Operation Protect Our Moves
$30,000 to move 438 miles. Terry M. documented her family's moving scam and spent 8 months collecting victim stories, researching fraud networks, and compiling evidence into an open letter demanding FMCSA take action against the broker-carrier fraud pipeline.
Editor's note:This document was written by Terry M. and submitted directly to FMCSA as a citizen petition for action against moving fraud. Trunk publishes it here with her permission and with personally identifying information redacted. All victim names use first name and last initial only. Phone numbers, addresses, and email addresses have been removed. The research, opinions, and conclusions are Terry's own.
Contents
Victims of Moving Scams -
Information and Stories
$30,000 to move 438 miles.
$30,000 to move 438 miles. That’s what it cost for my family to move my daughter’s household goods from Idaho to Washington State. We were victims of a moving scam.
We paid $68 per mile for a small 3-bedroom home, and a few items in an outbuilding. The average cost per mile is under $1. We were moving our daughter for a new job; it took over half of her first year’s salary to buy her own furnishings back!
I am writing to request action for myself, and for hundreds of victims of moving scams across the United States.
The current shipping, broker, carrier, and inter/ intrastate transportation regulations of the U.S. government do little to inform consumers BEFORE moving of what to look for, they have consumers hand-tied to be able to do anything DURING a moving scam, and they limit recourse options to almost none (and certainly none that are practical or financially feasible) AFTER a scam. Laws, rules and regulations need to no longer protect the moving scammers and begin protecting consumers. The loopholes need to be closed. Consumers only hear they can’t be helped because it’s a “contract dispute” when reaching out for help from police or attorneys. The moving brokers and haulers rely on this.
I will detail our experience in this packet and have included the stories from other victims as well. I have taken the 8 months since we were scammed to research and compile this information to try to emphasize the importance of this issue. Every day there is a new victim(s).
Without making any accusations to any company or individual, I have included research that is available on the web, that shows patterns and name consistencies that I have personally found. Some of these names of people and companies are associated with our own moving scam ordeal.
For my family, until this scam happened to us, we didn’t know such moving scams existed. Even more traumatic and frustrating for us was to learn this has been happening for years and could have been prevented with the right legislation and with information being widely available and visible to consumers.
I was excited to read of the FMCSA “Operation Protect Your Move” and am writing to plead that the FMCSA, along with the DOT, BBB, Attorney Generals, FBI and others, continue to review, research, and prosecute when founded, these companies on behalf of all the victims I plead with you to enact legislation, rules and regulations that make these scams illegal and non-profitable. Enclosed you will find information I hope is helpful but also powerful to help you realize what victims go through, and the large number of victims that exist.
Since our ordeal, I have joined many groups on Facebook for people who have been affected by these moving scams, as well as reading hundreds of reviews by victims, and an equal number of company reviews. We are ironically “the lucky ones” as we received our furnishings and only a few items broken or missing. Many people receive only some of their items, or none. Some receive their items, but they are ruined, or their valuables stolen. Items sit in warehouses or in open fields to be ruined or auctioned off later. Items are picked through, and valuables removed. Some homeowners are financially ruined just trying to buy back what rightfully already belonged to them. If a victim tries to claim insurance or reimbursement you are offered pennies on the dollar – usually 60cents per pound.
There are extensive complaints along all platforms about moving scams; however, without knowledge, consumers do not know to look for this information until it’s too late. If consumers are not made aware that moving scams exist, why would anyone think to look into them or where to look? I think public awareness should be a high priority for all interstate commerce and transportation departments.
I think it should also be looked at by the Federal Trade Commission as, I, a novice, can find multiple examples of fraudulent reviews. Formal complaints and negative consumer reviews can be found on the FMCSA and BBB website, Google Reviews, Trust Pilot, Been Verified, Yelp, etc.
This is a serious crime that is being committed against people who are putting their whole lives into another person’s care. These brokers and haulers are professional scammers. They work together – often in the same rooms – but pretend to be two different companies. They go by different names or change names often. They need to be stopped.
After being scammed, we personally visited two of the addresses for our original broker – Bronze Star Moving and Storage – in Florida. The first address led us to a fenced water treatment facility. The second address to a bank occupying the given address.
I am willing to speak, write or testify in any manner that helps. We have filed official complaints through our attorney. Sadly, the only possible recourse is a lawsuit, and the outcome is questionable. Many victims no longer have financial resources for this option. Plus, contracts with brokers and carriers often limit recourse to the state the broker or carrier is in and sometimes that location isn’t even known until after we become victims! If there were a standardized form that all Brokers and carriers were required to use, and this form was simple, this would certainly help homeowners to be able to not get lost in the wording of these contracts.
The companies, both brokers and carriers, often demand cash or payment in Post Office money order. I would bet that those payments are most likely not reported to the IRS. We didn’t even receive a receipt for $20,000 cash!
Please help stop these scams before they begin!!
Attached please find other victims’ stories, links to new reports on moving scams, links to FBI cases, lawsuits, and information I have obtained through research.
We have full video of delivery and the counting of $19,980 in cash by flashlight on a Sunday night on our driveway. This is not normal business practice!
My goal is not to reclaim the money we lost. My goal is to make sure every person is aware of these scams and knows that the government is doing everything they can to stop them. My story, and the story of others needs to be used to help people not be victimized.
All consumers should have a right to reasonable assumption they will not become powerless victims of known scams. KNOWN SCAMS. The government knows these are happening. This is beyond “buyer beware”. It’s bait and switch. This is extortion. It’s literally “highway robbery”. It’s theft (they steal items during transit or storage), false advertising by hyperinflating their positive reviews with fake reviews and on and on.
Individuals cannot fight this. We need strength in numbers. We need the government’s help. Many people have spent all their money to buy back their own belongings and cannot afford attorneys now to pursue any action. There are so many loopholes in the contracts that no average consumer could spot all the inconsistencies.
We need YOUR help!
I believe many other people who have been scammed would testify as well. The homeowners who have been scammed are the BEST source of information for you and your program.
I appreciate the FMCSA’s current actions with Operation Protect Your Move and desire to help in any way I can.
This document will be sent to multiple organizations and news stations via email or postal mail.
Please contact me anytime.
Terry M.
[address redacted]
[city, state redacted]
[phone redacted]
[email redacted]
Awareness
Consumers need to have very visible information PRIOR to hiring movers. What is the first step most people take when they know they will be moving – start there!
Consumers do not know to even look for any of this information until it’s too late and they have already been scammed. This is an area that most consumers do not have knowledge of and do not even know who would govern movers.
Create National programs for awareness – utilize things like Real Estate groups, military, insurance companies etc to help consumers be aware before it’s too late.
Create checklists of what consumers need to look for.
Standardization
This should not be a contract dispute situation.
Creating standardized estimates and Bill of lading or contract information would be helpful. Something consumers can look at prior and know what to look for on the documents. Forms that if they deviate from government requirements allow victims to have actions for recourse.
Make consumers aware of what is required on documents, what language to look for and what language is a red flag.
If the government regulates the DOT and Interstate commerce, it should also 1) prosecute when these rules are broken, 2) stop people and companies getting new names and new numbers once they have been noted or red flagged as an offender.
Help during the process
There is currently no assistance “at the time” a consumer is caught in the trap of these scams. Help lines or information the consumer can arm themselves with so they can feel knowledgeable and empowered.
Recourse
Creating a system where both the consumer can seek our recourse, or the government will prosecute those that have scammed individuals.
Links to stories and cases
Facebook Pages with Victims and Stories
Moving Company Scams (375 Members)
Victims of Lucrative Van Lines, M&P Relocation Specialists, AMM Trucking ++ Previously Named: Victims of Movers and Packers Relocation Specialists, AMM Trucking, & More (340 Members)
American Moving and Freight LLC Scams (138 members)
Alliance Moving and Storage Scammed Us Too! (136 Members)
Moving Broker Scam/Moving Scam (106 Members)
Moving scams - Moving fails (83 Members)
Victims of Moving Scams (United States) (18 members)
Moving Scams - Victims of All Companies (12 Members)
Lawsuits/ cases filed against Movers and Packers Relocation Specialists LLC (or a dba) or others
Ward v. Movers and Packers Relocation Specialists LLC
Poticny v. Movers and Packers Relocation Specialists LLC
Hodgson, Cory vs. Priceline Logistics, LLC
Penske-truck-leasing co vs shadi-qarmout
FBI Investigation and Other Legal
AMMmovingComplaint@fbi.gov
Possible “Fake” Reviews on Review Websites:
Bronze Star Moving and Storage (Our “broker”) – reviews on left are from Trust Pilot website and right are Verified Movers website. Wording is identical, but different authors. “Fake”? Bot generated? However, they over inflate a companies positive standings on review websites.
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2)
3)
Facebook Interaction with Scammer on Moving Company Scams Facebook Page
The Scammer was called out on one of the Facebook pages that tries to help victims and tries to help people NOT become victims. He came to my attention because he continued to put laughing emoji’s on people’s comments. With a quick google search of FMCSA and BBB the fact that he was an unauthorized carrier was quickly found. So a message was put on the page to warn other members that everyone on the page is not there for the right reasons.
Brennan Strine and Alexandra Strine with Capital Van Lines.
Post from 10/4/2023
They know EXACTLY what they are doing. They find it funny!
LOOPNET
An observance I have made by googling many of the following listed company names is that their offices are:
Residential Houses
Do not exist
Advertised for rent on LOOPNET
My gut is that the offices often do not exist at all, and the addresses given are known to be vacant.
This also makes sense with many people stating that when trying to serve documents or papers, the items are returned. If documents cannot be served, these scammers cannot be prosecuted.
List of Brokers and Carriers that victims have named
There are many names that appear in victim’s stories I’ve read, or names I have come across in internet research. All of the names below have a story or scam associated with them. All of these names I found in just a few days of research. Some have multiple negative reviews on BBB. Some are not authorized by the FMCSA. I imagine these are just a few of the names that may be scamming homeowners.
A1A Movers
A&N Moving and Storage
All American Moving
All Coast Moving Group
All State Moving of America
All Together Movers LLC
Allegiance
Alliance Moving and Storage
Allied One
Allied Transport
Allied Transportation
Allied Van Lines
American Movers
American Moving and Storage
American National Movers
American Plus Moving and Storage
Amerisafe
AMM Trucking LLC
Authority Moving Experts
Arena Moving
ASAP Movers
Atlantis Van Lines
Belmont Moving and Storage
Best Price Moving - IL
Bronze Star Moving and Storage – Florida
Budget Vanlines
Budget Movers
Capital Van Lines
Carefree
City Line Moving
Cross State Van Lines
Cross Nation Relocation
Dedicated Van Lines
Discount Van Lines
Eagle Moving Group
Easy Moving
Edens Moving Company
Elk Moving and Hauling
Eminent Pioneers Moving
Empire Moving Group
Extra Space Moving and Storage
Everest Relocation
Fidelity – FL
Flat Rate Moving and Storage
Friends Moving out of New Jersey.
Handle With Care Moving
Home & Office Movers
Infinity Movers LLC
Let’s Move America
Logistics Moving Services LLC
Long Haul Moving and Storage
Lucrative Van Lines
Luxury Logistics LLC
Luxury Van Lines
Mantillas Moving LLC
Metro Van Lines
Movers and Packers Relocation Specialists
Moving Solutions
Moving Solutions Van Line
Moving Specialists US
My Best Movers
Nationwide Delray
Nationwide Moving
Navistar
New Horizons Moving
NM Courier Service
North American Movers, LLC
North America Moving Experts LLC
North American Relocation Specialist, LLC
Old Town Van Lines - FL
Packrite Movers
Dba: Movers & Packers Relocation Specialist
Dba: Easy Moving
Dba: Lets Move America
Dba: Lucrative Moving
Dba: Ryder Relocation
Panther Movers
Petra Movers
Phenom Transport llc
Prime Line
Princz Movers
Pro Moving and Logistics
Pro Moving and Logistics
Quality Moving Experts
Real Movers LLC
Regions Relocatoins
Roadrunner Movings Pro
Roadrunner Transit
Royal Moving and Storage
Ryder Relocation
S&M Relocation LLC
Safe Ship Moving Services FL
Safeway Moving
Sunflower Transit
Superior Movers
Two Man Moving LLC – FL
United Best Moving
United Moving
US Moving Group
United World Wide Van Lines
United Van Lines
US Interstate Van Lines
US Interstate Van Lines
Uship
Vanstar
Venture Van Lines
Verified Moving Pros
Warehouse 18
Zano Moving and Storage
Mover’s and Packers Relocation Specialists, LLC
Located in New Jersey, Movers and Packers Relocation Specialists, LLC is a common name that I found in victim stories and my research of these scams. They were our carrier in Idaho/ Washington State so I have personal experience with them, Jennifer Tattoli, and the carriers. Of course we did not know who are carrier was until the day of pickup. And we only learned of their past victimizations with research while waiting for our items to arrive. The Broker never told us the name of the carrier, and only told us that “We have a crew in Grangeville, ID that can take the job.”
There is a Facebook page dedicated to these victims alone (https://www.facebook.com/groups/383093739923759) . They are the most prevalent name I’ve come across.
There also seem to be hundreds of independent brokers and haulers who do the same scam. This means legislation has too many loopholes, and punishment is too lenient!! These loopholes make it easy and lucrative to scam people.
The state of Florida seems to be the prominent location for brokers, though not exclusively. New Jersey and Texas also seem to appear often.
Mover’s and Packers Relocation Specialists is now doing business as “Prime Moving and Storage” or “Lucrative Van Lines, LLC” – what an ironic name! They will most likely change that name again, even before this packet reaches you! Before this, they were “Packrite Movers”.
Movers and Packers Relocation Specialists LLC
Possibly DBA as: Prime Moving and Storage
DBA: Packrite Movers
DBA: Lucrative Van Lines – two addresses
Contact: Jennifer Dehaas (aka Jennifer Tattoli)
[phone redacted]
[phone redacted]
[phone redacted]
Names associated with them are Shadi Qarmout and Jennifer Dehaas (Tattoli). Jennifer Tattoli was the representative for Movers and Packers during our ordeal. She is hateful. Screams. Refuses to give her last name.
The stories of victims are similar as well: Consumers get an initial estimate or binding estimate. The carrier show up and immediately claim the broker miscalculated, and then begin to charge 2, 3 or 4 times the amount to complete your move. Often more is demanded to “come down your driveway” “or unload your items” or “get your mother’s ashes back”. The brokers keep the deposits, no matter what. The haulers get what they can scam out of homeowners. Payment is usually cash or PO money orders. Rarely they will accept cashier’s checks. Doesn’t this seem like something the IRS should be checking in to? This is not a small business, I would venture to guess it’s millions a year.
As Movers and Packers Relocations Specialists, LLC was both our carrier, and the most prominent name I’ve come across, the following is research I have done on them.
They have operated as:
Movers and Packers Relocation Specialists, LLC
Prime Moving and Storage
US Prime Movers
PackRite Movers
Currently: Lucrative Van Lines
Possible: Easy Moving LTD
Associated names:
Shadi Qarmout
Jennifer Dehaas/ Tattoli
During our ordeal, Jennifer Tattoli refused to tell us where our items were. We were told it was none of our business and that they were most likely in New Jersey. Granted, we were located in Idaho/ Washington State for our move, so we knew if we had been off loaded, our items were NOT in New Jersey.
Lucrative Van Lines:
Lucrative Van Lines
98 Wonham street
Clifton, NJ
Bank of America
1045 Clifton Ave
Clifton, NJ 07013
Account: 381068140485
Routing: 021200339
Foreman Jacob:
Jacob seems to be a main player for Movers and Packers/ Lucrative Van Lines. The name has appeared a few times, and recently a photo was shared from a victim moving to Colorado and it is the same person who was our location in Washington State.
Photo of Jacob by Colorado Victim Photo of Jacob by Washington Victim
[phone redacted]
Warehouses:
Through internet research, I believe it is possible, Movers and Packers Relocation Specialists may also have a warehouse in Salem, OR. Instagram of Jennifer Tattoli
The warehouses are interesting to me as in our situation, we were told that our items “could be” in a warehouse in New Jersey. Many of the stories of victims also include being told the same. That their items were in storage in a warehouse somewhere. Some of the news stories also include discussions of warehouses. Is this where lost items are? Is this where belongs are stored? Get ruined?
Association with Packrite Movers:
Facebook link to “new warehouse”
5757 Watatuga Road. Watatuga, TX
Why are companies allowed to have their authorization revoked, then just apply again under a different name? And they are granted authorization AGAIN and AGAIN to haul?
If cross-referencing is done only on one item, such as a DOT, then why can it not be changed to cross-reference multiple factors? Check names, DBAs, DOT, FMCSA, Insurance etc.?
Shadi Qarmout
This man seems to be the listed agent for several of these companies. Also is an associate of Jennifer Dehaas/ Tattoli. I am making no accusations, just noting coincidences I found in my research. He is associated with Movers and Packers Relocation Specialists, LLC who has had lawsuits against them.
Addresses that are associated with multiple Carriers and Brokers
1711 Worthington Rd Ste 107, West Palm Beach, FL 33409-6455
Everest Relocation
National Relocation Group, LLC
National Express Van Lines, LLC dba National Express Moving
85 Wagaraw Rd, Hawthorne, NJ 07506
Lucrative Van Lines DOT# 3999967
AMM Trucking, LLC (this is the company that has/ had the FBI investigation) DOT # 3463106
Movers and Packers Relocation Specialists, LLC DOT#3539058
Dynamic Dynasty Moving
ABC Movers, LLC
Mak Link, LLC
Easy Moving, LLC
Warehouse 18 – associated with Jennifer Tattoli
PackRite Movers
United States Movers, LLC
Associated with Jennifer Tattoli
155 Sherman Ave Paterson, NJ
PackRite movers (Again)
Easy Moving, LLC (NJ)
Let’s Move America DOT#3218307
98 Wonham Street New Jersery
US Prime Movers
Movers and Packers Relocation Specialists, LLC
Lucrative Van Lines
Located across the street from each other
274 Getty Ave Paterson, NJ 07503 and 297 Getty Ave Paterson NJ
274 Getty Ave
Cross State Van Lines – Shadi Qarmout
297 Getty Ave
PRIME MOVING
Prime Moving and Storage
PRIME MOVING STARLIGHT LOGISTICS SYSTEMS
Prime Storage Systems, Inc.
Prime Van Lines, INC
206 Colfax Avenue, Clifton, NJ
Moving Solutions Van Lines, LLC
New Destiny Movings Services, LLC
Smart Price Moving and Logistics, LLC
1 Ackerman Avenue, Clifton, NJ
This can’t be normal!
Royal NJ Moving and Transportation
Smart Price Moving and Logistics, LLC
Green Van Lines, Inc
Moving Solutions Van Lines, LLC
LBD World Wide Shipping
BCM Relocation
Super Jet Van Lines
Seamless Moving LLC
140 Delawanina Avenue, Clifton, NJ
Once again found on LOOPNET
Lucrative Van Lines
225 US 46, Totowa, NJ 07512
Phone
Toll Free: 1-[phone redacted]
Text: [phone redacted]
“Moving Services Corp: DBA:
partners with Selective Van Lines
Granot Software
CEO: Raviv Granot
Seems to be used by these companies. Used by Jennifer Tattoli.
This seems to be more common: Not even allowing doors to be opened to view cargo or see if anything is damaged.
The following stories were sent to me via email at [email redacted] or were copied from Facebook stories with permission by the original poster. Some are long, but I ask you to read them in their entirety. They are both sad, and enlightening, about what people are going through.
Our Story
Broker Company: Bronze Star Moving and Storage
Contacts: Sandy Kenny (Santina Kenny), Thomas Ackerman, Frank Callahan
Address time of contract: 2054 Vista Pkwy Ste 400, West Palm Beach, Florida
Current address: 500 S Australian Ave Ste 125 West Palm Beach, FL
Contact information: info@bronzestarmoving.com
[phone redacted]
Moving Company/ Hauler: Movers and Packers Relocation Specialists LLC
Possibly DBA as: Prime Moving and Storage
DBA: Packrite Movers
DBA: Lucrative Van Lines – two addresses:
Contact: Jennifer Dehaas (aka Jennifer Tattoli)
Contact information: Jennifer Tattoli [phone redacted]
[phone redacted]
[phone redacted]
December 2022
Our situation started Dec 22, 2022. When I emailed Allied Moving Company to schedule a move for my daughter from Kamiah, ID to Rochester, WA (approximately 450 miles).
“Allied” called me back twice, letting me know we were in an “out of service” area, but that they had a person on a qualified list they could recommend (Bronze Star Moving and Storage). They even went as far as making sure I was aware of scams by “moving brokers.” However, the person they sent me to was indeed a broker. And a scammer.
After our ordeal, I have since called Allied Moving twice, speaking to two separate customer service reps who confirmed our initial contact via email, then also confirmed we were in a no service area and that NO CALLBACK was every placed back to us. So who called us back from Allied? Who gave us the name, using Allied as a front, of the broker? While we cannot prove this, it is our belief that someone inside Allied Van Lines picks up these moves and sells them to outside brokers. I have discussed this with Allied Van Lines as well.
From here, we contracted with Bronze Star Moving and Storage (the name given to us as “safe” by “Allied” representatives. Thomas Ackerman of Bronze Star gave us a binding estimate of approximately $10,000. It was high, but we were desperate as I had both an injured knee and back and could not help my daughter move. We place $3500 deposit, and were told that a week prior a video walkthrough would be done to assure they had all items listed and sent the right sized vans.
January 17, 2023
A video walkthrough was done (Jan 17, 2023 by Frank Callahan of Bronze Star), and our bid nearly doubled – from $10,000 to $19,000- due to “additional inventory”. And the video walkthrough was done inside the cancellation window so if we cancelled, we lost deposit. It was also 2 weeks prior to the house closing – so again we were both desperate and trapped. And the companies know this.
Again, we were given a binding estimate, which I was explained was a guaranteed price. Unless we asked for more good to be moved, or additional services, this price was our total and final price. We added no goods, and no services after the 1-17-2023 walkthrough.
January 24, 2023
On our move day Jan 24, 2023, Bronze Star sent a company called Movers and Packers Relocation Specialists LLC. We were not provided the name of the haulers prior. This company to date has 33 complaints, 2 lawsuits and BBB states their license was revoked by the FMCSA on 1-22-22 (a year prior to our move.) This company also changes names quickly, as I believe they are now “Prime Moving and Storage.”
Our Cubic Foot Estimate on our Binding Estimate was 1900cf. They brought a single Penske truck which has a 1700cf maximum. So, they knowingly arrived with too small of a vehicle to load the estimate cf given by the broker company. We believe this is part of the scam as it’s a repeated pattern with victims.
Interesting to note that on our original contract, the contract changes between the one sent for review, and the one you open to esign.
Very small prechecked boxes waiving rights appear on the edocument.
My daughter and her boyfriend were present for the entire time. Movers and Packers arrived and immediately stated their van was too small, and that we had additional items. My daughter walked with them, and each time they said an item was additional, she was able to locate it on the Binding estimate. No additional items were noted, no additional inventory listed, and no additional services such as boxing were asked. Not ONE item added after the video walkthrough on Jan 17.
Immediately upon being told there were more items to be moved than would fit in the van, my daughter expressed that she wanted to contact Bronze Star, the broker, to discuss the situation, as was recommended in the contract. Movers and Packers’ crew “foreman” Jacob assured her that there was no need (“They’re just the broker, what are they going to do? I'm here.”) and that he would “take care of everything.”
The foreman said that they would load the first van, see how much they could fit, then stop and assess the situation and discuss the potential for additional charges. Movers and Packers explained that every additional cubic footage over the 1900cf previously quoted would incur an additional charge, despite previously being given a binding estimate. They did not give her a price as they said they could not know how much CF over they were until they were loaded. Hesitantly, my daughter agreed and signed paperwork to begin the move, feeling she had no other option. The Bill of Lading was blank at signing, and filled in later by Movers and Packers “foreman” Jacob.
This is Jacob –
Shortly after loading began, Movers and Packers shared with my daughter that they they had brought a 1700cf truck, not a 1900cf, and that they had called for a second truck to be brought. My daughter was not given the chance to accept or decline the second truck. My daughter reached out to Bronze Star with concerns that the second truck would incur additional costs. Her email was never returned.
We have since been told by Bronze Star that we are not to have them load if there is a discrepancy. My daughter was pressured by Movers and Packers not to contact Bronze Star and to allow them to being moving. Insuring her that “we will take care of you.” If Bronze Star miscalculated on walkthrough, and gave us a binding estimate, then that is Bronze Stars mistake.
Why do we hire a company, who sends a hauler that we are not supposed to allow to load our things!!
January 25, 2023
At 6am the next day (the earliest she could call when Bronze Star opened on the east coast), my daughter called Bronze Star’s customer service department to share her experience and concerns from the day before. She was passed between several customer service reps, none of which would help her and each getting progressively more agitated through the course of the discussion. A Bronze Star customer service rep hung up on my daughter multiple times during her attempts to get assistance.
The second Van arrived several hours late – this time a Uhaul. My daughter and I continued conversations with Bronze Star and instructed Movers and Packers NOT to load anything onto the second truck until the discrepancy was resolved. My daughter and her boyfriend caught the movers multiple times loading things into the van before they were given authority to. We were still unaware what the final price would be.
Bronze Star told us since we let them load, our contract was with the haulers, and they washed their hands of us. Realizing that there was no way Bronze Star would make this right, my daughter allowed Movers and Packers to finish loading, sick with worry over whatever the final price would be. We had paid another $3500 to Bronze Star already. The haulers demanded $3500 on site via Venmo or Cash. They now have my daughters’ items locked in a van.
During these conversations, the reps from Bronze Star and Movers and Packers Relocations Specialists were in the same room talking with each other. When I asked the Bronze Star Rep who was in the room, they would only say “Jennifer”. And that her last name was none of my business and that they would not give me her last name. This person I believe is Jennifer Dehaas/ Jennifer Tattoli. She has been noted in 2 lawsuits already.
We were told that on the Bill of Lading it’s spelled out very specific we owe cash or PO for nearly $20,000 if we want our items delivered. This is in addition to the approximately $11,000 already paid on the original BINDING estimate of $10,000 for the move. We felt stuck, coerced and fearful for this move. They left the house covered in mud. They broke items loading. They placed tape directly on wood, smashed boxes etc. They loaded the remainder, and told us they would arrive Thursday (Jan 26) between 8am – 10pm
January 26, 2023
They did not arrive.
In the meantime, I contacted an attorney who instructed us to give them 110% of the Binding estimate fee even though we should only be bound to 100% (the 110% rule applies to non-binding.) We could not obtain that much cash that fast, and our small Post Office could not process that many POs. I obtained cashier’s checks.
I called and questioned where the moving vans were as I was waiting and had made a 3 hour drive to accept delivery. They stated they’d be there that evening.
When they arrived, they refused the 110% and refused the Cashiers Checks demanding cash. I received text messages from Dehaas how “sneaky” I was trying to be. The haulers drove off with our items and refused to tell us where they were taking the vans or if they’d even be back.
During the next 3 days, many group texts and exchanges happened between Sandy Kenny of Bronze Star, Jennifer Tattoli of Movers and Packers, and myself. We were never told where our items were. Phone calls were made, with Sandy Kenny, Jennifer Tattoli, myself and my other daughter .Though they claim to work independently, the group text and negotiate for each other through the process. They are usually always in the same room.
January 27, 2023
I finally agreed to get cash. Our attorney hoping in his own words that we could “claw the fraudulent charges” back after we got out items. I texted both women all day as I turned in the cashier’s checks and obtained cash as they stated if I got cash we’d get delivery Friday evening. My other daughter was with me through this process, listened to phone calls and can testify. There were scathing phone calls with Jennifer who still refused to give a last name. She stated if I signed the contract the haulers had THEN I could have her last name. She also offered to have me wire money directly to her personal account and she would then send our items.
Once I had the cash, I was requested to send a photo of cash, with a bank receipt. Which I did. (clips from text messages (# is the Driver of the van. JM being “Jennifer Movers and Packers as programmed into my cell phone. Green are my comments.)
How is this not extortion?
JM is “Jennifer Movers and Packers” in my text messaging
Within minutes of proof of cash, they claimed they could not deliver that day and they would try again in a few days. We were told we would be notified the day prior to delivery. They truly just wanted to know I had cash on me. I informed them that at 5pm Friday the cash would leave the premises and be put in a safe deposit box. This made them very angry. These people now had all my daughter possessions, know where we live, and know there is $20,000 cash on premise. That made me feel unsafe, and that we could be further victims (being robbed came to mind.) We were also told we’d now owe them an additional $3400 for storage.
January 29, 2023
On Sunday Jan 29, we received a text at approximately 3pm stating they would arrive at 6pm. Not the “day before” notice as promised. So delivery is now set for 6pm on a Sunday night in the middle of winter!!
!
Also to note, during this whole time, we were refused our request to know where our items were. Ms. Tattoli stated it was none of our business. And she had a warehouse in New Jersey and maybe they were there. We searched the surrounding area for the vans with no luck.
During this time, I also have a friend who is a tow truck driver and assists Uhaul in repossess stolen Uhauls who believed the situation made him wonder if the Uhaul could be stolen.
When the haulers arrive Sunday, they immediately demand payment. A friend of the family (male who had more clout with how these people spoke to us) asked them to open the vans first. He asked to see that it was indeed our cargo, and that the cargo was not destroyed or large items missing.
They refused. They said they would leave. Jennifer at Movers and Packers texted that she instructed her men to call 911. Which they did not.
This went back and forth a few times, while I am being yelled at via text by Jennifer Tattoli. Finally, after seeing the cash in person, they agreed to open the doors if we would not touch anything.
Link to the exchange trying to get them to open the vans for us to confirm it’s our cargo. While this video is going, I am inside texting photos of money to them asking them not to leave.
We confirmed it was our furnishing and looked to be same as when loaded (had not been placed in storage). So we paid the $19980 cash, and we have this on video. They agreed to let us video it as proof. Three men, counting cash by flashlight at night on our driveway. This is not regular business practice! They had us sign no paperwork at delivery, and they provided no receipt. I am pretty sure this $19980 did not get filed with the IRS.
Link to video of them counting the cash in the dark on the driveway. They did allow us to video it, and it is discussed on the video that we need to video as this was a large sum of money and they could grab it and run.
Still from video of cash payment being counted by flashlight on a Sunday night.
While the above was happening, I was texting my friend who repossesses Uhauls the numbers on the vans. Both the Penske and Uhaul were “overdue” by police records, and “stolen” by Penske and Uhaul records. We believe this could be part of the reason they arrive in the dark on a Sunday night. Police were called, but as an official contract dispute and only “overdue” they could not do anything. The Uhaul would show as “stolen” into police records as of Monday 8am. Uhaul sent a tow truck to repossess their van. Penske could not be reached. The Uhaul was towed/ recovered. Unfortunately the Penske was not recovered.
Conclusion
We paid $30,000 Yes! 30-THOUSAND DOLLARS to move 438 miles. Every one of us involved has PTSD from the trauma of not knowing where our entire life’s belongings were and how much we’d have to pay or if we would even see it again. From being screamed at by representatives, text messages demanding photos of cash like a scene from a movie, visiting banks and asking for cash with raised eyebrows from every employee who was concerned for our well-being, to seeing police place hands on their pistols as things escalate – this is NOT what moving should be like.
Photos of how items were packed and transported and damage done:
The one man immediately put his hood on when he saw me taking photos. They told me I was not allowed to photograph them. Between themselves they said something about their pictures ending up on the internet again. “Again” was an interesting word.
Jacob our foreman:
Formal Complaint our Attorney filed with FMCSA
Response from Bronze Star Moving and Storage to reviews.
Below is Bronze Star’s response to a review I placed on YELP. The false statements are highlighted.
Our move was approximately 2000cf
On 12-27 moving a load of hay, and a tractor, and all the barn items such as saddles, brush cutters, mowers, etc was discussed with Thomas Ackerman. You can even see these items listed on the 12-27 binding estimate. All other items were added on 1-17 by Frank Callahan during walkthrough. Nothing a single item was added after this virtual walkthrough.
We never heard of them “re-dispatching” our job. And that would be a brokers job – not something extraordinary.
The second binding est. was for 1900 cf. they sent a 26’ Penske which is max 1,700 cf. So they did NOT send a truck large enough for the job.
When the movers arrived, they walked through with my daughter and found no additional items that were not listed on inventory. Not one. No additional services were requested. No new inventory list was created or given. Blank bill of lading was presented for signature to begin loading truck 1 while they went to get a second truck. No mention of additional charge at time of signing.
We have NEVER seen a “final manifest list” I would request to see this. We were absolutely not given a 3d binding estimate. When asked of Bronze Star if they would do this they said that our “contract is with them now” – meaning the haulers.
Not one review has been removed. Every review they have flagged has asked for supporting documents. Once provided, the reviews are accepted.
All claims were relative and our actual experience
Again, not ONE item was added after 1-17 Binding estimate.
At the time of me writing this, I do not believe the investigation is complete on misconduct.
First BINDING estimate
I have noted on this initial contract that when I first read it, there were no check boxes present at all. However, when I opened the contract to esign, small boxes appeared that were PRE-checked. Since I had read the document when originally sent, I did not catch this change in document when I e-signed. This would be noted by Jennifer Tattoli/ Dehaas in a conversation, that we “Checked those blue boxes!!” … which we did not, they did!
On the left is how the document looked when I read it online This is how the document looked when I opened to sign in esign (did not notice this difference when I esigned. Only noticed it when researching after being scammed.) Bronze Star immediately blocked my access to this document online.
Second BINDING estimate (why is there a second when we already had a first BINDING estimate?)
The Summary of Charges on Bill of Lading was blank when required to sign “to begin loading”.
These are how our items were transported. Tape direct on wood. Boxes smashed or holes in them. Many items not covered. They dropped boxes unloading. The broke a lanai table and discarded the top somewhere in route. Shelves to bookcases never arrived.
Story of Robert and Brenda M.
June 24, 2022
In August of 2020 we went to Wisconsin to see about relocating there. In October my husband, who is 77 years old and disabled, contracted COVID 19 with COVID pneumonia. He was in the hospital for 17 days and the doctors pretty much expected he would die. Thankfully, he did survive and it took 1 ½ years before he was able to leave Wisconsin to return to Oregon to move our things. I chose to get a mover because neither of us were able to load our items. We did not have as much help available as usual because our family had scattered over the US. We unfortunately thought we could trust someone to take our things but we were sadly disappointed.
I had been looking online to get information about moving companies. On May 27, 2022 we talked to a company that we thought was a moving company, named US Interstate Van lines, which is actually a brokerage company (and not a moving company) and we did not find this out until later. Vince Pearlman was the sales person who contacted us. He did not introduce himself as a broker but rather spoke as if they were the moving company. He proceeded to convince us that their company (which we thought was a moving company) was the one to go with. We gave him a list of all the items we had that we wanted taken and he then quoted $4700. Then required a $2200 deposit. Which is very high and should not have been required according to valuable information online we had acquired afterwards. We did sign a contract online. When it got closer to the date that we wanted to move, another man from that company called (Ryan Paterson), was the one to figure out the cubic footage, and he gave us what he termed the final estimate, $5505. We told both men that we had some heavy items including a safe but they did not seem concerned about the weight, it was all about cubic footage. Vince told us that the movers are well equipped to move heavy items. We had to give Ryan $300 more on the deposit. We were upfront with all the things we had and gave them measurements. We told them from the beginning that the safe was big and heavy. The contract does say that bulky items may add to the charge but we thought by what Vince and Ryan said that it was part of the price they gave us because we gave all the measurements and told them it was heavy. We even asked if there will be any more charges and they both said no.
On June 19th the moving company (Movers and Packers Relocation Specialists) sent three young men, who arrived almost 2 hours late (which according to them being late is not a problem). They were not equipped to get the heaviest items plus they proceeded to come in and tell us we would owe $2000 more for bulky things. Another bit of information that was not explained by the broker. We ended up not getting it done that day because that was a shock and he had another job waiting on him. He is the one that said he needed to go but they are saying we sent them away but we did not. So then, the price hiked up to $7500.
We talked to the brokerage employee, Vitaliy, and he said they would come back Wednesday or Thursday (22nd or 23rd). We received no call and they were a no show. We called Vitaliy back and he set it up for Friday afternoon the 24th. They showed up in a U-haul rental at 2:30pm.
We removed some of the items that were considered “bulky” off so that we could reduce the price they were charging. They told us we had to sign the contract or they would not be loading. We reluctantly signed, feeling a bit trapped and coerced. They loaded part of our stuff and then said the cubic footage was 1100. This was only half the truck. Once again we were shocked because who in their right mind would pay that kind of money for moving such a little amount. At the end, Vee, the driver, said we owed $10,500. Many items had not even been loaded. They damaged our safe and did not fulfill their end of the contract by leaving it upside down out in the gravel. They strapped it on a small dolly and did not cover it or protect it at all. They pushed it through over the door sill and it fell down two steps into the gravel. They pushed it up so it was standing on the gravel upside down. My husband got a piece of plywood to put under it. There was no possible way they would ever be able to put it in the truck. There was no lift or ramp in the truck either. The safe is damaged and was damaged by them. There were no scratches or gouges before they did it that day. They absolutely could not get the safe loaded appropriately. We have pictures of the safe outside. They were not equipped to do it. And, showed no experience either. They now are saying we told them not to load the safe which is another lie. Vee is the one that said “we are done” and was not taking the safe. They then drove off with our things. They left without giving us a copy of the contract. The main office now says they will not lower the price and that it was the right charge. Definitely, an exorbitant price for using less than half of a 26 foot U-haul truck. The brokers should not have hired such incapable and inexperienced movers.
We called, Vitaliy, at the brokerage and he basically said they won’t help us. Even though they are the ones that hired this irresponsible company.
My daughter was upset at how the young man, Vee, was behaving. He also was angry and said they are done and this was with our safe upside down on a piece of plywood in the gravel (the plywood was there only because of my husband, they did nothing to protect it). They didn’t even respect our request not to leave as we feared they might. Vee said to call the police then. My daughter did and that is when they took off, escaping as thieves would. We even offered them that we would pay them to bring our items back in and they wanted to charge $2000. We even agreed to that. But, they said they would not do it.
There were lies from the beginning whether it was straight out or through neglect of revealing the game that was being played. The broker hired these inexperienced movers who did not have the proper equipment to help handle heavier stuff nor the experience. If they are doing this kind of business with other people it is hard to imagine how they can be in business. Though I do know that taking advantage of people doesn’t seem to matter. This kind of company (both the brokerage and the moving company) should be held accountable for the deception that occurs. We know this kind of business is fraudulent and for the purpose of extorting money. There is much information online about these kinds of things happening tragically too often.
On the 29th the moving boss called and asked if my husband screamed at his driver, Vee. First of all, my husband does not scream at anyone and he did not scream at them. My daughter was there and very upset but did not lose her temper and did not scream. They also told their boss they did not damage the safe which is absolutely false. They left the safe upside down in the gravel for elderly people to deal with. The boss called his driver and asked him several questions that I was able to hear and the driver lied about what actually happened. The boss believed him and ended our talk by rudely hanging up the phone. He would not let me explain our part plus the main office in New Jersey would not hear us out nor give us any avenue to get the help we needed.
I know I am repeating what was said above but my husband, who is almost 77, is very ill, has a bad heart and was very close to being a victim from COVID. We realize our choices were certainly wrong by signing the contract but we do not want others to be caught in the same kind of mess. We both feel foolish because we did not listen to our own doubts. But, our doubts are much different than their lies, fraud, and just plain scam and extortion. We deeply regret trusting these people and are very disappointed that it is such a fiasco. It has been very hard, stressful and hurtful.
Our items that they have stolen are upwards of $20,000 in value besides the memorabilia and keepsakes we were keeping or else we wouldn’t have packed it. We have important papers and family pictures also. They now have our belongings somewhere in a warehouse and we have heard nothing from them.
We put in disputes with Visa for the money put down with the broker. A Brian called today (July 22, 2022) to tell us the brokerage wants to resolve the problems with the moving company and figure out how to have our things finally delivered. He actually called only because he received the dispute and wanted us to pay again the $2500 so he can deal with the movers. We told him we do not trust them, the brokers, nor do we trust the movers. We are not paying any more money to either company. He said if we do not pay them that the items will be auctioned off. We are not surprised because that is what it says on any reports of these kinds of scams. We do not trust that our items are not already damaged like our safe was. The broker has caused us nothing but stress and harm.
Thank you,
Robert and Brenda M.
[address redacted]
[city, state redacted]
[phone redacted]
UPDATE: We talked to the moving company and they brought the price down to $8500 but that is still way higher than we were originally told by the brokers. We cannot pay that price. On September 28, 2022 we met with a mediation person but they didn’t reach any decision so it may have to go to court. We did a dispute with Visa for the $2200 given to the brokerage and recently Visa decided to give us our money back. We were very grateful for that. We are only out $300 as far as money because the mover took off with our things without discussing payment. Though they knew we could not pay the $10,500 they quoted at the time. We are waiting now to hear what is to transpire next. The broker that was on the phone during the mediation hearing made a statement that alluded to our items possibly already being auctioned. We haven’t heard one way or the other. Thank you
Our Job Number: D2153982
US Interstate Van Lines - brokerage
700 S. Rosemary Avenue
West Palm Beach, FL 33401
US DOT: 3530142 MC: 1174926
[phone redacted]
Vince@usinterstatevanlines.com
Movers and Packers Relocation Specialists - movers
85 Wagarow Road
Hawthorne, NJ 07506
US DOT: 3539058
ICC/MC: 1180921
Owner: Jennifer Dehaas
Brandi – answered phones
Vee – main man of movers – Salem, OR
Update: December 6th we went to small claims court hearing in Balsam Lake, WI in which the decision was made that the judge could not make a decision because the broker and the mover’s contract said any suits had to be done in their states of Florida and New Jersey. All the money we spent for that was for nothing too. These thieves know very well that they will get away with all that they are doing and it does not matter who they hurt.
Christi’s Story
Jane’s Story
Hi Terry,
I have reported to FMCSA, Attorney Generals’ Offices etc. I just talked to the IL Household Goods Moving Supervisor today, and she said each state
senator, governors etc should be called to change legislation.
September 2022, I contacted Eric Dengler at Nationwide who never said they weren’t the
mover. I paid my deposit for the move the end of September from downtown Chicago to Omaha.
I talked him through all my inventory on the phone with exact furniture dimensions, number of boxes etc. I added some boxes of books and unbeknownst to me he charged my cc $400.
I had gotten a reference of a woman by the name of Lisa Brown who moved from Oak Park, IL to Bonita Springs, FL. She said the move was seamless, and Eric said I would get Lisa’s guys.
I now believe they are both in on this fraud.
The guys came on time and during the move the Supervisor said to me the Steelcase desk was bigger than they anticipated and I thought, how can that be? and I owed an additional $1155. I gave measurements. I thought something isn’t right! They did a pretty good job, so I tipped them. They were to deliver October 3rd and they never showed up. I called Eric and he said I’ll check, maybe the truck broke down. He never contacted me again. I looked up Best Price on Google and
I got Nancy in dispatch who was very rude and said you need to pay an additional $1000 to get your goods. I contacted Eric again and he never responded, so I thought I’ll call the management office and got Diana and she said my goods would
be delivered Saturday or Sunday. Then on 10/06 I received an email from Mary Garcia asking me to sign and pay $1723.87. All of a sudden on Friday morning 10/07 at 11:45am I was in my home office a truck pulled up and two men rang the doorbell.
During the course of the move in, I asked why they were so late and what happened? They said your stuff has been sitting in downtown Chicago in storage. Many of the pieces of furniture were damaged, glassware was broken. I filed a claim with Anthem Claim Management, LLC out of Anthem, AZ for $.60 lb for $189. Arbitration is $150 with another unethical organization run by Don Ware who use to co-own Anthem called US Mover Association, LLC in Peoria, AZ. The arbitrators are in Hinton, WV at 115 Courthouse Square. It is a pyramid of fraud from top to bottom.
I have done some checking and I very much doubt the neutrality of these arbitrators in
corrupt Hinton. After discussing my case with a lawyer who is an arbitrator I have contacted my credit card company to investigate the $400 which was never authorized and the overcharge of $1155. Best Price was fined $21,000 in 2019 for overcharging customers and safety regulations. I hope they get shut down permanently.
Thanks for doing this. Legislation reform can’t come soon enough.
Jane
Story of Loay N.
When a move goes wrong…….
People move, whether for a job change or because a landlord plans to remodel the house/apartment. It is always a stressful time. Especially when you are a single, disabled mom with an adult daughter that was given days to move. A time many people decide to pack their belongings, rent a moving van, and move or decide to hire professional moving companies.
These days, hiring a professional moving company is just as risky as renting a home or apartment. Gone are the days of just hiring a big, well-known moving company as there are so many small, unknown companies competing for your business or getting involved with a Broker, who gives one price and brokers (sells the load) to a moving company for the right price. As the following true story shows.
Loay N. and her daughter, Rebekah found out when the new owners wanted to remodel, cashing in on higher rental prices. They were unable to rent another apartment in Reno and headed East. Mrs. Turner had an opportunity in Wisconsin that would allow them to get on their feet, but it did not work out.
Now, flash forward, they are in Cincinnati, OH ready to have their household belongings, sentimental, heirloom items, family genealogy, family photos of members that are no longer living, her kids, and many, many, irreplaceable items.
Mrs. Turner calculated figures for the drive to Reno, U-Haul rental, fuel for two vehicles going East, food and lodging for four people. She was contacted by Alliance Moving and Storage, Boca Raton, FL. They offered a
price quote of $2,700 (about the same cost for her to drive to Reno) for her household goods to be moved from Reno, NV to Cincinnati, OH.
Mrs. Turner decided after several conversations with her sister and friends to utilize professional movers. Loay N. said, “I thought it would be easier and simpler to hire professional movers.” Mrs. Turner also said, “I felt it would be easier, not having to face old memories out there, less traumatic on both of us and I would not have to get help to load the U-Haul.”
It was decided to utilize Alliance Moving and Storage, Boca
Raton, Florida. The required deposit of $1300 was paid via her PayPal on April 21, 2021, to Alliance Moving and Storage, as per Biding Moving Estimate; however, the receipt was from All Movers Billing, not the company listed on the estimate.
A money order in the amount of $700 was purchased as payment for the driver, company unknown at this time, (Mayfield Transit, Inc, as written on money order does not exist in Department of Transportation records) upon pick up, and the last $700 before unloading her household goods at the destination.
Mrs. Turner, with the help of her friend, Craig Imus-Bird in Reno, sent photos to Alliance Moving and Storage so weight could be figured out.
Photo: Storage unit, 6’X 12’X 8”, total cubic feet:576
The day of the movers' arrival came, and on May 30, 2021, the problems started immediately.
The driver had explicit instructions to call Craig Imus-Bird thirty minutes prior to arrival (as he lives thirty minutes from the facility); however, he called one minute prior to arrival at the Public Storage facility in Reno, NV. Due to not following instructions, Craig Imus-Bird rushed across town. The driver shoved the clipboard towards Craig and demanded a signature.
The driver expressed disgust with the storage unit and items not packed, which were few. As seen from the photos, the loose items are towards the front and not much needed packing. The driver claims he had not been sent photos or informed by Alliance Moving and Storage (who received copies of the photos) of what needed to be done with the
storage unit.
But, before the Bill of Lading or revised binding estimate with adjusted costs was given, shipper allowed to see new figures, contemplate new costs and sign, movers had already begun loading household goods onto the truck, packing, and re-packing boxes. At this point, the movers accepted the “original” Binding Moving Estimate (a firm price given by a moving company) given by Alliance Moving and Storage.
Craig was only able to sign, not read the Bill of Lading nor the Tariff rates on the back, as he said, “the driver was rude and very upset at how the storage unit looked. He had his crew packing and re-packing before angrily handing me paperwork that I was never given time nor opportunity to read but told to sign.” The shipper was not given any pamphlets nor moving information required by Federal Motor Carrier Safety Act. Later, it was found that the paperwork that Craig signed constituted a new contract/bill of lading.
Tariff, under the regulations, mean, issuance of (whether in whole or in part) charts showing rates, rules, regulations, classifications, or provisions related to a motor carrier’s transportation services. The Surface
Transportation Board under the Code of Federal Regulations section 1312.3 (a) requires specific items to be included.
These items must include an accurate description of service offered to the public, specific applicable rates (base for calculating specific applicable rates), and service terms. The tariff must be arranged in a way allowing the determination of exact rates and service terms on the shipment.
Under the Federal Motor Carrier Safety Administration laws, if a moving company adds charges before a consumer is given a chance to examine new figures (a revised binding estimate) and the company proceeds to load the truck before it is signed or agreed upon, the original Binding Moving Estimate is (originally made between shipper and Alliance Moving and Storage) reaffirmed as valid and in effect.
A moving company besides providing a written estimate for prospective clients must under, Code of Federal Regulations, Section 375.213, “MUST also PROVIDE shipper the DOT publication titled, “Ready to Move? -Tips for a Successful Interstate Move”.” A shipper should also receive a second pamphlet called, “Your Rights and Responsibilities When You Move” which clearly states five items ANY moving company must provide to the shipper before execution of an order for service.
What are those five items? Let’s look! Those five items are a concise, easily understood estimate of charges, a notice of the availability of applicable sections of tariffs for estimation of charges, a concise, easily understood summary of the arbitration program, and finally, a concise, easily understood summary of customer complaints and inquiry handling procedures with the phone number of company and who pays for the calls.
Since Mrs. Turner’s household goods were picked up, it has been 90 plus days, 60 plus days over the 30-day delivery window allowed under the law. It is illegal for a moving company to not deliver within the 30-day window.
Federal Motor Carrier laws state, “Reasonable Dispatch is the performance of transportation on the dates, during the period, agreed upon by mover and shipper and shown upon the Order for Service/Bill of Lading.” The reasonable dispatch date (note on photo of Bill of Lading, NO DATE, only ASAP!) will be shown in the upper right corner of the Bill of
Lading as the First Available Delivery Date, which falls within 30-days from the pickup of goods.
As the truck was being loaded, Mr. Imus-Bird stated, “the driver told me the household belongings will be taken to
California processed onto another truck heading East.”
Mrs. Turner called Jake Ford, a representative with Alliance Moving and Storage voicing concern over the driver's demeanor and sudden price increase. Mrs. Turner said, “she was told that Jake Ford was no longer able to handle her account or have access to that information. I was referred to a person by the name of Tony, who was not any more helpful than the other person.” She also stated, “Tony said he would investigate the situation and call her back. He never called me back and when he did call, I got the run around concerning price, bill of lading, and a detailed inventory of items.”
After several phone calls to Alliance Moving and Storage, no information was given or found as to the company picking up Mrs. Turner’s household goods, delivery date, or copy of the bill of lading.
Mrs. Turner stated, “I remembered the driver texted me and I contacted that number requesting my bill of lading/tariff,” and, “I went so far as to threaten driver with contacting the authorities if, I did not receive a copy
of my bill of lading/tariff. I received a poor-quality photo of the bill of lading/tariff with the portion showing the company cut off.”
The customer (shipper) must have a copy of the Bill of Lading/Order of Service in their possession as it shows proof of ownership, as well as terms of service and conditions of the contract. A Bill of Lading/Order of Service or copy must also always travel with the load and must include names and addresses of any other motor carriers “when known”, (a fact, which was not mentioned on the Binding Moving Estimate nor on the Bill of Lading/Order of Service, the load would be transferred to another company, “Mayfield Transit, Inc., and then passed onto Deluxe Movers Group). who will participate in interline transporting of shipment.
Also, included on the Bill of Lading/Order of Service is a “statement of the declared value of the shipment, maximum amount movers’ liability to individual shipper under “Full Value Protection” replacement value of household goods being hauled to shipper. These are the values of lost, damaged, destroyed, or otherwise not delivered goods. “Full Value Protection” fees can only be waived by the shipper and ONLY in WRITING then included with Bill of Lading/Order of Service.
By now, all calls made by Mrs. Turner, her friend, and her son went unanswered, blocked, or number was disconnected. It was at this time Mrs. Turner began checking out Alliance Moving and Storage and Deluxe Moving Group.
The calls that were answered were in text format and not pleasant, as of September 22, 2021, all conversations with the dispatcher or driver have stopped. As seen from the text, it wasn’t a pleasant conversation.
What she found was a person’s worst nightmare, a moving scam. The only photos of family members now deceased, her children’s photos, a model horse collection her father started for her, heirlooms, sentimental items, Afghans made by her mother for her daughter, and a family quilt over 150 years old are only a few of the sentimental items in the load.
Now, 90-plus days later, her household goods have not arrived, and the location is unknown. Mrs. Turner filed complaints with the BBB in New
Jersey and Florida, Federal Motor Carrier Safety Administration,
Department of Transportation, FTC, New Jersey Attorney General, the State of Ohio Public Utilities Commission and will be filing with the Florida Attorney General, as well. Mrs. Turner, throughout this ordeal, felt it is only happening to her.
It was a comment on her Facebook post concerning a Roseville, CA, couple speaking about their bad experience with a Florida moving broker hired to move their household belongings. The comment was about a lady in Colorado and her experience with Alliance Moving and Storage, starting a classaction lawsuit in Colorado and invitation to join her Facebook group
page.
As news articles and interviews of difficulties others are having with the broker in Florida are being done, it gives some hope she is not alone. Mrs. Turner said, “I want to get the word out on my local news in Cincinnati; however, one station's investigative reporter said it does not affect Cincinnati residents.” and, “I told them it affects anyone, who decides to move whether local or cross country.” Mrs. Turner’s wish is that no one else goes through this pain of emotional and mental loss of heirloom, sentimental items, and irreplaceable items.
Now, beginning from scratch, she is using money needed to get into a place of her own to furnish and replace a few items. She started a GoFundMe account to help raise funds to fight the legal battle ahead for her items
and help her with getting basic needs for an apartment. So far, she has had very little luck with her GoFundMe or her Facebook Fundraiser.
No person should ever go through this type of nightmare when hiring a moving company and there needs to be more legal action/legal assistance for those customers, who are going through this horror, in getting their goods back or compensated for what has happened to their goods.
Story Of Teri Cuthbert
Original Contact: United Best
Hello
I scheduled a contract to move with United Best February of 2023. I was not aware that they were going to contract this move out to another company.
I paid them two installments 1- 2000.00 and 1-3000.00.
February 25th my things were loaded on a truck. A few days later I get a text from someone named Chris R that I need to pay the remaining balance before my belongings can be delivered. I said that was not the agreement. I sent him the contract. He said he was with Roadrunner and that they had to adjust the amount owed. Instead of 13000 total it was now 24000.
He kept threatening I would not get my things if I didn’t pay it. Well, I didn’t have that kind of money and so I told him no. I can’t do that. A few days later he relented and agreed to the contract. I agreed to pay 4500.00 and was told my things would deliver by end of March 2023. Every week I would get told next week my belongings would be delivered.
Fast forward to June 25th I get a text from someone claiming to be the driver with the moving company. Telling me they expect to deliver 6/30. I am to have full payment paid before they will deliver. I said I will have full payment upon delivery. When I see that truck with my belongings inside I will have your payment. I was given via text by Roadrunner options of Zelle, cash app or cash to pay 5043.00. The driver said I had to pay by money order from the Post office or cash. At this time I had no idea that there was now another moving company. So I went to the bank and got money orders.
I figured guaranteed funds and the bank said this is a safe way to pay so I can dispute it if there are missing items or damage. When I texted roadrunner asking who these money orders need to be made out to -that’s when I found out about this other moving company called DELPRO.
So Chris R from Roadrunner tells me to just leave the money orders blank and have the driver fill them out!! Yeah right. So I ask the driver who these money orders need to be made out too. He tells me. Then I wait. They were supposed to show up 6/30. No show. Then 7/01. Now show. Then finally they show up 7/02. We had agreed they would be here by 8am. I work night shift. They didn’t show till almost 1pm so I had to call off work. When he got here, saw the bank money orders he called his boss/owner and this guy said no to bank money orders because he said they are toilet paper. No good. Not guaranteed. Will only take post office money orders which are not disputable and then told me he is going to charge me more money now-800 for wasting his time. I took my money orders back.
I called the police. Filed a report. I couldn’t take my stuff. I had no right to my own things. I’m out almost 10,000. I don’t have my belongings. I don’t have my pictures of my son-I wish I had at least packed those in my drive. Things from my grandparents. From my parents. I will never see my son or my grandparents again.
This company stole from me. I have read so many stories like mine and they continue to get away with it. Roadrunner has changed their name numerous times. They have been POLARIS, ROADRUNNER MOVING, ROADRUNNER TRANSIT and ROADRUNNER LLC. Those are just the ones I know of. United Best has not done one thing. Just take my money. Now DELPRO currently had my belongings on a 20 ft uhaul truck. I don’t know what to do but file a civil lawsuit and hope it can be a criminal case for theft? Where are my rights?
Story of Jay B.
Brokers: Old Town Van Lines
Carrier: REGIONS RELOCATION of N.J.
Daytona Beach FL.
Quoted 2700.00
Gave us a deal as they loaded our items. Even items we told them not to take.
The "great deal" 8000.00 down from 12000.00... again we were quoted 2700.00 so we had to pay 8000.00 Or they would keep our items.
A total of 34 items / 46 pieces of household furniture. 239 miles. No boxes, no clothing, nothing but normal household furniture.
Movers fled without notice. Leaving our furniture all in 2 first floor rooms. Stacked piled and leaning on each other. Our items are damaged. Our old rented apartment has damaged walls. Railings are dug into.
They slid the furniture across our wood flooring. Carried our small box freezer upside down.
The list goes on and on.
If it could go wrong it did.
REGIONS RELOCATION of N.J. is who the "movers" had paperwork from.
They used a Penske truck.
BBB – Businesses associated with address or businesses of:
“DANIEL ORR” 717 Riverside Dr.
Ormond Beach FL. 32176
10 Dell Glen Ave
Selective Van Lines,
City Line Movers Corp,
Old Town Van Lines, LLC,
LAD Enterprises LLC,
All are affiliated with the address
425 N Pennisula Dr.
Daytona Beach FL. 32118
Daniel Orr is also connected to each of these businesses.
Other addresses associated with businesses or Daniel Orr,
Lodi N.J.
When we used Bekins to move from AZ to NY, they sent a professional to our home who knew how to make an accurate estimate. The movers showed up in an 18-wheeler, and they inventoried every item loaded on the truck. They showed up in NY and spent the entire day at our home unloading and helping to set up all the furniture. The cost of the move didn't change. 7k for professional movers to haul from one side of the country to the other.
Why I didn't go back to them, I can't explain, but I truly regret it. For some reason, I started over and found Allegiance Moving and Storage. After all, all I had to do was go online and google top rated movers. They showed up every time.
The main problem is that they don't send anyone to your home. The reliability factor is the person who isn't a mover, lives in all the "stuff," (aka, the owner) and then has to translate it to someone who can't see what you're talking about. He then types it all into a computer to do calculations. My initial cost over the phone, after I translated our belongings, was 5k. After a lot of packing, our second consultation went up to 9k. (This was one week ahead of the move, so I couldn't cancel.) After the movers showed up 26 hours late, it went up to 11k.
I have crushed boxes that have the word, 'fragile' clearly written on them. I had to throw two broken items that originally belonged to my grandmother. They were also in a box marked fragile. (Isn't the word, "fragile" an indication you don't want things stacked on it?) My grandmother's antique chair that is decades old, is MIA, as is our two wheeler. The chair was one of three items the movers tried to leave in my garage in NY. We had to call them back to pick them up. The other two items are here. The chair that goes with my Grandmother's bedroom set didn't. It probably looks like junk to these folks because it's broken. I had planned to get it restored while we were here. I have an email to the company letting them know I want it here, but as is the pattern of treatment we have been experiencing, there is still no answer.
The worst part of the entire experience wasn't the late movers. It was the lack of communication from the company. The ONLY time we heard from them was when a dollar bill was involved. Michael, the representative providing quotes and taking my money, disappeared into thin air after taking my second payment. This also happened to the second quote he provided to me. Customer Service had no interest in letting us know why we had no movers at the allotted time. They had no interest in keeping us in the loop when they had information they could have shared. They told us 6 AM and then didn't bother to call when they knew better. I guarantee we have 20-30 unanswered messages from the day of the proposed move. We learned the hard way that the 24/7 notice on the website means they have an answering service taking messages that don't get returned.
We had to do a final walkthrough with our buyers around all of our boxes. The closing for the sale of the house was at 1:00. The movers showed up hours afterward, keeping us in a house we didn’t own until 10:00 that night. We had to pay a hotel fee of 300.00 for the out of state folks who thought they were moving into their new home that day. We also had hotel fees for ourselves. We have 5k in escrow money that was held back because of our movers that still hasn't been returned.
May 26th was a very long and scary day. I honestly thought we’d been scammed out of a lot of money and spent a good deal of time trying to create a backup plan to move our home from NY to TX by ourselves.
I am grateful the majority of our things made it and are whole. I'm also grateful it was so fast. The movers on both ends of the country were very hard and efficient workers. The movers in NY killed it with the furniture and the way they wrapped it all up to keep it from being damaged, although, I fear they didn’t mark those three items before putting them in the truck, which is why my Grandmother’s antique, irreplaceable chair is missing.
DO NOT USE ALLEGIANCE MOVING AND STORAGE. They are brokers, not movers. They contract the movers, who then move your stuff from truck to truck (without telling you this is going to happen) as it progresses through the country. In contrast, Bekins used the same truck/driver on both sides. I would recommend Bekins in a heartbeat. They are your ticket to a more organized and less stressful experience. I regret it that I didn't call them.
I have paid my bill because that's what someone with integrity does. I currently wait to hear back from them with news regarding the chair and the two-wheeler.
This is an antique lamp someone stole a part off of. (I know it was intentional, because the part was connected by a two way bolt. It takes effort to undo the part. There's no way it just fell off.) I had to pay over 200.00 to fix it. Someone from the company called me to tell me she'd reimburse me, but she never got back to me.
We were brokered through United Pro Van Lines to this company. They tried to push us from 8.7k to 20k+. I talked them down to 13k (3k already paid via credit cards). I'm scared to wire them any further funds. I've send this all to the FBI address also. I would have refused service but was stressed out and needed everything out for a closing the next week.
---------- Forwarded message ---------
From: Rose Lee Roussel <[email redacted]>
Date: Mon, Sep 18, 2023, 8:15 PM
Subject: Fwd: Bill of lading -Lucrative Van Lines
To: <majortheftNY@fbi.giv>
Hello,
I found this email from people who were scammed by Lucrative Van Lines. As you can see they tried to double our price. I talked them down to 13k. So far I've paid then 3k via Broker US Pro Van Lines split between 2 credit cards and $2,030 in postal money orders pictures attached. Including pictures of the guys, the license plate of the truck, the money orders, and the bill of lading. They want me to wire them more funds by Friday and then pay the rest at delivery.
Should I refuse to wire funds? If I set up a wire and they do not deliver my goods, would I think have a case for wire fraud? Attached are the emails with the owner cited in the Facebook group where I found this email. Please help me. I don't mind paying for the move, but I just want my stuff delivered.
Thank you,
Rose
---------- Forwarded message ---------
From: Jennifer DeHaas <info@lucrativevanlines.com>
Date: Mon, Sep 18, 2023, 6:12 PM
Subject: Re: Bill of lading
To: Rose Lee Roussel <[email redacted]>
Thank you!
On Mon, Sep 18, 2023 at 6:21 PM Rose Lee Roussel <[email redacted]> wrote:
Got it. Yes, I would appreciate the inventory list whenever possible. Hopefully whoever unloads it into storage will be able to snap a picture for us.
Thank you,
Rose
On Mon, Sep 18, 2023, 5:18 PM Jennifer DeHaas <info@lucrativevanlines.com> wrote:
You're most welcome. However, the inventory list is attached to your items with your envelope. I will do my best to get it to you as soon as possible. The agreement was to satisfy the pickup payment by Friday. Please let us know once you do so we can confirm. I will keep you posted with any updates. Have a great day.
On Mon, Sep 18, 2023 at 6:06 PM Rose Lee Roussel <[email redacted]> wrote:
Hello,
Thank you for the bill of lading. Our foreman lost the inventory list in the truck. Can we please obtain a copy of that this week when things reach storage in Colorado? Upon receipt of that and clearing of checks from closing today to our account, I will wire the funds by Friday at the latest given receipt of the inventory list. We have a video as does the foreman of all items so completing the list between the unload and the video should be straight forward bc the items were tagged. The list just got packed in with the items and should be found when unloaded at storage. Appreciate everything! Once we have the wire setup I will let you know the Fed Reference.
Thanks,
Rose
On Mon, Sep 18, 2023, 4:04 PM Jennifer DeHaas <info@lucrativevanlines.com> wrote:
Good afternoon Ms. Roussel. I am attaching your copy of the bill of lading and the way to send in your pickup payment that was advised to you over the phone. Your pickup payment is $3,895.00 and that can be sent in via wire to our company account:
Lucrative Van Lines
98 Wonham street
Clifton, NJ
Bank of America
1045 Clifton Ave
Clifton, NJ 07013
Account: 381068140485
Routing: 021200339
Then the remaining balance is $3895.00 for delivery due in the form of cash or postal money order. Thank you.
Story of Marianne D.
Hi Terry,
I received a quote from Allegiance Van Lines and a few days before the move they went over inventory and boxes and the quote went from 4K to 7k. The furniture list was the same and there was a slight increase in the number of boxes. In fact they had a duplicate piece of furniture on the list. I received a call from a carrier which I was not informed allegiance was a broker! They also stated that they are knowledgeable of lovesac and sleep number beds as well as a heavy sleeper sofa would be no problem. I then receive a call from a carrier and contact Allegiance and they state they are unaware of them and they must be a scam. I stated I think you are the scam and want my money back, they refused. They stated we think you must have gone on a website to receive quotes and it was my fault. A few days later they stated they made a mistake and it is one of their carriers. They kept changing the BOL with different carriers. When I confronted them that the carrier they are providing me the day before the move has a horrible rating and reviews they stated it was a mistake and changed the address to a different carrier stating it was heir hub.However on the day of the move the criminals - horrible carrier IMovers LLC from Patterson NJ arrive. Demanding another 5000+ in cash.
I found them sitting on my sleep number performance P6 bed and when I questioned them if they knew how to take it apart they stated, “ you have a lifetime warranty right” I asked them If they needed instructions and they stated they were professionals. They didn’t have the proper moving equipment, they were dirty, they didn’t protect my floors, they smelled of tobacco. They were not dressed as professional movers!
They ripped the mattress from the reclining base and did not protect the mattress which is also dirty and unusable.
I have a lovesac sectional and offered them instructions how to disassemble they put a hole in the side of the couch.
They damaged a wood dining table and four leather chairs. They damaged a kitchen table and one kitchen chair. They left furniture on the front lawn and all the boxes in my garage. They put holes in walls and stairs ways at pick up and drop off. They removed springs and bolts from sleeper sofa and left them under the couch they didn’t even need to remove them for disassembly! They damaged a dresser and nightstand.
They do not answer calls or emails either company.
I did get my furniture the next day however every room of furniture has damage.
Let me know which agency websites I can obtain to report them and reviews to submit and how I can support you with your case.
Sincerely,
Marianne D.
Story of Sarah D.
I used US INTERSTATE VAN LINES out of Boca Raton, Florida. They were brokers and never disclosed this to me. They increased my price by several thousand after paying deposit. They didn’t show up the day scheduled. Another moving company called and informed me they were the movers hired by US INTERSTATE VAN LINES to move my load. The company was Superior Moving Company out of NJ. They also had to have extra money claiming cubic feet was more than they were told. They packed up a Penske truck with AZ tags with my belongings. I had a very hard time trying to find out when my items would be delivered. My sister also used US INTERSTATE VAN LINES (we didn’t know we were being scammed by brokers). When the movers had my stuff loaded, another man called saying I had to pay more. First he wanted an extra $500. I said no and told the movers to unpack the truck. They called him to tell him. He called back and got $200 more. They left at 10:30 pm. Pitch dark!
They returned the next day. Same movers, same truck. They were there to pickup my sister’s items. Our mother passed away and we we’re moving furniture we wanted to keep of our mom’s. My sister was quoted her price, but brokers then wanted more money. Exactly what they did to me. Superior showed up and had my furniture still on same truck! I told my sister get ready for a call after they squeezed her load onto same truck! My furniture was going to Nashville, TN and her move was going to Richmond, VA. Just like clockwork, their boss called her as soon as furniture loaded wanting more money. Same scam they pulled on me the day before. She refused. But he got another $100 off her.
I finally got a call weeks later my furniture would be delivered. They did deliver. BUT MY FURNITURE WAS DAMAGED. My piano was totally destroyed!!!! Legs were broken off my dining room chairs. Legs missing off my curio cabinet. Scratches beyond repair. I wasn’t there when they delivered but did have someone there for delivery. Unfortunately he didn’t watch what they brought in and they leaned the broken chairs so he wouldn’t notice as they did my curio cabinet. When I did get home, I sat down and cried. My heirlooms destroyed. And I am out over $6000. They would not return any calls. They must have blocked my number. My sister’s furniture was also damaged. They did answer her call and said they would send money for repairs. They sent nothing. They blocked her number as well. I was able to get their insurance people. The insurance people said Superior was covered by their company. I thought thank goodness! Joke was on me. I filed a claim with pictures if damaged furniture attached. I called many times to check on the status of my claim. The insurance company emailed me stating they denied my claim because they couldn’t get in touch with Superior!! Insurance company was a scam as well.
I will attach pictures in a separate email.
I thank you for trying to help all if us who were scammed by total crooks and got no help from the feds.
Sarah D.
Letter to Insurance Provider:
TO WHOM IT MAY CONCERN:
My moving job was sold to Superior Movers in New Jersey. MOVE DATE WAS THURSDAY, SEPTEMBER 1, 2022. ARRIVED IN NASHVILE, TN ON TUESDAY, SEPTEMBER 13, 2022. Please see below pics of before damage and after moved by Superior Movers out of New Jersey. I am asking to be reimbursed as most damaged furniture cannot be replaced because it isn’t made any longer. My piano is totally destroyed. Totally. I want reimbursement for each item that is beyond repair or cannot be replaced due to the fact it is not made any longer. This is all heirloom furniture I had moved to my house in Tennessee from my deceased mother’s house in Virginia. This furniture was of great sentimental value as well. It's ruined.
I will send what Superior sent me. I do not have a filled out BOL because Superior did not provide a completed BOL, which I asked for several times and never got. They just sent blank each time. I also did not receive anything when they loaded my furniture on their truck to move to Tennessee. I did not receive any "“Household Goods BOL descriptive inventory from Superior FILLED OUT, AGAIN SENT BLANK INVENTORY. Thank goodness I took pics before the move and before damage.
I also reserve the right to submit future claims on the crushed boxes that are not unpacked yet.
THE MOVERS PACKED THE MOVING TRUCK AND THE MOVERS UNPACKED THE FURNITURE. THE MOVERS ALSO PACKED BOXES IN MOVING TRUCK AND UNPACKED BOXES OFF TRUCK. LOOKS AS IT THEY JUST THREW THE BOXES IN MY HOUSE. PICTURES OF BOXES BELOW.
MY INFO:
MOVED FROM:
Sarah D.
[address redacted]
[city, state redacted]
I DID NOT PURCHASE ADDITIONAL INSURANCE. I HIRED US INTERSTATE VAN LINES OUT OF WEST PALM BEACH FLORIDA (HAVE REQUSTED INS INFO FROM THEM BUT NO RESPONSE AFTER SEVERAL ATTEMPTS. THEY THEN SOLD MY JOB UNBEKNOWING TO MYSELF TO SUPERIOR MOVERS OUT OF NEW JERSEY. MY CLAIM IS AGAINST THEM AS THEY MOVED AND DAMAGED MY FURNITURE.
THANK YOU FOR ANY AND ALL HELP.
REGARDS,
Sarah D.
Insurance company information: No response from them:
Description and Photo of Items Damaged during the move:
BEFORE DAMAGE-SOLID CHERRY KINCAID MIRROR/CHUNK OF WOOD BROKEN OFF TOP RIGHT CORNER OF MIRROR FRAME BY MOVERS
BEFORE MOVE BLACK DESK/AFTER MOVE DAMAGED BLACK DESK;DESK PROP BENT, DOESN’T HOLD DESKTOP UP ANY LONGER; MULTIPLE SCRATCHES THAT CANNOT BE REPAIRED BY MOVERS
ANTIQUE CURIO CABINET BEFORE MOVE WITH 4 LEGS-ANTIQUE CURIO CABINET WITH BACK TWO LEGS MISSING FROM MOVE-HAS TO BE LEANED ON WALL TO STAND UP NOW. COULD NOT GET SHOT OF BACK LEGS MISSING AS IT IS PROPPED UP AGAINST WALL AND DON’T WANT IT TO FALL IN FLOOR.
VINTAGE 1967 WURLITZER SPINET CHERRY PIANO BEFORE MOVE/TOTAL DESTRUCTION OF PIANO AFTER MOVE. I PAID EXTRA MONEY TO HAVE THIS MOVED WRAPPED, IN CARTON AND STRAPPED; NONE OF WHICH WAS DONE BY MOVERS THEREFORE RESULTING IN TOTAL DESTRUCTION, BEYOND REPAIR. DESTROYED BY MOVERS!!!! CANNOT BE REPLACED AS IT IS VINTAGE AND ARE NOT MADE ANY LONGER! PAID $325 EXTRA FOR PIANO MOVE. WANT REIMBURSEMENT OF PIANO AND REIMBURSEMENT FOR FEE PAID EXTRA FOR “BULKY” ITEM, PLUS DOLLAR AMOUNT CHARGED FOR INCREASED CUBIC FEET THEY CHARGED ME.
CHERRY DINING ROOM SET WITH 6 MATCHING CHAIRS,
HUTCH AND TABLE BEFORE MOVE. NOW I DO NOT HAVE A MATCHING 6 CHAIR SET THAT I HAD PRIOR TO MOVERS COMPLETELY BREAKING OFF BOTTOM OF MY DINING CHAIR. AMERICAN DREW FURNITURE NO LONGER MAKING FURNITURE; THEREFORE, CAN’T REPLACE RUINED CHAIR.
Story of Stephani N.
So, my story starts off like many of yours but mine has proof of them screwing me over.. and it’s still happening.
I clicked an add for Budget movers. So I thought I was working with budget for the first few weeks. I spoke to a guy he was very sale like soni had my guard up. I’ve never moved before so I’m already standing on one leg. He sent me the contract and the quote for my things. It’s about 420 cubic feet. I get one month free storage they load it up on their truck and deliver it to my house and EVEN build my shit for me. Only thing they didn’t do was pack our things. I said that’s fine. The guy even said it came with insurance and our stuff was protected.. found out later on it was the federal liability BS and not infact insurance.. either way I signed the contract gave them a 1k deposit and they said $700 is due upon pick up and $700 is due upon delivery. I agreed.
Of course the movers show up 3 weeks later and tell me I actually have 620 cubic feet worth of stuff and my beds won’t fit at all. So they said it’s an additional $950 I lost my shit on everyone called the guy who I’ve been texting and talking to.. come to find out he’s a “broker” and dosent even work for budget moving company.
He eventually stops responding all together. The movers at this point have loaded more then half my stuff and refuse to give me my stuff. So at this point, I toss my beds.. they “did me a favor” and brought it down to only charging me an extra $650 for the rest. I agreed and paid it because at this point I have no other choice. Lose 1k and get police involved, miss my trip etc.. or just eat $650 bucks.
So I paid it. i signed the movers paper work which is pictured below called Eden’s moving company. After I pay the additional money plus the $700 I already owed them he starts telling me he doesn’t have a CDL, this stuff happens all the time, you were scammed by a broker.. they always under quote.. etc etc. so I thought at this point this moving company was at least on my side.. they just take shit jobs from brokers.
Anyways.. now fast forward a month i started getting emails for my stuff to be delivered. I think it’s the broker ppl because the girl had the same name.. she said upon arrival my amount due is $938.. I don’t even argue I’m just like fine.. at this point. she says has to be cash or money order only. And I’m guess so that people can stop funds or cancel funds, again.. another red flag. But what can I do. They have ALL of my stuff.
So of course, the day before delivery the mover messaged me and says I can’t fit in your complex, we have to transfer to a smaller truck and that’s an additional $530 paid on arrival. I said what? Are you kidding me.? He said you signed the contract agreeing.. and sent it to me. I said but you can fit, semis come in here all the time he said no anyways. So I said you can just tell anyone you don’t feel comfortable driving somewhere and force them to pay extra? He said call manager, so I did we argue.. he was rude as hell of course. Didn’t help me at Al except told me I can meet the movers off site with a U-Haul, and they can deliver it into the U-Haul. I said so the benefit of having y’all bring my stuff has been what? He said it’s not his fault my broker didn’t explain all this. I asked him how big of a U-Haul I would need so how many cubic feet he tells me 500cubic feet would be more then enoug).. wait? Didn’t y’all charge me $650 for the EXTRA cubic feet I had a month ago?? I am sobbing and defeated and just agree to get. U-Haul and have them deliver it.
I texted the mover the actual driver and he said okay, I’ll text you address to meet at. I said okay, and how big of. Truck you think I’ll need? He said for 500 cubic feet you will need only 15th or truck.
I said they why were you going to charge me an additional $530 to deliver, at the bottom of the contract it says it’s only $350 if I need a shuttle service for 500 cubic feet or less he said that’s an old contract. I said that doesn’t matter, it’s a contact and it’s the one that I signed? He said they changed prices a year ago, call the manager.
So like, at this point what?! they can just change signed contracts and change pricing after all parties agreed? I don’t understand? Below is the text with the moving truck driver and also the text with my “broker” in the beginning before all hell broke loose. You can even see I named his contact budget movers because again I was mis lead. And of course I can’t access any of my brokers contracts anymore.
The movers still have my stuff.. and no one answering phones anymore.
How does this math make sense?
Story of Ronald H.
Ronalds Email to me (Terry M.) to Share his story:
Hello,
Thank you for compiling documents regarding issues with these moving companies. I, too, am one of those who have been taken advantage of. I have tried repeatedly calling, writing, and emailing with no success. Below is an email that I have sent to numerous email addresses on numerous occasions trying to recover a couple of lost items. I have also received someone else’s item that I would like to return to the rightful owner.
I will also be forwarding an email where I talk about sending my claims forms that were never paid.
Thank you,
Ronald H.
Ronald’s Story and Information:
Hello,
I am writing in regard to Alliance Job No: AL 5463233. I had my items moved from Revere, MA to San Diego, CA that were picked up 8/26/2020 and were stored for one month.
I am missing two items that I am hoping you will be able to locate for me. One is a Home Depot picture/TV box. It’s measurements are 42”x37”x6” and I have posted a photo of a similar box below.
The second item is more unique. It is 3 white cylindrical tubes that are taped together. It’s total measurement is 120” long by 3” in diameter.
In addition, I received a boxed item that is not mine. It appears to be a gray framed mirror or painting that was wrapped in cardboard and taped together. There is also a gray strip of wood that protrudes out of one side.
I would appreciate it if you could kindly see if you can locate these for me. You can call me at [phone redacted].
Thank you,
Ronald H.
Below is an example of the tube but the one I shipped was white
Example of Home Depot box
Ronald H.s Attempts to file a claim – delivery never confirmed:
From: Ronnie H. <[email redacted]> Date: May 27, 2021 at 7:47:49 PM PDT To: info@movingservicegroup.com Subject: Re: PACKRITE MOVERS Claims Form Lot #ER3015
Hello,
I am confirming that my claim documents were received on May 7, 2021. They came in a standard size dark yellow manila envelope.
The tracking number is 9405511108036869308878.
Could you please let me that you have received the documents?
Thank you,
Ronnie H.
Sent from my iPhone
On May 20, 2021, at 1:52 PM, Ronnie H. <[email redacted]> wrote:
Hello Ms. Ochida,
I mailed my documents via priority mail and received a confirmation that they were delivered on May 7, 2021.
Could you please confirm delivery?
Thank you,
Ronnie H.
Sent from my iPhone
Begin forwarded message:
From: Ronnie H. <[email redacted]> Date: April 8, 2021 at 6:07:05 PM PDT To: [email redacted] Subject: Re: PACKRITE MOVERS Claims Form
Hello Ms. Ochida,
Please see attached documents to support my claim for missing items.I will be mailing hard copies of these to you, as well. I moved from Revere, MA to Chula Vista, CA on August 26,2020 and my items were delivered on October 8, 2020 after being stored for one month. Upon the delivery I saw that several items were missing. I called and emailed multiple times before getting a response. I am happy that you contacted me and am hoping that you will be able to help me to find my missing items.
The items were in two containers. The first one was a Home Depot Picture/TV box and the other was more unique. It was a white cylinder tube that was 6 inches in diameter and 11 feet long. I would think that this particular item should be able to be located. Both items had the moving sticker on them, Lot #ER3015.
My attached supporting documents include signed Claim Form, Moving Contract and Order for Service, Packrite Mover Form, a copy of the letter that I mailed to Packrite, Alliance Moving Estimate, and Moving Services deposit payment.
I appreciate your helping in finding these items- they are very important to me and my family. I will also be mailing the attached documents but in the meantime kindly let me know what is needed from me. If there is anything else that you need please call me at [phone redacted].
Thank you,
Ronald H.
Ronald W. Hood, MS, MBA, PMP
Revere, MA 02151 § 617.233.0408 § [email redacted] § www.ronaldhood.com
On Tue, Mar 9, 2021 at 5:13 PM <[email redacted]> wrote:
Good Day,
You must file a claim in writing. Attached please find the claim form that you requested. Please fill it out completely and MAIL it back to the address on the form with any documentation that supports your claim. You can also email it as a PDF file so we can expedite your claim but you must also mail your claim to the physical address on the form.
Should you have any questions please feel free to contact us at any time and we will be happy to assist you.
Sincerely,
Rachelle Maureen Ochida
Claims Specialist
[phone redacted]
<PACKRITE MOVERS Claims Form- v1.docx>
<Packrite Movers Contract & Order For Service 1.1.pdf>
<Packrite Movers Contract & Order For Service Signature.pdf>
<PackRite Movers Page 1.1.pdf>
<PackRite Movers Page 1.1 Signature.pdf>
<Moving Services Job AL5463233.pdf>
<Alliance Moving Estimate Pg1.pdf>
Story of Nikki H.
Note to Terry M. (me) via email:
“No response from the company. My things are still gone. It's been 3 months.”
Nikki’s story
Attention: Authority Moving Experts DOT # 3403492 MC# 1095949
AKA Regions Relocations DOT # 3622582 MC# 1237999
AKA City Line Moving DOT# 3642908 MC# 1252578
I am writing to advise you that I have been retained to represent Nikki H. in any and all claims she has regarding her personal belongings that were picked up in Spokane, WA on June 25th, 2023 en route to Anchorage, AK.
After signing a contract months ago, my client still needlessly awaits her goods with no truthful response from your company as to where the goods are, or when they will be delivered. This company has changed delivery windows three times in the last two months, going from 30 days, to 42 and then to 90 days. As per Section 2 of the BOL provided AFTER my clients goods were picked up, the maximum amount of time for transport is 42 business days which would be, in fact, today's date (August 22nd, 2023)
In addition, as per the Federal Motor Carrier Safety Administration (FMCSA) you were required by law to provide the following to my client which you have failed to do so:
1. The names, telephone numbers, addresses, and USDOT Numbers of any motor carriers, when known, who will participate in transportation of the shipment.
2. The company or motor carrier identification number of the vehicle(s) that will transport your shipment.
3. One of the following three dates and times:
a. The agreed-upon pickup date and delivery date of your move. b. The agreed-upon period(s) of the entire move.
4. A complete inventory of the shipment that must be signed by both the mover and the client.
5. Each attachment to the bill of lading. The following three items must be added as an attachment:
a. The binding estimate
b. The order for service
c. The signed inventory list.
Also as per FMCSA regulations, you are required to transport my clients household goods in a timely manner. This is also known as “reasonable dispatch service.” If you are unable to meet either the pickup or delivery dates or provide service during the periods of time specified in the bill of lading, you were required to notify my client of the delay at your expense. You are required by law to advise Ms. Hilton of the dates or periods of time you will be able to deliver her shipment. And you must provide this information in writing.
Additionally, in spite of her binding estimate of $7078.00, her costs for the move more than doubled, even with her removing items from the inventory. This was unscrupulous at best and will be addressed in any litigation.
We have tried to reason with you. Ms Hilton has written over 15 pieces of communication to your company with nothing in return. These possessions include all of her childrens baby items, precious photos of lost family and things that have sentimental value to her.
This e-mail is a last attempt to secure her personal belongings. If these belongings are not in my client’s possession in Alaska by Monday, September 4th, 2023, we will simply file suit against all three of your business entities in the appropriate state courts in NJ, AK and WA and will also refer the companies to the appropriate regulatory bodies for prompt review and action.---Brian Goodman
Story of Leigh R.
This year in January I decided to move to Phoenix from Houston. I began to search the internet for moving companies. I used movers before in the past and thought movers would be my best option since I can no longer carry a lot of stuff and heavy items. I was also moving my piano and wanted it to be safe.
I came across United Best Moving and they said they would provide a quote and then find the best movers at the best for me. So I called them for my quote. The salesperson Johnny was very nice on the phone and since I didn’t have a lot of stuff I would pay the minimum cost to move and if I booked today with a deposit I would receive a discount. I fell for it and booked my move. I tried to call back to add more items since I wasn’t at the minimum price. I never reached him but spoke to someone in customer service and told them I wanted to change my list. This woman said no problem but the movers will do that when they pick up your stuff. We went back and forth and she wouldn’t change it for me insisting that I shouldn’t worry and the movers would do that.
I left for Phoenix previous to the movers Giovanni Van Lines LLC arrival and my daughter was going to take care of it for me. She called me that day and said the movers want an additional $2000 to move you. At that point I was stuck and agreed, my deposit of $1000 was not refundable. They picked up my items and took to storage until I found a place for my stuff to be delivered to.
I finally found a storage room and called to have everything dropped off there. The movers met me at the storage room, the semi-truck they showed up in looked like it had seen better days and door they opened to unload from was bent and had at least 1 hinge missing. This caused me great concern before they even started. As they unloaded my items the mover showed me where my furniture was damaged and told me to take pictures and text to the phone number I had. So I did. The ‘owner’ replied with you can have $100 and that’s all you get. I told him that wouldn’t even pay for one repair. He said fine you can deal with claims and that’s not insurance, you won’t get any more money. He was rude and told I wasn’t a nice person and didn’t deserve any help. I was also missing 5 boxes of items. The movers told me that some of the inventory stickers were missing and they weren't sure exactly which items were missing but thought it was all boxes. They suggested I do my own inventory later.
In total they damaged 4 pieces of furniture and lost 5 boxes of my belongings. This is not as bad as some stories I've read but it is still frustrating, stressful and upsetting to have this happen. Then they offer me $90 which was just insulting.
After waiting 4 days to get the information to submit a claim I started working on it. The claims process was not easy since I didn’t have a computer or internet service. They have unreasonable demands on how the file must be sent and make it as difficult as possible for you to submit a claim. I emailed repeatedly asking for a hard copy of the form so I could mail it to them, after several weeks they sent me a PDF to print out and said the claim had to be emailed and could not be a zip file. I spent around $50 to print out the claim form, get pictures printed and the information scanned to email to them. When I followed up they said they never received it. Here goes another $20 to have it rescanned and emailed. Approximately 30 days later they replied with an offer of $90 to settle and also wanted a notarized letter from that said I was giving up all my rights and couldn’t post any negative reviews or other complaints.
Needless to say I was very upset and angry at this point. I emailed them back telling them I rejected their claim and would not sign anything for them. Since then I have gone to small claims court and filed against them. I am still waiting for confirmation receipt from USPS. USPS says there was no authorized agent to receive it and they must go to the post office and pick it up. They have 4 days left from today and then it will be returned to me. I don't expect they will pick it up and I will be back at the courthouse filed for a default judgement.
If you are moving be very careful who you pick and don't use a moving broker they are just a front for thieving moving companies.
Story of Kimberly L.
My husband & I were moving from Alvarado, TX to Pocatello, ID in August 2022. In July, we reached out to Allied One (thought I was calling Allied Vanlines) who quoted us approximately $7,400. We spoke to Steve Mitchell, Director of Operations
ALLIED ONE MOVING AND STORAGE LLC. We walked through the house while on the phone, gave him a detailed list of what we had. It was a lot!
They sent Movers & Packers Relocation Specialists, three men, one didn't speak English at all, only Arabic. The other two spoke broken English & Arabic. They put all of our boxes & a lot of our belingings on our lawn & driveway, in the TX heat for 3-4 hours. Said they were waiting for a semi. It never showed. I called CS & spoke to a man who assured me this was a very reputable company & he would speak to the guy in charge as to why our price tripled once he got there. I wasn't at home at the time, so he never spoke to him. They put all of our boxes in a 24' UHaul & all of our furniture in a 26' UHaul. We wrote on the paperwork we wanted it delivered on Aug 19th. They took multiple 1 hour breaks, it started raining. They were there about 7 to 8 hours.
Aug 20th - I started texting & calling the guy that was in charge of loading. He never answered my call, his voice-mail was full & he wouldn't respond to text. We did not get our stuff on the 19th, no phone call no explanation as to where our stuff was. I called the Customer Service line on Aug 22nd, I believe I spoke to a lady, maybe Maria or Camille. She was very rude. She said "did you READ your contract? We legally have up to 30 days to deliver!!" I said, "it's flooding in TX & I want to know if our stuff is in TX flooding?" She said she couldn't tell me for sure, but it was probably in a warehouse in NJ! She would call me back IF they had an update. I said "no! I want to know if our stuff is still in TX!!" She was really hateful & said the movers were very busy & she couldn't just call & find out, she'd have to call me back when she hears from them. On Aug 23rd Camille called me back, was very rude & said our stuff was in transit, it was already in Idaho & we would have it on the 30th. We knew that wasn't true because we are in the southern part of Idaho & it wouldn't take a week to get here from TX much less somewhere in Idaho. She said they would call me 24 hours ahead of time to give delivery time. 29th I called because we had not heard from them, they said they'd call & see if they could find out & call me IF they had an update.
30th I called at 7:44am, they said they didn't know where our stuff was or why it wasn't being delivered that day. They said they'd call the movers & call me back IF they had an update. I called at 3:47pm & got the same response.
My husband called the main guy that packed up our things & he answered. He told my husband he would find out & call him back.
On the 31st, Aunt Deborah called M&PRS at 11:46am & spoke to Jennifer. She was very defensive & rude, almost hostile. She said SHE did NOT tell us it would be delivered on 29th, that was the broker & she would not take responsibility for their words. She said she looked it up & we would have our stuff in 3-4 business days. She said they legally have 30 days from the first requested delivery date of Aug 19th, so 41 days to deliver. My husband never heard from the mover & he won't answer his call. He left 2 messages. Jon also called Allied One & kind of chewed them out for subbing out the move & not telling us & for not knowing where our stuff is. He said they had up to 14 business days to deliver, which would have been 29th. He told Jon he would find out & call back. As of 9:16am, September 1st he still has not returned the call. We got a call on Saturday, September 3, 2022 that our stuff would be delivered Sunday, the 4th. We called the police to do a standby. They were to be there at 2p, they arrived around 530p. They had one Penske truck. I refused to sign or pay until we knew where the rest of our stuff was. The police separated us & came back & said the rest of our things were in a storage unit across town. Literally two blocks from our apartment. Our guess is it had been there the entire time!
We paid cash upon delivery. Total of approximately $20,000. I have receipts for all payments. I have screenshots of all of our calls.
Thank you for doing this!!! We pray they are stopped! This was our worst nightmare!
I'm attaching one of the emails from Steve with his info.
~Kimberly
Story of Heidi G.
Typed account taken from handwritten notes of Heidi G..
Typed by Terry M.
So Movers & Packers held our items for 30 days. Meaning they stored them for us. We had finally found a home to rent in Lee Summit, MO. I called Movers & Packers to leth them know the address to deliver our stuff. When I finally reached someone, she told me that we had already given an address to send our things to. I told her we had not. Told her we just found out the address. She game me the address of 4535 E. 46th St. S Independence, MO. Told her we did not call with any address.
I then remembered that he told me when he was loading the 2nd truck that we only had a portion of that truck because he had another pick up for the rest of that truck. So after fighting with her for some time, she finally said they will deliver July 6, 2022. At that time I needed to come up with the other ½ of the money for the move. We moved from Minnesota to Lee Summit. MO. When they got to the house, they would not do anything until I had the rest of the money.
They would not start unloading until they had the rest of the money. They also would not take any type of payment but money orders from the Post Office. So I drove quickly to the closest post office. Thank goodness they were not really busy. Got several money orders to make up the rest of the money. Then the 2 guys opened up the truck and I looked at all of the items coming off the truck & it all was either damaged or looked like was sitting in about 2 inches of water wherever they had it. As I looked, items were missing and damaged. They even damaged some of the totes. Some of the totes were new for the move and had tops. We got them back damaged and with no tops. Attached are lists of damaged & items missing. Also attached is the invoice from them. To get more room in the truck, I had to pay them more money. I also have pictures from the day & the guys taking the items off the truck.
P.S. let me know where I can send pictures of some of the items I had before the move and when getting items
Notice the BOL has no information filled in:
Story of Michael D.
Moving solutions in Nashville.
Top moving solutions
Real Movers LLC
On the phone I was told there would be no contracting. The truck would be 2600 cu/ft.
Moving company was 12 hours late. He was contracted. He also sub-contracted laborers. They were 4 hours late. They were supposed to pack 30 boxes at $30 per box. I was charged per box. They packed 5 boxes. They loaded about 1/10 of the things agreed upon when discussing on the phone. The truck only had 800 cu/ft and couldn’t hold anything else.
I did receive my items but they were very damaged and used movingclaims.net as their claim. I was quoted and contractually obligated for $3300. I ended up paying $6100.
I would also like to add that before he told me the price hike he already had put all the things that could fit in and refused to unload it.
Story of Tom S.
Details in body of complaint
UNITED STATES DISTRICT COURT FOR THE MIDDLE DISTRICT OF FLORIDA
CIVIL ACTION
Thomas S., )
Plaintiff )
) vs. )
)
SAFE SHIP MOVING SERVICES; ) TOP RATED MOVING VAN LINES LLC; ) and JOHN DOES 1 thru 4, )
)
Defendants )
COMPLAINT FOR RELIEF AND DAMAGES
Plaintiff, Thomas S., proceeding pro se, brings this Complaint against Defendants
Safeship Moving Services and Top Rated Moving Van Lines LLC.
I. Introduction A. Parties
Plaintiff, Thomas S., is a resident of Florida.
Defendant, Safeship Moving Company, is a moving company organized and existing under the laws of Florida.
Defendant, Top Rated Moving Van Lines LLC, is a moving company organized and existing in New Jersey and subject to the laws of Florida.
Jurisdiction and Venue
This Court has jurisdiction over this matter pursuant to 28 U.S.C. § 1332 because there is complete diversity of citizenship between Plaintiff and Defendants and the amount in controversy exceeds $75,000, exclusive of interest and costs. Venue is proper in this district under 28 U.S.C. § 1391(b) because a substantial part of the events or omissions giving rise to the claim occurred in this district.
Facts
In June 2022, Plaintiff Thomas S. contracted with Defendants Safeship Moving Company and Top Rated Moving Van Lines LLC to move his home furniture and goods, as well as his office furniture and goods from Brookline, MA to FL.
Defendants, together and/or separately, provided an estimate for the amount of cubic feet required for the move, which Stalcup accepted.
- We later spoke to safe ship QA person who later said that we needed more space for the office items, and listed the items to be moved for the office as well on the original quote. And charged us an additional deposit to pick up the office items.
When the moving truck arrived, the driver informed Stalcup that there was not enough space in the truck to move both the home and office goods, despite the prior estimate.
As a result, Stalcup was forced to request a second truck and a new quotation from the Defendants to move the office supplies. Stalcup did so, and a second truck picked up his office furniture and goods approximately one week later.
When the first truck arrived in Florida with the home goods, Stalcup carefully measured the cubic feet and found it to be less than half of that which the driver informed him on the first pickup day in Massachusetts.
Stalcup also noticed that the center leaf of an antique table was missing, along with all of the table's connecting hardware.
Stalcup also found several home items damaged, including two flat screen televisions, suitcase and a stand-up light.
Stalcup immediately informed the movers in Florida and Top Rated Moving Van Lines
LLC of the missing and damaged items, as well as the cubic feet discrepancies.
Stalcup called back several times attempting to locate the antique table top, to no avail. It remains missing to this day.
Seven days or more after the second truck picked up our office items, we did not receive them, so we called the “Top Rated” company to inquire. Someone named “Doris” answered and we informed her of the 1000+ cubic foot discrepancy in the first truck with the home items.
Doris asked how we would know about this discrepancy, and we informed her that we took before and after truck-offload photos showing it.
Doris then hung up the phone on us.
Doris later called back, but would not allow us to speak freely and stated that we would
NOT be receiving the office items until this is resolved.
We told her that we were told that we would receive the items within five to seven days of pickup, and she answered that she “didn't care” and said that the written contract allows for two weeks.
We then called the local Pinellas County Florida Sheriff's office, who sent an officer to our home. We relayed the above to him, and he personally called Doris.
After that call, the officer informed us he had difficulty speaking with Doris and getting her to listen to him, until he asked if she would rather communicate directly with the local police in New Jersey, where the “Top Rated” company that employs Doris operates.
Doris then allowed him to speak, and he made it clear that the “Top Rated” company must provide our office items to us.
The office items arrived in Florida one week later than we were told, and we photo documented all items as they were offloaded, proving they took up less than 500 cubic
feet.
Based on our photos, all items moved, including all home and office items, took up no more than 1400 cubic feet, just as originally quoted. This was also well within the 2000 cubic feet available in the first truck.
Counts
Count I: Breach of Contract
Contract Formation: Plaintiff entered into a contract with Defendants for the moving of his home and office furniture and supplies from Massachusetts to Florida.
Defendant's Breach of Contract: Defendants breached the contract by failing to transport all of Plaintiff's goods in one trip and by damaging some of the goods during transport.
Plaintiff's Damages: Plaintiff suffered damages as a result of Defendants' breach of contract, including the cost of a second, unnecessary contract to transport the office supplies, damaged goods, and the conversion of an antique table leaf and related antique parts.
Count II: Fraud
Misrepresentation: Defendants misrepresented the cubic feet required for the move, leading Plaintiff to overpay for the move and contract for a second move for the office supplies.
Knowledge of Falsity: Defendants knew or should have known that the cubic feet estimate was false.
Intent to Induce Plaintiff's Reliance: Defendants intended for Plaintiff to rely on the false estimate in order to secure the contract and payment.
Justifiable Reliance by Plaintiff: Plaintiff relied on the estimate to his detriment, as he overpaid for the move and contracted for a second move for the office supplies.
Damages: Plaintiff suffered damages as a result of Defendants' fraudulent misrepresentation, including the overpayment for the move, the cost of the second move, and the loss of value of the antique table due to the missing inner leaf and hardware.
Count III: Fraudulent Misrepresentation
Misrepresentation: Defendants misrepresented the cubic feet required for the move, leading Plaintiff to overpay for the move and contract for a second move for the office supplies.
Knowledge of Falsity: Defendants knew or should have known that the cubic feet estimate was false.
Intent to Induce Plaintiff's Reliance: Defendants intended for Plaintiff to rely on the false estimate in order to secure the contract and payment.
Justifiable Reliance by Plaintiff: Plaintiff relied on the estimate to his detriment, as he overpaid for the move and contracted for a second move for the office supplies.
Damages: Plaintiff suffered damages as a result of Defendants' fraudulent misrepresentation, including the overpayment for the move, the cost of the second move, and the loss of value of the antique table due to the missing inner leaf and hardware.
Count IV: Conversion
Ownership of Property: Plaintiff owned the antique table and all its parts, including the inner leaf and connecting hardware.
Defendant's Conversion of Property: Defendants took the inner leaf and connecting hardware without permission, and converted it to their own use.
Plaintiff's Damages: Plaintiff suffered damages as a result of Defendants' conversion of the inner leaf and connecting hardware, including the loss of value of the antique table due to the missing parts.
Respectfully submitted this 9th day of May, 2023.
/s/ Thomas S. Thomas S., PhD 961 Kent Ln.
Palm Harbor, FL 34683
[phone redacted] stalcupt@gmail.com
CERTIFICATE OF SERVICE
I certify that the foregoing document should soon be served via Priority FedEx mailing service to the named Defendants.
/s/ Thomas S.
Dated: May, 9, 2023 Thomas S., PhD
Story of Katy M.
Katy M.
September 1, 2022
SHARE OUR STORY
For those who have been requesting I post the full story so everyone can share!
Please don’t comment with statements about what we should’ve or shouldn’t have done, I’m simply sharing this story so no one else goes through this.
We did a full PPM from Washington to Panama City, Florida. We contracted United to move the our HHGS and we’re given our estimate in advance. We were told the estimate would not change.
Our stuff was in 2 storage units and they showed up to move our stuff to Florida on 7/5. When the movers showed up they said United wanted $30k total to move everything. We backed out of the contract and scrambled to figure out a last minute solution. The workers who showed up were subcontractors with a company called Movers and Packers Relocation Specialists ([phone redacted], USDOT #3539058, 85 Wargaraw Road Hawthorne, NJ 07506) and offered to move our stuff for .93 per pound plus a fuel surcharge fee. We agreed to this and explained that we needed an empty and loaded weight ticket. United transfers our original deposit of around $3400 and we get handed an empty weight ticket and off our stuff went.
Our HHG’s arrived in Florida a few days later. A week goes by and my husband receives a weight ticket and a new bill of lading (estimate) stating we owe over $20k. While reading the email and weight ticket, we get red flags. My husband lets the moving company know we would like a re-weigh because none of the information on the loaded weight ticket matched the information on the empty ticket. They’d taken a picture of it and excluded the name on the ticket and the weight station was in an area that we 100% knew they didn’t drive through.
We don’t hear anything back in regards to the weight ticket and are told to expect our HHGs on 7/28.
We get to our house on 7/27. Halfway through the day on 7/28 we call and ask when to expect the movers along with the new weight tickets and we’re told they’re not going to be able to deliver our stuff for at least 2 weeks. Not entirely alarming but it didn’t sit right with us. So we call every week and check in on when they’ll be delivered and remind them we need new weight tickets. This goes on for 5 weeks. They’d told us they had 30 days to deliver our stuff and we initially were hopeful that things would work out. But the longer this goes on the more worried we become.
Last Friday 8/26 my husband calls them for the second time that week and reminds them their 30 days is up on 8/28. They tell us we need to wire over $10k so we can get the process moving, my husband reminds them about the weight tickets and they say they’ll call us by the end of the day to schedule a time to meet at a weigh station.
Monday comes around and we still haven’t heard from them. We knew this was likely to happen but hubby’s unit gave him time off to deal with everything.
We still don’t hear from the moving company so we make a phone call and ask them where to meet the movers and are told we’ll get a call with a time and place. The driver calls my husband and says everything is being set up. And then we never hear back from them.
8-8:15 at night the movers show in 2 box trucks up out of nowhere. They demand $10k to unload our stuff and hubby asks them for the weight tickets. They hand my husband photocopies of the loaded weight ticket but no copies of the ticket from the empty trucks.
My husband lets them know that he doesn’t feel comfortable accepting the delivery without the proper documentation nor does he feel comfortable transferring another $10k without a said documentation to show that is what we actually owe. He then calls the moving company and is told that he just needs to wire the money and we’ll get our stuff and that they’ll weigh the trucks once they’re empty and give us a refund IF we deserve one. My husband politely tells them he doesn’t feel comfortable with that.
The driver and him start getting loud and I’ve had enough so I call the police. They come out and spend the better part of over an hour running interference. They try talking to the moving company but at this point they’re ignoring our calls. The drivers keep telling us all we have to do is pay them and they’ll unload. We explain time and again why we don’t feel comfortable with it. They tell us if we refuse the delivery that they’ll charge us an additional fee. The cops are still present and we remind them that they showed up after normal business hours without calling and didn’t show up with the right paperwork and that they realistically shouldn’t get away with that. The cops agree and the movers get in the trucks and drive off. Before they leave they promise we’ll get our stuff and they will make sure we’re not charged for a redelivery fee because of the situation. They say they’ll come back the following day and we’ll figure things out.
They don’t call or come back. Tuesday afternoon I get a call from my husband saying our stuff is leaving the state. The owners secretary called my husband and informs him that we have 30 minutes to wire them $20k or else we’ll never see our stuff again. My husband says we realistically can’t do that and asks why we went from $10k to $20k overnight. (I know this is confusing but at this point they’re trying to get over $30k from us to give us our stuff back).
He nicely asks for a re-weigh and the proper documentation so we can all go on our merry way. The secretary gets the owner on the phone (he can’t even be bothered to call my husband, she places the receiver of the phone to hers so the owner can communicate that way ) and the owner tells my husband “Fuck off, I’m never giving you your shit it’s coming to New Jersey and I’m getting rid of it, you’ll never see it again”.
At this point we call the Sheriff’s office to update them on the situation and we call FHP to try and stop them from leaving the state. Despite everyone’s best efforts our stuff isn’t able to be stopped since this has been deemed a civil and not a criminal case.
We’ve contacted hubby’s command and I’ve contacted media and local military liaisons to assist us with our situation. We’ve filed reports with multiple local and federal agencies that we’ve been advised to.
We’re all exhausted and my children are absolutely devestated. We’ve lost everything that we couldn’t bring with us. This was the one time where our photo albums and sentimental items didn’t get separated. We had to move from our house quickly in April and didn’t get time to separate and organize because it happens so fast so I didn’t know where any of it was.
Now we play the waiting game and we know that realistically, we’re probably not going to see any of our stuff again. We hope that we do but it’s not looking promising.
There’s more that I’d like to share here but since we are involved in local and federal investigations I’ll update as I can.
Thank you for taking the time to read our story. I just want to make sure this doesn’t happen to anyone else!
Story of Josh K.
Our story:
My girlfriend and children were relocating from VA to FL. After receiving quotes for U-Haul trucks with other financial factors, I inquired online for a quote from what appeared to be reputable moving companies offering state-to-state moving. Thereafter I received numerous calls and emails soliciting my business. I turned down numerous calls as they stated they were a broker. I was then contacted by “Susan” at Lucrative Van Lines. She stated she was not a broker and was definitely well spoken. She stated with the amount of belongings I listed it would be around $2,000. I stated it would be best if she spoke to Sarah as she could provide an accurate account of belongings and pictures as I am in FL.
Sarah called stating the estimate was only $1,400 and she placed a deposit and scheduled pick up for 6/27/23; however the mover called around 5:00 stating his helper did not show up and he already had a box truck filled and could possibly make it after 8:00. Sarah informed him she was leaving early and that wouldn’t work, but he could pick up the belongings from her family the next day. He agreed, subsequently showing up (alone) on 6/28/23. He looked ag the belongings and immediately said “this is more than they quoted. They do this all the time. It isn’t going to be $1,400.” He then stated it was going $2,300. Sarah already being en route to FL she told her step father it was fine- as this was still a favorable quote. After he loaded the truck he said the cubic feet exceeded what he thought again and it was $2,800. Sarah’s stepfather dad signed and he left.
When I received a picture of the receipt I ask “who is Movers and Packers.” Within 2 mins of Google searches, I knew what had happened
I personally spoke with the Mover an hour or so after picking up the belongings and he sssured me they would be in Pensacola, FL within 72 hours. I ask if he was personally bringing them and he said “about 70% sure.” I ask if he parted that he provide me with contact of delivery driver. He agreed. I tried to call a couple days later- he would not answer. I called 3-4 times. No answer. So I sent him a picture of himself of the Ring Camera and he immediately called. I accused him of stealing and let him know everything I found out about this scam- the conversation was very combative and I heard a woman in the background say “who is that? Who is that?” And he responded “he’s calling me everyday all day about his stuff.” She said “then give him his family’s stuff.” The woman got on the phone and I ask her if she had children and she said replied she did, so I told her it’s a real shitbag move to steal children’s belongings, birth certificates on and on. She gave back the phone telling the Mover “give them their stuff!” He got back on the phone assuring me he was calling his boss and he would call me back in 20 mins. He didn’t call. I blew up his phone with calls. I started sending him messages placing the situation in perspective.
I called Lucrative Van Lines and it was if they no longer even existed. I now spoke to “Elizabeth” and she was polite. She never ask for another payment outside of the $500.00. Days went by and when I called the update provided was “I’m waiting for dispatch.” After a few more days when she provided thisresponse, I replied in a direct manner, “why don’t we call dispatch and find out where my family’s items are then?!?!?” The conversation quickly escalated with Elizabeth stating “we’ll you never sent second payment.” I informed her my family’s belongings have never been accounted for since picking up from VA and I will never send more money! She ultimately hung up and blocked me from calling the Lucrative Van Lines number.
It is now claimed our belongings are in a warehouse in NJ for non-payment.
At this point I was well aware this is simply fraud/extortion. I also knew at this point “Susan” and “Elizabeth” didn’t exist; it was all Jennifer Tattoli. I started messaging Jennifer Tattoli on Facebook Messenger telling her I would diligently work to get the attention of US Attorneys that deal with cases of higher complexity of interstate commerce, extortion etc.
I contacted the US Attorneys office on NJ. I sent emails to the FBI that have been pursuing them for quite some time.
I then contacted local law enforcement where the offense took place. I felt with the information the mover provided, his picture and a few officers willing go assist me with recovering my family belongings, ill intent, extortion and/or fraud could be proven on a state level at the least.
I found out the mover rented a UHaul 13 miles from the residence where he picked up the belongings, only to drive back to load up the Penske truck he parked at the storage facility. He only placed 32 miles on the rentedtruck before returning it after hours, so evidence showed he merely took the $500 deposit to rent the truck so the Penske truck wouldn’t be seen or traced! I had the receipt of the rental truck with the legal name of the Mover and investigators in Shenandoah County.
On 7/21/23 Sarah received a text stating our items would be delivered within two and a half hours and we needed to pay the remaining balance with cash or money order. When they arrived they stated they would not open the back until we gave full payment. I let him know that would never happen and he opened the truck and I jumped in. He told me to get out and I let him know I wasn’t getting out. After seeing my family’s belongings Sarah paid the balance and thankfully we got our stuff and it was not damaged.
I hope the very best possible outcome for everyone that is a victim of these individuals that prey on families during more vulnerable times.
Story of Patty P.
They scammed us and caused $27,000 in damages
Carrier: Movers and Packers Relocation Specialists
Date of delivery and damage/ loss 8/21/23
Computer tower with personal information and all hardware is missing.
Photos of delivery and damages:
Story of Nelson R.
2023
We, started our first talks with Safe Ship, towards the end of June…. We, had done a random Google search, & moving company popped up as # 1…. At the time, I did not know they were a “ broker “ and I didn’t read the reviews… There was something that didn’t feel right with Safe Ship, so my girl friend decided to read their reviews like 2am in the morning, because she couldn’t sleep… She woke me up, to bring to my attention the horror stories, that she was reading. By this time, I had already sent them a 2,100$+ deposit. The deposit, that I sent was via wire ( ACH ).
I did not know, at the time that Safe Ship requires customers to send a wire, so the customer can not get their money back as easy…. I went to my bank and I called other moving companies, that informed me that my money was gone… By this time, I was confused on what to do. I even considered doing the move myself …I called and brought to the attention of Safe Ship, the reviews that I read & the horror stories customers, are experiencing. They simply, turned it around and blamed the reviews on the customers…. Safe Ship, said customers are liars. Customers, will say they only have 15 boxes and they actually have 30 boxes.
So, I made sure they were aware that I wasn’t one of these “customers” and I DO NOT want to get over charged as I am on a tight budget…. So, in order to supposedly prevent this from happening to me. I went over my inventory with Safe Ship, a total of 3 times !!!!! 3 times, I went over my quote to be fully transparent and so I know what I am and not paying up front…. I was given a estimate quote for 600 Cubic Sq. feet ….
Again, I reemphasized that I did NOT want to be over charged, Safe Ship assured me that there shouldn’t be any changes & if I encounter any problems to call them up and they will resolve it….. Since, Safe Ship is a broker they subcontracted my move to another company by the name of Petra Pro Movers…. Moving day, arrived, Petra Pro Movers arrived, driver gets out of truck to look over my inventory before they load…. In a instant, without fully walking the whole apartment he said my move is NOT 600 cubic square feet, instead it’s … 1,200 cubic Square Feet !!! Double !!!!!
What I had expected to pay , my bill instantly was instantly thousands of dollars MORE than what I expected to pay. I called, Safe Ship to see if they were able to help me they answered the phone said they were going to handle it and disappeared…. I was extremely angry, the driver reduced my payment by a few hundred dollars to calm me down. I was already in a situation where it was the end of the month and I had to vacate. I felt force to deal with these fraud scammers because I didn’t want to lose the money I already had sent them as a deposit…. I am extremely hurt, and angry at what happened to me and what is happening to hundreds and thousands of un-expecting, customers… To jump from 600 Cubic Square feet to 1,200 Cubic Square feet - IS NOT a “ estimate “ it’s a brand new quote ….
Monica Frank-Budd
NEVER USE AMERISAFE! You will never see your stuff again!
We learned a very expensive lesson.
We were not told that Amerisafe subcontracts their work out. 3 young college age kids show up in a rental truck from Enterprise. When we asked where our stuff would be going, they gave us the address below. When we googled it afterwards, it is a Townhouse! What!
We called Ryan at Amerisafe and he said, no it’s at a nice facility near there Um, then why did the movers not give us that address?
The movers then didn’t take all our stuff, as promised, and was going to another customers house so they could only fill the truck partially with our stuff. They scammed more money from us charging us for boxes and wrap (most of our stuff was already boxed and we’re trying to charge us for extra).
They had us sign a paper with our top three dates for delivery… They didn’t make any of those dates, we tried calling the movers, no answer. Called Ryan and he finally got ahold of them, and promised the movers would be there Sunday.
Nope, there was excuse was their truck wasn’t running. You know, the rental from Enterprise. Then Ryan promised us Wednesday, so my husband takes 1/2 day off work. Nope, no show again. We will probably never see our stuff.
Informational Flyer
Attached is a flyer I am creating to distribute.
This is a draft version and changes will still be made.
The intent is to eventual get something like this visible to homeowners who may be seeking to hire a mover.
FRONT
BACK
Details Provided from QR Code – next pages
Below are “red flags” to be aware of when hiring a mover.
This list was created by a victim of a moving scam to raise awareness of moving scams when hiring a mover.
Information was obtained from internet research as well as from personal experience and the stories of multiple other victims. These items are informative only and we do not guarantee the information provided will be enough to avoid being a victim of a moving scam. The intent is to raise awareness and hopefully help others have a successful and safe move.
Research. Start your research on official pages such as Better Business Bureau, Federal Motor Carriers Safety Administration and The Department of Transportation.
Better Business Bureau (www.bbb.org).
Federal Motor Carriers Safety Administration (https://safer.fmcsa.dot.gov/CompanySnapshot.aspx)
Websites should provide company addresses and DOT numbers and information on their registration and insurance. Check the status of all parties. You can view physical addresses on sites such as Google Earth. Scam movers’ offices may not be where indicated, in poor condition, or simply do not exist.
Check the company information at www.protectyourmove.gov or https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Brokers vs. Movers. Brokers are intermediaries between you and the actual hauler/ carrier. Brokers do not physically move your furniture. Brokers may hire repeat haulers, some hire from places such as Craigslist and know nothing about who they are hiring, and others may be partners with the scam haulers. If you are using a well-known moving company, you should work with the same company throughout the entire process.
Get names. If you use a Broker, ask for their name and insurance etc. and also the name and DOT number of the Carrier they will be sending. Research both companies. Brokers and Haulers often use names similar to large well-known companies. Write down all contact names and numbers as well.
The company only does phone estimates. Get an in-person estimate. Scam companies are often not local to you and cannot provide in-person walk-throughs and estimates. Virtual estimates are not the same and can provide them a loophole later-on when discussing inventory.
They do not want to itemize your load. Get EVERY item itemized. Make your own list and compare it to the estimates list. Make sure every item is listed. Movers are required to provide you with an inventory checklist.
They charge by cubic foot. The estimate should be by poundage, not cubic feet. Cubic Feet is a
“guess” and easily “miscalculated”. Poundage can be verified by truck weigh scale tags and vehicle GVW. The hauler should know the GVW of their vehicle. The GVW should also be listed on the vehicle itself. A common scam is for the hauler to arrive and immediately declare that the cubic footage was under-estimated by the broker and demand more money for your quoted job, or require you to pay more to get a second truck. Ask for GVW on the truck and weigh scale tickets.
The company will not put an estimate in writing. Never hire a mover without a signed contract. Read the contract thoroughly. Sign a paper copy – don’t esign. Get multiple quotes from different movers.
Quotes and contracts should all be in writing and not verbal. If the document is electronic, read it word by word and inspect any “check boxes” to make sure they are not pre-checked for you.
The contract looks different when you sign than when you previewed it. Sign a paper copy only, avoid e-signing, and compare all versions of contracts to make sure nothing has been omitted or added. contract.
You received a suspiciously low bid. If it’s too good to be true, it usually is!
The mover demands a significant down payment. 20%-30% of total moving cost is an average for a down payment, and no other money should be required until your items are delivered. Scammers often demand more money at pickup (or new contracts, or both.) Scammers may also hold your items hostage and demand money – these are known as a “rogue mover”.
The contract states “cash or money order only” – Though doing business in cash isn’t illegal, it makes these payments hard to trace if you have a dispute. Always use a secure form of payment. Ask what type of payments will be accepted.
Record the process. If your state laws allow, recording the process can help with disputes later on.
Place GPS trackers/ air tags/ or the equivalent in your belongings Use one or more tracking devices inside your belonging to be able to track the location of the trucks and your belongings.
Check with your homeowners or renters’ insurance. See if your homeowner’s insurance has companies they recommend. Check to see if they cover your items during a move.
Ask friends for references.
You are pressured to make a decision and deposit immediately. Always take time to review and compare quotes.
There are blank areas on the contract or Bill of Lading. Never sign a contract that is not complete. If there are blank areas they say will be filled in later – do not sign! They should provide you with a stated “delivery window” on the contracts.
The company must review YOUR rights and responsibilities. Licensed movers must provide their customers with a booklet titled “Your Rights and Responsibilities When You Move” before interstate moves. The booklet is designed to help you understand the moving process and protect yourself against moving fraud. It covers estimates, contracts, insurance, dispute resolution and tips for a successful move. However, if you’re working with a local or intrastate mover, the requirements may vary depending on state regulations. Check your local laws to ensure your rights and responsibilities are covered.
You are better off canceling your job before your items are loaded. If your gut feeling says you are caught in a scam, cancel before your items are loaded. You may lose your deposit, but you may avoid being scammed further.
The company has gone through several name changes or has multiple DBA’s (Doing Business As). Frequent name changes can be a signal of avoiding past negative reviews or legal problems, or lack of authorization. Check the DOT numbers and the DBA’s.
The mover insists its quote is “ironclad”. Quotes can change if you add more items or require more work to be done (i.e., maybe you originally planned on boxing your items but now need the company to box for you.) Get a new contract with agreed to terms from your original company. If you receive a “binding” estimate, get details what that means. It’s common to give a binding estimate that changes at walk-through. A binding estimate should not change.
Trust your gut. If something feels off about a moving company, change companies. Trust your gut!!
The insurance supposedly covers everything If a mover claims its insurance covers absolutely everything, be skeptical. Ask for details. “Free” moving protection averages 60 cents per pound per item, meaning the company reimburses you that amount for the weight of all your belongings if they're damaged, destroyed or lost. So, your heirloom artwork that weighs 5 pounds would be insured for $3.00. Full coverage costs a bit more but is worth it. Use your own independently researched insurance for your move. Be wary of using an insurance company that the broker or carrier suggests – they could be part of the scam.
The moving truck is not marked or is a rental. Brokers do not own trucks. Haulers often use U-Haul or other rented moving vans or arrive in unmarked trucks. A reputable moving company usually will have their own trucks and signage on their truck.
Inspect all your items at delivery. Do not sign a receipt until all your items are unloaded and inspected upon delivery. Make note of all damage.
The company has mostly 5-star reviews. This sounds counter-intuitive, but fake reviews are very common. Check the complaint history and read the negative reviews. Use trusted sites such as FMCSA and BBB.
Make sure to have a plan B. If a carrier arrives, and things begin to go wrong or you have a bad feeling, cancel! At this point, your move date is close and scammers rely on this. They know you are now on a deadline. They know you NEED to move. They will keep your deposit, but you’ve stopped your losses.
Options for a backup plan could be:
Hiring friends and family to help you move yourself.
Have a second moving company that you are comfortable with as a backup.
Move all your items into a local storage unit until you can organize a legitimate mover to bring your items to a new location.
Conclusion
For me, compiling this document was partly therapeutic as I’ve never been victimized in such a way; but, it was also to bring this situation to all of you in a very unavoidable manner. 100 plus pages presented to you from multiple victims – we are all asking for help.
Do you see us now? Do you hear our pleas for help now?
Individually, it feels like we are all just a whisper to agencies we report to. Like we are complaining of a minor annoyance. I want to shout and scream and get your attention! I hope this document has in some way done that. There’s a new victim nearly every day, a new story every scam.
Every one of us who has contributed to this document, or is part of these Facebook groups, wishes to protect every homeowner that may be “the next” person taken advantage of. But we need all of YOU to desire to protect homeowners too! We need all of YOU to make changes. Make a difference.
Homeowners need Federal, State and Local governments help, as well as the media’s help for awareness, and to stop the cycle of these moving scams.
Please act now and
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