NEW START RELOCATION Complaints: 179 Federal Complaints Filed and What the Data Shows

NEW START RELOCATION (USDOT 3545015) has accumulated 179 complaints through the FMCSA's National Consumer Complaint Database (NCCDB) as of September 2026. BBB complaint data is not available for this company.

NEW START RELOCATION does not own trucks and operates as a broker, selling moves and dispatching carriers to perform them.

The NCCDB categorizes complaints into specific types. For NEW START RELOCATION, estimates/final charges leads with 40 complaints, followed by deceptive business practices at 35 and shipment documents at 25.

Hostage goods complaints, where a broker refuses to deliver until the consumer pays more, total 7. While not the highest category by volume, hostage situations represent the most severe consumer harm.

Complaints were steady from 2023 through 2025, averaging about 52 per year. The 2026 figure of 24 through September suggests a potential decline, though it could also reflect reduced business volume or a change in operations.

If you have experienced problems with NEW START RELOCATION, there are several steps you can take.

First, if you paid by credit card, file a chargeback with your credit card company immediately. You typically have 60 to 120 days from the charge date. Provide documentation of the original quote, the contract, and any communications showing the discrepancy.

Second, file a federal complaint with FMCSA through the National Consumer Complaint Database at nccdb.fmcsa.dot.gov. This creates an official record that contributes to enforcement actions.

Third, file a complaint with the Better Business Bureau at bbb.org.

Fourth, submit a report to Trunk at trunk.lorea.ai/report-mover. Consumer reports submitted to Trunk are reviewed, documented, and may be included in published research.

Fifth, if your goods are being held hostage, contact local law enforcement. While they may classify it as a civil matter, having a police report strengthens your case.