BRONZE STAR MOVING AND STORAGE INC
WEST PALM BEACH, FL 33406
Flagged to AvoidCommunity tip: Avoid
Source: Terry Maupin“Kyle GauvinAug 31, 2024all other one star reviews barley cover the level of deceit, blatantly illegal activity and destructive behavior of this company and the disgusting people they hire to move your...”
Kyle G
At a Glance
Red Flags
- 41 NCCDB consumer complaints on file
- Operates as a broker (zero trucks, dispatches to third-party carriers)
Reviews
20 reviews across Trustpilot. 4 positive (20%). 16 negative (80%).
Kyle GauvinAug 31, 2024all other one star reviews barley cover the level of deceit, blatantly illegal activity and destructive behavior of this company and the disgusting people they hire to move your stuff. they refuse to... See moreUseful1Share
Kyle G
Mike SmithJul 31, 2024This companies goes by many names including Broght star and brute star. These good reviews are a scam on here just like them. 3 weeks to deliver when promised 3 days. Damaged and or destroyed many th... See moreUseful2Share
Mike S
CUcustomerSep 12, 2024They deserve a negative. If you choose to use them, beware!- this is a broker! Hundreds of your dollars will go for NOTHING - unfortunately, they do not tell you who they really are or how they oper... See moreUseful1Share
KJKarl JacksonFeb 12, 2024Used these movers services for our house move. We’ve moved a couple of times but must say this has been our most stress less move to date, from survey to move day, the team arrived on time and nothing... See moreUsefulShare
GSGia ShortUS•2 reviewsSep 15, 2024Beware of this company!Beware of this company!! They are unethical!!I spoke with Lucas, who falsely claimed that they were a legitimate moving company, stating all their trucks had logos and that they take photos and inventory of items. After discussing everything with him, I paid the deposit and finalized an agreement to pay the remaining balance upon delivery.On the day of pickup, the movers arrived four hours late in a $19.95 U-Haul truck. They gave me an ex
CUcustomerUS•7 reviewsSep 12, 2024THEY DESERVE A NEGATIVEThey deserve a negative. If you choose to use them, beware!- this is a broker! Hundreds of your dollars will go for NOTHING - unfortunately, they do not tell you who they really are or how they operate. DO NOT USE THIS COMPANY - FIND A RELIABLE DIRECT MOVING COMPANY OR DO IT YOURSELF! The 5 star reviews are so fake - do not make the same mistake a lot of us did. Your items even in brand new boxes will come broken and missing as they s
TETeriUS•2 reviewsSep 9, 2024Cancelled, No RefundCancelled my move within 24 hrs after finding out they are a carrier and broker, even though the sales person was adamant only a carrier. Found multiple reviews after the fact supporting brokers showing up and confirmed that they are both on Dept of Tran site they provided. Confirmed reimbursement was in process and waited the 30 day period, no problem as I agreed to their cancellation policy when I put down a deposit. Well 30 days pass and each t
CUcustomerUS•2 reviewsAug 31, 2024This company is horribleThis company is horrible. Please do not hire them. We hired them for a long distance move and having moved across country before I was excited to work with them. However, they use companies that will gouge you for additional money threatening to not move your things. The quote is a joke and our final costs came to double the original quote. When our items were delivered they were all over the truck because were not strapped down. The
Kyle GauvinUS•2 reviewsAug 31, 2024RUN NOWall other one star reviews barley cover the level of deceit, blatantly illegal activity and destructive behavior of this company and the disgusting people they hire to move your stuff. they refuse to deliver to a house will drop on curb and tell you to rent your own u hall if you want to move it in the driveway. they have no cdl licenses to drive trucks they operate. they took over a month to get items to delivery location. unless your booking a “fake“mo
Kyle G
Cassie BUS•1 reviewAug 27, 2024MISLEADING PRACTICES AND LIES!!!This is not a moving a company. This is a broker that hires or contracts out to subpar, at best, moving companies in the area that you are moving from. As many of the other reviews have stated, they do not arrive on time and definitely do not arrive on the day of schedule. There is always an additional fee other than what was quoted. Furniture is not stored with furniture coverings and pads as advertised and will sustain damage. They
Cassie B
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Barbara JohnsonUS•1 reviewAug 26, 2024Bright Star MovingSimply everything. They didn't show the first time scheduled. Finally got rescheduled. After a call from them saying I needed to pay more. I paid the $463.00 more. They arrive 3 hours late. They had a new contract to sign doubling their price yet again. The truck was not a moving truck but a box truck. No advertising loaded with another customers items taking up 3/4 of the truck. They wanted to take 1/2 my load, deliver the 3/4 full items.
Barbara J
Cristian MaldonadoUS•1 reviewAug 13, 2024Another shady broker companyAnother shady broker company. Got a relatively cheap rate to move my stuff for one bedroom from California to the east coast. But I absolutely do not like being lied to and taken for a fool. Chris from Des Moines was my point of contact for this so called Brightstar Moving Company. Seemed like a nice guy at first, but could hear right through his sleazy salesman fake nice guy tone pretty quickly. He claimed and reassured me tha
Cristian M
SBSue BeaudryUS•2 reviewsAug 13, 2024They mislead you every step of the way!Whatever you do, DO NOT USE THIS COMPANY!!! It all started with a google search when I was immediately bombarded with many moving companies. One of the emails was the following:Tuesday, 07/16/2024 Hello, this is Carlene with BRIGHT STAR MOVING & STORAGE AMERICA'S MOST TRUSTED MOVING COMPANY We are a 5-star A+ rated for moving service. We have been trying to get in touch with you , but unfortunately, we haven't bee
FBFBUS•1 reviewAug 5, 2024Don’t use this companyIf there was an option for negative rating, I would have picked that. They picked up my items a day late, they promised 7-9days delivery, 21 days later, there’s no update and no delivery. They were very quick to collect an upfront payment to hold the booking, afterwards, customer service has been unreachable, they keep passing me from line to line with no concrete feedback. If you want to move cross country, stay away from Bright Star Moving and it
ANAndreaUS•1 reviewAug 1, 2024Hired Bright Star Moving for a move…Hired Bright Star Moving for a move from GA to NJ $1440.50. Pickup day arrived a hour late. Parked in front of Extra Space Storage, got on elevator, walked about 25-30 feet. Put my boxes inside their box to charge me for supplies of $300 then charged me a Long Haul Fee of $300. I cussed, hollered and screamed and said that I was not paying any additional money. Mover said wrapping was not in my contract and it was. These people ar
Mike SmithUS•2 reviewsJul 31, 2024This companies goes by many names…This companies goes by many names including Broght star and brute star. These good reviews are a scam on here just like them. 3 weeks to deliver when promised 3 days. Damaged and or destroyed many things including my mattresses. Charged double what quoted when no extra space was used. They use 365 moving on Texas as a contract and they are scams as well. Rude and belligerent workers Stay far away both these companies should
Mike S
tmm mayUS•1 reviewOct 23, 2024VerifiedSuper crew!I am extremely satisfied with the service. They provided all the useful information and guided me throughout the process.October 23, 2024UsefulShare
TPTrey PhelpsUS•1 reviewAug 22, 2024VerifiedI had a positive experience with Brite…I had a positive experience with Brite Star Moving & Storage. The staff was friendly and organized, and my items arrive at my new place without any issues.August 11, 2024UsefulShare
RGRussell GoodfellasUS•1 reviewAug 21, 2024VerifiedMoving with Brite Moving & Storage was…Moving with Brite Moving & Storage was straightforward and hassle-free. The team was professional and efficient, making the entire process less stressful.August 9, 2024UsefulShare
AEAndrew ElkinsiaUS•1 reviewJul 29, 2024VerifiedChoosing their services was a fantastic…Choosing their services was a fantastic decision. They responded promptly and worked cooperatively throughout the move. I value their efficient communication skills. I'll definitely be a repeat customer.July 18, 2024UsefulShare
Safety Record
Case Timeline
Wendy . Billings, MT to Denver, CO . 2026-08
Consumer (67, disabled, breast cancer recovery) called for a moving quote. A man named John offered 2,000 claiming an empty truck on the Billings to Denver route. Paid 1,000 by check. Movers arrived 2 hours late in an Enterprise rental with Washington plates. Immediately raised price to 9,000, threatening loss of deposit if refused. After 2.5 hours of haggling with dispatch (Abdul, described as abusive and misogynistic), agreed to take only a third of a truck. Took 1,000 cash with no receipt, no bill of lading, refused to allow photos. At 4pm, Bronze Star Moving and Storage (FL broker, DOT 3710555) called to finalize the move, unaware items had already been taken. Items never delivered. Consumer contacted police, DOT, AARP, sheriffs in two counties. Made a suicide attempt from the trauma. Stolen items: golf clubs, electric bike, 2,500 dollar dresser, freezer, daybed, hanging chair. Fraud counselor advised items likely sold for bitcoin. Elder abuse case.
Case Timeline
Terry M. . Kamiah, ID to Rochester, WA . 2023-01-24
Family hired Allied referral Bronze Star Moving (broker) for $10K binding estimate. Video walkthrough doubled to $19K. Carrier Movers and Packers arrived, immediately claimed more items. Brought 1700cf truck for 1900cf estimate. Second Uhaul called. Price escalated to $30K. Cash demanded, cashier's checks refused. Belongings held hostage. Delivery forced on Sunday night, $19,980 counted by flashlight on driveway. Both trucks overdue/stolen per rental companies. $30,000 total for 438 miles ($68/mile vs avg <$1/mile).
Initial binding estimate ~$10,000. Allied Moving referred Bronze Star as 'safe' option for out-of-service area.
Video walkthrough by Frank Callahan. Estimate nearly doubled to $19,000 for 'additional inventory'.
Movers and Packers arrived. Immediately claimed broker miscalculated. Brought 1700cf truck for 1900cf job. Called second truck (Uhaul). Pressured family not to contact broker.
Bill of Lading demanded $19,980 cash or PO. Refused cashier's checks. Jennifer Tattoli texted hostile messages. Bronze Star said 'our contract is with the haulers' and washed hands.
Demanded photo of cash with bank receipt before delivery. Sunday night delivery at 6pm in winter. Refused to open vans until cash shown. Threatened to call 911. $19,980 counted by flashlight on driveway.
Evidence: Video of cash counting: 1drv.ms link
Case Timeline
Terry M. . Kamiah, ID to Rochester, WA . 2023-01
Consumer contacted Allied Moving for an interstate move. Allied said the area was out of their service territory and recommended Bronze Star Moving and Storage, a Florida broker. First binding estimate: ~$10,000. After a video walkthrough by Frank Callahan, estimate nearly doubled to $19,000 for "additional inventory." On moving day, an unknown company, Movers and Packers Relocation Specialists, arrived with a 1,700 cubic foot Penske truck for a move estimated at 1,900 cubic feet. Crew pressured consumer's daughter not to contact the broker. A second truck (U-Haul) was called. Bronze Star told the consumer: "Since you let them load, your contract is with the haulers." Movers demanded nearly $20,000 in cash. Consumer's attorney advised paying 110% of binding estimate under protest. Movers refused cashier's checks and drove away with belongings. Jennifer Tattoli of Movers and Packers texted calling consumer "sneaky" for attempting a legally compliant payment. Company required photo of cash with bank receipt before scheduling delivery. Both Penske and U-Haul trucks were overdue and reported stolen by rental companies. Delivery finally scheduled for 6pm on a Sunday. $19,980 in cash counted by flashlight on a driveway. Total cost: $30,000, or $68 per mile for 438 miles. Consumer later visited two Bronze Star addresses in Florida. One led to a fenced water treatment facility. Consumer founded Facebook group "Moving? Tips on moving and avoiding Moving Scams" (359 members) and compiled 88-page document sent to FMCSA, DOT, state AGs, FBI, and news organizations.
Trunk Research (3)
Moving Fraud Is Financial Fraud: Cash, Zelle, and the Payment Methods That Strip Consumer Protection
trunk.lorea.ai/insights/cash-only-moving-fraud-tax-evasion
Operation Protect Our Moves
trunk.lorea.ai/insights/operation-protect-our-moves
How to Verify a Moving Company's Address (Before You Wire Them Money)
trunk.lorea.ai/insights/verify-moving-company-address
Pricing
No pricing data available for this mover yet.
Company Details
FMCSA Details
Drivers
2
Annual Mileage
10,000 mi
Registered
May 2026
Insurance & Bond
Last updated: Sep 2025
Discussion
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