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JK Moving Services moving truck

JK Moving Services

STERLING, VA 20166

Flagged to Avoid
4.6

2,202 Google reviews

BBBUnder Review

Beware of JK Moving!! 'What matters most to you, matters most to us' is merely their slogan. My travertine marble table top was shattered and the crew refused to remove debris from the broken table. E...

Kimberly Wolfe

JK Moving Services is a moving company based in STERLING, VA 20166. Rated 4.6/5 from 2,202 Google reviews. BBB rated Under Review. USDOT 1065394, 4 crashes in 24 months. 11 red flags documented.
20 NCCDB complaints+150% year-over-year (2025: 2, 2026: 5)

USDOT

1065394

MC

196957

Authority

Active

Crashes (24mo)

4

BBB

Under Review

Fleet

173 trucks

44112 MERCURE CIRCLE, STERLING, VA 20166

(703)260-3094

jkmoving.com

Verify on FMCSA SAFER

At a Glance

Strengths

  • 4.5/5 from 2,090 Google reviews — largest review volume of any DMV mover profiled
  • 173 power units, 165 drivers — massive fleet, one of the largest movers in the country
  • USDOT 1065394, MC-196957 — fully authorized for interstate property and household goods
  • Satisfactory FMCSA safety rating (reviewed 05/22/2024) — formal compliance review passed
  • 5.6% driver OOS rate — below national average
  • 5.6M miles driven in 2024 — extensive operational experience
  • International and commercial moving capability
  • Owner responds to Google reviews
  • Uses technology (AI) in operations per reviewer

Red Flags

  • BBB profile is 'under review' — unusual for a company of this size (~500 employees, ~$300M revenue)
  • Claims department consistently denies or lowballs damage claims — $15,000 insurance paid out only $799 for shattered marble, broken china, and damaged furniture
  • Full value damage protection denied despite customer paying extra for it
  • 4 crashes in 24 months (2 injury, 2 tow-away) — highest crash count of any DMV mover profiled
  • 16.1% vehicle out-of-service rate (9 of 56 inspections) — above national average
Show 6 more red flags
  • $53,000 repeat customer reports quality 'DRASTICALLY declined' — inefficiencies, rude crew, broken TV, ruined drywall
  • Sales estimates don't match reality — customer sent 5-foot semi truck to neighborhood that couldn't accommodate it, then charged $715 shuttle fee
  • Deposit refund issues — multiple reviewers report difficulty getting deposits back after cancellation
  • Communication breakdowns between sales, coordination, and crew — movers arrive uninformed about job details
  • Crew overcharges billed to customer — lunch hour, failed furniture reassembly, and supervisor calls all billed
  • Furniture left dismantled with hardware missing — handmade table disassembled against instructions, can't be reassembled

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How JK Moving Services Compares

Google Rating

JK Moving Services4.6
Market average~4.5
LocalLong DistanceInternationalCommercialPackingStorage

Reviews

18 reviews across Google, Trustpilot, Reddit. 13 positive (72%). 5 negative (28%). Average: 4.6/5 from 2,202 Google reviews.

1/5
Google

Beware of JK Moving!! 'What matters most to you, matters most to us' is merely their slogan. My travertine marble table top was shattered and the crew refused to remove debris from the broken table. Every piece of our bedroom furniture was dented, dinged or scratched. My grandmother's china, our crystal, and Thanksgiving platter was shattered despite boxes clearly marked 'Fragile.' Despite $15,000 insurance, we ultimately received a proposed settlement of $499 months later. After extensive correspondence with the claims department and general manager, we received an additional $300. We were never credited for the 2.5 hours we were overcharged for, including 1 hour for the crew's lunch and 1 hour for their failed attempt to reassemble our bed.

Kimberly Wolfe

1/5
Google

Utilized JK moving services three times in the past year for packing and moving needs ($53,000 total). The quality of service has DRASTICALLY declined. Both parts of the move were plagued with inefficiencies, rude crew members that blatantly ignored requests. A broken television due to the crew packing it in a TV box along with half of the other items in our office. Ruined drywall due to the crew forcing large cardboard packaging up and down our stairwells. If you want your property to go from brand new to scuffs, scrapes and visible signs of wear in a few hours, JK is the company for you. This company takes the crown for worst moving services we've experienced to date.

J Brock

1/5
Google

Look Elsewhere. We had several items DAMAGED or BROKEN in the move, including a small wine fridge, two lamps, and a desk. JK Moving DENIED the claim for the damage. We paid EXTRA specifically for full value damage protection and, despite paying this, they refused to cover what they broke. Since they refused the claim, we are going elsewhere and would NOT recommend this company despite whatever other reviews might say.

Kirstan Smith

1/5
Google

If I could give zero stars I would. The service is absolutely reprehensible. 'Clarke' showed up for an in-house estimate. After I signed and gave a deposit, 'Clarke' dropped off the face of the earth, never to be heard from again. I did not receive any communication at all for weeks. When the movers showed up, they were completely uninformed. All the instructions I had given were never conveyed to the crew. My beautiful handmade table was dismantled and all hardware was unaccounted for — the table was not supposed to be disassembled! Now I can't put it back together. Never, ever, ever would I refer this company to anyone.

Helena Herbst

1/5
Trustpilot

Jay BoucherIE•1 reviewNov 22, 2024TL;DR: Would Strongly NOT RecommendTL;DR: Go with someone else.Most of the many problems with our international move were minor, but taken sum total they were absolutely unavoidable and unnecessary. I will say we started strong with Matthew, our Moving Consultant. He was the first contact we had and he was just amazing. Made figuring out the estimate super easy and almost fun, and made us feel valued and appreciated. That value and appreciation ended with him,

Jay B

4/5
Trustpilot

Henry MillerUS•1 reviewJul 19, 2023Didnt have any reviews so I gave them…Didnt have any reviews so I gave them oneJuly 19, 2023Unprompted reviewUsefulShare

Henry M

5/5
Google

I interviewed four moving companies to facilitate my move from the Midwest to the East Coast. JK Moving was the most organized and efficient. They use AI technology along with top notch employees. Moving is stressful. The employees at JK made it seamless.

Mark Miller

5/5
Google

Beyond great experience with JK moving. Highly recommended. Their arrival window was 8-10am and they arrived promptly at 8am. They were so quick at packing everything up, moved everything with ease, moved everything safely to the new house, rebuilt everything as it was, and finished really quickly. Our moving coordinator also was great and checked in to make sure everything was going smoothly.

Lily Schenkel

5/5
Trustpilot

NHNathan HuetUS•3 reviewsFeb 15, 2025JK Moving is excellent!!JK Moving is excellent! For our cross-country move, their team of full-service moving contractors, James Odom & Associates, left our entire apartment spotless which helped us keep our security deposit. I couldn’t believe how fast they got everything done while handling everything with care, and they were very professional and kind. From now on we won’t use anyone else for our moves!February 15, 2025Unprompted reviewUsefulShare

5/5
MontgomeryCountyMD

JK Moving is highly rated.

BrianW1983

Show 8 more reviews
5/5
r/nova

I had a move like this and used JK Moving Services. Professional, on time, etc. They were great.

71bryan173

5/5
r/nova

My family used JK several years ago and they were fantastic.

HaroldAmous

5/5
r/nova

JK is the way to go.

doctordisclosure

5/5
r/nova

JK Moving moved us locally. They were terrific. I would use them again, no hesitation.

csmitlk

5/5
r/washingtondc

Bookstore is great for small moves. I used JK Moving. They have an option to pack and unpack for you! That service is expensive but it's worth every penny. They packed more in a day than my wife and I could pack in a week.

Money-McGee

5/5
nova

time and did right by me. both_wasabi_3606 only use reputable established moving companies. i used jk moving for my move from centreville to dc. they were great. prompt and timely on their estimates and the c

5/5
nova

ago and this is your only post, so... no, thanks. that's suspicious. i’ve had good experiences with jk moving. i had a good experience with interstate moving (moveinterstate.com) - contracted to both pack up a

5/5
Qult_Headquarters

Go to Qult_Headquarters r/Qult_Headquarters "JK Moving Services" trucks at Mar-a-Lago. Here we goooooo.. Never get sidelined by your tools again. Start building with Claude Code. Comments Section Everybody knows "JK" stands for just kidding, so not real moving trucks. TrUsT tHe Plan. Trump is speaki

What Reddit Says

Q: Local mover recommendations?

I had a move like this and used JK Moving Services. Professional, on time, etc. They were great.

u/71bryan173 in r/r/nova

My family used JK several years ago and they were fantastic.

u/HaroldAmous in r/r/nova

JK Moving moved us locally. They were terrific. I would use them again, no hesitation.

u/csmitlk in r/r/nova

Bookstore is great for small moves. I used JK Moving. They have an option to pack and unpack for you! That service is expensive but it's worth every penny. They packed more in a day than my wife and I could pack in a week.

u/Money-McGee in r/r/washingtondc

Q: Best companies for a local move?

time and did right by me. both_wasabi_3606 only use reputable established moving companies. i used jk moving for my move from centreville to dc. they were great. prompt and timely on their estimates and the c

u/ in r/nova

Q: Can anyone recommend a good moving company?

ago and this is your only post, so... no, thanks. that's suspicious. i’ve had good experiences with jk moving. i had a good experience with interstate moving (moveinterstate.com) - contracted to both pack up a

u/ in r/nova

Q: Beware of JK moving

beware of jk moving i booked jk moving for a move because of their stellar reputation. without mentioning it to me, my

u/ in r/nova

Q: Best moving companies for seniors or retirees?

Go to AgingParents Ok-Practice-1832 Best moving companies for seniors or retirees? Hey all :) I'm hoping you can help me. While I've been caring for my mom lately, I've also been trying to help my aunt and uncle look into where they might want to retire. They're ready to leave the cold behind, and w

u/ in r/AgingParents

Q: JK Moving Will Break Your Things and Not Pay for it

JK Moving Will Break Your Things and Not Pay for it I recently moved and hired JK Moving Services to relocate my belongings. Everything went pretty smoothly except one of my TVs was broken during the move. After about a month of going back and forth with their claims team they finally sent a letter

u/ in r/moving

Q: "JK Moving Services" trucks at Mar-a-Lago. Here we goooooo..

Go to Qult_Headquarters r/Qult_Headquarters "JK Moving Services" trucks at Mar-a-Lago. Here we goooooo.. Never get sidelined by your tools again. Start building with Claude Code. Comments Section Everybody knows "JK" stands for just kidding, so not real moving trucks. TrUsT tHe Plan. Trump is speaki

u/ in r/Qult_Headquarters

Safety Record

Connected Companies

CRAIG MOVING & STORAGE, INC.
Shares address
JK BROKERAGE SERVICES
Shares address
JK VAN LINES, INC.
Shares address
JK WORLDWIDE, INC.
Shares address

Pricing

No pricing data available for this mover yet.

Company Details

FMCSA Details

Drivers

165

Annual Mileage

5,618,485 mi

Registered

May 2026

Insurance & Bond

Liability insurance (BIPD)
$2.0M
Liability insurance (BIPD)
$2.0M
Cargo insurance
$5K
Cargo insurance
$5K
Liability insurance (BIPD)
$2.0M

Last updated: Sep 2025

Credentials

MD-DLLR HGM-77

Also known as: JK MOVING SERVICES

Service Areas

Discussion

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