Bellhop
Strengths
- 4.6/5 from 1,400 Google reviews
- National brand with app-based booking and transparent online pricing
- BBB A+ accredited (Atlanta location)
- Some crews praised by name: Billy, Eric, Dimitrius, Tim, Nick, Migual, Kevin
- When the right crew shows up, reviews praise speed and professionalism
Red Flags
- FMCSA-licensed moving broker, not a mover. BBB confirms: 'A moving broker arranges transportation, utilizing for-hire carriers.' You're not hiring movers, you're hiring a middleman.
- 10+ BBB complaints (Atlanta), 6 unanswered. Complaints include no-shows, property damage, items held in possession, contracts under entities without active moving authority
- Damage compensation at industry minimum: 60 cents per pound. $4,600 damage = $7 offer (Joy Mac). $1,300 green egg = $120 offer (Abbey Fitzgerald)
- Bills doubling without notice. $867 quote became $1,500+ (T.K. O'Neal)
- AI-only customer service. No human reachable by phone. Chatbot and bot emails only (Tanqeia Culbreth)
- Stolen items on long-distance move: PS5 and designer shoes (Michael)
- Movers confirmed they are independent contractors, not employees (T.K. O'Neal)
- Inexperienced replacement crews sent when original team calls out (Meredith Inglis)
- Contract issued under entity without active moving authority (BBB complaint)
- Trucks too small for the job, leaving customers to rent U-Hauls for remaining items
BBB Profile
Rating
A+
Accredited
Yes
Complaints (3yr)
10
How Bellhop Compares
Google Rating
People
Crew: Billy, Eric, Dimitrius, Tim
Reddit Community
“Don't use Bellhop. They will quote you low and then jack up the price before they unload the truck.”
u/BeardedZorro in r/r/Atlanta
Reviews
12 reviews across Google, Reddit. 3 positive (25%). 9 negative (75%). Average: 4.6/5 from 1,661 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | Billy, Eric and Dimitrius were excellent movers. Each introduced themselves to me when arriving on-site and made me feel confident in their care and concern for my possessions. We had a lot of LARGE HEAVY items to move and I was impressed with their creativity in maneuvering large pieces down tight staircases. | Traci Foreman | |
| 5/5 | These guys were incredible! So strong, swift and efficient. Absolute professionals and a joy to work with. | Andrea TheoJohn | |
| 5/5 | Loved my experience! The team was great! Professional, on time and most importantly moved efficiently. Finished my move on time and budget. | brooks | |
| 1/5 | THIS PLACE TAKES ADVANTAGE OF CUSTOMERS! The worst moving experience ever! They front as a legitimate moving company but they are actually a broker. They give you a false sense of security but when they break things, the company try paying as little as is embarrassing. My damage was about $4,600. They broke a very expensive frame and some storage bags. They offered $7. | Joy Mac | |
| 1/5 | Avoid this company at all costs. My move was originally quoted at $867. But after the job, I was blindsided with a final bill nearly double that, over $1,500, without any real-time communication or approval from me during the move. My movers told me they are independent contractors, not employees, and that Bellhop directly caused the delay, not me. | T.K. O'Neal | |
| 1/5 | Worst company ever! You can't speak to anyone because they use AI. The movers didn't move all of my belongings because Bellhop didn't provide a big enough truck. I have to rent a U-Haul to get the rest of my belongings on my own. A bot emails you instead. | Tanqeia Culbreth | |
| 1/5 | They broke my brand new LG 80 inch Smart Television that was less than a year old. They broke a second Vizio 65 inch Smart Television. Additionally, they broke my coffee table, broke a corner off our end table, damaged my couch and behind my desk. Their insurance is a joke, only offering 60 cents per pound when my damages exceed $4,000. | James Rebon | |
| 1/5 | They broke one of the most expensive items that my fiance and I owned, our large green egg. They offered me $120 for an object that cost $1,300. I was never able to speak to a manager or any person at a higher position. | Abbey Fitzgerald | |
| 1/5 | DO NOT USE THEM! I did a long distance move after exiting the military. My PS5 and multiple pairs of designer shoes were stolen! The company did nothing. Stay away! | Michael | |
| 1/5 | That was the worst move I've ever experienced. The team called out and then they got inexperienced workers who were slow and didn't know how to wrap my furniture. Half of my furniture has been scraped or damaged in some way. | Meredith Inglis | |
| 1/5 | Furniture was not handled with care. My master bedroom mirror was broken, lamps were dropped down during moving and blind arrived dirty. Filed a complaint on website and received no answer. | Ghada | |
| 1/5 | Don't use Bellhop. They will quote you low and then jack up the price before they unload the truck. | BeardedZorro | r/Atlanta |
Billy, Eric and Dimitrius were excellent movers. Each introduced themselves to me when arriving on-site and made me feel confident in their care and concern for my possessions. We had a lot of LARGE HEAVY items to move and I was impressed with their creativity in maneuvering large pieces down tight staircases.
Traci Foreman
These guys were incredible! So strong, swift and efficient. Absolute professionals and a joy to work with.
Andrea TheoJohn
Loved my experience! The team was great! Professional, on time and most importantly moved efficiently. Finished my move on time and budget.
brooks
THIS PLACE TAKES ADVANTAGE OF CUSTOMERS! The worst moving experience ever! They front as a legitimate moving company but they are actually a broker. They give you a false sense of security but when they break things, the company try paying as little as is embarrassing. My damage was about $4,600. They broke a very expensive frame and some storage bags. They offered $7.
Joy Mac
Avoid this company at all costs. My move was originally quoted at $867. But after the job, I was blindsided with a final bill nearly double that, over $1,500, without any real-time communication or approval from me during the move. My movers told me they are independent contractors, not employees, and that Bellhop directly caused the delay, not me.
T.K. O'Neal
Worst company ever! You can't speak to anyone because they use AI. The movers didn't move all of my belongings because Bellhop didn't provide a big enough truck. I have to rent a U-Haul to get the rest of my belongings on my own. A bot emails you instead.
Tanqeia Culbreth
They broke my brand new LG 80 inch Smart Television that was less than a year old. They broke a second Vizio 65 inch Smart Television. Additionally, they broke my coffee table, broke a corner off our end table, damaged my couch and behind my desk. Their insurance is a joke, only offering 60 cents per pound when my damages exceed $4,000.
James Rebon
They broke one of the most expensive items that my fiance and I owned, our large green egg. They offered me $120 for an object that cost $1,300. I was never able to speak to a manager or any person at a higher position.
Abbey Fitzgerald
DO NOT USE THEM! I did a long distance move after exiting the military. My PS5 and multiple pairs of designer shoes were stolen! The company did nothing. Stay away!
Michael
That was the worst move I've ever experienced. The team called out and then they got inexperienced workers who were slow and didn't know how to wrap my furniture. Half of my furniture has been scraped or damaged in some way.
Meredith Inglis
Furniture was not handled with care. My master bedroom mirror was broken, lamps were dropped down during moving and blind arrived dirty. Filed a complaint on website and received no answer.
Ghada
Don't use Bellhop. They will quote you low and then jack up the price before they unload the truck.
BeardedZorro
Location
Atlanta, GA (dispatched from Chattanooga, TN HQ)