BBB F-Rated Movers in 2026: 8 Companies, What the Data Shows

The Better Business Bureau assigns letter grades from A+ to F. An F is the lowest grade possible and is typically the result of one or more of the following: a high volume of complaints that the company did not respond to, a pattern of complaints that the company failed to resolve, government action against the company, or failure to honor commitments made to the BBB itself.

For moving companies, an F rating most commonly reflects a pattern of unanswered complaints. When a customer files a BBB complaint and the company ignores it, the complaint is recorded as unresolved. Enough unresolved complaints drop the grade. An F does not require fraud conviction. It requires consistent non-responsiveness to documented consumer harm.

Trunk's database currently contains 8 moving companies with a confirmed BBB F rating and a profile slug, meaning they are active enough to be tracked. Their combined BBB complaint count is 917.

Safe Ship Moving Services (DOT 3475743) | Florida | 763 BBB complaints | Google: 2.3/5 from 148 reviews. Safe Ship is the outlier in the group. 763 BBB complaints is not a rounding error. It is the highest BBB complaint total for any moving company in the database, and it is paired with a Google rating of 2.3, which means the negative signal is consistent across platforms. Safe Ship holds broker-only FMCSA authority, meaning it never touched a single box belonging to its customers. It sold jobs to carriers and collected the deposit. Trunk has a separate deep-dive investigation on Safe Ship.

USA Logistics (DOT 1650518) | California | 97 BBB complaints | Google: no rating on file. 97 BBB complaints with no visible Google presence is a signal of operational obscurity. Companies without a Google rating are harder for consumers to evaluate before booking, which can allow complaint volumes to accumulate without the market visibility that might otherwise deter new customers.

Pauly's Movers LLC (DOT 529804) | West Virginia | 28 BBB complaints | Google: 4.6/5 from 2,392 reviews. This is the starkest divergence in the dataset. A Google rating of 4.6 built on nearly 2,400 reviews, paired with a BBB F rating and 28 complaints. Google reviews are self-selected by customers who chose to leave feedback and can be gamed through review solicitation. BBB complaints are filed by customers actively seeking resolution. The 28 BBB complaints represent documented harm that the company did not adequately address. A 4.6 Google rating with an F BBB grade is not a contradiction. It is a data point about which signal to weight more heavily.

College Hunks Hauling Junk and Moving (DC/DMV franchise) | 20 BBB complaints | Google: 5.0/5 from 4,910 reviews. A perfect Google score from 4,910 reviewers alongside 20 BBB complaints and an F rating. The DC/DMV franchise operates independently from other College Hunks locations. The F rating applies to this specific franchise, not the national brand. The volume of Google reviews (nearly 5,000) reflects the franchise's scale in the DC market, but the BBB record shows 20 complaints the franchise did not resolve to the BBB's standard.

Pro Movers Inc (DOT 2211293) | California | 7 BBB complaints | Google: no rating on file. 7 complaints is a lower absolute number, but the F rating indicates those complaints were not resolved.

Charlie's Angels Movers, LLC (DOT 2553516) | Georgia | 2 BBB complaints | Google: 4.8/5 from 960 reviews. Two BBB complaints resulting in an F rating means both were left unresolved. A 4.8 Google rating from nearly 1,000 reviews indicates the company provides satisfactory service in the majority of moves. The F comes from how they handled the cases that went wrong.

Gold Standard Moving and Storage (DOT 3422711) | Florida | BBB complaints: not quantified in database | Google: no rating on file. Florida-registered, broker-flagged in the database. The F rating is confirmed; complaint count is not separately recorded from the BBB complaint field.

Southern Elite Van Lines LLC (DOT 4083659) | Georgia | BBB complaints: not quantified in database | Google: no rating on file. Georgia-registered. No Google presence recorded in the database.

Three of the eight F-rated movers have Google ratings above 4.5: Pauly's Movers (4.6), College Hunks DC/DMV (5.0), and Charlie's Angels Movers (4.8). This pattern has a structural explanation.

Google reviews are collected from customers who complete a move and receive a follow-up prompt. Companies that actively solicit reviews via text message immediately after delivery capture customers at their most satisfied moment. A customer whose items arrived intact and on time is likely to leave a 5-star review if asked within 24 hours. The customers who eventually file BBB complaints are a different cohort: typically those who experienced price inflation after pickup, damage claims that were denied, or delivery delays stretching weeks past the contracted window. These customers are not leaving Google reviews. They are filing complaints.

The result is a systematic divergence. High Google ratings measure the average experience. BBB F ratings measure how the company handled the worst experiences. For a company operating at scale, both signals are informative. A 4.8 Google rating with an F BBB grade means: most customers are fine, and the customers who had serious problems were left without resolution.

For long-distance moves, where the stakes are highest and disputes are hardest to resolve, the BBB record is the more relevant signal.

Check both signals before booking any mover. Search the company name on the BBB website at bbb.org. An F rating, regardless of Google score, warrants further investigation. Look at the complaint detail: what are customers complaining about, and how did the company respond?

Verify the DOT number on safer.fmcsa.dot.gov. For the companies in this list with broker-only authority (Safe Ship, Gold Standard), that is a compounding risk factor. Brokers with F BBB ratings and no carrier authority combine the worst of both categories.

For any mover with a complaint history, request a binding estimate in writing before authorizing pickup. An estimated price that converts to a higher charge after loading is the mechanism behind the majority of moving fraud complaints, and it is the scenario most likely to produce a BBB complaint that goes unanswered.