Eagle Moving Group: FOIA-Obtained NCCDB Complaints, Zero Enforcement

Eagle Moving Group Inc (USDOT 3545015, MC 1185070), operating as 'New Start Relocation,' is a household goods broker based at 1325 South Congress Ave Suite 110, Boynton Beach, Florida 33426. A legal professional specializing in moving fraud filed a FOIA request with FMCSA on August 2, 2024, requesting the agency's NCCDB complaint records for Eagle. FMCSA responded on August 29, 2025, producing redacted complaint summaries. The documents reveal a pattern of consumer fraud with no apparent enforcement response from the agency. FMCSA's own NCCDB complaint history shows 46 complaints in 2023, 52 in 2024, and 7 in the first month of 2025. The majority fall under 'Estimates/Final Charges' (45 in 2024) and 'Consumer Complaint/Deceptive Business Practices' (37 in 2024). The company reports a fleet of zero trucks, zero tractors, and zero trailers, confirming its status as a pure broker operation.

Every complaint follows the same sequence. Eagle/New Start Relocation represents itself as a moving company, not a broker, when taking bookings by phone. The consumer pays a deposit ($896 to $2,305), which becomes nonrefundable. On moving day, a different company arrives: Ocean Moving and Storage (USDOT 1780669, Fort Lauderdale FL), First Class Movers (USDOT 3846816, Springfield IL), We-Haul Moving Services (USDOT 3918815, Tampa FL), No Borders Moving, or PVL Transit Systems (USDOT 3852156, Weston FL). The consumer was never informed Eagle was a broker, never shown a carrier list as required by 49 CFR 371.109, and never told who would actually handle their belongings. The carrier then inflates the cubic footage or weight and demands additional payment before loading or at delivery. Estimates of $1,000 to $2,300 become final invoices of $2,500 to $5,900.

The FMCSA NCCDB complaint records, obtained through FOIA, document at least five consumer complaints filed between May and July 2025. Selected allegations across the complaints include: broker misrepresented itself as a mover, broker failed to provide carrier list, no bill of lading provided, no inventory list, no 'Your Rights and Responsibilities' booklet, broker provided estimates much lower than actual carrier charges, carrier demanded payment in cash or Zelle (refused credit cards), carrier held goods hostage, carrier refused to allow consumer to observe weighing, and broker offered $300 refund contingent on consumer not posting negative reviews. In one complaint, the consumer detailed how the carrier arrived in an unmarked white box truck with no USDOT number, no uniforms, and movers who spoke little English. The consumer refused to sign a revised contract nearly $2,000 higher than the estimate. Despite the refusal, movers loaded belongings and departed. The consumer's belongings were eventually placed in storage at an undisclosed location.

Eagle's FOIA records name at least five different carriers used across the complaints: Ocean Moving and Storage Corp (USDOT 1780669, MC 618930, Fort Lauderdale FL), First Class Movers (USDOT 3846816, MC 1400842, Springfield IL), We-Haul Moving Services LLC (USDOT 3918815, Tampa FL), PVL Transit Systems LLC (USDOT 3852156, MC 1404450, Weston FL), and No Borders Moving. The use of multiple carriers across different states is characteristic of broker operations that rotate carriers to distribute complaint volume and avoid triggering FMCSA enforcement thresholds. Each carrier operates independently in FMCSA records, making it difficult for consumers or regulators to see the pattern without cross-referencing complaint data across multiple entities.

For every complaint in the FOIA production, FMCSA generated two form letters: an 'Acknowledgement Letter' sent to the consumer, and a 'Notification Letter' sent to the company. That is the extent of the documented agency response. No enforcement actions. No investigations. No referrals to the Department of Justice. No license suspensions. The followup status on multiple complaints reads 'Closed - Other.' One complaint was assigned to a 'Special Investigator' but no outcome is documented. A legal professional who filed the original FOIA request has described the NCCDB process as 'where complaints go to die.' The Florida Attorney General and DOT Office of Inspector General may have used this complaint data in a separate settled enforcement action against related entities (Amerisafe, Eagle Moving, Frank DeSantis, and Frank Lucido) in May 2026, but the NCCDB records themselves show no FMCSA-initiated enforcement.

Eagle Moving Group's complaint file is not unusual. It is typical. Hundreds of household goods brokers operate the same model: take the booking as if they are a mover, collect a nonrefundable deposit, assign the move to whichever carrier is available, and let the consumer deal with the consequences. The FMCSA complaint system logs the damage but generates no deterrent. The documents obtained through FOIA are public record, but consumers cannot access individual complaint details through FMCSA's own systems. The agency's NCCDB database shows only complaint counts, not the substance of what consumers reported. Platforms like Trunk exist to fill this gap, cross-referencing complaint data, review patterns, and carrier connections that the federal system is not designed to surface.