Stark Moving and Storage
Strengths
- 4.8 stars on Google with 366 reviews
- BBB accredited with A+ rating
- USDOT 3069119 licensed
- Handles local, long distance, and commercial moves
- Crew members praised by name in positive reviews: Vaso, Mudi, George, Andrew, Alex, Gleks
- Customer portal for scheduling and inventory management
- Company responds to all reviews and has resolved some complaints (refunds, follow-ups)
- Competitive pricing for the Boston market when quotes are honored
- Handles specialty moves including piano and fine arts
- Professional wrapping and packing when done by experienced crews
Red Flags
- 5 BBB complaints in 3 years involving disputed charges, damaged items, and missing belongings
- Multiple reports of final bills being double or triple the original quoted estimate
- Reviewer accused company of holding furniture hostage until higher price was paid
- Significant number of reports about damaged and broken belongings during moves
- Reports of items going missing including jewelry and personal belongings
- Multiple reviewers note crew members did not speak English, creating communication difficulties
- Charges for commute time from warehouse to customer location
- 3% surcharge for credit card payments
- Reports of crews appearing exhausted, taking excessive breaks, and working inefficiently to pad hours
- Difficulty getting damage claims resolved, company disputes responsibility
- One reviewer described treatment of elderly/disabled customers as cruel
FMCSA Record
USDOT
3398778
MC
1093615
Status
AUTHORIZED
Crashes (24mo)
0
Fleet
7 trucks
Insurance
On file
How Stark Moving and Storage Compares
Google Rating
Reviews
23 reviews across . 12 positive (52%). 11 negative (48%). Average: 4.8/5 from 366 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | I received an estimate from Stark Moving and Storage and hired their moving service. They removed all furniture from the house, and, at the new place, they doubled the price before unloading the truck. They hijacked all my stuff until I paid the full NEW amount in order to get my stuff back. Beware! And please don't trust them when they say they don't hijack furniture. They do. And they will demand a substantial amount of money from you. Alert for organizations: Don't try to intimidate and discredit the customer experience in order to discourage bad reviews. This review is based on a dissatisfied customer's real experience. | J | |
| 5/5 | The goal was to move a large sofa from a 3rd floor apartment to a room with small door opening in house 30 miles away. Two gentlemen (just they were) from Stark arrived promptly on time, wrapped up the sofa in a perfectly protected cocoon, at the destination, they removed an old sofa and deftly moved in the new one - flawlessly! I have complete confidence in Stark to protect and move even the most precious cargo. Wally Ackey | Chick and Wally Ackey | |
| 5/5 | We hired Stark Moving for our move from Waltham MA to Morrisville NC. Their services were top notch, they were super careful with all our stuff, with each item being packed carefully and wrapped well. They were also very punctual. Would definitely recommend them for your long distance move! | Priyal Patel | |
| 5/5 | Vaso, Mudi, and George moved me out of a house last weekend and into a condominium. I had a tremendous amount of items well, although I had most things packed in boxes and ready to go, they still had a significant amount of work to do to make me. They were courteous, fast, and so very gentle with my furniture and items. They impossibly packed the truck so that it all fit. I honestly don't know how they did all that they did but they did a wonderful job and I highly recommend them and this company. I'm so grateful. | Molly Wade | |
| 5/5 | Best moving service ever! Excellent communication, easy moving, friendly and very efficient. I recommend them for get movers! | Yeweza Kabongo | |
| 5/5 | Timely, organized and helped alleviate a lot of the moving stress we had. Very careful with our objects. | Daanial Ahmed | |
| 5/5 | We used Stark Moving & Storage many times and were thrilled with the most recent experience over Mothers' Day Weekend. Our move was complicated and we needed two crews to move furniture and many boxes from two locations (a home & two storage units) to another house. Both crew leaders, Andrew & Alex, were very punctual, professional and took great care of our possessions. They also took great care with parking two large moving trucks in a neighborhood with narrow streets. The made the entire process very easy. | orgenitoratum43 | |
| 5/5 | I used Stark Moving services for my recent move. They arrived right on time. The packing of large and delicate items was done swiftly and efficiently. The movers took good care of my stuff throughout the process. The online and in person service and communication has been timely and clear. We will surely be using the service again and recommend it to our friends. | garaj joshi | |
| 5/5 | Stark made the moving process painless right from the initial phone call. Quoting was transparent and their services are competitively priced for the market. Their customer portal made it convenient to schedule our move date, list inventory and coordinate the logistics of the move. On moving day, Gleks called to give me an ETA and the team arrived early. They got right to work and handled our belongings with great care. Gleks and his team communicated with us the entire time and answered any questions. The premium level of professionalism that comes with Stark's services truly made it a smooth process. I highly recommend hiring them for your next move! | David Sepulveda | |
| 4/5 | I left a 3 star review because the movers took 40 minutes to drive what should have been a 10-minute route and charged me for that time. They explained it was due to a truck route, but after looking into it, I felt it still shouldn't have taken so long. After posting my review the company reached out and refunded me for the travel time. I appreciate that they acknowledged the issue and made it right. 4 stars. | Tom Tancer | |
| 4/5 | UPDATED: The office has reached out to me, and explained there was an internal miscommunication, and that they have put a check in the mail to make up the difference from the initial check. Very appreciative for their quick response. The two guys I hired to load my truck were fast and fairly efficient. However, they ended up putting a hole in my closet door while moving my couch. I had asked them prior of if they needed me to take the door off, but they were confident they could do it. Ten minutes of trying later resulted with this hole in my door. I asked each of the movers what I should do about it. They both said call the company. When I called, their office said that they did not cause any damages, and because I signed the bill without claiming any damages, I was unable to make an insurance claim. They sent me a check to replace the door but when our landlord came back and said the amount they sent would not be enough, I called the office again. This time, I was told they sent the check out of all courtesy. They told me they would talk to their movers again when I respectfully disagreed with their conclusions, and I have not heard from them in several weeks except for an email to leave a review on Google. | Joey Martin | |
| 4/5 | The staffs were on time and were really professional and quick. The moving experience was free of errors for me! The only thing was that my floor lamp was damaged during the moving. They had to tape it for me and currently it is still usable. Overall good experience! Glad I have counted on them. | Tina Wang | |
| 1/5 | We moved from Boston to Denver in a very large truck packed by Stark. The contents of the truck were in total chaos upon arrival at the storage unit, which we saw immediately when the truck Stark had loaded was opened. No one had touched the contents from the time it was loaded until the time it got to the destination. We were present and watched as the unloading crew had to tape up boxes just to get them out of the truck and into the self-storage unit without the contents going everywhere. The boxes had not been tied down! And very heavy boxes had been stacked on top of lighter ones! It looked like it was loaded by a bunch of careless teenagers rather than a professional moving crew. About 30% of the boxes looked like the photos below, and many pieces of furniture were nicked, and two totally broken. Many of the contents of the boxes, which had been very carefully packed by experienced packers, were damaged. Stark would take no responsibility for this damage regardless of our irrefutable proof. They had numerous excuses. No matter how we presented the facts, with proof, and they say they take care of their responsibility, they absolutely continued to make excuses. We are quite clear on where the problems were, and they were with the way the truck was loaded. I lost many nice items. | Les Peretz | |
| 1/5 | Do not hire this company for a long distance. Good: they sell well, accommodating and pretty much agree to anything asked. Picked up on time, wrapped everything very well. Now bad: promised wardrobe boxes, instead used big boxes and simply threw clothes into it. Charged for their time and boxes. Original estimate of arrival to the destination was late afternoon. I called them at 10 am to get an ETA, took over 2 hours and multiple calls to get in touch with Roman, he surprised me by saying the ETA was 7 pm. I explained that the building is the senior living facility and the movers will not be allowed in the building. However, the facility admin was very understanding and kindly agreed to 7 pm. The next surprise was the call from the driver saying he will arrive around 9 pm. Facility admin told me absolutely not. Even after Alex, Operations Coordinator from Stark tried to convince her to allow in. So we agreed to 7 am next morning. The truck did not arrive until 8:45 am. Driver was alone, no Ohio man!! At that time I was informed I have to pay BEFORE the unload. My stuff was held hostage so I paid in full. Since I had such a horrible experience I decided to charge and not pay cash. So I was charged ADDITIONAL 3% bank fee. When I asked Alex for some kind of concessions since they were so late, he was rude and condescending and indifferent and dismissive. Horrible experience, stay away from these guys. They over promise and under deliver. | Sonya Kay | |
| 1/5 | They saw we were elder and disabled and that if they treated us like garbage they could get away with it. We are still finding things that were destroyed because of them. Don't use this company. I will never forget the cruelty. Exactly the way the person describes in the review below it was like teenagers had packed. It seems like they have a crew for customers that matter and a crew for customers that they decide are trash. There is no remorse from the owners of this company either. Only gas lighting. Then they harass you for leaving bad reviews. They don't have my phone number anymore because I had to change it because of this nightmare. Their actions destroyed priceless possessions that cannot be replaced. Like a poster/frame from when I was a teenager from my cities mayor. As well as pictures autographed books. Cost us 1000 extra than quoted for the packing they did. We ended up with destroyed irreplaceable pictures. They just dropped things in boxes in a way that those things would bang around. So a nice printer that prints pictures got destroyed. Also, jewelry is all gone. All of it even stuff not worth anything. Please if you value your belongings protect them by using a company that values customers' belongings. Trust not this company. So unprofessional. | KB Smiles | |
| 1/5 | My experience with this company was terrible and they do not stand by their service. Three guys showed up to for my move in the morning and they looked exhausted. They took multiple breaks throughout the job and ended up exceeding the estimate by several hours. They were very inefficient. They left hardware screws and bolts for my furniture at the original apartment and didn't debut for time taken to recover hardware. They smashed the corner of my dining room table and tried to undercut me on the repair costs. | Steven P | |
| 1/5 | We were given a quote of $627-$916 and should take about 4 hours. THEY asked what was being moved and estimated how long it would take and came up with those figures. Other than the beds (3), some bureaus & TVs, there weren't any other big items, no couches, chairs or loveseats, kitchen tables or chairs... Mostly boxes, bins & bags. We gave them $700 deposit. Once the move was complete, we were charged $1510.03 - making the total charge $1516.43. A LOT more than they quoted. When I called Nick who gave the original quote, he said it took longer than they expected and the fee quoted was just an estimate. The movers were going to get tipped but unfortunately, that didn't happen since the cost to move cost far more than we'd ever expected. | Karen Bengtsen | |
| 1/5 | We hired stark to move from Norfolk to Wednesday. Every box was clearly labeled which room it was supposed to go into and each room was shown to the manager. We have moved over 20 boxes from one room to the next. The garage was treated like free for all with no regard. Stark is not cheap and the lack of English speaking workers and lack of guidance makes it even worse. Lastly, their quotes should not be taken seriously, they went $1000 over what they said it would be. | Ryan Lakites | |
| 1/5 | The movers did not speak English making the move very difficult. They also lost my Peloton cord but told me they texted it after moving it. I'm not sure how they texted it since they lost the cord. Also, $200 more than the quote after giving them a complete listing of the items that needed to be moved. Will never use them again and would not suggest to anyone. | Kevin Hurley | |
| 1/5 | Wish I could leave zero stars. They were over 2 hours late and charged nearly a thousand dollars including charging for their commute. Didn't even move a desk...do not recommend them in the least. | Cyndi Jang | |
| 1/5 | They are a very unprofessional company, not upfront about cancellation policy and they lied about providing a contract. Beware before you do any business with this company. | adam b | |
| 1/5 | I had the worst experience with this moving company. A lot of my items did not make it to my storage unit. Super pricey and poor quality. | Lilly Coy | |
| 1/5 | The most terrible experience I ever had in my life with a service provider, even don't know where to start... They made an estimation of 600-800$ for moving out my furniture and put in the storage and then on the day of the moving they charged me the double ($1600) for 1 bedroom approximately including 1 month of storage. In the phone they make it look like it's not very expensive for you to go with them and then overcharge you presenting a bunch of non sense. They work very slow so that they can charge you more since they charge per hour. My furnitures stayed 1 month in their storage and when we did the moving, they changed the hourly rate would initially agreed (from 131/hr to 196/hr) without any reason and when I confronted the guy in the phone video (Nick) telling him saying they are respecting the contract he said I we need to pay the movers and It's not a big deal of price and then he hanged up the phone as you can see how unprofessional in the company. We had agreed on 600 and finally charged 800 so again it seems to be their standard practice. Some of the furniture they assured to wrap correctly like a marble table my parents gave us and other fabrics had yellow colour on them looking like animal paw which I suspect was some pets in their storage that was not well protected. | Julia |
I received an estimate from Stark Moving and Storage and hired their moving service. They removed all furniture from the house, and, at the new place, they doubled the price before unloading the truck. They hijacked all my stuff until I paid the full NEW amount in order to get my stuff back. Beware! And please don't trust them when they say they don't hijack furniture. They do. And they will demand a substantial amount of money from you. Alert for organizations: Don't try to intimidate and discredit the customer experience in order to discourage bad reviews. This review is based on a dissatisfied customer's real experience.
J
The goal was to move a large sofa from a 3rd floor apartment to a room with small door opening in house 30 miles away. Two gentlemen (just they were) from Stark arrived promptly on time, wrapped up the sofa in a perfectly protected cocoon, at the destination, they removed an old sofa and deftly moved in the new one - flawlessly! I have complete confidence in Stark to protect and move even the most precious cargo. Wally Ackey
Chick and Wally Ackey
We hired Stark Moving for our move from Waltham MA to Morrisville NC. Their services were top notch, they were super careful with all our stuff, with each item being packed carefully and wrapped well. They were also very punctual. Would definitely recommend them for your long distance move!
Priyal Patel
Vaso, Mudi, and George moved me out of a house last weekend and into a condominium. I had a tremendous amount of items well, although I had most things packed in boxes and ready to go, they still had a significant amount of work to do to make me. They were courteous, fast, and so very gentle with my furniture and items. They impossibly packed the truck so that it all fit. I honestly don't know how they did all that they did but they did a wonderful job and I highly recommend them and this company. I'm so grateful.
Molly Wade
Best moving service ever! Excellent communication, easy moving, friendly and very efficient. I recommend them for get movers!
Yeweza Kabongo
Timely, organized and helped alleviate a lot of the moving stress we had. Very careful with our objects.
Daanial Ahmed
We used Stark Moving & Storage many times and were thrilled with the most recent experience over Mothers' Day Weekend. Our move was complicated and we needed two crews to move furniture and many boxes from two locations (a home & two storage units) to another house. Both crew leaders, Andrew & Alex, were very punctual, professional and took great care of our possessions. They also took great care with parking two large moving trucks in a neighborhood with narrow streets. The made the entire process very easy.
orgenitoratum43
I used Stark Moving services for my recent move. They arrived right on time. The packing of large and delicate items was done swiftly and efficiently. The movers took good care of my stuff throughout the process. The online and in person service and communication has been timely and clear. We will surely be using the service again and recommend it to our friends.
garaj joshi
Stark made the moving process painless right from the initial phone call. Quoting was transparent and their services are competitively priced for the market. Their customer portal made it convenient to schedule our move date, list inventory and coordinate the logistics of the move. On moving day, Gleks called to give me an ETA and the team arrived early. They got right to work and handled our belongings with great care. Gleks and his team communicated with us the entire time and answered any questions. The premium level of professionalism that comes with Stark's services truly made it a smooth process. I highly recommend hiring them for your next move!
David Sepulveda
I left a 3 star review because the movers took 40 minutes to drive what should have been a 10-minute route and charged me for that time. They explained it was due to a truck route, but after looking into it, I felt it still shouldn't have taken so long. After posting my review the company reached out and refunded me for the travel time. I appreciate that they acknowledged the issue and made it right. 4 stars.
Tom Tancer
UPDATED: The office has reached out to me, and explained there was an internal miscommunication, and that they have put a check in the mail to make up the difference from the initial check. Very appreciative for their quick response. The two guys I hired to load my truck were fast and fairly efficient. However, they ended up putting a hole in my closet door while moving my couch. I had asked them prior of if they needed me to take the door off, but they were confident they could do it. Ten minutes of trying later resulted with this hole in my door. I asked each of the movers what I should do about it. They both said call the company. When I called, their office said that they did not cause any damages, and because I signed the bill without claiming any damages, I was unable to make an insurance claim. They sent me a check to replace the door but when our landlord came back and said the amount they sent would not be enough, I called the office again. This time, I was told they sent the check out of all courtesy. They told me they would talk to their movers again when I respectfully disagreed with their conclusions, and I have not heard from them in several weeks except for an email to leave a review on Google.
Joey Martin
The staffs were on time and were really professional and quick. The moving experience was free of errors for me! The only thing was that my floor lamp was damaged during the moving. They had to tape it for me and currently it is still usable. Overall good experience! Glad I have counted on them.
Tina Wang
We moved from Boston to Denver in a very large truck packed by Stark. The contents of the truck were in total chaos upon arrival at the storage unit, which we saw immediately when the truck Stark had loaded was opened. No one had touched the contents from the time it was loaded until the time it got to the destination. We were present and watched as the unloading crew had to tape up boxes just to get them out of the truck and into the self-storage unit without the contents going everywhere. The boxes had not been tied down! And very heavy boxes had been stacked on top of lighter ones! It looked like it was loaded by a bunch of careless teenagers rather than a professional moving crew. About 30% of the boxes looked like the photos below, and many pieces of furniture were nicked, and two totally broken. Many of the contents of the boxes, which had been very carefully packed by experienced packers, were damaged. Stark would take no responsibility for this damage regardless of our irrefutable proof. They had numerous excuses. No matter how we presented the facts, with proof, and they say they take care of their responsibility, they absolutely continued to make excuses. We are quite clear on where the problems were, and they were with the way the truck was loaded. I lost many nice items.
Les Peretz
Do not hire this company for a long distance. Good: they sell well, accommodating and pretty much agree to anything asked. Picked up on time, wrapped everything very well. Now bad: promised wardrobe boxes, instead used big boxes and simply threw clothes into it. Charged for their time and boxes. Original estimate of arrival to the destination was late afternoon. I called them at 10 am to get an ETA, took over 2 hours and multiple calls to get in touch with Roman, he surprised me by saying the ETA was 7 pm. I explained that the building is the senior living facility and the movers will not be allowed in the building. However, the facility admin was very understanding and kindly agreed to 7 pm. The next surprise was the call from the driver saying he will arrive around 9 pm. Facility admin told me absolutely not. Even after Alex, Operations Coordinator from Stark tried to convince her to allow in. So we agreed to 7 am next morning. The truck did not arrive until 8:45 am. Driver was alone, no Ohio man!! At that time I was informed I have to pay BEFORE the unload. My stuff was held hostage so I paid in full. Since I had such a horrible experience I decided to charge and not pay cash. So I was charged ADDITIONAL 3% bank fee. When I asked Alex for some kind of concessions since they were so late, he was rude and condescending and indifferent and dismissive. Horrible experience, stay away from these guys. They over promise and under deliver.
Sonya Kay
They saw we were elder and disabled and that if they treated us like garbage they could get away with it. We are still finding things that were destroyed because of them. Don't use this company. I will never forget the cruelty. Exactly the way the person describes in the review below it was like teenagers had packed. It seems like they have a crew for customers that matter and a crew for customers that they decide are trash. There is no remorse from the owners of this company either. Only gas lighting. Then they harass you for leaving bad reviews. They don't have my phone number anymore because I had to change it because of this nightmare. Their actions destroyed priceless possessions that cannot be replaced. Like a poster/frame from when I was a teenager from my cities mayor. As well as pictures autographed books. Cost us 1000 extra than quoted for the packing they did. We ended up with destroyed irreplaceable pictures. They just dropped things in boxes in a way that those things would bang around. So a nice printer that prints pictures got destroyed. Also, jewelry is all gone. All of it even stuff not worth anything. Please if you value your belongings protect them by using a company that values customers' belongings. Trust not this company. So unprofessional.
KB Smiles
My experience with this company was terrible and they do not stand by their service. Three guys showed up to for my move in the morning and they looked exhausted. They took multiple breaks throughout the job and ended up exceeding the estimate by several hours. They were very inefficient. They left hardware screws and bolts for my furniture at the original apartment and didn't debut for time taken to recover hardware. They smashed the corner of my dining room table and tried to undercut me on the repair costs.
Steven P
We were given a quote of $627-$916 and should take about 4 hours. THEY asked what was being moved and estimated how long it would take and came up with those figures. Other than the beds (3), some bureaus & TVs, there weren't any other big items, no couches, chairs or loveseats, kitchen tables or chairs... Mostly boxes, bins & bags. We gave them $700 deposit. Once the move was complete, we were charged $1510.03 - making the total charge $1516.43. A LOT more than they quoted. When I called Nick who gave the original quote, he said it took longer than they expected and the fee quoted was just an estimate. The movers were going to get tipped but unfortunately, that didn't happen since the cost to move cost far more than we'd ever expected.
Karen Bengtsen
We hired stark to move from Norfolk to Wednesday. Every box was clearly labeled which room it was supposed to go into and each room was shown to the manager. We have moved over 20 boxes from one room to the next. The garage was treated like free for all with no regard. Stark is not cheap and the lack of English speaking workers and lack of guidance makes it even worse. Lastly, their quotes should not be taken seriously, they went $1000 over what they said it would be.
Ryan Lakites
The movers did not speak English making the move very difficult. They also lost my Peloton cord but told me they texted it after moving it. I'm not sure how they texted it since they lost the cord. Also, $200 more than the quote after giving them a complete listing of the items that needed to be moved. Will never use them again and would not suggest to anyone.
Kevin Hurley
Wish I could leave zero stars. They were over 2 hours late and charged nearly a thousand dollars including charging for their commute. Didn't even move a desk...do not recommend them in the least.
Cyndi Jang
They are a very unprofessional company, not upfront about cancellation policy and they lied about providing a contract. Beware before you do any business with this company.
adam b
I had the worst experience with this moving company. A lot of my items did not make it to my storage unit. Super pricey and poor quality.
Lilly Coy
The most terrible experience I ever had in my life with a service provider, even don't know where to start... They made an estimation of 600-800$ for moving out my furniture and put in the storage and then on the day of the moving they charged me the double ($1600) for 1 bedroom approximately including 1 month of storage. In the phone they make it look like it's not very expensive for you to go with them and then overcharge you presenting a bunch of non sense. They work very slow so that they can charge you more since they charge per hour. My furnitures stayed 1 month in their storage and when we did the moving, they changed the hourly rate would initially agreed (from 131/hr to 196/hr) without any reason and when I confronted the guy in the phone video (Nick) telling him saying they are respecting the contract he said I we need to pay the movers and It's not a big deal of price and then he hanged up the phone as you can see how unprofessional in the company. We had agreed on 600 and finally charged 800 so again it seems to be their standard practice. Some of the furniture they assured to wrap correctly like a marble table my parents gave us and other fabrics had yellow colour on them looking like animal paw which I suspect was some pets in their storage that was not well protected.
Julia
Location
158 PROSPECT ST, WALTHAM, MA 02453
(857)316-6319
Service Areas
Stark Moving and Storage
Stark Moving and Storage
★ 4.8 WALTHAM, MA 02453