COLONIAL VAN LINES INC.
POMPANO BEACH, FL 33069
Flagged to AvoidCommunity tip: Avoid
Source: Industry source3,649 Google reviews
“VerifiedGenerally good experience. But few things could be better. For eg, customer service was hard to reach. Customer service would also promise to call back for important stuff like changing moving...”
customer
At a Glance
Red Flags
- 121 NCCDB consumer complaints on file
- Complaints up 100% year-over-year (2025: 17, 2026: 34)
- connected to Aldo DiSorbo, documented in congressional hearings
- filed federal lawsuit against consumer protection nonprofit USMPO (complaint dismissed by court)
- part of coordinated three-company lawsuit to suppress watchdog information
Show 3 more red flags
- previously sued MovingScam.com in 2007
- subject of 2012 U.S. Senate investigation into moving fraud
- trademark owned by Nationwide Move Management LLC, not Colonial itself
How COLONIAL VAN LINES INC. Compares
Google Rating
Reviews
40 reviews across Trustpilot. 12 positive (30%). 28 negative (70%). Average: 3.9/5 from 3,649 Google reviews.
VerifiedGenerally good experience. But few things could be better. For eg, customer service was hard to reach. Customer service would also promise to call back for important stuff like changing moving date an... See moreUsefulShare
customer
Verifiedthe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed wit... See moreUsefulShare
sa
VerifiedThroughout the process of getting ready for our move, we were informed of what we needed to do and what they would be responsible for doing as well. They were always responsive to our questions and o... See moreUsefulShare
Ellen Robertson
VerifiedBoth the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your movi... See moreUsefulShare
Elaine Crisci
JYJYSUS•1 review20 hours agoVerifiedExcellent ServiceOur driver was very good and the crew for packing and moving were excellent on both ends. I am very happy with the customer service from the first person who took my call to the followup agent at Colonial Van Lines. I plan to use them again for the second part of my move. September 1, 2026UsefulShare
Anonymous
MJMJGUS•1 review21 hours agoVerifiedColonial Uses subcontractors to move your furnitureSpeaking with Colonial through the process of what would be moved was great. Paul was wonderful. Pickup for my furniture was scheduled for July 13th and no one showed. The pickup was scheduled for the 13th because I had a closing in North Carolina on the 15th and I had to drive there. I called Colonial and they had no clue as to why the pickup was not done. It took me all day to get the pickup rescheduled. I h
Anonymous
TOTonyUS•1 reviewA day agoThey Steal your StuffI hired Colonial for a move from NJ to Illinois. They assured me that they are not a broker and are the actual Movers. They will tell you that "we have a DOT number and you shouldn't deal with brokers"...They are %100 brokers. I promise a company called APEX Moving will show up at your move. Colonial will be nowhere in site. When Colonial gives you a date on when your belongings will be delivered, make sure to make the date as close as possible
Anonymous
Unprompted reviewUsefulShare
Anonymous
Highly RecommendedColonial Van Lines is a great moving company. The people are professional and courteous. They are punctual and took great care of our belongings. August 31, 2026Unprompted reviewUsefulShare
LoriUS•2 reviews
I used to work for this company.I used to work for this company.I strongly do not recommend this company — either to customers looking for moving services or to drivers considering working with them.I worked with this company personally, and based on my experience, there were serious issues with both customer communication and driver payments. While working there, I witnessed customers being given inaccurate information about delivery dates, the location of their belongings, and when they should
inat MokhtarovUS•1 review
Show 30 more reviews
VerifiedThe driver Jose was excellent The driver Jose was excellent . He carefully and conscientiously packed and unpacked all our staff . He kept his word and delivered on the day and time he promised . September 1, 2026UsefulShare
FRANKUS•2 reviews
VerifiedThe customer service was very helpful…The customer service was very helpful and called to keep me up on everything. My cars got here quickly and there was a little wait for the furniture but it did come in and everything was good. Also I would tell people about the good service I got. Thank you. September 1, 2026UsefulShare
customerUS•1 review
VerifiedFlorida To GeorgiaWe were moved by Colonial from Florida to Georgia for an almost 600 mile move. The crew picked up when they said, loaded us up, assisted with all our questions, and enerally were top notch. Everything I asked, they provided. Support was on the phone before, during and after the move. Couldn't ask for anything more.August 28, 2026UsefulShare
Howard HemsleyUS•1 review
VerifiedGood JobThe movers were very professional and thorough. I felt very confident that my items would get to the destination.August 31, 2026UsefulShare
VickyUS•7 reviews
VerifiedGood deal. Good people. I had every good experience from start to finish. It was really good. I'd use them again if I do another cross country move. August 28, 2026UsefulShare
customerUS•1 review
VerifiedGood Relocation Experience The communication was excellent throughout the process. I knew what to expect and when things would happen. Everyone I interacted with was courteous, knowledgeable and professional. The pricing was transparent and fair.The crew took good care of my property and disassembled and reassembled the necessary furniture items. They were respectful and answered my questions in a timely manner.I would use Colonial again for any moving needs.August 28, 2026UsefulShare
customerUS•1 review
VerifiedExcellent Long-Distance Moving ExperienceExcellent experience from start to finish! We used Colonial Van Lines for a move from Florida to Maryland and were extremely pleased. They took great care with our belongings and kept us well informed throughout the entire process. They called ahead to review the items, provided pickup and delivery windows the day before, and called about 30 minutes before arrival. They followed through on everything they promised and were always easy to reach wit
Denise SUS•1 review
VerifiedBoth the pick up and delivery was…Both the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your moving done professionally. August 27, 2026UsefulShare
Elaine CrisciUS•4 reviews
Verifiedthe BEST moving servicethe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed with my belongings every step of the way and kept me regularly updated on delivery date. They cared for my belongings with care and everything arrived in one piece.August 26, 2026UsefulShare
saUS•1 review
VerifiedProfessionalProfessional, polite workers. Took care handling everything.August 26, 2026UsefulShare
KiUS•2 reviews
CUcustomerAug 24, 2026VerifiedGenerally good experience. But few things could be better. For eg, customer service was hard to reach. Customer service would also promise to call back for important stuff like changing moving date an... See moreUsefulShare
SAsa6 days agoVerifiedthe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed wit... See moreUsefulShare
EREllen RobertsonJul 24, 2026VerifiedThroughout the process of getting ready for our move, we were informed of what we needed to do and what they would be responsible for doing as well. They were always responsive to our questions and o... See moreUsefulShare
ECElaine Crisci6 days agoVerifiedBoth the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your movi... See moreUsefulShare
TOTonyUS•1 reviewA day agoThey Steal your StuffI hired Colonial for a move from NJ to Illinois. They assured me that they are not a broker and are the actual Movers. They will tell you that "we have a DOT number and you shouldn't deal with brokers"...They are %100 brokers. I promise a company called APEX Moving will show up at your move. Colonial will be nowhere in site. When Colonial gives you a date on when your belongings will be delivered, make sure to make the date as close as possible
D RUS•1 reviewA day agoThe best way to describe this company…The best way to describe this company is overpriced and incompetent. Just one of many, many examples: we have a floor standing Tiffany lamp. After the move we plug in the lamp and no light. After examining we found that Colonial had broken the floor switch, threw it away and taped over the spot where they cut it out. Very crudely I might add. Never said a word. I might add they never unpack anything they themselves pack. Missing
Rinat MokhtarovUS•1 review2 days agoI used to work for this company.I used to work for this company.I strongly do not recommend this company — either to customers looking for moving services or to drivers considering working with them.I worked with this company personally, and based on my experience, there were serious issues with both customer communication and driver payments. While working there, I witnessed customers being given inaccurate information about delivery dates, the location of th
Rinat M
MJMJGUS•1 reviewA day agoVerifiedColonial Uses subcontractors to move your furnitureSpeaking with Colonial through the process of what would be moved was great. Paul was wonderful. Pickup for my furniture was scheduled for July 13th and no one showed. The pickup was scheduled for the 13th because I had a closing in North Carolina on the 15th and I had to drive there. I called Colonial and they had no clue as to why the pickup was not done. It took me all day to get the pickup rescheduled. I had
CUcustomerUS•1 review4 days agoVerifiedThe customer service was very helpful…The customer service was very helpful and called to keep me up on everything. My cars got here quickly and there was a little wait for the furniture but it did come in and everything was good. Also I would tell people about the good service I got. Thank you. September 1, 2026UsefulShare
JYJYSUS•1 review21 hours agoVerifiedExcellent ServiceOur driver was very good and the crew for packing and moving were excellent on both ends. I am very happy with the customer service from the first person who took my call to the followup agent at Colonial Van Lines. I plan to use them again for the second part of my move. September 1, 2026UsefulShare
LOLoriUS•2 reviews2 days agoHighly RecommendedColonial Van Lines is a great moving company. The people are professional and courteous. They are punctual and took great care of our belongings. August 31, 2026Unprompted reviewUsefulShare
FRFRANKUS•2 reviews4 days agoVerifiedThe driver Jose was excellent The driver Jose was excellent . He carefully and conscientiously packed and unpacked all our staff . He kept his word and delivered on the day and time he promised . September 1, 2026UsefulShare
HHHoward HemsleyUS•1 review4 days agoVerifiedFlorida To GeorgiaWe were moved by Colonial from Florida to Georgia for an almost 600 mile move. The crew picked up when they said, loaded us up, assisted with all our questions, and enerally were top notch. Everything I asked, they provided. Support was on the phone before, during and after the move. Couldn't ask for anything more.August 28, 2026UsefulShare
VIVickyUS•7 reviews5 days agoVerifiedGood JobThe movers were very professional and thorough. I felt very confident that my items would get to the destination.August 31, 2026UsefulShare
CUcustomerUS•1 review5 days agoVerifiedGood deal. Good people. I had every good experience from start to finish. It was really good. I'd use them again if I do another cross country move. August 28, 2026UsefulShare
CUcustomerUS•1 review5 days agoVerifiedGood Relocation Experience The communication was excellent throughout the process. I knew what to expect and when things would happen. Everyone I interacted with was courteous, knowledgeable and professional. The pricing was transparent and fair.The crew took good care of my property and disassembled and reassembled the necessary furniture items. They were respectful and answered my questions in a timely manner.I would use Colonial again for any moving need
DSDenise SUS•1 review5 days agoVerifiedExcellent Long-Distance Moving ExperienceExcellent experience from start to finish! We used Colonial Van Lines for a move from Florida to Maryland and were extremely pleased. They took great care with our belongings and kept us well informed throughout the entire process. They called ahead to review the items, provided pickup and delivery windows the day before, and called about 30 minutes before arrival. They followed through on everything they promised an
ECElaine CrisciUS•4 reviews6 days agoVerifiedBoth the pick up and delivery was…Both the pick up and delivery was great. My things were very carefully packed with a lot of care. The delivery went well with nothing lost or broken. I highly recommend Colonial if you want your moving done professionally. August 27, 2026UsefulShare
SAsaUS•1 review6 days agoVerifiedthe BEST moving servicethe BEST moving service. from day 1, I felt like I was truly being taken care of. All the stress and worry went away. Every step of the way the representatives were attentive. The movers stayed with my belongings every step of the way and kept me regularly updated on delivery date. They cared for my belongings with care and everything arrived in one piece.August 26, 2026UsefulShare
KIKiUS•2 reviews7 days agoVerifiedProfessionalProfessional, polite workers. Took care handling everything.August 26, 2026UsefulShare
Safety Record
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Trunk Research (10)
Colonial Van Lines: 121 Federal Complaints, the DiSorbo Dynasty, and Three Decades of Fraud Patterns
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Banned in 1997. Jailed in 2000. Still in the Moving Business in 2026. The Aldo DiSorbo Story.
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H.R. 880: The Household Goods Shipping Consumer Protection Act, Explained
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When a Moving Company Has 4.9 Stars and 404 Federal Complaints: The Review Sites vs the Data
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The Addresses Where 10+ Moving Companies Are Registered: Fraud Hub Mapping
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The Individuals Listed on the Most FMCSA Moving Company Registrations: Public Records Analysis
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4.9 Stars on Trustpilot. 135 Federal Complaints. The Trustpilot Gap in Moving Fraud.
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Pricing
No pricing data available for this mover yet.
Company Details
FMCSA Details
Drivers
25
Annual Mileage
1,310,000 mi
Registered
May 2026
Insurance & Bond
Last updated: Sep 2025
BBB Profile
Rating
A+
Accredited
No
Complaints (3yr)
142
Discussion
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