Lisa F.'s Report

Contracted through Petrolino Moves (Dave Mesa, Alex Ferrini). It's a bait & switch all the way through. Starts with a ridiculously low bid in the beginning. (Should've been my sign). 1/2 up front deposit. We have this scheduled for months. Week before move New contract Alex (later find out there are about 5 Alexs) we discuss new inventory list. He tells me price is going up about 3000 more (I expected this, initial bid was way too low). But this time increased deposit had to be wire transfer. (Should've been my 2nd sign) Day of move, rented moving truck shows up and 3 gangster stooges (2 literally fall out of truck) keep in mind, I actually liked these guys but they are not who you want to trust with your house. They were late, looked hung over and were legit high as kites on arrival. They spent 3 & 1/2 hours in my driveway. Foreman spent 30 minutes with my husband doing inventory. The other 3 hours was spent sitting, visiting with me and at least 3 alterations amongst themselves (2 physical, 1 very physical). Finally, after 3.5 hrs in my driveway a new estimate was sent to my email from a company I never heard of "Rapid Relo" the new bid was 4x that of original bid & 3x the second. I said, NO. I try to contact both contacts that set up the job. Neither are contactable (in fairness, guy from Petrolino in 3 hrs later). I am contacted through Foreman phone by receptionist at office trying to "in her most official voice" inform me of the penalty of loosing my deposit if I don't go through with the job. I inform her that loosing $3800 is better than loosing $31,000 & my house for a job that I did not agree to. She tries to tell me that the inventory is 3x what was expected. (One of the 2 helper tell me that it was the smallest load they had handled the last 2 weeks). Keep in mind: (other than 3 smaller pieces of furniture) there was no packing, no stairs, everything was removed from house ready to load from garage to trailer. My husband could do it by himself 2 hrs max. (There was 3 of them & nothing done in 3.5 hrs) Their boss (The owner/another Alex) calls me, again on formans phone. He tries to verbally strong arm me into go forth with new estimate and informs me that if I don't the deposit is forfeit for the work already done. (30 mins inventory) I was robbed $3800.

Reported Mover