trunk

COLONIAL VAN LINES INC.

POMPANO BEACH, FL 33069

Flagged to Avoid

Community tip: Avoid

Source: Industry source
3.9

3,649 Google reviews

BBBA+

“VerifiedGenerally good experience. But few things could be better. For eg, customer service was hard to reach. Customer service would also promise to call back for important stuff like changing moving...”

customer

COLONIAL VAN LINES INC. is a moving company based in POMPANO BEACH, FL 33069. Rated 3.9/5 from 3,649 Google reviews. BBB rated A+. USDOT 1434373, 5 crashes in 24 months. 8 red flags documented.
352 NCCDB complaints+11% year-over-year (2025: 37, 2026: 41)

USDOT

1434373

Authority

Authorized

Crashes (24mo)

5

BBB

A+

Fleet

25 trucks

1441 SW 29TH AVE STE 100, POMPANO BEACH, FL 33069

(800)970-7498

colonialvanlines.com/

Verify on FMCSA SAFER

At a Glance

Red Flags

  • 121 NCCDB consumer complaints on file
  • Complaints up 100% year-over-year (2025: 17, 2026: 34)
  • connected to Aldo DiSorbo, documented in congressional hearings
  • filed federal lawsuit against consumer protection nonprofit USMPO (complaint dismissed by court)
  • part of coordinated three-company lawsuit to suppress watchdog information
Show 3 more red flags
  • previously sued MovingScam.com in 2007
  • subject of 2012 U.S. Senate investigation into moving fraud
  • trademark owned by Nationwide Move Management LLC, not Colonial itself

How COLONIAL VAN LINES INC. Compares

Google Rating

COLONIAL VAN LINES INC.3.9
Market average~4.5

Services

LocalLong DistanceCommercialPackingStorage

Reviews

3,649 Google reviews (3.9/5). 40 featured below. 12 positive (30%). 28 negative (70%).

customer
Trustpilot

VerifiedGenerally good experience. But few things could be better. For eg, customer service was hard to reach. Customer service would also promise to call back for important stuff like changing moving date an...

sa
Trustpilot

Verifiedthe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed wit...

Ellen Robertson
Trustpilot

VerifiedThroughout the process of getting ready for our move, we were informed of what we needed to do and what they would be responsible for doing as well. They were always responsive to our questions and o...

Elaine Crisci
Trustpilot

VerifiedBoth the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your movi...

Anonymous
Trustpilot

20 hours agoVerifiedExcellent ServiceOur driver was very good and the crew for packing and moving were excellent on both ends. I am very happy with the customer service from the first person who took my call to the followup agent at Colonial Van Lines. I plan to use them again for the second part of my move.

Anonymous
Trustpilot

21 hours agoVerifiedColonial Uses subcontractors to move your furnitureSpeaking with Colonial through the process of what would be moved was great. Paul was wonderful. Pickup for my furniture was scheduled for July 13th and no one showed. The pickup was scheduled for the 13th because I had a closing in North Carolina on the 15th and I had to drive there. I called Colonial and they had no clue as to why the pickup was not done. It took me all day to get the pickup rescheduled. I h

Anonymous
Trustpilot

A day agoThey Steal your StuffI hired Colonial for a move from NJ to Illinois. They assured me that they are not a broker and are the actual Movers. They will tell you that "we have a DOT number and you shouldn't deal with brokers"...They are %100 brokers. I promise a company called APEX Moving will show up at your move. Colonial will be nowhere in site. When Colonial gives you a date on when your belongings will be delivered, make sure to make the date as close as possible

Anonymous
Trustpilot

LoriUS•2 reviews
Trustpilot

Highly RecommendedColonial Van Lines is a great moving company. The people are professional and courteous. They are punctual and took great care of our belongings.

inat MokhtarovUS•1 review
Trustpilot

I used to work for this company.I used to work for this company.I strongly do not recommend this company — either to customers looking for moving services or to drivers considering working with them.I worked with this company personally, and based on my experience, there were serious issues with both customer communication and driver payments. While working there, I witnessed customers being given inaccurate information about delivery dates, the location of their belongings, and when they should

Show 30 more reviews
FRANKUS•2 reviews
Trustpilot

VerifiedThe driver Jose was excellent The driver Jose was excellent . He carefully and conscientiously packed and unpacked all our staff . He kept his word and delivered on the day and time he promised .

customerUS•1 review
Trustpilot

VerifiedThe customer service was very helpful…The customer service was very helpful and called to keep me up on everything. My cars got here quickly and there was a little wait for the furniture but it did come in and everything was good. Also I would tell people about the good service I got. Thank you.

Howard HemsleyUS•1 review
Trustpilot

VerifiedFlorida To GeorgiaWe were moved by Colonial from Florida to Georgia for an almost 600 mile move. The crew picked up when they said, loaded us up, assisted with all our questions, and enerally were top notch. Everything I asked, they provided. Support was on the phone before, during and after the move. Couldn't ask for anything more.

VickyUS•7 reviews
Trustpilot

VerifiedGood JobThe movers were very professional and thorough. I felt very confident that my items would get to the destination.

customerUS•1 review
Trustpilot

VerifiedGood deal. Good people. I had every good experience from start to finish. It was really good. I'd use them again if I do another cross country move.

customerUS•1 review
Trustpilot

VerifiedGood Relocation Experience The communication was excellent throughout the process. I knew what to expect and when things would happen. Everyone I interacted with was courteous, knowledgeable and professional. The pricing was transparent and fair.The crew took good care of my property and disassembled and reassembled the necessary furniture items. They were respectful and answered my questions in a timely manner.I would use Colonial again for any moving needs.

Denise SUS•1 review
Trustpilot

VerifiedExcellent Long-Distance Moving ExperienceExcellent experience from start to finish! We used Colonial Van Lines for a move from Florida to Maryland and were extremely pleased. They took great care with our belongings and kept us well informed throughout the entire process. They called ahead to review the items, provided pickup and delivery windows the day before, and called about 30 minutes before arrival. They followed through on everything they promised and were always easy to reach wit

Elaine CrisciUS•4 reviews
Trustpilot

VerifiedBoth the pick up and delivery was…Both the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your moving done professionally.

saUS•1 review
Trustpilot

Verifiedthe BEST moving servicethe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed with my belongings every step of the way and kept me regularly updated on delivery date. They cared for my belongings with care and everything arrived in one piece.

KiUS•2 reviews
Trustpilot

VerifiedProfessionalProfessional, polite workers. Took care handling everything.

Trustpilot

CUcustomerAug 24, 2026VerifiedGenerally good experience. But few things could be better. For eg, customer service was hard to reach. Customer service would also promise to call back for important stuff like changing moving date an...

sa
Trustpilot

Verifiedthe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed wit...

Trustpilot

EREllen RobertsonJul 24, 2026VerifiedThroughout the process of getting ready for our move, we were informed of what we needed to do and what they would be responsible for doing as well. They were always responsive to our questions and o...

Elaine Crisci
Trustpilot

VerifiedBoth the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your movi...

1/5
TOTony
Trustpilot

A day agoThey Steal your StuffI hired Colonial for a move from NJ to Illinois. They assured me that they are not a broker and are the actual Movers. They will tell you that "we have a DOT number and you shouldn't deal with brokers"...They are %100 brokers. I promise a company called APEX Moving will show up at your move. Colonial will be nowhere in site. When Colonial gives you a date on when your belongings will be delivered, make sure to make the date as close as possible

1/5
D R
Trustpilot

A day agoThe best way to describe this company…The best way to describe this company is overpriced and incompetent. Just one of many, many examples: we have a floor standing Tiffany lamp. After the move we plug in the lamp and no light. After examining we found that Colonial had broken the floor switch, threw it away and taped over the spot where they cut it out. Very crudely I might add. Never said a word. I might add they never unpack anything they themselves pack. Missing

1/5
Rinat M
Trustpilot

2 days agoI used to work for this company.I used to work for this company.I strongly do not recommend this company — either to customers looking for moving services or to drivers considering working with them.I worked with this company personally, and based on my experience, there were serious issues with both customer communication and driver payments. While working there, I witnessed customers being given inaccurate information about delivery dates, the location of th

3/5
MJMJG
Trustpilot

A day agoVerifiedColonial Uses subcontractors to move your furnitureSpeaking with Colonial through the process of what would be moved was great. Paul was wonderful. Pickup for my furniture was scheduled for July 13th and no one showed. The pickup was scheduled for the 13th because I had a closing in North Carolina on the 15th and I had to drive there. I called Colonial and they had no clue as to why the pickup was not done. It took me all day to get the pickup rescheduled. I had

4/5
CUcustomer
Trustpilot

4 days agoVerifiedThe customer service was very helpful…The customer service was very helpful and called to keep me up on everything. My cars got here quickly and there was a little wait for the furniture but it did come in and everything was good. Also I would tell people about the good service I got. Thank you.

5/5
JYJYS
Trustpilot

21 hours agoVerifiedExcellent ServiceOur driver was very good and the crew for packing and moving were excellent on both ends. I am very happy with the customer service from the first person who took my call to the followup agent at Colonial Van Lines. I plan to use them again for the second part of my move.

5/5
LOLori
Trustpilot

2 days agoHighly RecommendedColonial Van Lines is a great moving company. The people are professional and courteous. They are punctual and took great care of our belongings.

5/5
FRFRANK
Trustpilot

4 days agoVerifiedThe driver Jose was excellent The driver Jose was excellent . He carefully and conscientiously packed and unpacked all our staff . He kept his word and delivered on the day and time he promised .

5/5
HHHoward Hemsley
Trustpilot

4 days agoVerifiedFlorida To GeorgiaWe were moved by Colonial from Florida to Georgia for an almost 600 mile move. The crew picked up when they said, loaded us up, assisted with all our questions, and enerally were top notch. Everything I asked, they provided. Support was on the phone before, during and after the move. Couldn't ask for anything more.

5/5
VIVicky
Trustpilot

5 days agoVerifiedGood JobThe movers were very professional and thorough. I felt very confident that my items would get to the destination.

5/5
CUcustomer
Trustpilot

5 days agoVerifiedGood deal. Good people. I had every good experience from start to finish. It was really good. I'd use them again if I do another cross country move.

5/5
CUcustomer
Trustpilot

5 days agoVerifiedGood Relocation Experience The communication was excellent throughout the process. I knew what to expect and when things would happen. Everyone I interacted with was courteous, knowledgeable and professional. The pricing was transparent and fair.The crew took good care of my property and disassembled and reassembled the necessary furniture items. They were respectful and answered my questions in a timely manner.I would use Colonial again for any moving need

5/5
DSDenise S
Trustpilot

5 days agoVerifiedExcellent Long-Distance Moving ExperienceExcellent experience from start to finish! We used Colonial Van Lines for a move from Florida to Maryland and were extremely pleased. They took great care with our belongings and kept us well informed throughout the entire process. They called ahead to review the items, provided pickup and delivery windows the day before, and called about 30 minutes before arrival. They followed through on everything they promised an

5/5
ECElaine Crisci
Trustpilot

6 days agoVerifiedBoth the pick up and delivery was…Both the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your moving done professionally.

5/5
SAsa
Trustpilot

6 days agoVerifiedthe BEST moving servicethe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed with my belongings every step of the way and kept me regularly updated on delivery date. They cared for my belongings with care and everything arrived in one piece.

5/5
KIKi
Trustpilot

7 days agoVerifiedProfessionalProfessional, polite workers. Took care handling everything.

Safety Record

Connected Companies

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Trunk Research (10)

Company Profile6 min

Colonial Van Lines: 121 Federal Complaints, the DiSorbo Dynasty, and Three Decades of Fraud Patterns

trunk.lorea.ai/insights/company-profile-colonial-van-lines

Fraud Network8 min

Banned in 1997. Jailed in 2000. Still in the Moving Business in 2026. The Aldo DiSorbo Story.

trunk.lorea.ai/insights/disorbo-florida-fraud-dynasty

Fraud Investigation10 min

Every Company Within Two Links of Safe Ship Moving Services

trunk.lorea.ai/insights/every-company-linked-to-safe-ship

Show 7 more articles

Pricing

No pricing data available for this mover yet.

Company Details

FMCSA Details

Drivers

25

Annual Mileage

1,310,000 mi

Insurance & Bond

Liability insurance (BIPD)
$1.0M
Cargo insurance
$5K

Last updated: Sep 2025

BBB Profile

Rating

A+

Accredited

No

Complaints (3yr)

142

Discussion

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