First Class Movers
SPRINGFIELD, IL 62704
Flagged to Avoid“HWHeile WeltA day agoI would not recommend this company bases on my experience with my recent move. Just to mention the worst issues: Price was changed three times Broken dishes, chair was terribly di...”
At a Glance
Red Flags
- arrived in unmarked truck
- contract $2,000 higher than estimate
Reviews
20 reviews across Trustpilot. 1 positive (5%). 19 negative (95%). Average: 0/5 from 0 Google reviews.
HWHeile WeltA day agoI would not recommend this company bases on my experience with my recent move. Just to mention the worst issues: Price was changed three times Broken dishes, chair was terribly dirty, hole in bo... See moreUsefulShare
KCK CooleyAug 28, 2026I had multiple things broken with this company, they lost pieces for multiple items, they have “hidden fees.” I would recommend this company to an enemy, for sure. UsefulShare
JAJaniceJun 17, 2024VerifiedWe recently had an excellent move with First Class Movers for our large household. Our belongings were packed with care and delivered to our new house with no damage( similarly, there was no damage ca... See moreUsefulShare
David WasiFeb 11, 2025Doug the racist individual running this company under US DOT # 3846816. Made some extremely racist remarks the minute i got on the phone with him to get a quote, I hung up quickly but he then proceede... See moreCompany repliedUseful2Share
David W
KCK CooleyUS•2 reviewsAug 28, 2026Moving company for your enemyI had multiple things broken with this company, they lost pieces for multiple items, they have “hidden fees.” I would recommend this company to an enemy, for sure. July 4, 2026Unprompted reviewUsefulShare
YAYazUS•2 reviewsAug 7, 2026Horrible!!Horrible!!First, Hugo kept calling to ask if we were going to schedule with them, kept calling and calling and calling! When we had already told gave a date. Then the day of pickup, the carriers said the items in the house were NOT in the inventory, which idk why did we even mention everything if they weren't going to put it there. They were leaving some stuff on the street!! They didn't take our beds, had to get rid of a lot of stuff that same day because t
SGSir galahadUS•1 reviewJul 29, 2026First class movers are the worst moving…First class movers are the worst moving company in the market. They stole every valuable thing I had from my Xbox to my $4,000 tv to my cz p10s pistol yes I will be contacting the police during nonemergency business hours to report my stolen pistol which btw was locked into a pistol lock box they stole all my tools from hand tools to my ryobi battery pack tools all of them they didnt leave me not even a screw driver or
CACabbieUS•1 reviewJul 10, 2026I agree with all negative reviewsI agree with all negative reviews. They lie, change the price, extort you for more, threaten you with liens after they arrive and charge you the higher price. They placed our items in a dumpy garage (we had to go there to retrieve something) with rats, separating it only by tape from other family items. They destroyed chairs, dressers and other items. The irony is I asked for the higher insurance, which I was told I had to pay the d
Nessa TUS•1 reviewJun 29, 2026At first my experience with them was…At first my experience with them was great. They had great communication, were quick to respond and when they came to pick up it was smooth and the guys were so friendly and kind.Then the experience turned to absolute sh**t. My belongings were picked up June 2nd and nowhere in my contract, and not once was i made aware my things were going to sit for a week before making it's way to my new home. I got an email June 10th that now
Nessa T
Theron MartinVN•1 reviewJun 28, 2026I DO NOT RECOMMENDI DO NOT RECOMMEND! BE AWARE! I was given a quote for moving, storage and deliver and when they picked up they asked for the payment that was quoted. I asked why can’t I pay half now and then the other half on delivery. I was told that they only collect payment on pickups. Then they sent the delivery with another group and with another receipt for delivery charges. They called their supervisor who claims they didn’t understand English when th
Theron M
Show 10 more reviews
supreme supUS•1 reviewMay 8, 2026I had an extremely disappointing…I had an extremely disappointing experience with First Class Movers during my move from Los Angeles to Washington.The original quoted price increased significantly after pickup, and additional charges kept appearing throughout the process. At the last minute, I was told I had to pay an unexpected shuttle fee despite the delivery address being provided in advance.When the truck arrived, I was informed they would only accept cash/Ze
MHMichael HannaUS•6 reviewsApr 29, 2026Worst Class MoversWorst Class Movers would be a much more accurate name for these disgraceful liars.They HATE the words Customer Service. To them lying is a way of life and do not expect anything other than lies, being misled and then they try to hide behind the small print rather than say, 'we need to fix this'.They will also send you mocked up pictures of a broken down truck to try to justify why they will not deliver as contractually agreed.No one with
ANAnonUS•6 reviewsApr 25, 2026Not professional at allNot professional at all. The lead fella gave me a list of our belongings, one page with descriptions followed with 2 pages topped with the word box and a ditto line to bottom of page. There were many items not in a box that were unnamed. When all was delivered after two deliveries a few unboxed items were missing with no mention of them on the belongings list. A few items were smashed from dropping, bathroom scale, photos in frames and my turn
David ChristianUS•5 reviewsMar 6, 2026the WORST! Please learn from my mistake!can I give negative stars? If so, this truly unethical company would get -10 stars. they are a horrible company. Overcharged us and broke contract, very unprofessional movers that strongly hinted that they need to be fed. We went to the local pizza place and spent $50 and they STILL held out a hand for a tip! The driver/team lead did not park in our driveway, no they CHOSE to park the truck on the road, and then the
David C
Laura GattisUS•1 reviewFeb 9, 2026A scam.I can say with confidence that I have never experienced a more unethical, poorly ran company. They scammed us, plain and simple. They held onto our items for TWO MONTHS after our delivery date, and it was clear that people had gone through each box and taken valuable items while leaving behind the rest. They stole/lost our TWO TVs, sewing machine, and other large objects. We were not allowed to see our boxes or have them unloaded off the truck at delivery
Laura G
Charlie GlaudiniUS•1 reviewJan 20, 2026The worst movers everThe worst movers ever. We went with them because the salesman promised that our stuff would be delivered within a certain window. They picked up our stuff on December 30th. The window for our move was January 8th-12th. Our stuff left California for Massachusetts on the last day of our window (the 12th). Today is the 20th and we still haven't received our items. The staff are really dodgy and won't give us an ETA. How are you a mov
Charlie G
Shakeana TUS•2 reviewsJan 15, 2026Worst company EVER! RUN I was under the impression that my delivery time frame started from the dare my items were picked up, that in fact was not true. I booked a flight to ensure i could be at the location to receive my items only to be there and not receive.them. I called over a period of 4 days to try and get a status on where the truck was sobi could possible extend my stay only to be told it could be any day. I then called the number i made the reservation
Shakeana T
UKUmesh KarkiUS•1 reviewJan 12, 2026Please don’t use this moving company…Please don’t use this moving company for your next moving. They are the horrible moving company in the states. BBB should take action and revoke their license since they have so many complaints filed already against this movers. They just lie in the beginning and make you sign the contract even they don’t insure your damages and take 20-25 days to delivery your items. They are not the real moving company they hire 3 rd par
HWHeile WeltUS•3 reviewsA day agoI would not recommend this company…I would not recommend this company bases on my experience with my recent move.Just to mention the worst issues:Price was changed three timesBroken dishes, chair was terribly dirty, hole in boxes where I believe mice were in thereDid not put the bed together as it supposed to be. Had to fixed by others Missing TV cable I was told that whatever they disconnected, they would connect again. Not so, had to hire someone to connect my
DHDee HaynieUS•2 reviewsApr 30, 2026Awesome serviceAwesome service! I called and spoke with Justin in Glen Burnie because my son needed to move ASAP. Justin quickly got everything set up, the truck arrived within 3 hours of my calling, and the entire move only took about 3.5 hours.I’m very satisfied and pleased with the service and the price. The crew was professional, worked quickly, and handled everything efficiently.Thanks to Justin and the office crew for everything they did to make this tra
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Pricing
No pricing data available for this mover yet.
Company Details
FMCSA Details
Drivers
1
Annual Mileage
445,243 mi
Registered
May 2026
Insurance & Bond
Last updated: Jul 2025
BBB Profile
Rating
A+
Accredited
Yes
Complaints (3yr)
38
Discussion
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