All My Sons Moving: 1,578 BBB Complaints, 98 DOT Numbers, and an A+ Rating

Trunk's BBB scrape of 2,232 HHG carriers found that All My Sons Moving and Storage has the highest BBB complaint count of any company in our dataset: 1,578 complaints. The company maintains an A+ BBB rating and is BBB accredited.

All My Sons is also the largest moving franchise in our database by entity count: 98 separate USDOT registrations across 40+ states, with a combined fleet of over 700 trucks.

BBB complaints: 1,578 across locations sharing the All My Sons brand. The BBB complaint count appears to aggregate at the brand level, meaning a complaint about the Tucson franchise and a complaint about the Knoxville franchise both count toward the same total.

FMCSA NCCDB complaints: approximately 65 across all 98 DOT numbers. The federal complaints are distributed across individual franchise DOTs, not aggregated.

The gap: 1,578 BBB complaints vs. 65 NCCDB complaints. Consumers are 24x more likely to complain to BBB than to FMCSA about All My Sons. This suggests either that BBB is easier to find and use, or that many All My Sons complaints involve intrastate moves (state-level, not federal jurisdiction), or both.

Google ratings for All My Sons locations range from 4.2 to 4.7 stars with thousands of reviews per location. The Fort Collins location alone has 5,539 Google reviews.

All My Sons illustrates a structural problem with how moving companies are tracked across platforms.

On BBB: complaints aggregate under the parent brand. A consumer searching BBB for 'All My Sons' sees 1,578 complaints. This is accurate at the brand level but does not tell the consumer whether the Tucson franchise or the Denver franchise generated the complaints.

On FMCSA: complaints are filed against individual DOT numbers. All My Sons Moving and Storage of Dallas LLC (DOT 923537) has 8 NCCDB complaints. All My Sons of Raleigh has 3. All My Sons of Rhode Island has 3. A consumer checking FMCSA for their local franchise sees a small number because the complaints are split across 98 DOTs.

On Google: each franchise location has its own Google Maps listing with its own rating. Most show 4.4 to 4.7 stars with thousands of reviews. A consumer checking Google sees a well-reviewed local business.

The result: BBB shows 1,578 complaints and suggests a company with serious problems. Google shows 4.7 stars and suggests a company consumers love. FMCSA shows single-digit complaints per location and suggests a clean operation. All three are technically accurate. None tells the full story.

The franchise model distributes accountability the same way chameleon carriers distribute complaints: by spreading them across multiple legal entities so that no single entity crosses the threshold that triggers alarm.

BBB accreditation is a commercial relationship. All My Sons pays an annual fee to BBB. In return, BBB commits to a complaint resolution process and assigns a letter grade based on factors including complaint response time, complaint volume relative to business size, and length of time in business.

A+ does not mean zero complaints. It means the company responds to complaints through BBB's process. A company with 1,578 complaints that responds to each one through BBB channels can maintain A+ status. A company with 2 complaints that ignores BBB can receive an F.

The BBB grade measures the company's willingness to engage with BBB's process. It does not measure whether the underlying service problems were resolved to the consumer's satisfaction.

All My Sons is not in the same category as Safe Ship, Menards, or the broker-fraud networks Trunk investigates. It is a legitimate franchise operation with real trucks, real employees, and real offices in 40+ states. Its NCCDB complaint rate per truck is low. Its Google ratings are consistent with a large company that moves thousands of households per year with mostly positive outcomes.

The 1,578 BBB complaint count reflects the scale of the operation, not necessarily the rate of problems. A company that handles an estimated 100,000+ moves per year will generate complaints at a volume that a 1-truck carrier never will.

The article is not about All My Sons being a bad company. It is about what the franchise model does to accountability data. When complaints aggregate on one platform (BBB) but distribute on another (FMCSA), consumers get contradictory signals. When a franchise maintains A+ despite 1,578 complaints because it responds to BBB inquiries, the rating system measures engagement, not quality.

For consumers hiring All My Sons: check the specific franchise location, not just the brand. Your local All My Sons may have 3 NCCDB complaints or 8. That location-level data is more informative than the brand-level BBB count.