229 Federal Complaints, 427 BBB Cases, and an Owner Who Ignored the Attorney General's Subpoena

Coastal Moving Services LLC (DOT 4090919) is a household goods broker based in Boca Raton, Florida. It owns zero trucks. It has 229 NCCDB complaints, making it the #4 most-complained moving company in the FMCSA database. It has 427 BBB complaints in the last three years, 230 closed in the last 12 months alone. It is not BBB accredited.

The company's owner, Robert Castro, also owns All Coast Moving Group LLC, Mindful Moving Group LLC, and Empire Moving Group LLC. Coastal and Mindful share the same address: 5455 N Federal Hwy, Suite P, Boca Raton, FL 33487.

On November 12, 2025, the Florida Attorney General served Castro with an investigative subpoena requiring him to appear for a sworn statement. Castro did not comply. On January 30, 2026, the AG petitioned the Broward County Circuit Court for an order compelling compliance (Case CACE-26-001697).

As of this writing, Coastal continues to operate. It continues to generate complaints. It runs Google Ads with the tagline 'Reliable Movers, Great Rates.'

The FL AG's court filing names four companies under investigation for possible violations of the Florida Deceptive and Unfair Trade Practices Act (FDUTPA):

1. Coastal Moving Services LLC (DOT 4090919, 229 NCCDB complaints) 2. All Coast Moving Group LLC (DOT 3369008) 3. Mindful Moving Group LLC (DOT 3826078, same address as Coastal) 4. Empire Moving Group LLC

All four are owned by Robert Castro, a Palm Beach County resident. The multi-company structure allows the operation to distribute complaints across different entities. A consumer researching 'Coastal Moving Services' would not find complaints filed against 'All Coast Moving Group' or 'Mindful Moving Group' in any public database. The complaints appear against separate companies. The revenue flows to the same owner.

Coastal's BBB profile shows 427 complaints in three years. The company is not BBB accredited.

In BBB complaint responses, Coastal uses the revised estimate defense: the consumer had more items than originally estimated, the price was adjusted on the day of pickup, the signed paperwork reflects the adjustment. The response is templated. The same language appears across multiple complaints.

Consumers who reject the response note the pattern. One wrote: 'Many people have had the same experience and have filed a complaint with the Attorney General of Florida. We are expecting a settlement after the official hearing. You have 350 complaints in CA alone.'

Another complaint reveals that Coastal dispatches to a carrier called 'Early Bird.' In its BBB response, Coastal describes itself as 'a licensed household-goods broker responsible for' arranging the move, deploying the standard broker defense: we didn't touch your goods, take it up with the carrier.

Consumers report being asked to sign a 'Release of All Claims' in exchange for a $75 partial refund.

The FL AG's petition to compel compliance (CACE-26-001697) describes a straightforward sequence. The AG received consumer complaints about Coastal and its affiliated companies. The complaints gave the AG 'reason to believe the Companies have engaged in, or are engaging in, acts or practices that violate FDUTPA.' The AG served Castro with an investigative subpoena on November 12, 2025, requiring him to appear at the Fort Lauderdale offices for a sworn statement on December 19, 2025.

Castro's counsel 'neither rejected service nor notified the Attorney General that he was not authorized to accept service on behalf of Respondent.' Castro simply did not appear.

The AG's response was to petition the court. This is the enforcement bottleneck: when an investigation target ignores a subpoena, the AG must go to court to compel compliance. The process takes months. During those months, the company continues operating, continues generating complaints, and continues collecting consumer deposits.

The same pattern played out with Amerisafe Vanlines (#2 nationally, 293 complaints), whose owner Frank DeSantis also ignored an FL AG subpoena served October 17, 2025. The AG filed a separate petition to compel (CACE-26-000369) on January 9, 2026.

Before hiring Coastal Moving Services or any company at 5455 N Federal Hwy, Boca Raton:

1. Coastal is a broker, not a carrier. It owns zero trucks. The company that shows up to move your belongings will be a different company that Coastal selected. 2. Check the NCCDB complaint history at trunk.lorea.ai/dashboard/nccdb. Coastal has 229 federal complaints. 3. The Florida Attorney General is actively investigating Coastal and three affiliated companies for possible FDUTPA violations. 4. If you have already been harmed by Coastal, file complaints with both FMCSA (1-888-368-7238) and the Florida Attorney General's Consumer Protection Division. Your complaint adds to the record that supports enforcement action.