Paxton Van Lines
Strengths
- Military moving experience with free weight ticket services (Thomas Walsh)
- Some positive overseas storage experiences: items in good condition after 7 years (Dan Wright)
- Settlement checks sent for damaged items without pushback (Tiffany Rochelle Thomas)
- Careful HHG handling praised (Nestor Amaya)
- Owner responds to reviews
- International shipping capability
Red Flags
- $5,000+ in storage damages after 4 years abroad. Representative Ryan Stankovic refused to connect with management, ignored emails for weeks (Diana Safos)
- 30-day delivery delays with destroyed items. $1,200 TV packed poorly and damaged (Joey Beckum)
- Rude dispatchers: two different dispatchers described as the halfhest/rudest people. Very unorganized (Tonya Browning)
- Aggressive company driver with plate 54138p tried to run someone off the road (Tyler Manis)
- Impossible to reach by phone, don't answer or return calls. Representative ignored emails. Excessive delays not communicated (AH)
- Very slow to pay bills and rescind (rmapoo 3421)
FMCSA Record
USDOT
7543
Status
Active
Crashes (24mo)
4
Fleet
20 trucks
Drivers
20
Insurance
On file
BBB Profile
Rating
A+
Accredited
Yes
Complaints (3yr)
0
How Paxton Van Lines Compares
Google Rating
People
Crew: Ryan Stankovic, Emanuel Menendez, Nestor Amaya, Dan Wright
Atlas agent in Charlotte. Won a quality award from the van line in 2007 (Milton Hill Award).
Reviews
14 reviews across Google. 6 positive (43%). 8 negative (57%). Average: 3.4/5 from 59 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | Five star experience with Paxton delivering our items from storage. All items in good condition and well cared for over the 7 years we were overseas. Delivery team was excellent working with some large furniture and tight doorways. | Dan Wright | |
| 5/5 | They were very cautious and quick with the packing from my post abroad and to delivery and unpacking in the US. A few items were damaged in shipment and they didn't bat an eye with sending me settlement checks to replace damaged items. No move is perfect but they care and try to make things right. | Tiffany Rochelle Thomas | |
| 5/5 | Very friendly, providing free weight ticket services for military members moving. | Thomas Walsh | |
| 5/5 | Effective, and Carefully When Handling HHGS. Overall Great Service. Thank You. | Nestor Amaya | |
| 5/5 | So far my experience have been very pleasant! Great attention and customer service. | Emanuel Menendez | |
| 5/5 | I had a great experience with this company. Very professional and great communication. A job well done. | J Bruno | |
| 1/5 | We put our home goods in storage with Paxton while we lived abroad for 4 years. Upon returning stateside and with the delivery of our items, we had over $5,000 in damages and some pieces of furniture completely missing. We have been working with the utmost incompetence with a representative (Ryan Stankovic) who refused to put us in contact with management and has ignored our emails or taken weeks to respond to the handling of our claim. We have been trying to resolve this issue since March of this year and our case has been handled with incomprehensible irresponsibility, negligence, and complete ineptitude. Attached photos of just a few items that were damaged and Paxton has not taken any responsibility or made any reimbursement to our claim. | Diana Safos | |
| 1/5 | This company is a nightmare. Took almost 30 days to deliver and then when they did the destroyed and damaged a lot of our stuff, baby pictures including a 70 inch samsung TV. Heres a pic on how they pack a $1200 Tv. You been warned stay away from this company. | Joey Beckum | |
| 1/5 | These people here are absolutely the halfhest people... we spoke to two different dispatchers one a guy one a woman they are absolutely the rudest people...they are very unorganized they definitely need a class in customer service. | Tonya Browning | |
| 1/5 | VERY SLOW TO RESCIND AND PAY BILLS! BE CAUTIOUS! | rmapoo 3421 | |
| 1/5 | Your truck with license plate 54138p just tried to run me off the road, thanks for the unnecessarily terrifying morning. | Tyler Manis | |
| 1/5 | Bad place to unload with 18 wheeler really small place. | Rolando Arce | |
| 1/5 | Straight garbage. | KP | |
| 1/5 | [Translated by Google] I had a terrible experience with Paxton. Like many other reviews, I strongly advise against hiring this company. It is practically impossible to get in touch with them by phone (they don't answer or return calls, despite leaving messages). The assigned representative ignored several emails with important questions about the move, which were never answered. I was forced to contact someone else for information about my shipment. There were also excessive delays that were not communicated in a timely manner, and important insurance documents that were never delivered. In short: unprofessional service, terrible customer service, lack of organization, and no communication. Avoid. | AH |
Five star experience with Paxton delivering our items from storage. All items in good condition and well cared for over the 7 years we were overseas. Delivery team was excellent working with some large furniture and tight doorways.
Dan Wright
They were very cautious and quick with the packing from my post abroad and to delivery and unpacking in the US. A few items were damaged in shipment and they didn't bat an eye with sending me settlement checks to replace damaged items. No move is perfect but they care and try to make things right.
Tiffany Rochelle Thomas
Very friendly, providing free weight ticket services for military members moving.
Thomas Walsh
Effective, and Carefully When Handling HHGS. Overall Great Service. Thank You.
Nestor Amaya
So far my experience have been very pleasant! Great attention and customer service.
Emanuel Menendez
I had a great experience with this company. Very professional and great communication. A job well done.
J Bruno
We put our home goods in storage with Paxton while we lived abroad for 4 years. Upon returning stateside and with the delivery of our items, we had over $5,000 in damages and some pieces of furniture completely missing. We have been working with the utmost incompetence with a representative (Ryan Stankovic) who refused to put us in contact with management and has ignored our emails or taken weeks to respond to the handling of our claim. We have been trying to resolve this issue since March of this year and our case has been handled with incomprehensible irresponsibility, negligence, and complete ineptitude. Attached photos of just a few items that were damaged and Paxton has not taken any responsibility or made any reimbursement to our claim.
Diana Safos
This company is a nightmare. Took almost 30 days to deliver and then when they did the destroyed and damaged a lot of our stuff, baby pictures including a 70 inch samsung TV. Heres a pic on how they pack a $1200 Tv. You been warned stay away from this company.
Joey Beckum
These people here are absolutely the halfhest people... we spoke to two different dispatchers one a guy one a woman they are absolutely the rudest people...they are very unorganized they definitely need a class in customer service.
Tonya Browning
VERY SLOW TO RESCIND AND PAY BILLS! BE CAUTIOUS!
rmapoo 3421
Your truck with license plate 54138p just tried to run me off the road, thanks for the unnecessarily terrifying morning.
Tyler Manis
Bad place to unload with 18 wheeler really small place.
Rolando Arce
Straight garbage.
KP
[Translated by Google] I had a terrible experience with Paxton. Like many other reviews, I strongly advise against hiring this company. It is practically impossible to get in touch with them by phone (they don't answer or return calls, despite leaving messages). The assigned representative ignored several emails with important questions about the move, which were never answered. I was forced to contact someone else for information about my shipment. There were also excessive delays that were not communicated in a timely manner, and important insurance documents that were never delivered. In short: unprofessional service, terrible customer service, lack of organization, and no communication. Avoid.
AH
Location
5300 Port Royal Rd, Springfield, VA 21151
(703) 321-7800
Paxton Van Lines
Paxton Van Lines
★ 3.4 Springfield, VA 21151