Zenith Moving Group
Consumer Reports Submitted to Trunk (1)
Two FaceTime walkthroughs with sales rep Sydney Arnold resulted in binding estimate of $3,999. Consumer texted Arnold asking if there were any hidden charges. Arnold replied: "The only thing that could cause your price to change would be if you added additional items to your inventory and I don't foresee that being the case at all." Arnold ceased all communication on May 23. Tom Muzio took over and scheduled a "quality assurance" call two days before the move. Price jumped to $7,787 via added cubic footage (418 to 858 cu ft) plus hidden fees: one-day pickup window ($150), two additional stops ($400), fuel surcharge ($324), bulky item ($100). Consumer requested $3,796 refund. Zenith refused, citing signed paperwork, and implied that filing complaints could constitute "inaccurate representation of the transaction." Consumer has text messages from Arnold confirming price would not change.
Submitted to Trunk 2026-07-27
View full correspondence with Zenith Moving Group (Karen S.)+
Sydney Arnold (Zenith Sales) · May 17, 2026
Provided binding estimate of $3,999.81 after two FaceTime walkthroughs of the home.
Karen S. (Consumer) · May 23, 2026
Hey there! There aren't any additional charge fees that we don't know about, are there?
Sydney Arnold (Zenith Sales) · May 23, 2026
Good morning, Karen! I'm pretty sure we covered everything. The only thing that could cause your price to change would be if you added additional items to your inventory and I don't foresee that being the case at all just based on what I saw during the FaceTime call that we did.
Karen S. (Consumer) · May 23, 2026
I didn't realize they were a broker. I've seen movers cheaper. Can I cancel the move with Zenith?
Zenith (Owner, phone call) · May 23, 2026
[Called immediately after cancellation request.] Told consumer that cheaper ads are just to get you in, but they will cost about the same as Zenith.
Sydney Arnold · After May 23
[Ceased all communication. Calls met with "family emergency" or "can't take your call."]
Tom Muzio (Zenith QA) · May 30, 2026
This is Thomas reaching out with a heads up regarding your quality assurance phone call. In an effort to ensure your move is handled properly, there will be a very important phone call 3-5 days before your scheduled pickup.
Tom Muzio (Zenith QA) · June 8, 2026
[Quality Assurance call, two days before move.] Price increased from $3,999.81 to $7,787.96. Claimed additional cubic footage (418 to 858 cu ft). Added charges: one-day pickup window ($150), two additional stops ($400), fuel surcharge ($324.32), bulky item/toolbox ($100). Stated consumers "didn't show everything to Sydney Arnold."
Karen S. (Consumer) · July 20, 2026
I am writing because the price jumped from $3,991.81 to $7,787.96. That is a $3,796.15 jump. I know, you know, that I was scammed by a bait and switch. I am requesting a refund of $3,796.15.
Customer Service (Zenith Moving Group) · July 20, 2026
Our records show your original estimate was based on 418 cubic feet, later revised to 664, then 858 during Quality Assurance. Additional charges: one-day pickup window ($150), two additional stops ($400), fuel surcharge ($324.32), bulky item ($100). We also want to clarify that submitting claims or allegations that are not supported by the documentation may result in an inaccurate representation of the transaction.
Karen S. (Consumer) · July 20, 2026
They KNEW about the toolbox as Ray sent them pictures and told them he didn't know what it weighed but it was more than 300 lbs and was told that wasn't a problem. Look at all the hidden fees that we were told wouldn't be! That's very deceptive practices!
Customer Service (Zenith Moving Group) · July 21, 2026
No fees were hidden. All potential charges are disclosed in the documents you reviewed and signed. We have determined that the charges were assessed in accordance with the terms of your contract. Therefore, we are unable to approve your request for a refund.
Source: Consumer reports submitted to Trunk. Reporter names abbreviated for privacy.
Red Flags
- Pure broker with 0 trucks and 0 drivers
- Quoted $3,999 via FaceTime walkthrough, inflated to $7,787 via "quality assurance" call 2 days before move (95% increase)
- Sales rep Sydney Arnold explicitly texted price would not change, then ceased all communication after handoff
- Tom Muzio ran "quality assurance" call that nearly doubled the price
- Hidden fees: one-day pickup window ($150), two additional stops ($400), fuel surcharge ($324), bulky item charge ($100)
- Mailing address in Boynton Beach, FL. Same South Florida broker corridor as Safe Ship, Safe Shield, Value Added Moving
- Threatened consumer that filing complaints "not supported by documentation" could constitute "inaccurate representation"
- Blamed consumer for not showing everything during FaceTime walkthrough that sales rep conducted
Trunk Research
FMCSA Record
USDOT
4046181
MC
MC-1532221
Status
Active
Crashes (24mo)
0
Insurance
On file
Location
601 N Congress Ave Suite 425
(888) 668-6492