AMERICAN VAN LINES INC Complaints: 215 Federal Complaints, 125 BBB Cases, and What Consumers Report

AMERICAN VAN LINES INC (USDOT 614506) has accumulated 215 complaints through the FMCSA's National Consumer Complaint Database (NCCDB) as of September 2026. The Better Business Bureau has assigned the company a A+ rating with 125 complaints on file.

AMERICAN VAN LINES INC operates as a motor carrier, transporting household goods with its own fleet.

The NCCDB categorizes complaints into specific types. For AMERICAN VAN LINES INC, loss and damage leads with 45 complaints, followed by estimates/final charges at 39 and pickup and delivery at 32.

Hostage goods complaints, where a carrier refuses to deliver until the consumer pays more, total 11. While not the highest category by volume, hostage situations represent the most severe consumer harm.

American Van Lines' complaint trajectory is surging. From 24 complaints in 2023 to 91 through September 2026, the company has seen nearly a 4x increase in three years. The 2025 jump from 30 to 70 complaints was dramatic, and 2026 is on pace to exceed that significantly. The BBB has given American Van Lines an A+ rating despite 125 complaints on their platform, which raises questions about the reliability of BBB ratings as a consumer signal.

If you have experienced problems with AMERICAN VAN LINES INC, there are several steps you can take.

First, if you paid by credit card, file a chargeback with your credit card company immediately. You typically have 60 to 120 days from the charge date. Provide documentation of the original quote, the contract, and any communications showing the discrepancy.

Second, file a federal complaint with FMCSA through the National Consumer Complaint Database at nccdb.fmcsa.dot.gov. This creates an official record that contributes to enforcement actions.

Third, file a complaint with the Better Business Bureau at bbb.org.

Fourth, submit a report to Trunk at trunk.lorea.ai/report-mover. Consumer reports submitted to Trunk are reviewed, documented, and may be included in published research.

Fifth, if your goods are being held hostage, contact local law enforcement. While they may classify it as a civil matter, having a police report strengthens your case.