Craig Van Lines, Inc.
Strengths
- Over 100 years in business, 4 generations of Craig family
- BBB A+ accredited since 1984
- Google 4.5/5 with 265 reviews
- Owner Fred Craig does personal in-home estimates
- Competitive pricing vs larger companies
- Repeat customer base (Dalena Kamouse used them 4 times)
Red Flags
- Yelp 1.5 stars (8 of 11 reviews are 1-star)
- Multiple complaints about damaged furniture and antiques
- BBB complaint: discriminatory comments by packing employee
- Non-binding estimates leading to surprise costs
- Poor responsiveness to damage claims
Insurance Coverage
No active insurance filings on record with FMCSA
BBB Profile
Rating
A+
Accredited
Yes
Complaints (3yr)
0
How Craig Van Lines, Inc. Compares
Google Rating
People
Owner: Frederick C. Craig
Repeat Customers
Reddit: Kuckucknudle (parents also used), ureef (several times)
Reddit Community
“My parents and I have both used Craig Van Lines for local moves...mine was farther (Leesburg -> Alexandria, ~50 minute drive) and ran about $700 for 5-6 hours”
u/Kuckucknudle in r/r/nova
“We've used Craig several times as well, no complaints.”
u/ureef in r/r/nova
Independent in Fairfax and Gainesville. Website craigvanlines.com. Phone 703-273-5543. As of 12/10 it had an 'A+' BBB rating with no complaints over the past 36 months and the BBB says they were founded in 1980. (Their website talks about even earlier beginnings.) According to protectyourmove.gov they have MC #217589 and 8 trucks with 1 complaint (not Hostage Load) dating from 2006. In 11/10 'movingbug' posted that Craig gave him a much lower hourly quote than JK Moving or Two Guys and a Truck for a local move. On the same thread 'muatt' posted in 12/10 that Craig did a great job for him on a move to FL in the summer of 2010, including several months of storage (interstate with storage).
Reviews
8 reviews across Google, Reddit. 5 positive (63%). 3 negative (38%). Average: 4.5/5 from 265 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | Accurate cost estimate down to the exact dollar and minute. No surprises, just total professionalism. Not a single item was damaged. | Hannah Fremken | |
| 5/5 | The actual owner Fred came to my house for the estimate. Belongings delivered that very next Tuesday! Phenomenal. | Misty Gardner | |
| 5/5 | Used their services on four different occasions. Three local and one cross country. Delivered on time with no damage. | Dalena Kamouse | |
| 5/5 | My parents and I have both used Craig Van Lines for local moves...mine was farther (Leesburg -> Alexandria, ~50 minute drive) and ran about $700 for 5-6 hours | Kuckucknudle | r/nova |
| 5/5 | We've used Craig several times as well, no complaints. | ureef | r/nova |
| 1/5 | ANTIQUE items broken beyond repair. Clothes abandoned in closet. Office staff unresponsive. | Susan Barrett | |
| 1/5 | Destroyed a French marble antique valued at over $4,000. Offered me $250 for all lost items. | Donald Van De Meer | |
| 1/5 | Packer made inappropriate comments about our children's ethnicity and religion. Boxes tumbled on arrival. | Jennifer Barrington |
Accurate cost estimate down to the exact dollar and minute. No surprises, just total professionalism. Not a single item was damaged.
Hannah Fremken
The actual owner Fred came to my house for the estimate. Belongings delivered that very next Tuesday! Phenomenal.
Misty Gardner
Used their services on four different occasions. Three local and one cross country. Delivered on time with no damage.
Dalena Kamouse
My parents and I have both used Craig Van Lines for local moves...mine was farther (Leesburg -> Alexandria, ~50 minute drive) and ran about $700 for 5-6 hours
Kuckucknudle
We've used Craig several times as well, no complaints.
ureef
ANTIQUE items broken beyond repair. Clothes abandoned in closet. Office staff unresponsive.
Susan Barrett
Destroyed a French marble antique valued at over $4,000. Offered me $250 for all lost items.
Donald Van De Meer
Packer made inappropriate comments about our children's ethnicity and religion. Boxes tumbled on arrival.
Jennifer Barrington
Location
Service Areas
Craig Van Lines, Inc.
Craig Van Lines, Inc.
★ 4.5