trunk

US Interstate Van Lines

WEST PALM BCH, FL 33411

Flagged to Avoid

Community tip: Avoid

Source: Terry Maupin

ADAdiMay 10, 2023I had a large long-distance move scheduled with these movers. They gave me low quote of less than 9000 dollars, but once they showed up (that too, a full 2 days and 11 hours late) at ...

US Interstate Van Lines is a moving company based in WEST PALM BCH, FL 33411. USDOT 3530142, zero crashes in 24 months. 4 red flags documented.
29 NCCDB complaints

USDOT

3530142

MC

1174926

Crashes (24mo)

0

0

8398 NICHOLLS PT, WEST PALM BCH, FL 33411

(888)633-5850

Verify on FMCSA SAFER

At a Glance

Red Flags

  • broker did not disclose broker status to consumers
  • connected to Movers and Packers as carrier
  • named in multiple victim stories
  • 1 consumer report(s) submitted to Trunk. 1 hostage situation(s) documented

Reviews

20 reviews across Trustpilot. 3 positive (15%). 17 negative (85%).

/5
Trustpilot

ADAdiMay 10, 2023I had a large long-distance move scheduled with these movers. They gave me low quote of less than 9000 dollars, but once they showed up (that too, a full 2 days and 11 hours late) at 9 at night, the f... See moreUseful2Share

/5
Trustpilot

Lee SunApr 7, 2022Very professional. Done in a timely manner. Letron, Kambrell, and Dion were my movers. They were great. Worth every penny. Usually moving is an unpleasant experience but not with these guys. They made... See moreCompany repliedUsefulShare

Lee S

/5
Trustpilot

Dr EALJul 8, 2022Horrible company and people! More than doubled my parents original estimate and charged an extra $1150 for a second delivery when I spoke to the driver myself on the original date via phone and text.... See moreUsefulShare

Dr E

/5
Trustpilot

CRCraigMay 11, 2022My son got a binding estimate from US Interstate Van Lines and 4 days before the move they raised the cost by $2000 AND he found out they just brokered the move to a third part who he had not contract... See moreUseful5Share

1/5
Trustpilot

ADAdiUS•2 reviewsMay 10, 2023This moving company should not be allowed to do businessI had a large long-distance move scheduled with these movers. They gave me low quote of less than 9000 dollars, but once they showed up (that too, a full 2 days and 11 hours late) at 9 at night, the first thing the mover guy did was to look at my stuff and told me that they would need a whole large truck for my stuff and it would cost me $18,000. They already took a "non-refundable" deposit from me, so I had no

1/5
Trustpilot

SBSBUS•1 reviewAug 22, 2022BE AWARE of this company!BE AWARE of this company!When I decided to move with them, they had a very high ranking on google, so I thought, what could go wrong?These reviews must either be fake, or perhaps something changed in the management of this company, because this company is anything but good, and very non-professional!Bottom line: this move cost me extra 600$ above my agreement with US Interstate, and more importantly, a lot of stress, arguments, anxiety and whit

1/5
Trustpilot

James ColeUS•1 reviewJul 19, 2022Moved June 30th got my stuff today July…THEY WILL NOT TELL YOU THIS! First thing this is NOT A MOVING COMPANY! This is a BROKER! They will have no control over your move once they assign you a mover. They have NO control once your stuff is picked up… I HIGHLY SUGGEST YOU FIND A MOVER THAT YOU CAN WORK DIRECTLY WITH and not USE ANY BROKER(We will see how they handle this complaint)That being said let me explain my experience. I get a call from one of there represe

James C

1/5
Trustpilot

RMReihan mghUS•3 reviewsJul 14, 2022Long story short this is their process:Long story short this is their process:1- they misrepresent themselves as movers2- charge you (over 4000$ Just to connect you with actual moving company) and make nonsense promises3- you have to deal with moving company that you could deal yourself without them in between and pay them thousands $4- pay for extra surprise charges of that moving company (150$ for each bulky item including ANY furniture)5- pay the moving com

1/5
Trustpilot

Dr EALUS•2 reviewsJul 8, 2022Horrible company and people! Run!Horrible company and people! More than doubled my parents original estimate and charged an extra $1150 for a second delivery when I spoke to the driver myself on the original date via phone and text. He’s also no where to be found on the storage facilities surveillance cameras. They arrive 6 days later with minimal communication in between. Boxes crushed, ripped open. Ridiculous. See you in court!July 8, 2022Unprompted reviewUsefulSha

Dr E

1/5
Trustpilot

AMAmmarUS•4 reviewsJun 29, 2022Wrong quote and unprofessional companyWrong quoteDisrespect their clientsUnprofessionalNo customer serviceNo respect to the agreement after shipping.All they care about is to take the deal then you go to heel. You can't take your stuff untill you pay all the extras which could reach more than 100% of the original quote.DON'T DEAL with them and especially VINCEJune 29, 2022Unprompted reviewUsefulShare

Show 10 more reviews
1/5
Trustpilot

MHMike Heiny HManUS•1 reviewJun 10, 2022VerifiedThis entire "company" is a SCAM"Bi%#$ A$$ Mother FU%$^ER"- Alex from US Interstate VanlinesThis company is a SCAM. They are not movers so they quote you whatever you want to steal your "nonrefundable" deposit. I received a quote from them for 1405 cuft for 44 items. I later realized that these 44 items would be MUCH more than 1405 cuft (closer to 2300 cuft) and I asked them to "show me your calculations" to get to 1,405 cuft. They refused. The

1/5
Trustpilot

CRCraigUS•8 reviewsMay 11, 2022My son got a binding estimate from US…My son got a binding estimate from US Interstate Van Lines and 4 days before the move they raised the cost by $2000 AND he found out they just brokered the move to a third part who he had not contract with which broke furniture and lost others. The third party also didn't want to follow the binding estimate (i.e. contract either) Beware these guys are do not honor binding estimates.May 11, 2022Unprompted reviewUseful5Share

1/5
Trustpilot

CWCheryl WoodringUS•1 reviewApr 7, 2022If I could give this company a zero I…If I could give this company a zero I certainly would. They are nothing but a scam artist. I gave them a $2500 check to reserve a 26 foot truck. three days before the move Anthony calls me and tells me that I need a bigger truck and that they don’t have a 26 foot truck. I told him I wanted the truck that I reserved! He then proceeded to tell me that I would need another $14,000, I told him I didn’t have $14,000. He said

1/5
Trustpilot

AFArt FUS•2 reviewsMar 2, 2022VerifiedThis is one of the worse moving…This is one of the worse moving companies you can deal with. If you want bad costumer service bad movers and tack on fees that will cost you more than you expected than this is the company for you. It was a true nightmare dealing with this company. If you dig deep into this company you will find fake reviews on-line but the true reviews are the ones that give you a one star rating on how you swindle so many people. A business

1/5
Trustpilot

ACAnne ChapmanUS•1 reviewFeb 25, 2022We were quoted for a move and paid our…We were quoted for a move and paid our deposit. When the movers came (with their hired help from Craigslist) they loaded half of our belongings onto the truck and then doubled the price (from 3200 to 6800). Interstate will attempt to blame the consumer for giving an inaccurate estimate, when in reality, they just run a bait and switch with their pricing. The movers were far from professional, several of our items were br

2/5
Trustpilot

TATaffieUS•5 reviewsApr 10, 2022Never use these moversWe recently used US Interstate Van Lines for a move from Pennsylvania to Mississippi. Alex from the sales team texted and called me multiple times and I got sucked in. I knew better but I still let it happen. Alex filled me in on all the reasons to use this moving company and even had Vince the dispatcher talk with me. Once I had contracted with the company, Vince disappeared. I was given a window for the delivery from Vince - but was sub

2/5
Trustpilot

DND NewberryUS•2 reviewsUpdated Jun 28, 2025WA to TNI have been meaning to write a review for nearly two years but have been busy and forgot until now when I am getting ready to move again.Pros- they did keep my things in storage for a month as part of the agreement, and everything arrived in Tn without any missing items.Cons- I don’t even know where to begin. I hired them to pack and move me from Camas, WA to Germantown TN. First, I went over in detail with the estimator how many large and sm

5/5
Trustpilot

FMFreddie MatthewsUS•1 reviewMay 11, 2022Did so in a timely mannerGreat customer service, reliable, very happy with the movers. Best place to get men to help u move!! They did so in a timely and efficient manner. Our belongings arrived quickly and safely at our new home.May 11, 2022Unprompted reviewUsefulShare

5/5
Trustpilot

Katelyn EmmerichUS•1 reviewApr 25, 2022This was my first awesome experienceThis was my first experience hiring a moving company and I was not prepared for how detailed my inventory of household goods needed to be. After numerous emails and phone calls I thought that my list was complete. However, when the movers arrived they told me how much I had left off. They figured out what their truck would hold and I adjusted what I needed hauled. Their contact at US Interstate Van Lines then refigured my

Katelyn E

5/5
Trustpilot

Lee SunUS•1 reviewApr 7, 2022Very professionalVery professional. Done in a timely manner. Letron, Kambrell, and Dion were my movers. They were great. Worth every penny. Usually moving is an unpleasant experience but not with these guys. They made it very pleasant. No stressing at all. Got the job done right. Even the personnel I spoke with on the phone and through email (Renee and Michelle) were polite and courteous. I would highly recommend this company for all your moving needs.April 7, 2022Un

Lee S

Safety Record

Consumer Reports (1)

ReporterRoutePaidDemandedHostage
Renee G.---Yes

Source: Consumer reports submitted to Trunk. Reporter names abbreviated for privacy.

Case Timeline

Sarah D. . Unknown (estate move) to Unknown . 2022

US Interstate Van Lines (broker)

Used US Interstate Van Lines out of Boca Raton FL. Broker never disclosed they were a broker. Price increased by several thousand after deposit. Piano totally destroyed. Dining table legs broken. Furniture damaged on delivery.

2022-01-01quoted

US Interstate Van Lines out of Boca Raton FL. Never disclosed they were a broker, not a carrier.

2022-02-01price change

Price increased by several thousand dollars after deposit paid.

2022-03-01delivery

Items sat in Chicago storage for weeks. Piano totally destroyed. Dining table legs broken. Multiple furniture pieces damaged.

active3 events across 1 entities

Case Timeline

Robert M. . Clear Lake, WI to Wisconsin (local) . 2022-06-19

US Interstate Van Lines (broker)Movers and Packers Relocation Specialists (carrier)

77-year-old disabled husband and wife hired US Interstate Van Lines (broker, thought they were movers). Carrier Movers and Packers sent three young men, 2 hours late. Workers unskilled, rude. Foreman 'Vee' angry about storage unit condition. Price escalated. Broker said won't help. Small claims court ruled no jurisdiction due to arbitration clause. $20K+ in belongings never returned. Items held hostage.

2022-05-27quoted

Initial contact. Consumer thought they were speaking to a moving company, not a broker.

Three young men arrived 2 hours late. Unskilled, rude. Foreman Vee angry about storage unit. Price escalated. Told to sign contract or they won't load.

No-show on promised delivery date. Brokerage employee Vitaliy said they won't help. Belongings held.

2022-12-06complaint filed

Small claims court in Balsam Lake, WI. Judge ruled no jurisdiction due to arbitration clause in contract. $20K+ in belongings effectively stolen.

active4 events across 2 entities

Case Timeline

Sarah D. . Martinsville, VA to Nashville, TN . 2022-09

US Interstate Van Lines (broker)Superior Movers (carrier)

Consumer used US Interstate Van Lines out of Boca Raton, FL. Not disclosed they were a broker. Price increased by several thousand after deposit. No-show on moving day. Next day, same movers came back for consumer's sister's items (mother had passed). Sister quoted $2,500, charged over $5,000. Consumer's delivery: furniture severely damaged. Vintage 1967 Wurlitzer Spinet cherry piano totally destroyed. Legs broken off dining room chairs. Cherry dining set (American Drew, no longer manufactured) damaged beyond repair. Antique curio cabinet legs missing. Multiple furniture pieces damaged. Carrier was Superior Movers in New Jersey. No completed Bill of Lading ever provided despite repeated requests.

resolved

Case Timeline

Robert M. . Clear Lake, WI to Wisconsin relocation . 2022-06

US Interstate Van Lines (broker)Movers and Packers Relocation Specialists (carrier)

Consumer (77 years old, disabled, COVID survivor) and spouse contracted with US Interstate Van Lines, a broker in West Palm Beach, FL, thinking it was a moving company. Carrier Movers and Packers Relocation Specialists sent three young men who arrived almost 2 hours late without professional equipment. After loading, carrier demanded significantly more money. Items removed to reduce cost. Carrier representative Jennifer was defensive and hostile. Items held. Consumer went to small claims court in Balsam Lake, WI; judge could not rule because the contract specified New Jersey jurisdiction. Carrier eventually lowered price to $8,500, still far above the original broker quote. Consumer's belongings worth upwards of $20,000 in value plus irreplaceable memorabilia.

resolved

Connected Companies

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Pricing

No pricing data available for this mover yet.

Company Details

FMCSA Details

0

Registered

May 2026

Insurance & Bond

No active insurance filings on record with FMCSA

Discussion

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