Browns Pro Movers LLC
Strengths
- 4.8/5 from 213 Google reviews
- Some reviews praise speed, efficiency, and careful handling
- Last-minute availability (Steven Cleveland, Morris Williams)
- 24-hour availability per Google listing
- Competitive pricing praised in some reviews
- Repeat customer (Zenia Gelin, 2 moves)
Red Flags
- BBB complaint unanswered (failure to respond flag). Complaint documents missing items and discovery that insurance had lapsed
- Insurance lapsed: reviewer confirmed with insurance company that coverage ended in July, despite active contracts (Quindalyn Riddick)
- Reviewer alleges most 4.8-star reviews are fake: 'Check out their IG page. None of those posts or reviews are from real customers' (Saul Solomon)
- Owner bullied disabled customer via text after damage complaints: called names, psychologically diagnosed customer, accused of lacking relationship with GOD (D Harris)
- Movers arrive in rented U-Hauls without proper equipment (Victorya French-Williams, D Harris)
- Outsourced crews per reviewer (Saul Solomon)
- Property damage pattern: 65-inch Sony TV ($2,000+), dresser, fireplace, painting, desk, furniture legs, couch cushions missing
- Owner responses disclaim liability or deny knowing the customer entirely
- No FMCSA registration found despite advertising multi-state moves
- Only 3 years in business
- Truck in photo sent to customer didn't match the truck that actually showed up (Quindalyn Riddick)
Insurance & Bond
BBB Profile
Rating
NONE
Accredited
No
Complaints (3yr)
1
How Browns Pro Movers LLC Compares
Google Rating
People
Owner: Christopher Brown (Owner)
Crew: Chris/Christopher Brown, Brittney
Reviews
11 reviews across Google, BBB. 5 positive (45%). 6 negative (55%). Average: 4.9/5 from 214 Google reviews.
| Rating | Review | Author | Source |
|---|---|---|---|
| 5/5 | Browns Pro Movers was fast and efficient with packing up and moving all of my things. They were careful with all of my items and set everything back up perfectly in my new home. Highly recommend and will be using them for all my moving needs in the future. | Sakoye Khalil | |
| 5/5 | Outstanding Service from Start to Finish! Browns Pro Movers went above and beyond to help with my dad's recent move to his new apartment. They were not only professional and efficient but also kind and understanding throughout the entire process. | Jada Jones | |
| 5/5 | We had an excellent experience with this moving company. They were on time, professional, and handled everything with great care. | Joe Jackson | |
| 5/5 | This is the second time I've used this moving company, and once again, they delivered exceptional service. | Zenia Gelin | |
| 5/5 | These guys are amazing starting with the assistant (Brittney) I was in need of movers at the last minute and BrownsPro Movers came to my rescue. Very professional team as well as personable. I will use BrownsPro Movers again and again. | Steven Cleveland | |
| 1/5 | This company sure 4.8 heavily! So most of these reviews are more than likely fake. Check out their IG page. None of those posts or reviews on their social media are from real customers. The movers themselves were decent given they were outsourced. They didn't equip items with materials to make the move efficient. Charged $118/hr to only send them with one dolly for a 2 bedroom apartment. | Saul Solomon | |
| 1/5 | They broke some of my furniture and did not assemble my bed correctly. I asked about the leg for a piece of furniture and the mover went back to the truck, got it, went across the street to buy glue but it made our item worse. I do not recommend them if you value your furniture. In my opinion the reviews are inexperienced. | Natasha B | |
| 1/5 | Two of my couch cushion pillows went missing. The truck in the photograph didn't match the truck that transported my belongings. The movers were an hour late. Despite the contract stating the company had moving insurance, the insurance company informed me that the company has not been insured through them since July. This Move was a complete nightmare! | Quindalyn Riddick | |
| 1/5 | This was utterly the worst moving experience I've ever had, and I'm use to moving frequently as military. They tried to pack my U-Haul and the packing had no system. Several items were also dropped ($200 painting, parts of my desk, $200 damage total). These movers I received were nice but don't make up for lack of experience. I left one star but recommended businesses get shot in the foot. | Victorya French-Williams | |
| 1/5 | Chris Brown seemed reputable at first. He arrived driving a rented U-Haul that was too small for a full move. While boxing my televisions, Chris and his helpers were placing them on the floor without screen protection. They scratched my mother's new dresser, chipped my fireplace, scratched the middle of my 65 inch Sony costing me over $2,000. He took full advantage of our vulnerable disabled state, bullied me during the entire move by accusing me of micromanaging. Chris Brown continued to bully me through texts afterwards, calling me names, attempting to psychologically diagnose me, told me I didn't have a relationship with GOD. No offers for insurance claims or compensation. | D Harris | |
| 1/5 | During the move, two of my couch cushion pillows went missing. The truck in the photograph sent to me did not match the truck that transported my belongings. The insurance company informed me that the company has not been insured through them since July. Had I known the company was uninsured, I would have chosen not to proceed with their services. Now my full couch has to be replaced! | Quindalyn Riddick | BBB |
Browns Pro Movers was fast and efficient with packing up and moving all of my things. They were careful with all of my items and set everything back up perfectly in my new home. Highly recommend and will be using them for all my moving needs in the future.
Sakoye Khalil
Outstanding Service from Start to Finish! Browns Pro Movers went above and beyond to help with my dad's recent move to his new apartment. They were not only professional and efficient but also kind and understanding throughout the entire process.
Jada Jones
We had an excellent experience with this moving company. They were on time, professional, and handled everything with great care.
Joe Jackson
This is the second time I've used this moving company, and once again, they delivered exceptional service.
Zenia Gelin
These guys are amazing starting with the assistant (Brittney) I was in need of movers at the last minute and BrownsPro Movers came to my rescue. Very professional team as well as personable. I will use BrownsPro Movers again and again.
Steven Cleveland
This company sure 4.8 heavily! So most of these reviews are more than likely fake. Check out their IG page. None of those posts or reviews on their social media are from real customers. The movers themselves were decent given they were outsourced. They didn't equip items with materials to make the move efficient. Charged $118/hr to only send them with one dolly for a 2 bedroom apartment.
Saul Solomon
They broke some of my furniture and did not assemble my bed correctly. I asked about the leg for a piece of furniture and the mover went back to the truck, got it, went across the street to buy glue but it made our item worse. I do not recommend them if you value your furniture. In my opinion the reviews are inexperienced.
Natasha B
Two of my couch cushion pillows went missing. The truck in the photograph didn't match the truck that transported my belongings. The movers were an hour late. Despite the contract stating the company had moving insurance, the insurance company informed me that the company has not been insured through them since July. This Move was a complete nightmare!
Quindalyn Riddick
This was utterly the worst moving experience I've ever had, and I'm use to moving frequently as military. They tried to pack my U-Haul and the packing had no system. Several items were also dropped ($200 painting, parts of my desk, $200 damage total). These movers I received were nice but don't make up for lack of experience. I left one star but recommended businesses get shot in the foot.
Victorya French-Williams
Chris Brown seemed reputable at first. He arrived driving a rented U-Haul that was too small for a full move. While boxing my televisions, Chris and his helpers were placing them on the floor without screen protection. They scratched my mother's new dresser, chipped my fireplace, scratched the middle of my 65 inch Sony costing me over $2,000. He took full advantage of our vulnerable disabled state, bullied me during the entire move by accusing me of micromanaging. Chris Brown continued to bully me through texts afterwards, calling me names, attempting to psychologically diagnose me, told me I didn't have a relationship with GOD. No offers for insurance claims or compensation.
D Harris
During the move, two of my couch cushion pillows went missing. The truck in the photograph sent to me did not match the truck that transported my belongings. The insurance company informed me that the company has not been insured through them since July. Had I known the company was uninsured, I would have chosen not to proceed with their services. Now my full couch has to be replaced!
Quindalyn Riddick
Location
Norcross, GA 30093
(470) 786-8687