Missouri Moving Complaints: 424 Companies, 337 Complaints, and the Trimble Warehouse

Missouri ranks 9th nationally in total HHG complaints with 337 from 424 registered companies. Like Indiana, Missouri's numbers are partially inflated by a national van line headquarters (United Van Lines in Fenton). But Missouri also plays a distinct role in the HHG fraud pipeline: it is a storage destination for goods held hostage by carriers operating out of other states.

United Van Lines (DOT unknown, Fenton MO): 72 complaints from a 4,731-truck fleet. United is the nation's largest van line network by truck count. Like Allied and North American in Indiana, United's complaints are filed against the Missouri-registered headquarters for moves performed by agents nationwide. The per-truck complaint rate is extremely low relative to fleet size, reflecting the scale of a national operation rather than a Missouri-specific problem.

In September 2026, KMBC 9 Investigates reported that consumer goods were being moved from a Leavenworth, Kansas warehouse to a new warehouse near Trimble, Clinton County, Missouri, along US Route 169. KMBC physically followed box trucks on two separate days making the cross-state-line transfer.

The warehouse, behind CCL Supply off Route 169, was operated by a company called Northside Erosion Control (owner Kenneth Westberg). Consumer Jamie S., whose belongings included 13 firearms, tracked her shipment via GPS to this location. The warehouse stored goods from consumers across the country who had been defrauded by the Howards Vanlines / JCS Moving / Handle With Care network.

Both the Leavenworth Police Department and the Clinton County Sheriff's Office confirmed investigations. The Trimble warehouse represents a physical nexus of the fraud pipeline: goods brokered in Florida, picked up by carriers based in Georgia or New Jersey, and stored in rural Missouri where consumers have no practical ability to recover them.

Missouri's complaint data does not fully capture this dynamic because the complaints are filed against the broker (Florida) or carrier (Georgia/New Jersey), not against the warehouse location.

Total registered HHG companies: 424 Companies with complaints: 32 Total complaints: 337 Complaint rate: 7.5% of companies have at least one complaint

Excluding United Van Lines, Missouri's complaint total drops to approximately 265, still elevated for a mid-sized state. The state does not have a dedicated HHG regulator. The Missouri Attorney General's office handles consumer protection complaints but does not have HHG-specific enforcement authority.