Immaculate Moving LLC
Consumer Reports Submitted to Trunk (1)
Carrier for Menards Moving broker. Loaded only approximately 295 cubic feet but charged for 919 cubic feet. Driver Amer Mousa collected cash at pickup. At delivery, demanded additional money before unloading. Medically necessary items for autistic three-year-old withheld. Consumer disputes accuracy of Bill of Lading and has evidence electronic signature was not properly obtained. Has extensive documentation including photographs, inventory measurements, payment records, emails, texts, and recordings. FMCSA complaints filed. Immaculate Moving and Menards shift responsibility to each other.
Submitted to Trunk 2026-07-27
Source: Consumer reports submitted to Trunk. Reporter names abbreviated for privacy.
Red Flags
- 66.7% driver out-of-service rate (2 of 3 inspections; national avg 6.67%)
- Charged for 919 cubic feet when only approximately 295 cubic feet loaded (3x overbilling)
- Demanded additional payment at delivery before unloading belongings
- Withheld medically necessary items for disabled child until payment
- Driver Amer Mousa collected cash at pickup
- Consumer disputes electronic signature was properly obtained on Bill of Lading
- Shifts blame to broker (Menards Moving) instead of addressing overcharges
- 1 truck, 1 driver operation
- Phone area code (201) is New Jersey despite Canton, OH registration
- MCS-150 filed June 2026 with only 15,000 annual miles
- FMCSA complaints filed against carrier
- Connected broker: Menards Moving and Storage (USDOT 4072455, Greenacres FL). Receives brokered moves from Menards
Connected Fraud Network
Florida Broker-Carrier Pipeline
Low quote by FL broker -> large deposit ($1,400-$3,000) -> subcontract to LoadRans or similar CA carrier -> price doubled or tripled at pickup -> belongings held hostage in public storage under carrier's name -> cash/Zelle/money order demanded before unloading -> damaged and missing items -> boilerplate BBB response
Estimated scope: Likely thousands based on 750+ BBB complaints alone. Coastal Moving Services has 316 complaints in 3 years and 1,377 BBB reviews.
FMCSA Record
USDOT
4569424
MC
1817362
Status
Active
Crashes (24mo)
0
Fleet
1 trucks
Drivers
1
Insurance
On file
Location
5095 STANLEY AVE , MAPLE HEIGHTS, OH 44137
(201)814-7461