Flex Moving & Storage
Strengths
- 4.6/5 from 572 Google reviews — high volume
- Some positive reviews praise individual crew members (Kendrick, Roberto, Daniel)
- Owner responds to Google reviews
Red Flags
- No FMCSA registration found — not registered as a federal motor carrier
- No BBB profile
- Movers left with customer's belongings — reviewer has no idea where their items are
- Reviewer states 'The rating for this company must be AI generated' — directly questions review authenticity
- Offered $25 Amazon gift card in exchange for 5-star BBB review — explicit review manipulation
- Took advantage of elderly customer with disabled child — took money, didn't move all items, broke washer/dryer, flooded apartment
- Movers sent CashApp for gratuity during the move
- Management charges additional fees to credit card without authorization — customers forced to dispute
- Scheduled multiple moves on same day — crews exhausted, arrived late, didn't finish until 1 AM
- Property damage — broken beds, scratched walls, holes in walls, damaged furniture throughout
- $18 credit offered for multiple pieces of damaged antique furniture
- $65 offered for $800 in broken sofa, TV, and missing wagon
Connected Companies
Insurance & Bond
How Flex Moving & Storage Compares
Google Rating
Reviews
5 reviews across Google. 1 positive (20%). 4 negative (80%). Average: 4.5/5 from 613 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | Kendrick and Roberto from Flex Movers did an absolutely amazing job moving my belongings from my apartment into my new home. From start to finish, they were professional, respectful, punctual, and extremely pleasant to work with. They handled my items with great care and made the entire moving process smooth and stress-free. | Lakesha Matthew | |
| 1/5 | DO NOT EVER IN YOUR LIFE USE THIS SCAM OF A 'COMPANY'. Quoted at $497, already charged $300, movers left with my belongings. These people are sick scammers who use unqualified movers as pawns in their scheme. I still have no idea where my things are and if they are safe. This is a nightmare. | Ella | |
| 1/5 | The rating for this company must be AI generated. Completely false advertising. They taking advantage of an elderly customer with a disabled child. They took the money and did not move all the items. They broke the washer and dryer and flooded the apartment. The company ask for a claim. This is not a claim situation. Complete the job. | Tracy Stokes | |
| 1/5 | The company called me as soon as the move was finished and asked me to do a five star BBB review and they'd give me a $25 Amazon gift card. They broke my adjustable bed, put scratches and holes in the wall at my brand new apartment, haphazardly handled my tv stand. One of the guys had the nerve to send me his CashApp for a gratuity. Believe the bad reviews and don't take a chance with this company. | Lola Howard | |
| 1/5 | If I could give zero stars I would. I dealt with them for 48 hours of literal hell!! From canceling out on you last minute, to breaking your things and seemingly just grabbing any rogue off the streets to unload your belongings. Management will not respond or reach out. They charged my account an additional $280 that I now have to dispute. | Yvonne Cash |
Kendrick and Roberto from Flex Movers did an absolutely amazing job moving my belongings from my apartment into my new home. From start to finish, they were professional, respectful, punctual, and extremely pleasant to work with. They handled my items with great care and made the entire moving process smooth and stress-free.
Lakesha Matthew
DO NOT EVER IN YOUR LIFE USE THIS SCAM OF A 'COMPANY'. Quoted at $497, already charged $300, movers left with my belongings. These people are sick scammers who use unqualified movers as pawns in their scheme. I still have no idea where my things are and if they are safe. This is a nightmare.
Ella
The rating for this company must be AI generated. Completely false advertising. They taking advantage of an elderly customer with a disabled child. They took the money and did not move all the items. They broke the washer and dryer and flooded the apartment. The company ask for a claim. This is not a claim situation. Complete the job.
Tracy Stokes
The company called me as soon as the move was finished and asked me to do a five star BBB review and they'd give me a $25 Amazon gift card. They broke my adjustable bed, put scratches and holes in the wall at my brand new apartment, haphazardly handled my tv stand. One of the guys had the nerve to send me his CashApp for a gratuity. Believe the bad reviews and don't take a chance with this company.
Lola Howard
If I could give zero stars I would. I dealt with them for 48 hours of literal hell!! From canceling out on you last minute, to breaking your things and seemingly just grabbing any rogue off the streets to unload your belongings. Management will not respond or reach out. They charged my account an additional $280 that I now have to dispute.
Yvonne Cash
Location
Atlanta, GA