Pauly's Movers LLC
Strengths
- 4.6/5 from 2,576 Google reviews — very high volume
- Some genuinely positive moves — complicated furniture rescues praised
- Owner responds to Google reviews (though often just 'We're sorry to hear about your experience')
Red Flags
- BBB F rating with 28 complaints — 27 UNANSWERED. Highest complaint count of any mover profiled across both markets
- Systematic bait-and-switch hostage scheme — load belongings on truck, lock it, then demand double the quoted price before unloading. Multiple independent reviewers describe identical pattern
- Headboard fell on customer's child days after move — movers faked reassembly by pushing headboard against wall with screws hidden underneath. Flat out dangerous
- Movers caught smoking marijuana and ASLEEP in the truck during the move
- Delivery driver had been drinking — 40% of belongings damaged
- Price doubling pattern: $550→$900, $850→$2,500, $960→$1,800, $450→$1,100 — all for short-distance moves
- Manager yelled at customer and threatened a lawsuit when price increase was challenged
- Movers went next door to help someone else move while customer waited and paid hourly
- Items held hostage until new inflated price was paid — customers had no choice but to re-sign or lose belongings
- Multiple reviewers state positive reviews are 'seeded by friends and bots' — questions rating authenticity
- Kitchen left entirely unpacked — movers said it was 'time to leave to get to another job'
- Movers took customer's water without asking, asked about tips before moving anything
- Only one of three workers understood English in some cases
FMCSA Record
USDOT
529804
Status
Active
Crashes (24mo)
0
Insurance
On file
BBB Profile
Rating
F
Accredited
No
Complaints (3yr)
28
How Pauly's Movers LLC Compares
Google Rating
Reviews
5 reviews across Google. 2 positive (40%). 3 negative (60%). Average: 4.6/5 from 2,392 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | OMG! Can I just say that when you find a gem of a moving company, you appreciate it like you want to give it a big hug?! Pauly's moving crew took on the job of moving two large, heavy, mirrored 4x8 curio cabinets that the original movers refused to complete. A truly amazing show of teamwork and what a moving company should be. | Bob Tremmel | |
| 5/5 | They showed up without any tools for disassembling furniture. When it was suddenly 'time to leave to get to another job' the kitchen remained entirely unpacked. They made sure to get the furniture into the back of the truck and lock it so that there was no choice but to follow them. Upon arrival, the price was increased and payment in full was demanded. A manager simply yelled and threatened a lawsuit if payment was not immediately given. NOTHING was reassembled. A few items are missing. | Caroline Duffy | |
| 1/5 | SCAM ALERT: PREDATORY BAIT AND SWITCH - DO NOT HIRE! They quoted me $550. Once they had all my belongings loaded onto their truck, the extortion began. They held my items hostage and refused to release them unless I signed a new contract. Without my authorization, they automatically deducted $900 from my card, nearly double the quote! I walked up to the truck and caught one of them smoking weed. I literally caught them ASLEEP in the truck! DO NOT TRUST PAULY'S MOVERS. | Curtis Kinsler | |
| 1/5 | They pretended to reassemble furniture — notably, my child's bed. They pushed the headboard against the wall, shoved the mattress in front, and left the screws hidden underneath. Days later, the headboard fell on my son. Luckily he's okay — but this was flat out dangerous. Was quoted $960 for a 2.5-hour move. Final invoice? $1,800+. Truck smelled strongly of marijuana when it arrived. | Jamycheal May | |
| 1/5 | We were quoted $850 for a half day move less than 4 miles. The guys were over an hour late. They took over 8 hours to load. When the movers arrived to offload I was given a new price of $2,500 and our stuff would not be offloaded until paid. Over 40% of our things were damaged badly and the delivery guy had been drinking. I have been getting dodged for over a week about the claim. | Josh Galentine |
OMG! Can I just say that when you find a gem of a moving company, you appreciate it like you want to give it a big hug?! Pauly's moving crew took on the job of moving two large, heavy, mirrored 4x8 curio cabinets that the original movers refused to complete. A truly amazing show of teamwork and what a moving company should be.
Bob Tremmel
They showed up without any tools for disassembling furniture. When it was suddenly 'time to leave to get to another job' the kitchen remained entirely unpacked. They made sure to get the furniture into the back of the truck and lock it so that there was no choice but to follow them. Upon arrival, the price was increased and payment in full was demanded. A manager simply yelled and threatened a lawsuit if payment was not immediately given. NOTHING was reassembled. A few items are missing.
Caroline Duffy
SCAM ALERT: PREDATORY BAIT AND SWITCH - DO NOT HIRE! They quoted me $550. Once they had all my belongings loaded onto their truck, the extortion began. They held my items hostage and refused to release them unless I signed a new contract. Without my authorization, they automatically deducted $900 from my card, nearly double the quote! I walked up to the truck and caught one of them smoking weed. I literally caught them ASLEEP in the truck! DO NOT TRUST PAULY'S MOVERS.
Curtis Kinsler
They pretended to reassemble furniture — notably, my child's bed. They pushed the headboard against the wall, shoved the mattress in front, and left the screws hidden underneath. Days later, the headboard fell on my son. Luckily he's okay — but this was flat out dangerous. Was quoted $960 for a 2.5-hour move. Final invoice? $1,800+. Truck smelled strongly of marijuana when it arrived.
Jamycheal May
We were quoted $850 for a half day move less than 4 miles. The guys were over an hour late. They took over 8 hours to load. When the movers arrived to offload I was given a new price of $2,500 and our stuff would not be offloaded until paid. Over 40% of our things were damaged badly and the delivery guy had been drinking. I have been getting dodged for over a week about the claim.
Josh Galentine
Location
1 N Charles Street, Baltimore, MD 21201
(443) 552-4079