Serna Elite Movers
Strengths
- 4.9/5 from 99 Google reviews — strong rating
- USDOT 3846739, MC-1400788 — authorized for interstate household goods
- 0 crashes in 24 months
- 120,000 miles driven in 2024 — active for a 2-truck operation
- Ana and Eric praised by name across many reviews
- 4-time repeat customer praises immaculate care
- Interstate moves (GA to SC) completed in one day with zero damage
- Fixed customer's broken desk during the move — above and beyond
- Owner responds to Google reviews
Red Flags
- No BBB profile — not listed or accredited
- Report of movers wasting time to inflate hourly charges — folding wraps instead of working until caught
- Slow follow-up on quotes — reviewer waited days with repeated calls and never received a quote
- Very small operation — 2 trucks, 1 driver registered with FMCSA
FMCSA Record
USDOT
3846739
MC
1400788
Status
Active
Crashes (24mo)
0
Fleet
2 trucks
Drivers
1
Insurance
On file
How Serna Elite Movers Compares
Google Rating
Reviews
5 reviews across Google. 3 positive (60%). 2 negative (40%). Average: 4.9/5 from 100 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | I have used Serna for 4 moves now and they have been absolutely immaculate with moving everything without a scratch. They carefully wrap everything during the move to make sure nothing scuffs. This last time they actually fixed my sit/stand desk which wasn't working prior to the move. Thank you Eric and Ana and the rest of the crew! You've safely carried all my stuff across the city. | Alex Avila | |
| 5/5 | Serna Elite has been the best moving company we've ever worked with, and we've moved around a lot! Operationally sound, extremely cautious and safe with your belongings, and very personable team to keep you at ease during such a stressful time in your life. Highly recommend Ana & Erik to everyone. | Emma Pao | |
| 5/5 | My move went smooth and quick. They arrived when they said they would and everything went great. The moved me from GA to SC. My belongings were delivered in one day and in perfect condition. I would highly recommend Ana and Eric at Serna Elite. | Tammy Smith | |
| 3/5 | I hate to write reviews such as this but I feel it's important so that a business knows where they have growth opportunities. I submitted online request for a long distance move with packing and unpacking services. No one contacted me and by the Monday I called and spoke with Anna. She states she will callback once she has spoken with one of her drivers. Tuesday I call again, this time I'm promised a quote Wednesday. Wednesday I call and she asks if there's a way that I can meet at my storage unit so they can better assess their quote. It is now Thursday 10/2 and I have not heard back, received a quote or received follow up from Serna. | Nu Image Entertainment | |
| 1/5 | Very scammy they wasted time doing small work that should have taken max 2 hours and they tried to waste time by folding the wraps for the boxes while I was talking to my family. As soon as me and my family noticed that no one was bringing in the boxes and totes, we checked on them and they sped up the moving and were no longer folding all wraps just throwing them in the truck. I spent $75 because of that. I advise people to never use this company their workers are crooks. | Chika David 'Chika' Ohuye |
I have used Serna for 4 moves now and they have been absolutely immaculate with moving everything without a scratch. They carefully wrap everything during the move to make sure nothing scuffs. This last time they actually fixed my sit/stand desk which wasn't working prior to the move. Thank you Eric and Ana and the rest of the crew! You've safely carried all my stuff across the city.
Alex Avila
Serna Elite has been the best moving company we've ever worked with, and we've moved around a lot! Operationally sound, extremely cautious and safe with your belongings, and very personable team to keep you at ease during such a stressful time in your life. Highly recommend Ana & Erik to everyone.
Emma Pao
My move went smooth and quick. They arrived when they said they would and everything went great. The moved me from GA to SC. My belongings were delivered in one day and in perfect condition. I would highly recommend Ana and Eric at Serna Elite.
Tammy Smith
I hate to write reviews such as this but I feel it's important so that a business knows where they have growth opportunities. I submitted online request for a long distance move with packing and unpacking services. No one contacted me and by the Monday I called and spoke with Anna. She states she will callback once she has spoken with one of her drivers. Tuesday I call again, this time I'm promised a quote Wednesday. Wednesday I call and she asks if there's a way that I can meet at my storage unit so they can better assess their quote. It is now Thursday 10/2 and I have not heard back, received a quote or received follow up from Serna.
Nu Image Entertainment
Very scammy they wasted time doing small work that should have taken max 2 hours and they tried to waste time by folding the wraps for the boxes while I was talking to my family. As soon as me and my family noticed that no one was bringing in the boxes and totes, we checked on them and they sped up the moving and were no longer folding all wraps just throwing them in the truck. I spent $75 because of that. I advise people to never use this company their workers are crooks.
Chika David 'Chika' Ohuye
Location
3235 SATELLITE BLVD STE 300 BLDG 400, DULUTH, GA 30096
(678)208-3628
Service Areas
Serna Elite Movers
Serna Elite Movers
★ 4.9 DULUTH, GA 30096