Consumer Report
Donna L.'s Report
2026-06 · North Dakota to Ohio · Submitted to Trunk 2026-07-27
Quoted
$4,924
Actual
$6,989
Carrier for Menards Moving broker. Loaded only approximately 295 cubic feet but charged for 919 cubic feet. Driver Amer Mousa collected cash at pickup. At delivery, demanded additional money before unloading. Medically necessary items for autistic three-year-old withheld. Consumer disputes accuracy of Bill of Lading and has evidence electronic signature was not properly obtained. Has extensive documentation including photographs, inventory measurements, payment records, emails, texts, and recordings. FMCSA complaints filed. Immaculate Moving and Menards shift responsibility to each other.
Response
Immaculate Moving LLC
Jack Hayden, Authorized Representative · 2026-09-26
The statements and allegations presented about Immaculate Moving LLC on this page are inaccurate and do not fully reflect the actual facts of the transaction. The report contains statements that are misleading or unsupported by the available documentation. Immaculate Moving LLC disputes the inaccurate statements presented on this page. The company maintains that the information should be corrected to accurately reflect the actual circumstances of the move and the documented communications between the company and the customer. We are providing supporting documentation, including the moving estimate and related records, to verify the accurate facts.
Submitted documents
Menards Binding Moving Estimate (Job CR6315576)
Interstate Bill of Lading
Delivery Information Form
Onsite New Binding Estimate
Packing Materials Charges Schedule
Post Contract Services Order Form (page 1)
Post Contract Services Order Form (page 2)
Response published verbatim per Trunk's facts, feedback & corrections policy.
Response
Immaculate Moving LLC
Jack Hayden, Authorized Representative · 2026-09-28
The driver name is not Amer Mousa and we never charged her extra money and we picked up 880 CF not 295. It's not true it should be removed.
Response published verbatim per Trunk's facts, feedback & corrections policy.
Reported Mover
Had a similar experience?
Your report gets published permanently with quoted vs. actual pricing. The mover cannot take it down.
Report a mover on Trunk →Source: Consumer report submitted directly to Trunk. Reporter name abbreviated for privacy. Full documentation on file.