days agoVerifiedFlorida To GeorgiaWe were moved by Colonial from Florida to Georgia for an almost 600 mile move. The crew picked up when they said, loaded us up, assisted with all our questions, and enerally were top notch. Everything I asked, they provided. Support was on the phone before, during and after the move. Couldn't ask for anything more.August 28, 2026UsefulShare

5/5
Trustpilot

VIVickyUS•7 reviews5 days agoVerifiedGood JobThe movers were very professional and thorough. I felt very confident that my items would get to the destination.August 31, 2026UsefulShare

5/5
Trustpilot

CUcustomerUS•1 review5 days agoVerifiedGood deal. Good people. I had every good experience from start to finish. It was really good. I'd use them again if I do another cross country move. August 28, 2026UsefulShare

5/5
Trustpilot

CUcustomerUS•1 review5 days agoVerifiedGood Relocation Experience The communication was excellent throughout the process. I knew what to expect and when things would happen. Everyone I interacted with was courteous, knowledgeable and professional. The pricing was transparent and fair.The crew took good care of my property and disassembled and reassembled the necessary furniture items. They were respectful and answered my questions in a timely manner.I would use Colonial again for any moving need

5/5
Trustpilot

DSDenise SUS•1 review5 days agoVerifiedExcellent Long-Distance Moving ExperienceExcellent experience from start to finish! We used Colonial Van Lines for a move from Florida to Maryland and were extremely pleased. They took great care with our belongings and kept us well informed throughout the entire process. They called ahead to review the items, provided pickup and delivery windows the day before, and called about 30 minutes before arrival. They followed through on everything they promised an

5/5
Trustpilot

ECElaine CrisciUS•4 reviews6 days agoVerifiedBoth the pick up and delivery was…Both the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your moving done professionally. August 27, 2026UsefulShare

5/5
Trustpilot

SAsaUS•1 review6 days agoVerifiedthe BEST moving servicethe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed with my belongings every step of the way and kept me regularly updated on delivery date. They cared for my belongings with care and everything arrived in one piece.August 26, 2026UsefulShare

5/5
Trustpilot

KIKiUS•2 reviews7 days agoVerifiedProfessionalProfessional, polite workers. Took care handling everything.August 26, 2026UsefulShare

Safety Record

Connected Companies

shared attorney
Shares officer
shared attorney
ALL STATE VAN LINES RELOCATION LLC
Shares owner/principal

Trunk Research (10)

Company Profile6 min

Colonial Van Lines: 121 Federal Complaints, the DiSorbo Dynasty, and Three Decades of Fraud Patterns

trunk.lorea.ai/insights/company-profile-colonial-van-lines

Fraud Network8 min

Banned in 1997. Jailed in 2000. Still in the Moving Business in 2026. The Aldo DiSorbo Story.

trunk.lorea.ai/insights/disorbo-florida-fraud-dynasty

Fraud Investigation6 min

H.R. 880: The Household Goods Shipping Consumer Protection Act, Explained

trunk.lorea.ai/insights/hr880-consumer-protection-act

Show 7 more articles

Pricing

No pricing data available for this mover yet.

Company Details

FMCSA Details

Drivers

25

Annual Mileage

1,310,000 mi

Registered

May 2026

Insurance & Bond

Liability insurance (BIPD)
$1.0M
Cargo insurance
$5K

Last updated: Sep 2025

BBB Profile

Rating

A+

Accredited

No

Complaints (3yr)

142

Discussion

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