
Premium Q Moving & Storage
Strengths
- 4.9/5 from 850 Google reviews
- BBB A+ accredited since 2015, 12 years in business, 25 employees
- USDOT #256841, MC #829048, MDPU #31748, fully licensed and insured
- Owner Marian Esanu responds to every review and offers discounts to resolve past issues
- Crew members Victor, Florian praised by name for responsiveness and care
- Repeat customer Ravee used twice
- Repeat customer Kati Pietsch de Garcia gave second chance after issue, received discount
- Handles fragile art, specialty items, storage
- College and student moving capability
- Interstate and international moving
- TV mounting/setup included in some moves (Liyu Yang)
Red Flags
- Overcharging vs quotes: $305 quote became $900, $499 quote became $700+. Travel time from warehouse charged without disclosure (Thao Nguyen, Kylie Guanell)
- Massive item damage: furniture scraped on concrete, dining table leaf scratched, college diploma smashed by chain saw placed on top, pinball machines stored upside down (Jay Dee)
- Mover used customer Netflix/YouTube accounts after being given a TV, had to change passwords (Jacob Nunes)
- Unsafe COVID practices: only 1 of 3 movers wore mask, no gloves. $200 charge for going 1 minute over the hour (Matthew Snyder)
- Slow-walking: 3-foot job converted to 5-foot job to inflate hours (Prateek P)
- Underestimated move size: needed 10-foot truck in addition to 26-foot, left furniture behind (Kati Pietsch de Garcia)
- Packing supply charges described as outrageous (Howard Izbicki)
- Charged from warehouse departure time, not arrival at customer (Thao Nguyen)
FMCSA Record
USDOT
2569641
MC
897780
Status
AUTHORIZED
Crashes (24mo)
0
Fleet
5 trucks
Insurance
On file
BBB Profile
Rating
A+
Accredited
Yes (since 2015-03-27)
Complaints (3yr)
0
How Premium Q Moving & Storage Compares
Google Rating
People
Crew: Marian Esanu, Victor, Florian, Adrian, Bogdan, Sergiy B Birus
Reviews
15 reviews across Google. 8 positive (53%). 7 negative (47%). Average: 4.9/5 from 850 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | Marian from Premium Q Moving and Storage first came out to our residence to see all that needed to be moved in order to give us an accurate estimate. Working with them first over the phone and then in person was a pleasure. Marian and his staff arrived to the house promptly on the day of the move and proceeded to help us finish packing before loading the truck. They wrapped everything in blankets and removed the legs from the furniture. They were so professional and pleasant, that I felt like we had really lucked out. Once at the new residence, they unloaded quickly and placed the right furniture and boxes in the corresponding rooms. They were very pleasant to work with and they did a great job. We did have an issue in which they underestimated the size of our move. In addition to a 26 foot truck, we could have filled another 10 foot truck. As a result, a lot of our boxes and some small furniture pieces were left behind. Marian offered to come back with his crew a few days later in order to finish the move. We got to nervous and didn't want to wait because we were at a deadline to get moved out, so we rented a U-Haul and hired two men to help us load and unload the rest of our things. All in all, we were very happy with Premium Q Moving and Storage staff's professional attitude, excellent packing skills and their conscientious work ethic in getting the job done carefully and in a timely manner. I am getting ready to move again next week, and after getting bids from movers closer to where we now live, I decided to contact Marian to give him a chance to bid as well. Marian offered us a discount to compensate for the issue that we had over 1.5 years ago, and I am happy to report that we are giving this company another chance to make things right, and we are grateful for the discount, and look forward to working with Marian and his crew again. | Kati Pietsch de Garcia | |
| 5/5 | Victor and the entire team at Premium Q Moving made this entire process such a breeze! Victor was super responsive and helpful in getting everything scheduled. Florian and his crew were super helpful and respectful of our stuff when packing and moving things around. We couldn't have asked for a better team to help us move into our first home! | David Miller | |
| 5/5 | I especially enjoyed working with Victor, he is a great person to work with, very thoughtful, offered useful suggestions, and was helpful from start to finish. This was my second time using their services, and I would definitely use them again for future moves. Overall, a reliable and positive experience. | Ravee | |
| 5/5 | I had the best experience with Premium Q moving. The packing job they did for me was exceptional. I had a fragile piece of art that was very large and it arrived after storage in perfect condition. The guys were attentive, had great ideas and were incredibly hard working. I can't recommend this company enough. I moved from Middlesex County down to the South Shore and had storage for a few weeks. Everything went smoothly. Love them! | Kat12175 Kh | |
| 5/5 | My movers were great! They called ahead to let me know when to expect them. They work hard and professionally during the move. They even set up and fixed up our TV in our new condo! And they were great at accommodating our change when we found that we could not fit all stuff in the new condo and had to leave quite a lot of boxes to our second home. The move to our second home was equally smooth and great! I highly recommend! | Liyu Yang | |
| 4/5 | Pros: The movers were very efficient, polite, and treated items carefully, everything was tightly wrapped in cushioned material. When the move was considerably less than the 3 hour minimum, they offered to move furniture around my home and they moved a piece of furniture from my basement curbside for trash disposal. Cons: Arrived outside the assigned time window (they did call to tell me when they were leaving), forgot to put glass shaking from a china cabinet on the truck (they did call to inform me about this error, but it was easier for me to retrieve the delicate item rather than return to the location), and a knob was broken on the china cabinet when it arrived at its destination, which they tried to repair. (Unclear how it got broken during the move but hopefully the repair will hold.) | Susan M | |
| 4/5 | I got a quote before booking PremiumQ and chose the appropriate type of house we were moving from, where we were moving to, and even noted that the large basement was packed with things that also needed to be moved. Unfortunately, in the end, we were charged over 45% more than we were quoted because it took them longer than expected. I understand that a quote is just a quote, but this was enough of a difference that I was a bit frustrated, hence the deduction of a star. Otherwise, the experience on the day itself was great! The movers were professional and helpful with disassembling/reassembling the couple large pieces of furniture we had. I do recommend PremiumQ in the end, but also recommend being extra thorough when getting your quote. I think the price in the end was reasonable considering other moving companies quoted me around that number. | Kristina Anthony | |
| 4/5 | Move out of house to storage went well. They laid down paper to protect newly finished floors. When moving into townhouse at a later date however they did not come prepared to protect carpeting with plastic or paper, although company was sent both text and email as a reminder about the carpets. Lead guy did what he could and cut down a few blankets and squeezed cartons so they were designated inside or outside. Furniture was placed accurately and assembled fast. The guys never took a break and worked straight thru the entire day. All were very friendly. | Jody D | |
| 3/5 | Everything was great except for one thing. We were getting rid of a tv. We offered it to one of the helpers. Come to find out he was using our accounts. Netflix, YouTube etc. we have had to change passwords since. Pretty inconsiderate. Again, the moving service was great but something nice we did for one of your guys caused us some headaches. | Jacob Nunes | |
| 3/5 | The actual moving was done professionally and promptly but my quote and what I ended up paying was way off. I was quoted $499 and ended up paying over $700. I was not informed that they include travel time from the warehouse to your location as when the meter starts. I chose a time frame of 12-4 and they got to me around 1:15 and it did not take over 4 hours. I probably would not use them again because of the pricing discrepancy. | Kylie Guanell | |
| 1/5 | Okay... This has to be THE WORST moving company I have ever dealt with. They damaged many of our fragile items and most condition furniture, at least it WAS mint. They put a thin layer of plastic wrap over beautiful solid wood furniture, then scraped it along its edge along the concrete floor of the storage unit. How do you strive that turned out? The leaf of our (once) beautiful dining room table had a massive scratch along its length. They thought it would be a good idea put a massive chain saw vertically on top of my father's framed college diploma, smash! They even moved vintage pinball machines I had carefully placed in storage myself, and put them PLUNGED DOWN. These guys aren't known for their quickness, that is for sure. My recommendation? AVOID PREMIUM Q LIKE PLAGUE. There should be negative stars. | Jay Dee | |
| 1/5 | Caution: I hired these guys today for a local move. Very Much disappointed with their service. Well if you want to save money, Stay away from them. They took their sweet time to convert a 3 ft job to 5 ft. | Prateek P | |
| 1/5 | DO NOT USE THEM FOR MOVING. Unsafe COVID risk. Only one of three movers wore a mask and they had no gloves. Also a total rip off and if you are one minute over the hour you will be charged another $200. Cannot stress enough do not use this company if you want to keep your movers to be safety compliant in your home. | Matthew Snyder | |
| 1/5 | Was quoted $305 for a min of 3hrs. They started charging me at 7:45pm when they didn't even get to my house until 8:55am. Charged me to 12pm when they finished at 11:15am. Asked the guy if they charge for delivery they said no they just get paid by the hour and if it is local it is free. Sent them videos and photos to share and kept texting and calling the guy I initially got the quote from and no response. Called the company number, no answer. They texted me back from the company number asking if I need help. A quote because they were on the phone with the client. I told Them what happened and was ignored. Got charged close to $900 out of nowhere. Would never use again. Also charged me on supplies when they used my own boxes to wrap up on my tv and mirror!!!! | Thao Nguyen | |
| 1/5 | I would not use these guys for anything more than a simple move, like into a dorm room. They were clearly over matched by our move to NH, and the honest word is, to be charitable, incompetent. We are still trying to sort out the seemingly random distribution of boxes, despite their being clearly marked, and each day brings fresh surprises of breakage of fragile and to fragile items. VERY disappointed both by their performance and by the Company's response. | Peter Schneider |
Marian from Premium Q Moving and Storage first came out to our residence to see all that needed to be moved in order to give us an accurate estimate. Working with them first over the phone and then in person was a pleasure. Marian and his staff arrived to the house promptly on the day of the move and proceeded to help us finish packing before loading the truck. They wrapped everything in blankets and removed the legs from the furniture. They were so professional and pleasant, that I felt like we had really lucked out. Once at the new residence, they unloaded quickly and placed the right furniture and boxes in the corresponding rooms. They were very pleasant to work with and they did a great job. We did have an issue in which they underestimated the size of our move. In addition to a 26 foot truck, we could have filled another 10 foot truck. As a result, a lot of our boxes and some small furniture pieces were left behind. Marian offered to come back with his crew a few days later in order to finish the move. We got to nervous and didn't want to wait because we were at a deadline to get moved out, so we rented a U-Haul and hired two men to help us load and unload the rest of our things. All in all, we were very happy with Premium Q Moving and Storage staff's professional attitude, excellent packing skills and their conscientious work ethic in getting the job done carefully and in a timely manner. I am getting ready to move again next week, and after getting bids from movers closer to where we now live, I decided to contact Marian to give him a chance to bid as well. Marian offered us a discount to compensate for the issue that we had over 1.5 years ago, and I am happy to report that we are giving this company another chance to make things right, and we are grateful for the discount, and look forward to working with Marian and his crew again.
Kati Pietsch de Garcia
Victor and the entire team at Premium Q Moving made this entire process such a breeze! Victor was super responsive and helpful in getting everything scheduled. Florian and his crew were super helpful and respectful of our stuff when packing and moving things around. We couldn't have asked for a better team to help us move into our first home!
David Miller
I especially enjoyed working with Victor, he is a great person to work with, very thoughtful, offered useful suggestions, and was helpful from start to finish. This was my second time using their services, and I would definitely use them again for future moves. Overall, a reliable and positive experience.
Ravee
I had the best experience with Premium Q moving. The packing job they did for me was exceptional. I had a fragile piece of art that was very large and it arrived after storage in perfect condition. The guys were attentive, had great ideas and were incredibly hard working. I can't recommend this company enough. I moved from Middlesex County down to the South Shore and had storage for a few weeks. Everything went smoothly. Love them!
Kat12175 Kh
My movers were great! They called ahead to let me know when to expect them. They work hard and professionally during the move. They even set up and fixed up our TV in our new condo! And they were great at accommodating our change when we found that we could not fit all stuff in the new condo and had to leave quite a lot of boxes to our second home. The move to our second home was equally smooth and great! I highly recommend!
Liyu Yang
Pros: The movers were very efficient, polite, and treated items carefully, everything was tightly wrapped in cushioned material. When the move was considerably less than the 3 hour minimum, they offered to move furniture around my home and they moved a piece of furniture from my basement curbside for trash disposal. Cons: Arrived outside the assigned time window (they did call to tell me when they were leaving), forgot to put glass shaking from a china cabinet on the truck (they did call to inform me about this error, but it was easier for me to retrieve the delicate item rather than return to the location), and a knob was broken on the china cabinet when it arrived at its destination, which they tried to repair. (Unclear how it got broken during the move but hopefully the repair will hold.)
Susan M
I got a quote before booking PremiumQ and chose the appropriate type of house we were moving from, where we were moving to, and even noted that the large basement was packed with things that also needed to be moved. Unfortunately, in the end, we were charged over 45% more than we were quoted because it took them longer than expected. I understand that a quote is just a quote, but this was enough of a difference that I was a bit frustrated, hence the deduction of a star. Otherwise, the experience on the day itself was great! The movers were professional and helpful with disassembling/reassembling the couple large pieces of furniture we had. I do recommend PremiumQ in the end, but also recommend being extra thorough when getting your quote. I think the price in the end was reasonable considering other moving companies quoted me around that number.
Kristina Anthony
Move out of house to storage went well. They laid down paper to protect newly finished floors. When moving into townhouse at a later date however they did not come prepared to protect carpeting with plastic or paper, although company was sent both text and email as a reminder about the carpets. Lead guy did what he could and cut down a few blankets and squeezed cartons so they were designated inside or outside. Furniture was placed accurately and assembled fast. The guys never took a break and worked straight thru the entire day. All were very friendly.
Jody D
Everything was great except for one thing. We were getting rid of a tv. We offered it to one of the helpers. Come to find out he was using our accounts. Netflix, YouTube etc. we have had to change passwords since. Pretty inconsiderate. Again, the moving service was great but something nice we did for one of your guys caused us some headaches.
Jacob Nunes
The actual moving was done professionally and promptly but my quote and what I ended up paying was way off. I was quoted $499 and ended up paying over $700. I was not informed that they include travel time from the warehouse to your location as when the meter starts. I chose a time frame of 12-4 and they got to me around 1:15 and it did not take over 4 hours. I probably would not use them again because of the pricing discrepancy.
Kylie Guanell
Okay... This has to be THE WORST moving company I have ever dealt with. They damaged many of our fragile items and most condition furniture, at least it WAS mint. They put a thin layer of plastic wrap over beautiful solid wood furniture, then scraped it along its edge along the concrete floor of the storage unit. How do you strive that turned out? The leaf of our (once) beautiful dining room table had a massive scratch along its length. They thought it would be a good idea put a massive chain saw vertically on top of my father's framed college diploma, smash! They even moved vintage pinball machines I had carefully placed in storage myself, and put them PLUNGED DOWN. These guys aren't known for their quickness, that is for sure. My recommendation? AVOID PREMIUM Q LIKE PLAGUE. There should be negative stars.
Jay Dee
Caution: I hired these guys today for a local move. Very Much disappointed with their service. Well if you want to save money, Stay away from them. They took their sweet time to convert a 3 ft job to 5 ft.
Prateek P
DO NOT USE THEM FOR MOVING. Unsafe COVID risk. Only one of three movers wore a mask and they had no gloves. Also a total rip off and if you are one minute over the hour you will be charged another $200. Cannot stress enough do not use this company if you want to keep your movers to be safety compliant in your home.
Matthew Snyder
Was quoted $305 for a min of 3hrs. They started charging me at 7:45pm when they didn't even get to my house until 8:55am. Charged me to 12pm when they finished at 11:15am. Asked the guy if they charge for delivery they said no they just get paid by the hour and if it is local it is free. Sent them videos and photos to share and kept texting and calling the guy I initially got the quote from and no response. Called the company number, no answer. They texted me back from the company number asking if I need help. A quote because they were on the phone with the client. I told Them what happened and was ignored. Got charged close to $900 out of nowhere. Would never use again. Also charged me on supplies when they used my own boxes to wrap up on my tv and mirror!!!!
Thao Nguyen
I would not use these guys for anything more than a simple move, like into a dorm room. They were clearly over matched by our move to NH, and the honest word is, to be charitable, incompetent. We are still trying to sort out the seemingly random distribution of boxes, despite their being clearly marked, and each day brings fresh surprises of breakage of fragile and to fragile items. VERY disappointed both by their performance and by the Company's response.
Peter Schneider
Location
20 SYCAMORE AVE 4004, MEDFORD, MA 02155
(781)219-8777
Service Areas
Premium Q Moving & Storage
Premium Q Moving & Storage
★ 4.9 MEDFORD, MA 02155