Bellhop
Strengths
- 4.7/5 from 734 Google reviews (DC)
- National brand with app-based booking and transparent online pricing
- Repeat customers: Mary Ellen Kramp (3 moves), James Ziomas (2 moves this year)
- Crews praised by name: Keith, Komi, Noah, Stephanie, Lamar, Nasir, Brenon, Joseph
- When the right crew shows up, reviews consistently praise speed and professionalism
- Competitive pricing for the DMV market (~$1,000-$1,975)
Red Flags
- FMCSA-licensed moving broker, not a mover. Dispatches third-party subcontractors (confirmed: Reliant Moving Services, Ally Moving)
- BBB B- rating. 1.23/5 from 123 BBB customer reviews. Failure to respond to 5 complaints. Failed to resolve pattern of complaints.
- 8 BBB complaints (DC/Baltimore), 5 unanswered
- Overbilling: DC reviewer needed third-party building security footage to prove Bellhop inflated clock-out time (Melissa Castille)
- 3-hour quote became 8 hours while movers ordered DoorDash on the clock (Amar Kalburgi)
- Movers pressured customer to sign waiver preventing honest reviews (Amar Kalburgi)
- TV damage denied because 'not properly boxed' even though the movers packed it themselves (Stephen Ritter)
- AI-only customer service. No human reachable. Chatbot only (Abraham Edene)
- Contract confusion: customer signed weeks in advance, told 1 day before move contract wasn't signed, no human to resolve (Abraham Edene)
BBB Profile
Rating
B-
Accredited
No
Complaints (3yr)
8
How Bellhop Compares
Google Rating
People
Crew: Keith, Komi, Noah, Stephanie, Brenon, Joseph, Lamar Ward, Nasir Iram
Repeat Customers
Reddit: [deleted] (couple of times)
Reddit Community
“I've used Bellhop a couple of times and not regretted it. Fair price for short moves, twice it came in under their estimate.”
u/[deleted] in r/r/washingtondc
Reviews
12 reviews across Google, Reddit. 8 positive (67%). 4 negative (33%). Average: 4.7/5 from 724 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | 5 stars is woefully inadequate to say how wonderful these guys were. They worked so hard and were endlessly pleasant. This is the third time I have used bellhop and they will certainly be my first pick if I need movers again. | Mary Ellen Kramp | |
| 5/5 | Had an awesome, friendly, and quick experience working with Keith and Komi. Job got completed in the quoted time and they took care of all of my belongings along the way. Would 100% work with them again. | Juan Pena | |
| 5/5 | Very punctual, right in the time window scheduled. Guys worked hard and fast in a small area. Very impressive. No dings, no damage. In and out in 3 hours. | Stephen Hyre | |
| 5/5 | This was the second time we used Bellhop this year and both times the crew that helped us move were great. They went right to work, took directions well, and were very careful moving our things. | James Ziomas | |
| 5/5 | Noah and Stephanie were an awesome team with a great attitude, very prepared, and really saved me so much time and effort! It was wonderful working with them. | Abigail Chamblee | |
| 5/5 | Lamar Ward and Nasir Iram arrived early and were excited to get started. They were both extremely kind and caring. I admired their assertive smiles and bubble wrapping my furniture to ensure its safety during the move. | Alex Amato | |
| 5/5 | The movers for my long distance move were so awesome. Jordan Quincy and Mitch from Reliant Moving Services had great customer service and were friendly. | BkLight 20 | |
| 5/5 | I've used Bellhop a couple of times and not regretted it. Fair price for short moves, twice it came in under their estimate. | [deleted] | r/washingtondc |
| 1/5 | I hired Bellhop for a recent move in DC. The movers arrived almost two hours after the expected arrival window, which caused me to incur additional elevator reservation fees. I noticed a significant discrepancy between the recorded clock-out time and the time the movers actually left. I ultimately had to obtain third-party loading dock footage from my building confirming that the truck exited well before the time I was billed for. | Melissa Castille | |
| 1/5 | I was quoted a price for a 3-hour move and specifically assured that my move would be completed within that time frame. Instead, the movers ended with no sense of urgency. Early in the process, they even ordered DoorDash, wasting valuable time that I was paying for. What should have been a 3-hour job ended up taking almost 8 hours, doubling the cost. At the end they tried to get me to sign a waiver preventing me from leaving an honest review. | Amar Kalburgi | |
| 1/5 | Bellhop's customer service is truly terrible. ONE DAY before the move, I got an email stating that my contract had not been signed and that my movers might not show up. I submitted multiple support tickets through their awful chatbot. Nobody with a real person picked up. My actual movers were great and I wish I just booked them directly, instead of this umbrella BS company named Bellhop. | Abraham Edene | |
| 1/5 | The movers admitted they were at fault for breaking my tv screen. After I submitted a claim, Bellhop said that they weren't liable because the tv was not properly boxed. The movers were the ones that wrapped it in a heavy blanket and packed it in the truck. | Stephen Ritter |
5 stars is woefully inadequate to say how wonderful these guys were. They worked so hard and were endlessly pleasant. This is the third time I have used bellhop and they will certainly be my first pick if I need movers again.
Mary Ellen Kramp
Had an awesome, friendly, and quick experience working with Keith and Komi. Job got completed in the quoted time and they took care of all of my belongings along the way. Would 100% work with them again.
Juan Pena
Very punctual, right in the time window scheduled. Guys worked hard and fast in a small area. Very impressive. No dings, no damage. In and out in 3 hours.
Stephen Hyre
This was the second time we used Bellhop this year and both times the crew that helped us move were great. They went right to work, took directions well, and were very careful moving our things.
James Ziomas
Noah and Stephanie were an awesome team with a great attitude, very prepared, and really saved me so much time and effort! It was wonderful working with them.
Abigail Chamblee
Lamar Ward and Nasir Iram arrived early and were excited to get started. They were both extremely kind and caring. I admired their assertive smiles and bubble wrapping my furniture to ensure its safety during the move.
Alex Amato
The movers for my long distance move were so awesome. Jordan Quincy and Mitch from Reliant Moving Services had great customer service and were friendly.
BkLight 20
I've used Bellhop a couple of times and not regretted it. Fair price for short moves, twice it came in under their estimate.
[deleted]
I hired Bellhop for a recent move in DC. The movers arrived almost two hours after the expected arrival window, which caused me to incur additional elevator reservation fees. I noticed a significant discrepancy between the recorded clock-out time and the time the movers actually left. I ultimately had to obtain third-party loading dock footage from my building confirming that the truck exited well before the time I was billed for.
Melissa Castille
I was quoted a price for a 3-hour move and specifically assured that my move would be completed within that time frame. Instead, the movers ended with no sense of urgency. Early in the process, they even ordered DoorDash, wasting valuable time that I was paying for. What should have been a 3-hour job ended up taking almost 8 hours, doubling the cost. At the end they tried to get me to sign a waiver preventing me from leaving an honest review.
Amar Kalburgi
Bellhop's customer service is truly terrible. ONE DAY before the move, I got an email stating that my contract had not been signed and that my movers might not show up. I submitted multiple support tickets through their awful chatbot. Nobody with a real person picked up. My actual movers were great and I wish I just booked them directly, instead of this umbrella BS company named Bellhop.
Abraham Edene
The movers admitted they were at fault for breaking my tv screen. After I submitted a claim, Bellhop said that they weren't liable because the tv was not properly boxed. The movers were the ones that wrapped it in a heavy blanket and packed it in the truck.
Stephen Ritter
Location
3415 Keene Ave, Baltimore, MD 21214 (regional office)
(443) 957-5287
Service Areas
Bellhop
Bellhop
★ 4.7 Baltimore, MD 21214 (regional office)