Zenith Moving Group

601 N Congress Ave Suite 425

Flagged to Avoid

Community tip: Avoid

Source: John H. Vetne

585 Google reviews

Zenith Moving Group is a moving company based in 601 N Congress Ave Suite 425. Rated 5/5 from 585 Google reviews. USDOT 4046181, zero crashes in 24 months. 8 red flags documented.

14 NCCDB complaints

USDOT

4046181

Authority

Active

Crashes (24mo)

601 N Congress Ave Suite 425

(888) 668-6492

www.zenithmoving.com/

Verify on FMCSA SAFER

At a Glance

Red Flags

Pure broker with 0 trucks and 0 drivers
Quoted $3,999 via FaceTime walkthrough, inflated to $7,787 via "quality assurance" call 2 days before move (95% increase)
Sales rep Sydney Arnold explicitly texted price would not change, then ceased all communication after handoff
Tom Muzio ran "quality assurance" call that nearly doubled the price
Hidden fees: one-day pickup window ($150), two additional stops ($400), fuel surcharge ($324), bulky item charge ($100)

Show 3 more red flags

Mailing address in Boynton Beach, FL. Same South Florida broker corridor as Safe Ship, Safe Shield, Value Added Moving
Threatened consumer that filing complaints "not supported by documentation" could constitute "inaccurate representation"
Blamed consumer for not showing everything during FaceTime walkthrough that sales rep conducted

How Zenith Moving Group Compares

Google Rating

Zenith Moving Group5

Market average~4.5

Services

LocalLong DistanceInternationalCommercialPackingStoragePianoFlat Rate

Reviews

Consumer Reports Submitted to Trunk (1)

overchargedbaitswitch

Karen S.Illinois to TennesseeMove: 2026-06

Quoted: $3,999Actual: $7,787+95%

Two FaceTime walkthroughs with sales rep Sydney Arnold resulted in binding estimate of $3,999. Consumer texted Arnold asking if there were any hidden charges. Arnold replied: "The only thing that could cause your price to change would be if you added additional items to your inventory and I don't foresee that being the case at all." Arnold ceased all communication on May 23. Tom Muzio took over and scheduled a "quality assurance" call two days before the move. Price jumped to $7,787 via added cubic footage (418 to 858 cu ft) plus hidden fees: one-day pickup window ($150), two additional stops ($400), fuel surcharge ($324), bulky item ($100). Consumer requested $3,796 refund. Zenith refused, citing signed paperwork, and implied that filing complaints could constitute "inaccurate representation of the transaction." Consumer has text messages from Arnold confirming price would not change.

See full report

585 Google reviews (5/5).

Safety Record

Trunk Research (6)

Guest Investigation20 min

Asleep at the Wheel: The Department of Transportation's Failure to Enforce Its Consumer Protection Rules for Truckers and Brokers Licensed to Provide Household Goods Moving Services

trunk.lorea.ai/insights/asleep-at-the-wheel

Consumer Guide4 min

Broker vs Carrier: What Every Consumer Needs to Know Before Hiring a Mover

trunk.lorea.ai/insights/broker-vs-carrier

Fraud Network12 min

How Consumers Mapped a Moving Fraud Network That FMCSA Can't See

trunk.lorea.ai/insights/fraud/fl-broker-carrier-pipeline

Show 3 more articles

Fraud Investigation12 min

Why South Florida Is the Moving Fraud Capital of America

trunk.lorea.ai/insights/fraud/florida-broker-problem

Pricing5 min