Interstate Moving | Relocation | Logistics
Strengths
- 4.4/5 from 581 Google reviews
- Military moving expertise with dedicated coordinators
- Crew member Jerry praised as literally amazing for delivering 3 states over next day ahead of schedule (star folds)
- Coordinator Natasha praised for outstanding communication and flexibility (Janice Semper)
- Crew members Catalina (lead), Janet, Lalo, Fausto, Maria praised for careful handling (Karen Broussard)
- Clint and Dana praised for coordinating cross-country moves (Monica Logan)
- Clinic/medical office relocation capability (Rebecca Fisher)
- Protective runners laid from entry point to each room (Gary Kocisky)
- Furniture disassembly support teams available
- Owner responds to every review with detailed responses
Red Flags
- Stolen jewelry: boxes ransacked and emptied of irreplaceable family heirloom jewelry. Empty cases left behind as taunt. Questions whether crew was background checked (Saajidah Sandiru)
- Shipment lost for months, treated like garbage, destroyed, stolen. Claims representative Donna repeatedly denied claims for almost a year (Bryan Sims)
- 16-day delivery delay for military family. Multiple calls, no coordinator contacted them. Different rep every call (Emily Lee)
- Dining room table delivered broken. 7+ weeks later still no appointment for repair (Mary W)
- Two-day pickup slashed to single chaotic day, forcing rushed inventory. Green stickers half-applied, forms incomplete (Saajidah Sandiru)
- Someone urinated in customer trash can during move (Saajidah Sandiru)
- Truck broke down during cross-country move, fragile items dropped and broken. $500 crate paid for never happened. Marble top not packed for (Lori Lambert)
How Interstate Moving | Relocation | Logistics Compares
Google Rating
People
Crew: Jerry, Natasha, Clint, Dana, Donna, Catalina, Janet, Lalo, Fausto, Maria, Dominick, Mike, Darcy, Don, Kim, Glory, Walter, John
Reviews
11 reviews across Google. 7 positive (64%). 4 negative (36%). Average: 4.4/5 from 581 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | Did a military move and interstate came to pack my stuff 1 day and then ship it the next. The 2 ladies that packed us were very quick but they forgot a lot of stuff. Come pack out day Jerry and his crew showed up the other 2 guys were okay they didn't really do much. If it was just a certain employee review this would be 5 stars. Jerry was professional, communicated with us every step of the way and he literally had our stuff 3 states over the next day even though it wasn't scheduled for another week. Thank you Jerry, Jerry is so much! He is literally amazing. I will recommend this company just for him because it was that good of an experience. Easiest moving experience I've ever had. Again thank you. | star folds | |
| 5/5 | I had a really positive experience with Interstate for my cross country move. They were responsive to all my questions, the move was done in a timely fashion with all the items from my house and the transport of my car arriving on schedule. At company costs with other companies, they gave me pricing which fit my budget. Because I worked with several people within the company sometimes communications was a little challenging, but any issues that did arise were quickly rectified. Clint and Dana were a great team in coordinating all the moving parts, and I highly recommend Interstate. | Monica Logan | |
| 5/5 | Interstate was the best moving relocation company I researched. I called any Google over 20 other companies. Clinice came out and did a real assessment of me items. He explained everything. Natasha was my coordinator. She was outstanding. She answered every question. She kept me updated on delivery and pick up. I had to change my move dates several times and Natasha got it done with ease. The move was smooth. The driver Don, showed up ontime for pickup and delivery. He was friendly. Interstate is not a broker. Don had the Interstate trailer that made me comfortable that my items were secure. He kept me abreast of the delivery date and time. He made sure I could reach him and he also made sure I was satisfied with my delivery. He did not leave until I was happy with the placement of all my items. Natasha followed through to make sure I was happy with everything. My move was even less than expected and quoted which was an awesome plus. I moved over 1400 miles and it was a great experience. I would use them again. | Janice Semper | |
| 5/5 | I have done a lot of moves in my life and helped family members with theirs. Our recent experience with Interstate was one of the best, if not THE best, in recent memory. From the knowledgeable estimator (Mike) to the very proactive and communicative move coordinator (Darcy) to the packers to the moving crew, everyone was great to deal with. And all did a fantastic job in their respective roles. Maria and Uls did a great job packing breakable items, and Catalina (lead mover) and his team of Janet, Lalo, and Fausto were so incredibly hardworking (and didn't damage anything either loading or unloading. They were careful and respectful. I am so pleased and will recommend Interstate to my friends, neighbors, and clients. | Karen Broussard | |
| 5/5 | Fantastic moving services with no complaints! Interstate handled the loading, transport, and unloading of our household goods from two locations to storage facilities for us. John and his Interstate crew along with a furniture disassembly support team handled it effectively. Despite the slight delays getting access to the storage unit (our fault), the crew patiently waited until the problem was resolved. Kim, the move conductor, and Glory, the move coordinator, could not have been more helpful during the entire process. We were always kept well informed and knew what to expect. We have done more than our share of moves over the years and this was clearly the best. Delivery came just as set, as Walter and his crew ensured each piece was set exactly where we wanted it and all items were unwrapped if requested. Before off loading the furniture, they put protective runners from the entry point to each room. They were careful, professional, and clearly took their work seriously. We definitely felt like VIPs. Interstate has our highest recommendation. | Gary Kocisky | |
| 5/5 | Dominick and his team were very professional and efficient. He exercised patience and we needed to open a box that had something packed that we needed. I highly recommend anyone looking for moving services to book him. Thanks again Dominick! | Brayton Clifford | |
| 5/5 | We recently used this moving company to relocate our clinic, and the experience was excellent from start to finish. The entire team was professional, organized, and incredibly efficient throughout the process. Moving a clinic can be complex, but they handled everything with care and attention to detail. Communication was clear, the team arrived on time, and they worked seamlessly together to ensure everything was packed, transported, and set up smoothly. | Rebecca Fisher | |
| 1/5 | This company has been the absolute worst experience of my life. Consistently terrible communication, lack of clarity and transparency, and inconvenienced by the worst possible movers on the planet. My shipment was lost for months, treated like garbage and destroyed, stolen, my time was wasted, and now after all of this, almost a year after the move, they (Donna) keept denying my claims! The keep offering blow hard low dollar settlements and telling me that the items they were responsible for are essentially not their problem. Donna is the absolute worst representative of this company, you all need to make this right. Now. | Bryan Sims | |
| 1/5 | Terrible Experience with Interstate Moving & Storage/NAVL. I had an absolutely horrific experience with this moving company that has left me traumatized and out several thousand dollars for subpar, dishonest service. Dishonest Crew Stole from Me. The crew seemed polite at first, so I tipped them in cash, even giving one a free dog bed. Yet, after unpacking, I discovered my jewelry boxes ransacked and emptied of irreplaceable jewelry of which some were family heirlooms. The empty cases were left behind like a taunt, proving it was brazen theft, not misplacement. These professionals shook my hand, looked me in the eye, and still stole, likely pawning my valuables for extra cash. I question whether some of the crew were background checked or even company employees. Lost Items and Denied Claims. A piece of stationary fitness equipment vanished entirely. They slashed my agreed two-day pickup (pack on day 1, load on day 2) to a single lengthy chaotic day, forcing a rushed inventory amid packing. Green numbered stickers were half-applied, forms were incomplete. No time to unpack and verify on the spot if any damage had been done or items were missing. This company saved money cramming two days into one but cost me dearly in stress, especially moving solo. Interstate, NAVL, and their partners like Beltmann are best avoided at all costs. I will never recommend them and have told people to steer clear. | Saajidah Sandiru | |
| 1/5 | We are still waiting for our household goods and have requested delivery from storage multiple times now. Our move coordinator has yet to call us back! We have placed a request through the website as well as calling multiple times. The last person we spoke with 8 hours ago stated, we see the delivery request but don't understand why you haven't been contacted by your delivery coordinator yet. We will make another request now. We are still waiting. NO contact and every time we call them we speak with a new customer service rep that says the same thing. This has been disappointing service for a military family. UPDATE: FINALLY got a hold of someone that could tell us more. Everytime we have been contacting THEM. Nobody has reached out to us. AND the earliest delivery date is TEN days from now. WOW that will be 16 days from the first time that we requested our stuff. | Emily Lee | |
| 1/5 | Good company, unless they break something. Good luck trying to get it fixed. I moved into my new home on August 29th. My dinning room table was delivered broken. Today is October 17th and I still don't even have an appointment of when it will be repaired. Home is incomplete because there is a broken table sitting in the middle of it. I've been more than patient emailing and calling to try and find out information. | Mary W |
Did a military move and interstate came to pack my stuff 1 day and then ship it the next. The 2 ladies that packed us were very quick but they forgot a lot of stuff. Come pack out day Jerry and his crew showed up the other 2 guys were okay they didn't really do much. If it was just a certain employee review this would be 5 stars. Jerry was professional, communicated with us every step of the way and he literally had our stuff 3 states over the next day even though it wasn't scheduled for another week. Thank you Jerry, Jerry is so much! He is literally amazing. I will recommend this company just for him because it was that good of an experience. Easiest moving experience I've ever had. Again thank you.
star folds
I had a really positive experience with Interstate for my cross country move. They were responsive to all my questions, the move was done in a timely fashion with all the items from my house and the transport of my car arriving on schedule. At company costs with other companies, they gave me pricing which fit my budget. Because I worked with several people within the company sometimes communications was a little challenging, but any issues that did arise were quickly rectified. Clint and Dana were a great team in coordinating all the moving parts, and I highly recommend Interstate.
Monica Logan
Interstate was the best moving relocation company I researched. I called any Google over 20 other companies. Clinice came out and did a real assessment of me items. He explained everything. Natasha was my coordinator. She was outstanding. She answered every question. She kept me updated on delivery and pick up. I had to change my move dates several times and Natasha got it done with ease. The move was smooth. The driver Don, showed up ontime for pickup and delivery. He was friendly. Interstate is not a broker. Don had the Interstate trailer that made me comfortable that my items were secure. He kept me abreast of the delivery date and time. He made sure I could reach him and he also made sure I was satisfied with my delivery. He did not leave until I was happy with the placement of all my items. Natasha followed through to make sure I was happy with everything. My move was even less than expected and quoted which was an awesome plus. I moved over 1400 miles and it was a great experience. I would use them again.
Janice Semper
I have done a lot of moves in my life and helped family members with theirs. Our recent experience with Interstate was one of the best, if not THE best, in recent memory. From the knowledgeable estimator (Mike) to the very proactive and communicative move coordinator (Darcy) to the packers to the moving crew, everyone was great to deal with. And all did a fantastic job in their respective roles. Maria and Uls did a great job packing breakable items, and Catalina (lead mover) and his team of Janet, Lalo, and Fausto were so incredibly hardworking (and didn't damage anything either loading or unloading. They were careful and respectful. I am so pleased and will recommend Interstate to my friends, neighbors, and clients.
Karen Broussard
Fantastic moving services with no complaints! Interstate handled the loading, transport, and unloading of our household goods from two locations to storage facilities for us. John and his Interstate crew along with a furniture disassembly support team handled it effectively. Despite the slight delays getting access to the storage unit (our fault), the crew patiently waited until the problem was resolved. Kim, the move conductor, and Glory, the move coordinator, could not have been more helpful during the entire process. We were always kept well informed and knew what to expect. We have done more than our share of moves over the years and this was clearly the best. Delivery came just as set, as Walter and his crew ensured each piece was set exactly where we wanted it and all items were unwrapped if requested. Before off loading the furniture, they put protective runners from the entry point to each room. They were careful, professional, and clearly took their work seriously. We definitely felt like VIPs. Interstate has our highest recommendation.
Gary Kocisky
Dominick and his team were very professional and efficient. He exercised patience and we needed to open a box that had something packed that we needed. I highly recommend anyone looking for moving services to book him. Thanks again Dominick!
Brayton Clifford
We recently used this moving company to relocate our clinic, and the experience was excellent from start to finish. The entire team was professional, organized, and incredibly efficient throughout the process. Moving a clinic can be complex, but they handled everything with care and attention to detail. Communication was clear, the team arrived on time, and they worked seamlessly together to ensure everything was packed, transported, and set up smoothly.
Rebecca Fisher
This company has been the absolute worst experience of my life. Consistently terrible communication, lack of clarity and transparency, and inconvenienced by the worst possible movers on the planet. My shipment was lost for months, treated like garbage and destroyed, stolen, my time was wasted, and now after all of this, almost a year after the move, they (Donna) keept denying my claims! The keep offering blow hard low dollar settlements and telling me that the items they were responsible for are essentially not their problem. Donna is the absolute worst representative of this company, you all need to make this right. Now.
Bryan Sims
Terrible Experience with Interstate Moving & Storage/NAVL. I had an absolutely horrific experience with this moving company that has left me traumatized and out several thousand dollars for subpar, dishonest service. Dishonest Crew Stole from Me. The crew seemed polite at first, so I tipped them in cash, even giving one a free dog bed. Yet, after unpacking, I discovered my jewelry boxes ransacked and emptied of irreplaceable jewelry of which some were family heirlooms. The empty cases were left behind like a taunt, proving it was brazen theft, not misplacement. These professionals shook my hand, looked me in the eye, and still stole, likely pawning my valuables for extra cash. I question whether some of the crew were background checked or even company employees. Lost Items and Denied Claims. A piece of stationary fitness equipment vanished entirely. They slashed my agreed two-day pickup (pack on day 1, load on day 2) to a single lengthy chaotic day, forcing a rushed inventory amid packing. Green numbered stickers were half-applied, forms were incomplete. No time to unpack and verify on the spot if any damage had been done or items were missing. This company saved money cramming two days into one but cost me dearly in stress, especially moving solo. Interstate, NAVL, and their partners like Beltmann are best avoided at all costs. I will never recommend them and have told people to steer clear.
Saajidah Sandiru
We are still waiting for our household goods and have requested delivery from storage multiple times now. Our move coordinator has yet to call us back! We have placed a request through the website as well as calling multiple times. The last person we spoke with 8 hours ago stated, we see the delivery request but don't understand why you haven't been contacted by your delivery coordinator yet. We will make another request now. We are still waiting. NO contact and every time we call them we speak with a new customer service rep that says the same thing. This has been disappointing service for a military family. UPDATE: FINALLY got a hold of someone that could tell us more. Everytime we have been contacting THEM. Nobody has reached out to us. AND the earliest delivery date is TEN days from now. WOW that will be 16 days from the first time that we requested our stuff.
Emily Lee
Good company, unless they break something. Good luck trying to get it fixed. I moved into my new home on August 29th. My dinning room table was delivered broken. Today is October 17th and I still don't even have an appointment of when it will be repaired. Home is incomplete because there is a broken table sitting in the middle of it. I've been more than patient emailing and calling to try and find out information.
Mary W
Location
5801 Rolling Rd, Springfield, VA 22152
(571) 626-4339
Service Areas
Interstate Moving | Relocation | Logistics
Interstate Moving | Relocation | Logistics
★ 4.4 Springfield, VA 22152