Interstate Moving and Relocation Group: 59 Federal Complaints from a Boca Raton Broker with Zero Trucks

Interstate Moving & Relocation Group Inc (DOT 3034100, MC 41027) is a household goods broker registered at 4400 N Federal Highway, Suite 302, Boca Raton, FL 33431. It operates zero trucks and employs zero drivers. Its phone number is (561) 860-4088. Its website is interstatemovingnow.com. The listed officer is Luterson Mondesir (Director).

IMRG is a pure brokerage operation. When a consumer books a move through IMRG, a different company shows up on moving day. The consumer may not know which company will arrive until the truck pulls up. Under federal law (49 CFR 371.7), brokers must disclose their broker status in writing in every advertisement. Under 49 CFR 371.109, they must provide consumers with a list of all carriers they use, including USDOT and MC numbers.

IMRG's MCS-150 filing, the biennial update carriers and brokers are required to submit, was last updated in August 2017. That is nine years ago. Failure to update the MCS-150 is itself a regulatory violation.

IMRG has accumulated 59 complaints in the FMCSA National Consumer Complaint Database:

2023: 18 complaints 2024: 13 complaints 2025: 16 complaints 2026: 12 complaints through mid-August

The complaint volume is steady rather than spiking, averaging roughly 15 complaints per year. This suggests a sustained pattern of consumer dissatisfaction rather than an isolated incident.

The complaint categories reveal the pattern. Estimates/Final Charges is the #1 category every single year (12, 11, 10, and 6 respectively), the signature of a bait-and-switch pricing operation. Deceptive Business Practices sustains at 6-8 per year. Hostage Goods complaints doubled from 2024 to 2025 (1 to 4). A whistleblower complaint was filed in 2024, a rare category that suggests an insider reported the company's practices to FMCSA.

IMRG's address at 4400 N Federal Highway places it in the heart of South Florida's household goods broker corridor. Boca Raton, Fort Lauderdale, Pompano Beach, Deerfield Beach, and surrounding cities in Broward and Palm Beach counties are home to the highest concentration of complained-about moving brokers in the United States.

Trunk has documented this corridor extensively. The pattern is consistent: brokerages register in South Florida, quote low prices to win bookings, collect non-refundable deposits, and dispatch to carriers that charge significantly more on moving day. The broker already has the deposit. The consumer is left negotiating with a carrier they did not choose.

An industry source with direct knowledge of federal enforcement activity reports that IMRG is under DOT criminal task force investigation as of August 2026.

The Maryland Attorney General's Consumer Protection Division has a complaint on file against IMRG (Case MU-368796, filed between October 2019 and February 2024).

IMRG's MCS-150 filing has not been updated since August 2, 2017, over nine years ago. FMCSA requires this filing to be updated biennially. The filing contains the company's fleet size, address, officer information, and contact details. All of this information is nine years out of date. FMCSA has not revoked IMRG's authority for failure to update.

The company's director, Luterson Mondesir, is listed on both the FMCSA registration and the Motus system. No other officers or owners are identified.

Before booking with IMRG or any broker:

1. Confirm you are dealing with a broker. Look up the USDOT number at safer.fmcsa.dot.gov. If the entity type says 'Broker' and fleet size is 0 trucks and 0 drivers, you are not booking with a moving company.

2. Ask for the carrier list. Federal law (49 CFR 371.109) requires brokers to provide a list of all carriers they use. If they refuse, that is a red flag and a federal violation.

3. Ask which specific carrier will be assigned to your move. Get the carrier's USDOT number and look them up independently before your move date.

4. Understand the deposit. Most broker deposits are non-refundable. Once you pay, the broker has little incentive to advocate for you if the carrier raises the price.

5. Know that the broker is not liable for the carrier's actions. Under federal law, a broker is a middleman, not a motor carrier. If the carrier damages your belongings, the broker generally has no legal liability.

6. File complaints with both the broker and the carrier if something goes wrong. File at nccdb.fmcsa.dot.gov.