Joelle D.'s Report

We hired Global Trans Van Lines to move my mothers household belongings from California to Indiana. Pickup was May 28, 2026. We were initially told to expect delivery within approximately 10 to 14 days. As the days passed, the delivery timeframe kept changing. We were repeatedly told different things about where our belongings were and when they would arrive. We were told that our belongings were being kept in their warehouse. What I eventually discovered was extremely concerning: my mothers belongings were actually being stored in a SELF-STORAGE FACILITY. I was never told that her belongings would be placed in a self-storage facility, and I never agreed to that. When I repeatedly asked where my mothers belongings physically were, I was told they were in the companys warehouse. They would not give me the actual location of the goods. I eventually pushed back and only then did I finally get information about where the goods were being stored. We have photographic evidence of a Penske rental truck being used in connection with our shipment. This left us questioning who actually had possession of my mothers belongings, who was transporting them, whether subcontractors were involved, and who was ultimately responsible. On June 30, we were told that our belongings had only been loaded onto a truck the previous day and that we should expect at least another 10 business days. There were also significant discrepancies in the paperwork. Our original paperwork listed 806 cubic feet and estimated charges of 7,762.92, while subsequent paperwork lists 1,506 cubic feet and 12,767.92. The weight section of the original bill of lading is blank. When we tried to get answers, we were screamed at, cussed at, and treated extremely unprofessionally. I was also asked to remove negative Google reviews. Some of my mothers belongings were never recovered. I filed an FMCSA complaint (Case 00286905) and have retained the contracts, bills of lading, inventory paperwork, photographs, communications, and other documentation.

Reported Mover