Texas Moving Complaints: 1,992 Companies in the Nation's Busiest Moving Market

Texas has 1,992 registered interstate movers in FMCSA's database. Of those, 113 have at least one NCCDB complaint on file. Together they account for 648 total complaints. Texas is part of FMCSA's Southern region, which generates roughly 76% of all national complaints, but Texas itself contributes a relatively small share of that total compared to Florida.

Texas is consistently ranked as the busiest moving market in the country by both inbound and outbound volume. The Dallas-Fort Worth, Houston, Austin, and San Antonio metros are among the highest-traffic corridors for interstate moves. Given that volume, 648 complaints across nearly 2,000 companies is a moderate rate.

Unlike Florida, where complaint volume concentrates in a handful of high-volume brokers, Texas complaints are more evenly distributed. No single Texas company dominates the complaint rankings the way Safe Ship (321) or Amerisafe (293) do in Florida. The complaint profile reflects a large, fragmented market where many companies each generate a small number of complaints rather than a few companies generating hundreds.

This distribution pattern makes Texas harder to analyze through a top-offenders lens. The harm is real but diffuse. A consumer in Houston dealing with a bad mover is less likely to encounter a company that has already generated hundreds of complaints and more likely to encounter one with a handful of filings that would not trigger alarm in any national ranking.

Texas sits in the same FMCSA enforcement region as Florida and Georgia. That matters because enforcement resources, regional administrators, and investigative priorities are shared across the region. When Florida generates thousands of complaints that consume enforcement attention, Texas companies receive less scrutiny by default.

There is also a cross-state dynamic. Florida-based brokers frequently dispatch carriers to Texas moves. A consumer in Dallas who books through a Florida broker may have their shipment picked up by a Texas carrier, but the complaint is filed against the Florida broker. This means some Texas consumer harm appears in Florida's numbers, and some Florida broker harm materializes in Texas homes.

The interstate nature of the broker-carrier relationship makes state-level analysis inherently incomplete. A move that originates in Texas, is brokered from Florida, and is carried by a Georgia company produces harm in Texas, a complaint in Florida, and enforcement jurisdiction that spans three states and one FMCSA region.

Texas reinforces a pattern visible across the national dataset: complaint volume does not scale linearly with market size. Texas has the highest move volume in the country but a fraction of Florida's complaints. The difference is structural. Texas has more carriers operating their own trucks and fewer high-volume brokers running dispatch-only operations from rented offices.

This does not mean Texas consumers are safe. 648 complaints represent real losses, damaged goods, broken estimates, and delayed deliveries. But the data suggests that a state's complaint profile is shaped more by the business model of its moving companies than by how many moves occur there.

The full Texas dataset is available in Trunk's NCCDB Complaint Intelligence dashboard at trunk.lorea.ai/dashboard/nccdb.