The worst movers in Palisades are American Twin Movers, Inc., BR Movers, BB&D Moving Services, Beltway Movers, College Hunks Hauling Junk and Moving (DC/DMV), Guardian Moving & Storage Co., JK Moving Services, Mighty Movers, LLC and Pauly's Movers LLC based on BBB complaints, FMCSA violations, verified customer reviews, and our independent research.
9 flagged · 37 researched · 97% have red flags · 2026-06-07
~$897 2BR local
~$1,502 2BR local
~$2,481 2BR local
~$897 2BR local
~$1,502 2BR local
~$2,481 2BR local
37
Movers surveyed
9
Flagged to avoid
97%
Have red flags
9
No FMCSA registration
Of 37 movers surveyed in the Palisades area, 9 (24%) are flagged as movers to avoid, 36 (97%) have at least one documented red flag, and 9 operate without FMCSA registration. 2 have crashes on record. 2 have a BBB F rating.
These movers serve Palisades but have no active FMCSA registration. Without registration, there are no federal insurance requirements, no surety bond, no FMCSA complaint process, and no legal recourse under federal household goods moving regulations.
| Company | Reviews | BBB | FMCSA Status | Flagged | |
|---|---|---|---|---|---|
| Ally Moving LLC | 4.9/5 | 598 | A+ | Not Registered | No |
| BR Movers | 3.2/5 | 22 | None | Not Registered | Yes |
| Bellhop (DC/DMV) | 4.7/5 | 734 | B- | Not Registered | No |
| BB&D Moving Services | , | , | A+ | Not Registered | Yes |
| College Hunks Hauling Junk and Moving (DC/DMV) | 4.8/5 | 3332 | F | Not Registered | Yes |
| Dan's Van Lines | 4.9/5 | 357 | D+ | Not Registered | No |
| Guardian Moving & Storage Co. | 1.9/5 | 48 | NR | Not Registered | Yes |
| Great Scott Moving | 4.6/5 | 49 | A+ | Not Registered | No |
| Star Moving Solutions | 5/5 | 79 | A+ | Not Registered | No |
Movers with crashes on record or high out-of-service rates on FMCSA inspections. National average driver out-of-service rate is 6.67%. Anything above 20% is a serious concern.
| Company | Crashes (24mo) | Driver OOS Rate | Inspections | Google Rating |
|---|---|---|---|---|
| JK Moving Services | 4 | 5.6% | 107 | 4.5/5 |
| Town & Country Movers Inc. | 1 | 10.3% | 68 | 4.7/5 |
| Beltway Movers | 0 | 40% | 5 | 4.9/5 |
| BoxStar Movers | 0 | 25% | 4 | 5/5 |
| Mic's Moving | 0 | 23.8% | 21 | 4.9/5 |
| MyProMovers | 0 | 40% | 5 | 5/5 |
| Name Your Price Movers | 0 | 37.5% | 8 | 4.8/5 |
| NewRay Moving LLC | 0 | 33.3% | 3 | 4.6/5 |
| Next Generation Movers Inc. | 0 | 34.5% | 29 | 5/5 |
| Company | BBB | BBB Complaints | Reviews | FMCSA Licensed | Crashes | Driver OOS % | Price Inflation | Claim Ghosting | Slow Work | Lost/Stolen Items | Property Damage | Rating Manipulation | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| American Twin Movers, Inc. | A+ | 0 | 3.1/5 | 13 | No | 0 | , | Yes | , | , | , | , | Yes |
| BR Movers | None | 0 | 3.2/5 | 22 | No | 0 | , | Yes | , | , | , | Yes | Yes |
| BB&D Moving Services | A+ | 0 | , | , | No | 0 | , | , | , | , | , | Yes | Yes |
| Beltway Movers | A+ | 8 | 4.9/5 | 263 | Yes | 0 | 40% | Yes | , | Yes | Yes | Yes | Yes |
| College Hunks Hauling Junk and Moving (DC/DMV) | F | 20 | 4.8/5 | 3,332 | No | 0 | , | Yes | Yes | Yes | , | Yes | Yes |
| Guardian Moving & Storage Co. | NR | 0 | 1.9/5 | 48 | No | 0 | , | Yes | Yes | , | Yes | Yes | Yes |
| JK Moving Services | Under Review | 0 | 4.5/5 | 2,090 | Yes | 4 | 5.6% | Yes | Yes | Yes | Yes | Yes | Yes |
| Mighty Movers, LLC | D+ | 8 | 4.5/5 | 19 | Yes | 0 | , | Yes | , | Yes | , | Yes | Yes |
| Pauly's Movers LLC | F | 28 | 4.6/5 | 2,576 | No | 0 | , | Yes | , | Yes | , | Yes | Yes |
“SCAMERS, CHEATERS. This is not a moving company. 4 cheaters working to team! On phone they gave me total amount 7900 total moving quote for 2 bedroom. They took my bank card information charged 1500 next day they damaged all furnitures, entrance door...”
, adam, Google
Silver Spring-based mover with the lowest Google rating of any mover profiled (3.1/5, 13 reviews) and serious credibility concerns. Multiple reviewers allege fake 5-star reviews and review manipulation — several clearly negative reviews carry 5-star ratings. One reviewer describes a $7,900 quote becoming $10,000+ with unauthorized card charges. FMCSA shows only 1 registered power unit and no interstate authorization despite advertising long-distance moves. The original BBB-listed USDOT is inactive. BBB rating is A+ with 0 complaints, but this contrasts sharply with Google where nearly half the reviews describe scam-like behavior including unauthorized charges, undisclosed delivery delays, and movers prioritizing other jobs over deposited customers. High risk.
“Worst moving company ever. First they pulled the old bait and switch with my stuff. They quoted me 1200 originally for my move based on the stuff that I had. However, when my stuff got loaded they required me for 1500. Being not so wealthy I could no...”
, Matthew Shepper, Google
DC-area mover with a 3.2/5 Google rating from 22 reviews — among the lowest-rated movers in the DMV. The dominant complaint pattern is bait-and-switch pricing: customers are quoted $1,100-$1,200, then charged $1,500-$10,000 after belongings are loaded onto the truck. Multiple independent reviewers describe having their possessions held hostage until inflated fees are paid, with threats to auction items. No FMCSA registration found for the DC metro area. No BBB profile. One reviewer confirms they subcontract under American Moving and Storage. Another reviewer alleges the company hires services to generate fake 5-star reviews. Recommended by ChatGPT for 'best movers in Dupont Circle' despite documented fraud patterns. Flagged as a mover to avoid.
“BB&D Moving Services could not have been worse. Owner pitched himself and the company as professional but he is more of a professional scam artist. He tried blaming the breaking of the treadmill on us while rambling on about the contract. Please stay...”
, Ana G, BBB
Bethesda, MD-based mover listed as 'Temporarily closed' on Google. BBB A+ accredited since 2019 but only 1 review (1 star), which describes the owner as a 'professional scam artist' who blamed treadmill damage on the customer. 16 years in business, owned by Giancarlo DeFranco. USDOT 3471916. Google listing appears under a different name ('D And B Services') in a different state (Burlingame, CA), suggesting the business may have relocated, rebranded, or shut down. No Google reviews under the Maryland location. Alternate name: BB&D Transportation, Moving, & Storage LLC.
“2024 SENIORS (especially) BEWARE!!! We hired this company to move us from Potomac to WV and lost multiple extremely valuable items. After being quoted $5-6,300, and then charged $8,000+, then the sad loss of a valuable rug as well as other items, it ...”
, Barbara Durant, Google
One of the DMV's oldest movers (est. 1969, 62 years) operating under multiple names — Beltway Movers, Ace Piano Moving Company, Fairfax Transfer and Storage. Strong Google ratings (4.9/5, 263 reviews) and BBB A+ accreditation with a 24-truck fleet and interstate authorization. However, 8 BBB complaints in 3 years is the highest of any mover profiled — a recurring pattern of final bills far exceeding estimates (sometimes doubling), undersized trucks, and lost or damaged items with low settlement offers ($200 for signed release). Multiple seniors have specifically warned about overcharging. FMCSA shows a 40% driver out-of-service rate. The original Beltway Movers USDOT is inactive; they now operate under Ace Piano's USDOT. Strong when properly estimated; risky for large or high-value moves where cost certainty matters.
“Several of my items were completely damaged. One of the hunks smelled of weed and was useless. Move took twice the time. I have never received such poor service in my life. I saw my food items literally rolling in the parking lot because these people...”
, M Moore, Google
College Hunks Hauling Junk and Moving (DC/DMV franchise) operates out of Rockville, MD under the national College Hunks franchise brand. This is an independently owned franchise — this profile reflects the DC/DMV location only. Google reviews at 4.8/5 from 3,332 reviews are high volume, but the BBB tells a different story: F rating with 20 complaints in 3 years, 16 of which went UNANSWERED — the second-highest complaint volume of any DMV mover profiled. BBB customer reviews average just 1/5. The dominant negative pattern is insurance claim ghosting: multiple customers paid for damage coverage, filed claims, and received zero response for months — one reviewer waited 10 months. The 'claim system doesn't exist' per one reviewer. Corporate and the franchise pass the buck endlessly — corporate says contact the franchise, the franchise doesn't respond, and customers are stuck in a loop. Movers have arrived 4+ hours late, smelled of marijuana, and threatened to leave belongings in the truck when pricing was questioned. Approximately 75 of 80 boxes were packed improperly in one documented case. The national brand name creates false confidence — this franchise's BBB F rating is hidden behind the 4.8 Google rating. Not recommended for the DC/DMV franchise. Recommended by MoveBuddha despite these documented issues.
“If I could give a negative number of stars I would. This company teams with local third party movers to complete jobs. They showed up with a uhaul, were entirely unprofessional, several hours late and showed no regard for our furniture/items. Most th...”
, Lauren Sahyama, Google
Baltimore, MD-based mover with 1.9/5 from 48 Google reviews, one of the lowest ratings of any mover profiled. 75 years in business but BBB rating is 'Not Rated' (insufficient information) and not accredited. Handles military/government moves. Devastating pattern of complaints from military families: property stored for years returned covered in mold and water damage, stolen items (child's leather coat taken by movers), dry-rotted furniture with claims denied, $600 surprise charges at pickup, belongings taking 5+ weeks to arrive with no communication, and no-shows without notification. 20-year military veteran called it 'the worst moving and storage company' across 14 separate shipments. Subcontracts to third-party movers who show up in U-Hauls. Phone often unanswered. Multiple reviewers explicitly warn military members and Department of Defense against using this company.
“Beware of JK Moving!! 'What matters most to you, matters most to us' is merely their slogan. My travertine marble table top was shattered and the crew refused to remove debris from the broken table. Every piece of our bedroom furniture was dented, di...”
, Kimberly Wolfe, Google
JK Moving Services (legal name JK Moving & Storage Inc) is one of the largest movers in the United States, operating 173 trucks with 165 drivers out of Sterling, VA. They logged 5.6M miles in 2024 and hold a Satisfactory FMCSA safety rating — a formal compliance review passed in May 2024. Google reviews at 4.5/5 from 2,090 reviews represent the largest review volume of any DMV mover profiled. However, their BBB profile is currently 'under review' — unusual for a company of this scale (~500 employees, ~$300M revenue). The dominant negative pattern is a broken claims process: customers who purchase full value damage protection report claims being denied or settled for a fraction of actual damage ($15,000 coverage paying out $799 for shattered marble table, broken china, and scratched furniture). A $53,000 repeat customer reports quality 'DRASTICALLY declined,' describing broken TVs, ruined drywall, and rude crew. Sales estimates frequently don't match execution — one customer had a semi truck sent to a neighborhood it couldn't enter, then was charged a $715 shuttle fee. Communication breaks down between sales, coordination, and crews, with movers arriving uninformed about job details. They have 4 crashes in 24 months (2 injury, 2 tow-away) — the highest crash count of any DMV mover profiled — and a 16.1% vehicle OOS rate. Strong infrastructure and capacity, but the claims process and quality inconsistency represent significant risk, especially for high-value moves.
“I recently moved out of a one bedroom and the cost came close to $1k. The movers kept pushing the time back several times on the moving day. The three movers took 4.5 hours. One of my glass nightstands got damaged and I was offered $60. There was a g...”
, Renee Michelle, Google
Herndon-based mover operating for 20 years but with serious trust concerns. BBB rates them D+ — the lowest of any mover profiled — with 8 complaints in 3 years covering hidden fees, overcharging, storage disputes, and a failed international move where the company lacked required port credentials. Only 19 Google reviews across 20 years is an unusually low volume. Positive reviews praise specific crews (Manny, Joe) for thoroughness on repeat-customer moves, but negative reviews describe hidden minimum charges, inflated hours, and unprofessional conduct including a mover calling a customer from a personal number asking personal questions. BBB complaint alleges the company operates from a basement with no real office. FMCSA record is technically clean (0 crashes, 0 inspections) but reported only 1 mile driven in 2024. High risk for new customers; may work for established repeat clients who know specific crews.
“SCAM ALERT: PREDATORY BAIT AND SWITCH - DO NOT HIRE! They quoted me $550. Once they had all my belongings loaded onto their truck, the extortion began. They held my items hostage and refused to release them unless I signed a new contract. Without my ...”
, Curtis Kinsler, Google
Pauly's Movers LLC is a Baltimore, MD-based mover with a BBB F rating — the lowest possible grade — with 28 complaints in 3 years, 27 of which went UNANSWERED. This is the highest BBB complaint volume of any mover profiled across both the DMV and Atlanta markets. Despite a 4.6/5 from 2,576 Google reviews, the negative reviews describe a systematic bait-and-switch hostage operation: movers load your belongings on the truck, lock it, then demand double the quoted price before unloading. Multiple independent reviewers describe this identical pattern ($550 becoming $900, $850 becoming $2,500, $960 becoming $1,800). A manager yelled at a customer and threatened a lawsuit when the price increase was challenged. Most alarmingly, movers faked the reassembly of a child's bed — pushing the headboard against the wall with screws hidden underneath — and days later the headboard fell on the customer's child. Movers have been caught smoking marijuana and sleeping in the truck during moves. A delivery driver had been drinking, resulting in 40% of belongings being damaged. Multiple reviewers question whether the positive reviews are authentic ('seeded by friends and bots'). Recommended by ChatGPT via MoveBuddha despite these documented issues. Not recommended under any circumstances.
A high Google rating doesn't always mean a great mover. These Palisades-area movers have documented practices that call their ratings into question | including non-disparagement clauses, review pressure, and compensation contingent on removing negative reviews.
Even movers with strong overall ratings have recurring complaints. Here are issues to watch for when hiring established movers in Palisades.
“I discovered that several boxes from my collection were missing. Not only were common household items missing, they included my dishes, glasses, pots, pans, and other essentials. I have looked through...”
, James Labagm
“Under estimated the size of the move causing me to hire another company to pick up what remained. Expensive wardrobe boxes were not fully packed — they ended up folding and stuffing my suits, dress sh...”
, Rick Garrall
“I hired Bellhop for a recent move in DC. The movers arrived almost two hours after the expected arrival window, which caused me to incur additional elevator reservation fees. I noticed a significant d...”
, Melissa Castille
“I had an extremely negative experience with this moving company. The initial estimate was $2,905, but when the job was finally done, they demanded $5,400 — almost double the original quote. The move w...”
, Kevin Hong
“I purchased the extra insurance when I moved from Virginia to North Carolina. They were late by 3 hours arriving at my new home. We found nearly $7,000 worth of damage and many items missing. I asked ...”
, Deborah Krasney
“After 18 years in the military and 8+ moves, this has been, by far, the worst moving experience I have ever encountered. At the loading point, the crew carelessly damaged items while breaking them dow...”
, Rick LaCosse
“Scheduled a move with Richard and was given a 4 hour estimate. The movers finished in less time but we were still charged a higher fee than the hourly rate. When I asked Richard why the fee was higher...”
, Bradley O'neal
“At the end of the move I was charged $1,150. Totally double what I was quoted. While the two movers were very personable and easy, I cannot recommend this company based on the wildly dishonest quote a...”
, Fuel
“I had a terrible experience with Great Nation Moving. We were relocating our belongings from Maryland. They initially provided an estimate, but once they had our belongings, they drastically increased...”
, Noor Smith
“I will never use this company again. Movers arrived surprised building didn't have elevator. Movers did not arrive at new address until 2:20pm with no explanation for a 20-25 minute drive. A clear con...”
, Q O
“Jake's Moving and Storage — Do not hire this company. They took advantage of a single mother and failed to complete the job. When they couldn't figure out how to fit a sofa through the doorway, instea...”
, Brian Ferguson
“I'm shocked by all the positive reviews. I was not pleased with Mic's and would never consider hiring them again. From the moment they arrived, they asked for things — tape, plastic wrap, scissors, wa...”
, KB
“Horrible service and overcharged by $200. Horrible management did not care about complaints. Lost sofa legs and screws. Employees/Loaders disappeared for 30 minutes. Stealing time. Fraudulent charges ...”
, Umar Khan
“I would not recommend Name Your Price Movers. I was quoted a move that would take between 4-6 hours. With 3 movers it ended up being 8.5 hours. The final payment was MORE THAN DOUBLE what I was quoted...”
, Jessica Ferris
“DO NOT move with NewRay, they will LOSE your belongings. I was a repeat customer for four years between 2019-2023. During the pick-up in January 2024, they used my big Patagonia duffle bag full of val...”
, Jeff Baek
“Blocked several cars in at my condo complex (no one nearby to move the truck despite them watching me from the third floor), propped common doors open (against posted rules), and extremely rude when c...”
, Marie Russo
“We were a repeat customer that had referred two people. The second move wasn't so great. 3 movers were all in different places not helping each other — one reassembling a table alone, one sitting outs...”
, Emilee L
“The team sent to me were not professionals. Two workers were dead weight and had to continuously be instructed by the lead. I was charged for an extra hour likely due to the skillset of the crew sent ...”
, Charnea Outley
“Horrible company! The job supervisor attempted to extort an additional $1,000 from the agreed upon estimate of $250 an hour. I was told I had to pay for the 9 hours before they would unpack the truck....”
, Yvonne Custer
“We are a repeat customer and the first long distance move from Diamonds, MD to Murrells Inlet was excellent. Unfortunately, our move from Murrells Inlet, SC to West Virginia was far from what we had e...”
, Cindy Vogle
“Victory Van is the world's WORST company — avoid them at all costs. We stored our 5-bedroom house's belongings with Victory for 11 years while we were overseas. In all, they were paid over $150,000 on...”
, Rod MacAllister
“Most significantly — I brought to management's attention a major fabrication in the bill of lading. At the end of the move I was provided a 'moving contract' to sign that had NO entries for the number...”
, Tim O'Brien
“On moving day, the crew immediately insisted our move would take two trips and last until midnight, with extra costs, of course. We reluctantly agreed, but it quickly became clear that this was their ...”
, Michael Duling
These are the most common shady practices we've documented across Palisades-area movers. Knowing these patterns can help you spot problems before they happen.
Movers bill by the hour but carry one item at a time, refuse to use dollies, take long breaks on the clock, check phones constantly, and ignore requests to speed up. Final bills routinely double or triple the original estimate. Some movers refuse to let customers help carry items, saying 'your job is to stand here and tell us where to put things.'
The mover quotes a low price upfront, then dramatically increases it after your belongings are already on their truck — when you have no leverage. Some movers refuse to unload unless you pay the inflated price on the spot.
After items are damaged or lost, the mover promises to file a claim or reimburse you, then stops responding entirely. Calls go to voicemail, emails are ignored, and the 'claims department' never follows up. This pattern is especially dangerous because it's invisible until after the move is complete.
The mover performs interstate (state-to-state) moves but has no FMCSA operating authority. This means they are operating illegally for interstate household goods moves, may lack proper insurance, and you have no federal recourse if something goes wrong.
The Better Business Bureau assigns F ratings for failure to respond to complaints, unresolved complaint patterns, or deceptive business practices. A profile 'under review' means the BBB is actively investigating the company.
When FMCSA inspectors pull over a mover's truck and find safety violations serious enough to take the vehicle or driver off the road, that's an out-of-service violation. The national average is ~6.67% for drivers. Rates above 20% indicate a pattern of safety non-compliance.
Items disappear during the move — from storage, during transit, or at pickup/delivery. The mover denies responsibility, blames 'strangers,' or claims the item was never on the truck despite evidence.
Movers who are impaired on the job, yell at customers, get into altercations with building staff, pressure for tips, or are careless with belongings. Quality varies wildly depending on which crew shows up.
The company has no Google Business Profile, no BBB listing, no FMCSA registration, and no independent website. They appear only on third-party quote aggregator sites. Impossible to verify legitimacy, insurance, or safety record.
The company uses different names, USDOTs, or DBAs — often to distance themselves from bad reviews or inactive registrations. Check if the legal name matches the marketing name and if previous USDOTs are inactive.
Some movers artificially inflate their Google ratings through non-disparagement clauses, review pressure, or suspected fake reviews. A high rating doesn't mean much if the company is actively suppressing negative feedback. Watch for: contracts that prohibit negative reviews, crews pressuring you to write 5-star reviews on the spot, refunds or damage compensation offered only in exchange for removing negative reviews, and suspiciously perfect ratings with very low review volume.
The company offers to resolve your damage claim or issue a refund — but only if you agree to take down your negative review or sign a non-disparagement agreement. This is a form of extortion that suppresses legitimate consumer warnings and violates the Consumer Review Fairness Act.
1. Check FMCSA registration. Search the mover's USDOT number at safer.fmcsa.dot.gov. Verify their operating authority says “AUTHORIZED” | not “NOT AUTHORIZED” or “INACTIVE.”
2. Get a binding estimate. Hourly billing is where most bill shock happens. Ask for a binding not-to-exceed estimate in writing. If the mover refuses, that's a red flag.
3. Check BBB complaints, not just the rating. A mover can have an A+ rating with unresolved complaints. Read the actual complaint text and responses.
4. Read the 1-star reviews carefully. Look for patterns | if 3+ people independently describe the same problem (slow work, lost items, ghosted claims), it's systemic, not a one-off.
5. Document everything. Photo/video your belongings before loading. Get the inventory sheet signed. Keep all texts and emails.
6. Never pay the full amount before the move is complete. If a mover demands full payment before unloading or threatens to withhold your belongings, that's illegal under FMCSA regulations.
7. Refuse non-disparagement clauses. If a mover asks you to sign a contract prohibiting negative reviews, or offers damage compensation only if you remove a review, that's a violation of the Consumer Review Fairness Act. Walk away | companies that suppress negative feedback are hiding something.
8. Be skeptical of perfect ratings. A 5.0/5 with thousands of reviews but very low FMCSA-reported mileage is suspicious. Cross-reference the mover's reported annual mileage at safer.fmcsa.dot.gov against their review volume. If a company reports 10,000 miles but has 5,000+ reviews, the math doesn't add up.
9. Don't trust a national brand name blindly. Companies like Two Men and a Truck, College Hunks, and U-Pack are franchises | each location is independently owned and operated with its own crews, management, and safety record. A great experience in one city doesn't guarantee the same in another. Check the specific franchise's Google reviews, BBB profile, and FMCSA record | not the national brand's reputation.
Moderate bad-actor density (24%). Palisades has some problematic movers mixed in with legitimate operators. Most movers here are fine, but a few have serious issues. The key is doing basic due diligence: check FMCSA registration, read the 1-star reviews, and get pricing in writing.
9 movers have no FMCSA registration. Using an unregistered mover means no federal insurance requirements, no surety bond protection, and no FMCSA complaint process. If they damage or lose your belongings, you have no federal recourse. Always ask for a USDOT number and verify it at safer.fmcsa.dot.gov before hiring.
8 movers advertise long-distance/interstate moves but have no FMCSA authorization. Operating interstate without FMCSA authority is illegal. If something goes wrong on a cross-state move with an unregistered mover, you have no legal protection under federal moving regulations.
Most consumers don't understand their coverage until something breaks. Here's what each tier actually means for your belongings.
Covers your items at $0.60 per pound per article. This is what you get if you don't pay extra.
What this means in practice: Your $2,000 65-inch TV weighing 30 lbs? Covered for $18. Your $1,500 antique dresser weighing 100 lbs? Covered for $60. Your $800 laptop weighing 5 lbs? Covered for $3.
This is the tier that movers in our BBB complaint data use to minimize damage payouts. It's legal, but it's designed to protect the mover, not you.
The mover must repair, replace, or pay current market value for any damaged or lost item. Typically costs 1-3% of your declared shipment value.
Example: If you declare $50,000 in value, Full Value Protection costs roughly $500-$1,500. Your $2,000 TV would be covered at $2,000 (replacement value), not $18.
Always ask about deductibles. Some movers offer Full Value with a $0 deductible; others set it at $250-$500.
Purchased separately from companies like MovingInsurance.com or InsureMyMove.com. Covers what the mover's insurance doesn't, including items the mover excludes (electronics, high-value art).
Best for high-value or irreplaceable items. Costs vary but typically $100-$300 for a standard household move.
Important: unregistered movers (no FMCSA) have no insurance obligation whatsoever. Released Value Protection is only required for FMCSA-registered movers. If your mover has no USDOT number, you have zero guaranteed coverage.
A high Google rating does not guarantee a good mover. We've documented specific tactics used by movers in the Palisades area to inflate their ratings.
Buried in the moving contract, these clauses prohibit you from leaving negative reviews. This is illegal under the Consumer Review Fairness Act, but movers still use them because most customers don't know it's illegal or don't want to deal with the confrontation.
Crews ask customers to leave a 5-star review while they're still in the house, sometimes offering discounts (“leave 5 stars and we'll knock $50 off”). Customers comply because their belongings are literally on the truck. This is coercive and produces inflated ratings.
After a damage claim, the mover offers compensation only if the customer removes their negative review. This eliminates the evidence of bad service while making the company appear to have resolved the issue.
When a mover has a 4.8 on Google but a 2.5 on Yelp, something is off. Yelp's algorithm aggressively filters suspicious reviews, while Google does not. A large gap between platforms is one of the strongest indicators of review manipulation. We've identified 6 movers in the Palisades area with rating integrity concerns.
Our approach: We cross-reference FMCSA-reported annual mileage against Google review volume. A company reporting 10,000 annual miles but 5,000+ reviews is statistically implausible. We also read every 1-star review for patterns that multiple independent reviewers describe.
A+ does not mean “good.” The BBB letter grade is primarily based on whether the company responds to complaints, not whether the complaints are justified or the service is good. A mover with 15 damage complaints that all received a templated response can maintain an A+ rating.
What actually matters: Complaint count, complaint text, and whether complaints are resolved vs just answered. A company with 0 complaints is more trustworthy than a company with A+ and 20 complaints, regardless of the letter grade.
Accreditation is pay-to-play. BBB Accreditation requires an annual fee. Non-accredited businesses can still have an A+ rating. Accreditation signals that the company paid for membership, not that they're better than non-accredited competitors.
“Not Rated” is a red flag.If a company has been in business for years but BBB says “insufficient information to rate,” it often means the company hasn't engaged with the BBB process at all, which correlates with avoiding accountability. 2 movers in the Palisades area have a BBB F rating.
The most common moving scam pattern, documented across multiple movers in our research.
Step 1: The low quote. The mover gives an unusually low hourly or flat rate to win the booking. This quote may be verbal, vague, or based on minimal information about your move.
Step 2: The slow work. On moving day, the crew works slowly. An experienced crew can move a 2BR apartment in 3-4 hours. Bait-and-switch crews take 6-8+ hours. Since you're paying hourly, the bill doubles.
Step 3: The truck hostage. Your belongings are on the truck. The mover presents a bill far exceeding the estimate. You can either pay or they don't unload. Under FMCSA regulations, a registered mover cannot charge more than 110% of the written estimate. But unregistered movers have no such limit.
Step 4: The damage denial. If items are damaged during the move (often from careless rushing at the end), the mover cites Released Value Protection ($0.60/lb) and offers a pittance, or simply ghosts your claim entirely.
How to protect yourself: Get a binding not-to-exceed estimate in writing before the move. This locks the maximum price. If the move takes less time, you pay less. If it takes more, the price stays the same. Most legitimate movers offer this. Movers that refuse are planning to upsell you on moving day.
What is a moving hostage situation? The mover loads your belongings onto the truck, then demands a price far exceeding the estimate. They refuse to unload until you pay. Your possessions are literally held hostage.
Your rights under federal law (FMCSA-registered movers): A mover cannot charge more than 110% of the written estimate at delivery. If they demand more, they are violating federal regulations. You are legally required to pay the 110% to receive your items, and the mover must deliver upon receiving that payment. Any remaining dispute is handled after delivery.
If the mover is not FMCSA-registered: These federal protections do not apply. An unregistered mover can legally charge whatever they want and hold your belongings until you pay. This is the single biggest reason to verify FMCSA registration before hiring.
What to do if it happens: Document everything (photos, video, texts). Pay the amount required to receive your items (under protest, in writing). File a complaint with FMCSA at nccdb.fmcsa.dot.gov. File a police report if you believe theft occurred. Contact your state attorney general's office.
This page is independent research by Trunk. Surveyed mover profiles and red flag assessments are based on publicly available data and are not influenced by commercial relationships.
FMCSA verification: Every mover's USDOT number was looked up at safer.fmcsa.dot.gov to verify operating authority, crash records, inspection out-of-service rates, fleet size, and registration status. Data verified 2026-06-07.
BBB auditing: BBB profiles were audited at bbb.org for accreditation status, complaint count, complaint responses, and customer review ratings. BBB profiles audited 2026-06-07.
Review analysis: 24,141+ Google reviews across 37 movers were manually analyzed. We read every 1-star and 2-star review and identified recurring patterns across independent reviewers. We do not rely on star ratings alone | a 4.8/5 with systematic damage claim ghosting is flagged the same as a 2.0/5.
Rating integrity: We cross-reference FMCSA-reported annual mileage against Google review volume to detect suspicious ratios. We document non-disparagement clauses, review pressure, and compensation-for-review-removal schemes. These practices violate the Consumer Review Fairness Act.
Geographic filtering: Movers shown on this page are filtered by a 30–80 mile service radius from their headquarters, based on fleet size. A 3-truck local mover has a 30mi radius; a 173-truck national mover has an 80mi radius.
