Stairhopper Movers

So they keep asking me to review and here it is. Now that I am unpacked I can leave an accurate review. While unpacking I realized they stuffed most boxes with 3-5 items and stuffing it with massive amounts of paper. In one whole box I had just an hour glass and its like 4 inches tall. Most boxes just had 1 item in it and I supplied some boxes. I had a bunch of stuff already in boxes and they removed it. I was wondering what took them so long. Their arrived at 2 and we didn't get to my new apartment until 6 which was scary because wasn't sure we'd get access to the loading dock. The movers were cool. Again my biggest issue is all the paper stuffed boxes and they charge you for the materials and time. I paid 175 an hour for them to stuff boxes with paper.

Dee BostonRock

The actual move was fine overall. However, the total cost of the move ended up being over twice as much as what was quoted. The movers refused to use any of the packing/moving materials that we bought for them to use, which was perfectly sufficient. Then they of course charged us for all the supplies they brought. Finally, the time you're charged for the move apparently begins when the movers pickup the truck. There wasn't any legitimate documentation giving what time they picked up the truck and the route they took to get to our place other than what they manually documented in their system to begin packing. So you basically have to trust that their word. That being said, they charged us a whole hour for their commute from where they picked up the truck (we were located in Back Bay)... There's no way it took them an hour to get to us at 7:00 in the morning.

Chad Papineau

Just used Stairhoppers because they are a preferred vendor for the building I moved to and I think the experience was just average. Nothing too exceptional to write home about and that's why they get the mid rating. I will say I got 3 great movers and I appreciate that they went to both Providence and Indianapolis and hired their services to bring my furniture up to my unit. They were pretty efficient but undoubtedly did try to pad the time by taking multiple trips back from the truck to the apt for single items, which is probably standard practice in Boston. The moving team was not as caring/personable as they could have been and just left with an average feel of it overall. What's worse is there is no way to tip the bill (which seems standard, given the fact that they got an even bigger amount noting they charged me for 3 hours and didn't work for 3 hours), but nonetheless the guy I settled up with only turned his nose at my 20% tip and that is another reason they got a 3-star rating. Overall I think this experience was just average and there are plenty of other companies in the Boston area to use.

Joseph MacPhee

Good gym price. Just wouldn't recommend if you're on a budget. Self storage and moving will be significantly cheaper. Ended up costing me about $1600 to move my stuff out to storage, keep it there for 3 months, and move it back. Also be aware that you are not allowed to pickup the items from storage yourself. You are not allowed to enter their warehouse, so they charge you a labor fee to have their workers take your things out for you.

Max Bodley

Great movers and efficient although a tad bit pricey.

Dillon Castelli

The movers were careless with packing my belongings leading to broken items, rushed the time to move everything, and while I understand virtual quotes won't be 100% accurate, the quote was not even 50% of what the final price ended up being. It was short by $800. I will look elsewhere for movers in the future.

James W

Have used these guys in the past with decent success, but they don't handle smaller moves. Bummer!!

Andrew Hargano

Was expecting a great experience based on reviews read, but to our disappointment, the mover broke our glass top table to pieces. They compensated it for certain amount but damage was done. Other than that, they moved all other things fine.

Hendy Trisnadi

Gave me a high quote to unpack a very small delivery. That is their prerogative, and wouldn't merit a negative review, but there was a communication issue involving their business partner, which they tried to distance themselves from (fair enough) by putting the blame on me (not cool). Choose a different company.

Allison Teri

I did not start unpacking until two months after moving only found out that my furniture (a $500 MLQ bed) was damaged. Besides that they left a whole piece of furniture in my previous apartment (a shelf hidden behind the bathroom door worth $150) and told me everything was moved out. A wall switch was also cracked. I was charged for $200 more packing material fee without being asked first (they claimed it to be wrapping paper), etc. not gonna use their service again. Very disappointed very angry.

Maya Lin

I moved with stairhoppers July 2023. Horrible experience. They broke a $350 a/c unit. I was on the 1st floor but there were some stairs to ground level to load up the truck. At one point I started bringing things to the curb for them because it was taking so long. At no point did they use a dolly they carried each box by hand. I own a dolly about I have refused to use it. They frequently took breaks. This was first thing in the morning so not too hot, they seemed well rested. I'm totally OK with them using the bathroom but I have moved several times and I have never had such frequent bathroom breaks. They also look every opportunity to use their horrible tape, as a door stop (bunch up a bit of it and stuck it to the floor), over my own taped items, to tape pillows?!! I provided high quality tape and moving plastic wrap. They preferred their own. But I guess they forgot which was which and began using my plastic wrap. Only to charge me for both the tape and the plastic wrap at the end (my own plastic wrap). There was also some confusion about my sofa which would not fit in the elevator at the destination. For whatever reason they had kept parts of the sofa (cushions) on the truck and kept asking what I was going to do with it. The cushions did fit in the elevator, I had to ask them specifically to remove the items from their truck and take them to my apt. Horrible experience that ended up costing me several hundred dollars more than quoted.

Maya Gough

these were the movers for one of our neighbors. they blocked our driveway during the move, and then ran into a telephone pole as they were leaving, knocking it down and shutting down the entire street for a day. seems like that might not be the best.

Melody Morris

This is the worst website I ever used. I am putting together an automated quote and it made me go through the entire inventory which took 15-20 minutes just to tell me they were not available on the dates I requested. Why not just ask people up front with a few qualifying questions?

Gabriella Woods

I had the most stressful move with this company. If I could rate them most negatively, I would. Out of 3 people that I hired to help me move, 1 person spoke broken English, the other 2 didn't speak English at all. Most of the time they just stared at me, not understanding a word I was saying. They were lazy, slow, just waiting for the time to pass by. I was paying them by the hour.

Natalia Volkova

They got the job done, but it was expensive for how long they took for 3 guys with a 1 bedroom. Make sure to read the fine print, they charge much more than listed because of trash removal and a so called business doctrine and a junk rip off. Also saw them carrying one thing in a huge bin on wheels with three people then slowly walking back to the truck. It was so slow it was a joke. Then there was a desk that should be included, I didn't see them carrying one case with 3 people on wheels and they didn't think the desk should be included. Called and complained and they offered $50 dollars back. Will not recommend to the vast amount of people I know moving in the next couple months.

Justin Saunders

DO NOT USE THEM! Double parks, blocks active driveways, calls to number on truck goes nowhere. Requested to move (phone). 2 out of 3 man crew don't speak english - unknown if the 3rd one does. If you want your neighbors to hate you before even moving in, DO NOT USE!

L L

Don't trust these guys. Their rates are higher than their competition, they tack on little charges for every small thing, they damage your property, and make excuses. Since they take no liability and overcharging you, there is NO reason to use them. You're better off with any cheaper movers which will probably do the same thing. At least you'll save some money on the hourly rates to cover. Note: I am posting this on behalf of a friend to keep anonymity.

David Ericson

I needed two estimates. 1. Local to storage. 2. Out of state. They would not come and do an in person estimate at my property. They did it by FaceTime, and the entire time the guy just kept saying yup, yeah... looking at the screen half the time. Then I get my estimate, which took 2 days, and there were 14 items I don't even own added to my move. I called to complain and they took the items off my estimate, which lowered the local move, but not the out of state move. I asked why, and the guy said the out of state move doesn't go by weight, it's a flat fee based on a 3br house. I then said that doesn't make sense because what if one 3br house is 1100 sq ft, and another is 2800? He said that's how they do it, a flat fee based on the 3br house. So I called Dave.

Nicholas Cappello

Your interactive move request is such a waste of time. If you're not available, why make someone put in a detailed inventory through your stupid, time consuming online inventory application? Thanks for wasting my time. I'll definitely remember never to use Stairhopper.

Carlton Hoyt

Called to get a price for storage for a year and asked if I can come and see the warehouse so I can feel comfortable leaving my belongings there.. was told that I can not see it and everything can only be done over the phone. Lady was very rude. STAY AWAY! there are many better options out there.

Condos West

Pulled into my driveway after breaking down and we're performing mechanic services. Someone put gas in the diesel tank and they proceeded to drain into buckets and ruin my asphalt driveway. There is a 24/7 tow service at the end of the street. These guys are the definition of unprofessional.

Michael Butera

HIGHWAY MENACE!! ON MARCH 24TH GOING THRU THE TUNNEL THIS BOX TRUCK CUT ME OFF MAKING AN UNPROVOKED LANE CHANGE. WHEN I PASSED THEM FOR GOING SLOW AND HOLDING UP TRAFFIC THE DRIVER AND 2ND PERSON WERE GIVING ME THE FINGER AND JERKING OFF MOTIONS. THIS TRUCK DRIVER IS A MENACE. IM SURE THIS ISN'T THIS IDIOTS 1ST TIME AT GETTING IN TROUBLE!!

QUINNY

Didn't even answer the phone

Balal H

After so many moving companies, I regret choosing Stairhopper. The 3-man crew assigned to my move is the worst I've had. I give 2 stars instead of 1 as Stairhopper was kind when I called after my move to discuss the issues. I would never use this company again, though.

Y M

Not polite entire time, ran up the clock taking these sweet times getting lost!! I did agree to pay for moving truck to return to there yard but evidently the yard must be in Portland Maine! Did do decent job. I strongly suggest getting a complete price b4 move !!

Pete Petersen

Over use and usage of materials. They use tapes like crazy, ridiculously over taping things and give you boxes like they are free. Ended up paying for close to $300 in materials. A $1000 quote turned out to be over $1500, more than not move from NYC to Boston a year ago.

Yuri Gu

people were fast and professional. Moving one star because they only took about two hours but still charges minimum of three hours. I was not aware or being told of the policy when I signed up for it. Also, they said 10% off when paying with cash, but they did not have changes for me and took $2 more from me.

Sly