North Carolina Moving Complaints: 822 Companies, 361 Complaints, and a Growing Destination for Fraud Carriers

North Carolina ranks 8th nationally in total HHG complaints with 361 from 822 registered companies. The state sits in FMCSA's Southern Region, which generates 76% of all national moving complaints. But North Carolina's complaint profile is distinct from Florida's broker-driven pattern: the state has more carriers than brokers, and many complaints involve moves brokered in Florida but delivered in North Carolina.

Long Distance and Out of State Movers / Mayzlin Relocation (DOT varies, 81 complaints, 37 trucks): The most-complained company operating in North Carolina is part of the Mayzlin network, a long-distance operation that has generated complaints across multiple states. Trunk has published a separate company profile documenting the Mayzlin pattern.

Several documented consumer cases on Trunk involve moves that originated elsewhere but delivered to North Carolina:

In the Griffin v. Menards case (FMCSA-2026-2971), the consumer moved from Greenville, NC to New Orleans, LA. Menards (Florida broker) dispatched Handle With Care (Georgia carrier). The complaint is filed against the Florida broker, but the consumer and the origin of the move were in North Carolina.

In the Kelly Glass complaint (Menards/JCS), the consumer moved from Indiana to North Carolina. JCS Moving (Georgia) held the belongings for 80+ business days past the contractual delivery window. The address listed for JCS was vacant.

This pattern means North Carolina consumers are affected by the Florida broker pipeline even when they hire locally advertised companies. The broker may be in Florida, the carrier in Georgia or New Jersey, and the consumer in North Carolina, with no entity physically present in the state where the move occurs.

Total registered HHG companies: 822 Companies with complaints: 68 Total complaints: 361 Complaint rate: 8.3% of companies have at least one complaint

North Carolina does not have a dedicated state household goods regulator comparable to California's BHGS. The state's Department of Transportation oversees intrastate moves, but enforcement resources for HHG consumer protection are limited compared to states with dedicated programs.