Lambert Transfer & Storage
Strengths
- 4.4/5 from 92 Google reviews
- BBB A+ with only 1 complaint in 3 years
- 38 years in business (since 1987)
- North American Van Lines agent, cross-country capability
- Multiple cross-country moves praised (CA to AL, AL to TX, FL to VA)
- Some customers paid less than quoted due to under-weight loads
- Carlton and Brittany praised by name for communication and coordination
- Repeat customers documented
Red Flags
- Not BBB accredited despite A+ rating
- $3,000 cost overrun from estimate reported
- Damage claims routed to North American national claims, Lambert does not handle directly
- Missing items reported (video games, china cabinet glass) with no resolution
- Packers smelled like marijuana during corporate move
- Scheduling failures (day-late arrivals, 2-day pack crammed into 1 day)
- Furniture damage with delayed and evasive resolution process
BBB Profile
Rating
A+
Accredited
No
Complaints (3yr)
1
How Lambert Transfer & Storage Compares
Google Rating
People
Owner: Charles Hurley, Director
Reviews
8 reviews across Google. 4 positive (50%). 4 negative (50%). Average: 4.4/5 from 92 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | Lambert Moving Systems has been around for over 100 years! I think that says it all. From the top down, their leadership genuinely cares about their customers and it shows in every detail of the experience. They operate with integrity, accountability, and a customer-first mindset that every other moving company should be striving for. | Evan Crawford | |
| 5/5 | Just one word describes our entire experience: OUTSTANDING! From initial communication to quote to follow through to the actual pack and move. I was confident in each step. Nothing broken. Handled with care. Professional. | Jean E M Shorter | |
| 5/5 | We move A LOT due to my husband's job, and this move was the BEST we have ever experienced. It was a cross country move from CA to Auburn, AL, with 6 weeks of storage. Carlton was amazing from start to finish. His team and workers are professional, courteous, and hard working. Highly recommend. | Marcy Crouch | |
| 5/5 | I had a great experience with John, Donald H, and his team. We moved from AL to TX and everything went very smoothly, we received our things in record time (3 days) and due to our things being under the weight quoted, we ended up paying less. 10/10 would recommend. | Betsy Corona Uterinohlen | |
| 2/5 | I moved from Auburn, AL to Williamsburg VA. The problems started when the trackers showed up a day late. When we arrived the delivery was satisfactory but there was damage. I sent a claim to Lambert and was told they would contact me. A month later I was told I had to contact North American national claims. Lambert never did anything with my claim. | James McDonald | |
| 1/5 | Absolutely horrible corporate move. Glad the company paid for it and not me. Packers smelled like marijuana. The guys who moved everything were quick and sloppy, 1600 square foot home, shouldn't have been as hard as it was made. | Katherine Walker | |
| 1/5 | Just got a call from them and my move is going to cost me $3,000 more than my estimate!! If you're that far off, why even give an estimate? They would have been more accurate drawing numbers from a hat. | Todd Carpenter | |
| 1/5 | After weeks of calling attempting to locate my child's missing games and after weeks of being told lies of they are lost or he will be back later I spoke with Chris and he stated that he does not have dishonest employees and due to lack of complaints it's nothing he could do. | Mercedes Landfair |
Lambert Moving Systems has been around for over 100 years! I think that says it all. From the top down, their leadership genuinely cares about their customers and it shows in every detail of the experience. They operate with integrity, accountability, and a customer-first mindset that every other moving company should be striving for.
Evan Crawford
Just one word describes our entire experience: OUTSTANDING! From initial communication to quote to follow through to the actual pack and move. I was confident in each step. Nothing broken. Handled with care. Professional.
Jean E M Shorter
We move A LOT due to my husband's job, and this move was the BEST we have ever experienced. It was a cross country move from CA to Auburn, AL, with 6 weeks of storage. Carlton was amazing from start to finish. His team and workers are professional, courteous, and hard working. Highly recommend.
Marcy Crouch
I had a great experience with John, Donald H, and his team. We moved from AL to TX and everything went very smoothly, we received our things in record time (3 days) and due to our things being under the weight quoted, we ended up paying less. 10/10 would recommend.
Betsy Corona Uterinohlen
I moved from Auburn, AL to Williamsburg VA. The problems started when the trackers showed up a day late. When we arrived the delivery was satisfactory but there was damage. I sent a claim to Lambert and was told they would contact me. A month later I was told I had to contact North American national claims. Lambert never did anything with my claim.
James McDonald
Absolutely horrible corporate move. Glad the company paid for it and not me. Packers smelled like marijuana. The guys who moved everything were quick and sloppy, 1600 square foot home, shouldn't have been as hard as it was made.
Katherine Walker
Just got a call from them and my move is going to cost me $3,000 more than my estimate!! If you're that far off, why even give an estimate? They would have been more accurate drawing numbers from a hat.
Todd Carpenter
After weeks of calling attempting to locate my child's missing games and after weeks of being told lies of they are lost or he will be back later I spoke with Chris and he stated that he does not have dishonest employees and due to lack of complaints it's nothing he could do.
Mercedes Landfair
Location
902 Fox St, Opelika, AL 36801
(334) 745-5706
Service Areas
Lambert Transfer & Storage
Lambert Transfer & Storage
★ 4.4 Opelika, AL 36801 . 38+ yrs