Helix Moving and Storage
Strengths
- 4.9/5 from 1,072 Google reviews — strong volume and rating
- BBB A+ accredited since 2018 with 0 complaints
- USDOT 2358272, MC-809296 — authorized for interstate household goods
- 0 crashes in 24 months, 0% out-of-service rate (0 of 9 driver inspections, 0 of 4 vehicle)
- 8 trucks, 17 drivers — solid fleet for a mid-size mover
- 230,000 miles reported in 2025 — active operational volume
- Crew members praised by name — Daniela, Tom, Hugo, Orlando, Carlos, Daniel, Fidel
- Long-distance capability praised — MD to VA moves with zero damage reported
- Owner responds to all Google reviews with detailed explanations
- Accepts wide range of payment methods including Zelle, Venmo, PayPal
Red Flags
- Contract included clause prohibiting negative reviews — company offered revised pricing contingent on signing non-disparagement agreement
- Price inflation after loading — reviewer quoted $1,300, movers demanded $700 more and locked the truck until paid
- Foreman directed customer to choose low-value insurance option ('60 cents per pound') without explaining what it meant
- Legal entity is Interstate Relocation Inc — operates under DBA 'Helix Moving and Storage'
- Original USDOT 2596855 (listed on BBB) is INACTIVE — now operates under USDOT 2358272
- Multiple items damaged on delivery — glass boards shattered, furniture fell apart, exercise equipment broken
- Unexplained delays — 20-minute drive took nearly an hour with no explanation
- Reviewer questions authenticity of positive reviews
FMCSA Record
USDOT
2358272
MC
809296
Status
Active
Crashes (24mo)
0
Fleet
7 trucks
Drivers
17
Insurance
On file
BBB Profile
Rating
A+
Accredited
Yes
Complaints (3yr)
0
How Helix Moving and Storage Compares
Google Rating
People
Owner: Dusan Dedek
Reviews
6 reviews across Google. 3 positive (50%). 3 negative (50%). Average: 4.9/5 from 1,089 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | We had an excellent experience with this moving company from start to finish. They confirmed the appointment 24 hours in advance and even called 30 minutes before arrival — communication was clear and professional throughout. Daniela and his team were fast, efficient, and careful with our belongings. Their pricing was very affordable for the level of service provided. | Gabriela Van Sickle | |
| 5/5 | We recently moved from Maryland to Virginia and had an excellent experience. From start to finish, they were extremely professional, efficient, and respectful of our belongings. They packed everything quickly but with great care — even delicate items like eggs arrived without a single one breaking, which really shows the attention they gave to proper packaging. | Yogaparthasarathy R | |
| 5/5 | Strongly recommend Helix for moving needs. We used them for a long-distance move and Hugo and Orlando were the dream team. They packed everything with extreme care, assembled it at delivery and were professional at every step. And not one thing was damaged! | Graham Harrison | |
| 1/5 | I will never use this company again. Movers arrived surprised building didn't have elevator. Movers did not arrive at new address until 2:20pm with no explanation for a 20-25 minute drive. A clear container had leaked dish soap onto a box. Glass dry erase boards shattered. Wooden cubby fell apart. Dance pole detached. Step exercise machine handle ripped off. If you can, avoid Helix. | Q O | |
| 1/5 | Don't be fooled by all of the positive reviews! Company quoted 'best and final' of $432 then sent contract saying I could not post a negative review. After the weekend, new number of $731 with caveat I sign a document not to post a negative review. I was directed by the foreman to choose the '60 cents per pound per option.' Multiple times I verbally said 'I do not understand what this means.' It was sneaky and poor business practice. | Jill Kleiner | |
| 1/5 | The office worker quoted one price but the movers wanted $700.00 more. They locked the truck up till they got the money. If you quote one price $1300 fine don't come asking us several hundred more. I would never use this company again. Makes me wonder about the other reviews (all lies, friends, family). | Lisa Sherod-Hamlet |
We had an excellent experience with this moving company from start to finish. They confirmed the appointment 24 hours in advance and even called 30 minutes before arrival — communication was clear and professional throughout. Daniela and his team were fast, efficient, and careful with our belongings. Their pricing was very affordable for the level of service provided.
Gabriela Van Sickle
We recently moved from Maryland to Virginia and had an excellent experience. From start to finish, they were extremely professional, efficient, and respectful of our belongings. They packed everything quickly but with great care — even delicate items like eggs arrived without a single one breaking, which really shows the attention they gave to proper packaging.
Yogaparthasarathy R
Strongly recommend Helix for moving needs. We used them for a long-distance move and Hugo and Orlando were the dream team. They packed everything with extreme care, assembled it at delivery and were professional at every step. And not one thing was damaged!
Graham Harrison
I will never use this company again. Movers arrived surprised building didn't have elevator. Movers did not arrive at new address until 2:20pm with no explanation for a 20-25 minute drive. A clear container had leaked dish soap onto a box. Glass dry erase boards shattered. Wooden cubby fell apart. Dance pole detached. Step exercise machine handle ripped off. If you can, avoid Helix.
Q O
Don't be fooled by all of the positive reviews! Company quoted 'best and final' of $432 then sent contract saying I could not post a negative review. After the weekend, new number of $731 with caveat I sign a document not to post a negative review. I was directed by the foreman to choose the '60 cents per pound per option.' Multiple times I verbally said 'I do not understand what this means.' It was sneaky and poor business practice.
Jill Kleiner
The office worker quoted one price but the movers wanted $700.00 more. They locked the truck up till they got the money. If you quote one price $1300 fine don't come asking us several hundred more. I would never use this company again. Makes me wonder about the other reviews (all lies, friends, family).
Lisa Sherod-Hamlet
Location
8425 HELGERMAN CT, GAITHERSBURG, MD 20877
(800)871-4866
Service Areas
Helix Moving and Storage
Helix Moving and Storage
★ 4.9 GAITHERSBURG, MD 20877 . 8+ yrs