United Express Moving and Storage
WEST PALM BEACH, FL 33407
Flagged to Avoid“Deposit was collected and every carrier they sent either refused to move the agreed upon cubic feet or wanted to double or triple the price. Of course, when we can't pay the extraordinary additional m...”
Mark
901 NORTHPOINT PARKWAY 405B, WEST PALM BEACH, FL 33407
Verify on FMCSA SAFERAt a Glance
Red Flags
- Bait-and-switch pricing: quoted $1,658, charged $3,258 (97% over quote)
- Broker misrepresentation: Carl Kemp brokered the move without transparency
- No-show on contracted pickup dates. Called day before to inflate price
- Cubic footage manipulation: customer paid for 300 cu ft, was told it would be 400+, actual shipment was 225 cu ft
- Belongings held with no delivery date. Customer's daughter left without possessions for weeks
Show 3 more red flags
- Broker unresponsive after payment collected
- Consumer report: bait-and-switch pricing. Quoted $8,525, carriers demanded double or triple the price on move day (August 2026, West Palm Beach, FL)
- Consumer report: $3,600 deposit lost after carriers refused to honor agreed cubic footage (August 2026)
Reviews
10 reviews across Trunk, Trustpilot. 6 positive (60%). 4 negative (40%).
Deposit was collected and every carrier they sent either refused to move the agreed upon cubic feet or wanted to double or triple the price. Of course, when we can't pay the extraordinary additional money, we lose our deposit for $3600
Mark
CUcustomerUS•3 reviewsNov 21, 2025November 21November 21, 2025To: Lazhar Berkat, Owner. Adam Vick Branch Manager TexasSubject: Delivery of Wendell Davis personal effects to Tomball Texas subsequent damages, loss, and lack of communication regarding claim and assistance regarding claim.On October 18,2025 I received my shipment which was also packed and stored by vanexpress moving company. During delivery three (3) items were damaged beyond repair being:An LG 55” tv Model OLED55C8PUA Made 11/20
Orville BrandonUS•1 reviewAug 4, 2025Writing to express my profound disappointment...I am writing to express my profound dissatisfaction with the service provided by your company during a scheduled move for my elderly mother on August 1.Despite a confirmed pickup time of 1:00 PM, your team did not arrive until 6:00 PM—an unacceptable five-hour delay that severely disrupted our day. This negligence cost us Upon arrival at the storage facility at 8:30 PM—just thirty minutes before closing—we were
Orville B
LindaUS•1 reviewMar 12, 2024We moved over 2 daysWe moved over 2 days. The guys worked hard and were very curious. The move into the new home went well. Had several items scratched and a leg broken on my antique desk. We had insurance but after numerous tries.and sending pictures they never sent any restitution for damaged items DON'T TAKE THE ADDED INSURANCE. IT WAS A WASTE OF MONEY.October 2, 2023Unprompted reviewUsefulShare
John ValidisUS•1 reviewNov 21, 2023Van Express helped my mother in law…Van Express helped my mother in law with an out of state move. These guys worked in scorching heat, were very polite and communicative, came in under the budget and not one item got damaged.August 1, 2023Unprompted reviewUsefulShare
John V
HOHesham OsmanUS•2 reviewsMar 23, 2021Super ServiceMarch 24, 2021Unprompted reviewUsefulShare
Abu NaserBD•1 reviewMar 21, 2021I am happy to work with them.I am working as a graphic designer with this company for a few years now. I am really enjoying working with Lazhar, the owner of the Van Express Team. I am a happy vendor of Van Express.March 21, 2021Unprompted reviewUsefulShare
Abu N
FHFoued HamdiUS•2 reviewsMar 20, 2021Van Express provided me best services…Van Express provided me best services and prices, as I used them services when I moved in 2015 from Bloomfield to Lodi NJ, and in 2017 from Lodai to Hillsborough NJMarch 20, 2021Unprompted reviewUsefulShare
MAMohanad AkhatibUS•2 reviewsMar 20, 2021Highly recommendedMarch 20, 2021Unprompted reviewUsefulShare
TZtoufik zarouriUS•1 reviewApr 2, 2020Excellent serviceExcellent service , shipping was quick , cew was on time , very tidy , professional and helpful . Will definitely use them again ! 5 stars all the wayApril 2, 2020Unprompted reviewUsefulShareReply from Van Express Moving & StorageApr 2, 2020Thank you very much for your positive feedback. We are very thrilled that all went great with your move.Enjoy your new home and let us know if you need anything.Van Express Team
Safety Record
Consumer Reports (3)
overcharged . bait and switch . no show . hostage load
My daughter just finished college and I tried finding a mover, told them when I needed it to be delivered . This Carl Kemp broker said no problem, and it would just over 1600 dollars then then they didn't show up on either of the two days in the contract, the day before he calls me and said by the pictures it would be over the 300 cubic feet I payed for and could be 400 more, I was tricked into signing and he doubled it , and I only ended up having 225 cubic feet, I can't get anything out of them and the guy who ripped me off won't answer a call one. My daughter was supposed to get her stuff July 24th and we are in August nothing don't even give us a when date, I had to send her money to get the basics, she don't have but what she took on the plane! These people need to be stopped using legal robbery
Submitted to Trunk 2026-08-03 . See full report
unprofessional . baitswitch . overcharged
Deposit was collected and every carrier they sent either refused to move the agreed upon cubic feet or wanted to double or triple the price. Of course, when we can't pay the extraordinary additional money, we lose our deposit for $3600
Submitted to Trunk . See full report
overcharged . damaged . unprofessional . bait and switch
Quoted approximately 3,500 for interstate move to North Carolina. Told United Moving Express would handle move directly, not outsource. Day before pickup, informed price nearly doubled due to original inventory being improperly documented. Movers arrived in a U-Haul with no company branding. Driver Eddie from a different company demanded additional payment via Cash App to American Pro Moving. Invoice from Interstate Moving. Movers lacked protective materials, scuffed walls, tracked dirt. One mover quit mid-job over pay dispute (told it was a small job, would receive approximately 60 dollars). Driver lost U-Haul keys, smoked cigarettes and left butts in truck. Truck parked in front of home for three days. Multiple companies involved: Safeway (dispatch), American Pro Moving (payment), Interstate Moving (invoice), All State Moving (truck). Marble table, mattress, headboard, antique brass bed not covered. Only 2 TV boxes for 4 televisions. Consumer has recordings, photos, texts, payment records documenting everything.
Submitted to Trunk 2026-08-18 . See full report
Source: Consumer reports submitted to Trunk. Reporter names abbreviated for privacy.
Case Timeline
Tylisha S. . West Palm Beach, FL to North Carolina . 2026-08
Consumer quoted approximately 3,500 for interstate move. Told company handled moves directly, did not outsource, workers were vetted and drug tested, belongings would be stored in warehouse near destination. Day before scheduled pickup, informed price nearly doubled. Movers arrived in U-Haul with no company identification. Driver Eddie demanded payment via Cash App to American Pro Moving. Invoice from Interstate Moving. Dispatch handled by Safeway. Driver arrived in All State Moving truck on second day. One mover quit mid-job over pay dispute. Belongings not properly protected. Walls scuffed, dirt tracked throughout home. Driver lost U-Haul keys, smoked throughout process. Truck parked in front of home for three days. Consumer has extensive documentation including recordings of movers discussing problems with the job.
Trunk Research (3)
Five Companies, One Move: How a $3,500 Quote Became $6,719 and Involved Five Different Business Names
trunk.lorea.ai/insights/five-companies-one-move
Five Companies, One Move, One Network: Mapping the Entities Behind Danielle's $6,719 Nightmare
trunk.lorea.ai/insights/five-names-network-mapped
85 Flagged Moving Brokers in 2026: Complaint Data and Patterns
trunk.lorea.ai/insights/flagged-moving-brokers-2026
Pricing
No pricing data available for this mover yet.
Company Details
FMCSA Details
Registered
May 2026
Insurance & Bond
Last updated: Jan 2026
Discussion
Had an experience with this company? Share it here.